Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[camcon]

Well, your question about the Afternic txt and Dynadot is definitely not daft.

I'd love to hear the solution you found.

In order to put in a txt for Afternic verification, did you have to take your Dynadot listing offline first ordid you find some way to avoid that? And what additional steps did you take afterwards. And, after returning the landers to Dynadot, does the txt record still remain, even if not visible to you?

Yes it went offline while I added the txt record and got verified and then I switched back to the sale lander.
I've left the txt record in - not sure if this is right?!!

I got confused because when I added txt records last week at Porkbun for Sedo I don't think they went offline.

Anyhow the main thing is I verified the domains with afternic. They suspended my 1 week old account yesterday because I couldn't verify the Dynadot domains. I'd only listed them with afternic because someone else had listed some of my domains for sale on Dan/Godaddy. Now I've verified them my afternic account is back and the fake listings have gone. What a week.

 

[camcon]

No worries at all!

The 'For Sale' Lander can only be set on its own, I.E no other Records can be set on it for it to be active on your domain.

If you need to verify the domain with a TXT but don't need to keep the TXT on the domain, you can verify the domain and then just set it back to the For Sale Lander!

Was the work-around you mentioned different to that?

Hi Caleb

Yes that's what I did. I actually did that 2 days ago but after adding the txt record I switched straight back to the sale lander and then found out yesterday that afternic couldn't verify so I had to do it again today.

Am I right in thinking they can only see the txt code if I leave the setting as Dynadot DNS? And once I switch back to the Sale Lander they can't see it?

 

[LoveCatchyDomains]

Hi Caleb

Yes that's what I did. I actually did that 2 days ago but after adding the txt record I switched straight back to the sale lander and then found out yesterday that afternic couldn't verify so I had to do it again today.

Am I right in thinking they can only see the txt code if I leave the setting as Dynadot DNS? And once I switch back to the Sale Lander they can't see it?

Perhaps Caleb can confirm this. My understanding is that you have to wait for Afternic to see the txt first, and then you can switch back after they have confirmed the txt? Others on NP may know how long that takes usually.

Did you try the Dynadot direct listing tool? It was very simple to list from the Dynadot control panel for both Sedo and Afternic, without doing any other verification.

 

[camcon]

Perhaps Caleb can confirm this. My understanding is that you have to wait for Afternic to see the txt first, and then you can switch back after they have confirmed the txt? Others on NP may know how long that takes usually.

Did you try the Dynadot direct listing tool? It was very simple to list from the Dynadot control panel for both Sedo and Afternic, without doing any other verification.

Yes I think that's what I did wrong. I switched before they verified. I was planning on just listing from the Dynadot panel on afternic but the domains that had been listed for sale by another seller are under transfer lock so this isn't an option in my account at the moment. I only wanted to get them into afternic to take down the rogue listings from other sellers. I'd probably have been better just waiting until I could list straight from Dynadot. I panicked a bit when my afternic account got suspended and couldn't work out why they couldn't verify the domains.

Thanks for the help, I've spent a year reading posts on this forum so that I was better prepared but I still have a lot to learn. I actually really like Dynadot but I have found the way the nameservers/DNS records operate just took me a bit of time to work out.

 

[NameGroove]

I set new nameservers for some of my domains and want to switch back to Dynadot for sale landers. However, when I go to choose nameservers - there is no option to switch back. If I choose the For Sale Landers, it allows me to set this - but it doesn't change the name servers back to Dynadot. How do I get back to Dyandot servers/DNS with their landing pages? Every other registrar allows a button to revert/choose their nameservers. Not Dyndaot. Urgh

 

[LoveCatchyDomains]

Is anyone having difficulty logging into Dynadot right now? When I put in the UN/PW and the captcha, the page just "hangs" and does not proceed. There is no error message. Anyone else getting this?

 

[LoveCatchyDomains]

Yes I think that's what I did wrong. I switched before they verified. I was planning on just listing from the Dynadot panel on afternic but the domains that had been listed for sale by another seller are under transfer lock so this isn't an option in my account at the moment.

My sympathies. This appears to becoming an even greater problem since last month, now that Dan listings appear to be automatically placed on Afternic from Dan, without authentication required.

I only wanted to get them into afternic to take down the rogue listings from other sellers. I'd probably have been better just waiting until I could list straight from Dynadot.

Sadly, you cannot list directly from Dynadot when someone has already listed your domains on Dan or Afternic. And there is no "remove" button available on the "Dynadot Direct" panel.

I panicked a bit when my afternic account got suspended and couldn't work out why they couldn't verify the domains.

You may want to reconsider whether you want an account with them. Is there any reason Afternic could not remove the current listings and let you verify them using the Dynadot direct Afternic-listing tool?

