Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Future Sensors]

I don't have any pending transactions, but earlier today I received the "Transfer Away" emails from you up to eight hours after I had expedited the transfers in my account... Maybe it is not an issue anymore.

Could you review the full email headers for these delayed emails to trace the exact send time and pinpoint where the bottleneck occurred?

For instance, you can check the DKIM t= tag (a Unix timestamp) to see when the message was signed by the sending application. From there, you can compare the timestamps across the Received: headers to calculate the delay added at each hop.

Note: I'm unsure how Dynadot routes outbound mail, but certain providers (like Amazon SES) can occasionally run into long delays on specific sending pools or pipelines.

 

[Embrand]

Could you review the full email headers for these delayed emails to trace the exact send time and pinpoint where the bottleneck occurred?

For instance, you can check the DKIM t= tag (a Unix timestamp) to see when the message was signed by the sending application. From there, you can compare the timestamps across the Received: headers to calculate the delay added at each hop.

Note: I'm unsure how Dynadot routes outbound mail, but certain providers (like Amazon SES) can occasionally run into long delays on specific sending pools or pipelines.

Well, in one example the email header said sent 11:13 AM, but I received it at 19:11 PM. I have to say that normally emails from Dynadot arrive very fast, though, so hopefully yesterday and today was an exception.

 

[Caleb Tweed]

Well, in one example the email header said sent 11:13 AM, but I received it at 19:11 PM. I have to say that normally emails from Dynadot arrive very fast, though, so hopefully yesterday and today was an exception.

Hmm okay I'll see what I can find. There's sometimes email clogs if too many people are sending out Newsletters at the same time which can cause delivery delays, but I don't see anything that would make that happen recently. Also, please DM me with the Order and I can check into the exact email to see what's up.