Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[davidc1]

I would love if:
1) you could become .fr registrar.
2) it would be possible to push using the API or putting the account unlocked for at least 24 hours once the birth date has been entered.

 

[Dynadot]

I would love if:
1) you could become .fr registrar.
2) it would be possible to push using the API or putting the account unlocked for at least 24 hours once the birth date has been entered.

Thank you, our team are always looking to expand the number ccTLDs we offer. I don't have any specific information on which ccTLDs we may be adding support for unfortunately, but we'll hopefully be able to support .FR domains in the future.

In regards to the API, we have had similar requests that have been discussed by our team and we'll be exploring the possibility of making changes to the API in order to add more compatibility with actions that would require the account to be unlocked. I'll be sure to pass the request on to allow the account to remain unlocked longer too, thank you again.

 

[boker]

What namepros users think about the late renewal fee? So, first you brag that you have waived the redemption fee, to play like the other big players, without saying anything about charging a late renewal fee. That most be a proud move for your CEO.

 

[Dynadot]

What namepros users think about the late renewal fee? So, first you brag that you have waived the redemption fee, to play like the other big players, without saying anything about charging a late renewal fee. That most be a proud move for your CEO.

The late renewal fee was introduced in April 2017 to help reduce the number of expired domain auctions cancelled by renewals, as we try to be fair to both the original registrant and our auction users.

Before the late renewal fee was introduced many auction orders were cancelled as we still offer the registrant their full grace renewal period, and some registrants would use the auction to gauge their domain's value, before renewing after the auction had closed and payment had been made by the winner. Introducing the late renewal fee helped to reduce the number of auctions cancelled by late renewals, as registrants were encouraged to renew domains before the auctions began. The late renewal fee being introduced didn't have any relation to the .com restore fees being waived.

 

[boker]

The late renewal fee was introduced in April 2017 to help reduce the number of expired domain auctions cancelled by renewals, as we try to be fair to both the original registrant and our auction users.

Before the late renewal fee was introduced many auction orders were cancelled as we still offer the registrant their full grace renewal period, and some registrants would use the auction to gauge their domain's value, before renewing after the auction had closed and payment had been made by the winner. Introducing the late renewal fee helped to reduce the number of auctions cancelled by late renewals, as registrants were encouraged to renew domains before the auctions began. The late renewal fee being introduced didn't have any relation to the .com restore fees being waived.

iIt could be, but at least advertise it properly, something like: namesilo, epik and all the big players have waived all the fees, except the renewal fees, but we still like to add the late renewal fees, at least users can compare pros and cons.

 

[alcy]

your site super slow.
the only one round showing regular site maintenance screens.
stop locking people names aftr expire, just wastes my+yer time in support unlock.
plz stop being cheap n charge 10$ to renew past 30 days.
yer basically the only one doing most/all this stuff. that should tell ya something.
your superbulk user, soon not to be.

 

[King]

Why has there many frequent "scheduled maintances" that last a few minutes but interrupt me...

 

[eternaldomains]

Missed the AMA, so might as well ask here;

Any plans to implement payouts via ACH and/or Payoneer in the future?

 

[Dynadot]

your site super slow.
the only one round showing regular site maintenance screens.
stop locking people names aftr expire, just wastes my+yer time in support unlock.
plz stop being cheap n charge 10$ to renew past 30 days.
yer basically the only one doing most/all this stuff. that should tell ya something.
your superbulk user, soon not to be.

I'm sorry to hear that you're thinking of moving away from Dynadot, we do appreciate your feedback and I will pass that on to the team.

 

[Dynadot]

Why has there many frequent "scheduled maintances" that last a few minutes but interrupt me...

I'm sorry for the more frequent instances of maintenance recently, our team are working on optimizing various aspects of our site at the moment and the maintenance periods should reduce as they are able to further optimize the site.

 

[Dynadot]

Missed the AMA, so might as well ask here;

Any plans to implement payouts via ACH and/or Payoneer in the future?

I'm not sure if there's any imminent plans to add those options for our payouts unfortunately, but I will pass the request on to our team. Our team are currently looking into have Payooner added as a payment method however.

 

[Bname.com]

Great registrar, hope to one day surpass GODADDY

 

[golan]

I just tried to bid on an auction, but got "You need $100 in Account Prepay to place a request or bid."

What is this???

 

[Dynadot]

I just tried to bid on an auction, but got "You need $100 in Account Prepay to place a request or bid."

What is this???

Unfortunately our team had to place stricter restrictions on backorder auctions for .PRO domains due to repeated shill bidding, this requirement was introduced in June 2019. This shouldn't apply to any other auctions however, and our account managers can check to see if we can make an exception for you account if you were to contact them at [email protected].

 

[Coindoji]

May has been like... (backorders)..

 

[davidc1]

May has been like... (backorders)..

which tld ?

 

[Coindoji]

which tld ?

coms, enitre month neverlucky

 

[karmaco]

Why the last few weeks does this message appear? Never happened before that. Now its all the time.

• Our backorder system is busy, please try again later.

 

[Canopie]

@Dynadot
Any chance you can make an export function for the expired domains, or put the expired domains into a expired folder? Maybe there is already a way to do this and I'm missing something.

Thanks

 

[Dynadot]

Why the last few weeks does this message appear? Never happened before that. Now its all the time.

• Our backorder system is busy, please try again later.

I'm sorry to hear you're having trouble with the backorder pages, our team have advised us that the page can show if we're receiving too many connections to the backorder servers at once, however this should only be temporary. If you're noticing the maintenance page at certain times more than others please let us know and we'll ask our team to look into and optimize that further.