 

[Situ]

Very Disappointed Service @Dynadot

 

[Caleb Tweed]

I set new nameservers for some of my domains and want to switch back to Dynadot for sale landers. However, when I go to choose nameservers - there is no option to switch back. If I choose the For Sale Landers, it allows me to set this - but it doesn't change the name servers back to Dynadot. How do I get back to Dyandot servers/DNS with their landing pages? Every other registrar allows a button to revert/choose their nameservers. Not Dyndaot. Urgh

You should be able to set right back to the For Sale page right from the DNS settings! Is it not giving the option too any longer?

 

[Mister Funsky]

@Caleb Tweed , any super had reg or transfer deals coming up?

 

[Caleb Tweed]

@Caleb Tweed , any super had reg or transfer deals coming up?

Our .COM Registration Sale is still live for the month!
$7.99 .COM registrations (no re-reg)
Coupon code: NEWCOM24
Ends: 2024/3/31 23:59 UTC

We also have a Transfer Deal live as well!
$9.59 .COM transfers
Coupon code: MARCHOVER24
Ends: 2024/3/31 23:59 UTC

 

[Mister Funsky]

Our .COM Registration Sale is still live for the month!
$7.99 .COM registrations (no re-reg)
Coupon code: NEWCOM24
Ends: 2024/3/31 23:59 UTC

We also have a Transfer Deal live as well!
$9.59 .COM transfers
Coupon code: MARCHOVER24
Ends: 2024/3/31 23:59 UTC

Thank you for the fast response.

Looking forward to moving a couple hundred more over!

 

[LoveCatchyDomains]

We also have a Transfer Deal live as well!
$9.59 .COM transfers
Coupon code: MARCHOVER24
Ends: 2024/3/31 23:59 UTC

Yes, thanks for the great transfer deal.

The transfer of my last few domains at GoDaddy, was very fast and efficient yesterday. Your marketplace system even automatically recognized that the domain had gone from an external listing to an internal one, and changed it accordingly.

Neat!

 

[Situ]

My parsonal account now closed why dyna ? @Dynadot

 

[Mister Funsky]

@Dynadot, is there going to be a way to toggle off the trustpilot in the upper right corner of for sale pages? Additionally, it would be nice to be able to toggle off the Dynadot in the upper left corner as well.

It is not heart warming to see a 4 star rating (4.2 is current number) and to have it so prominently displayed might not be appealing to some visitors. Perhaps the TP rating, along with the Dynadot on the same top line, could at least be moved to the bottom of the page.

I like the recent parking options that have been added...lackluster follow ups to potential buyers by brokers on other platforms means I will soon be ending my 'experiment' and will return to handling all my leads myself.

Please consider sharing the email and IP address of those that inquire about names.

 

[LoveCatchyDomains]

is there going to be a way to toggle off the trustpilot in the upper right corner of for sale pages? Additionally, it would be nice to be able to toggle off the Dynadot in the upper left corner as well.

It is not heart warming to see a 4 star rating (4.2 is current number) and to have it so prominently displayed might not be appealing to some visitors. Perhaps the TP rating, along with the Dynadot on the same top line, could at least be moved to the bottom of the page.

I'll second that suggestion.

Has anyone notced that the landers appear now to be loading faster? No longer do I see the message about checking for a secure connection. Did tech support delete what had appeared to be a Cloudflare upfront check? In any case, the landers now are appearing quickly for me.

 

[Caleb Tweed]

@Dynadot, is there going to be a way to toggle off the trustpilot in the upper right corner of for sale pages? Additionally, it would be nice to be able to toggle off the Dynadot in the upper left corner as well.

It is not heart warming to see a 4 star rating (4.2 is current number) and to have it so prominently displayed might not be appealing to some visitors. Perhaps the TP rating, along with the Dynadot on the same top line, could at least be moved to the bottom of the page.

I can certainly make the suggestion to toggle off Trustpilot, although I believe the reasoning for having that is to show the lander is from a legit company if the buyer has never heard of Dynadot before. I don't know if we'd go for being able to get rid of our logo on our own landers, but I can see if we can move them down to the bottom at the very least.

I like the recent parking options that have been added...lackluster follow ups to potential buyers by brokers on other platforms means I will soon be ending my 'experiment' and will return to handling all my leads myself.

Please consider sharing the email and IP address of those that inquire about names.

I've received this request a few times before and I certainly understand why, however our policy currently ensures privacy to all our users when they use our aftermarket.

 

[LH1]

Hi - where can we find out more information about the Card Count data (source or date or any identifying information about the user/guest who added to cart but didnt complete transaction for whatever reason)?

 

[Caleb Tweed]

Hi - where can we find out more information about the Card Count data (source or date or any identifying information about the user/guest who added to cart but didnt complete transaction for whatever reason)?

We currently don't give out any information about potential buyers for privacy purposes.

 

[Mister Funsky]

I can see if we can move them down to the bottom at the very least.

That would be awesome...thanks.

Also been meaning to ask if there is (or will be soon) the ability to track data...how many visits, from where, etc? If your system doesn't have the capabilities, is it possible to add an old school counter via our 'description' section?