namebug the only way anyone gets continued billing with us if they don't cancel. If I'm wrong provide the ticket number that you would have gotten back instantly after filling out hostgator.com/cancel.php (this is the only way we do cancellations) If we somehow made a mistake and you have the ticket number I'll give you 4x the cash back since the day you cancelled it. King Justice what are you basing this off of? If our boxes were easy to hack we wouldn't be in business. If your site was hacked it would have been because of an insecure script you were running or bad password. There is a big difference between an account being hacked and a server being hacked. If you pasted your namepro login information all over the internet and someone logged into it that doesn't mean namepro was hacked it means you were from giving out your info. If you have an out of date script that has a vulnerability it is the same thing as giving your login info to the world. What was your ticket number with us on this problem? Thanks!