Domains bought from Namejet not delivered!

[Ostrados]

I have bought 4 domains from Namejet auctions 7 days ago (8/11/2019) and I still didn't receive the domains, or any transfer instructions from Namejt!!

I sent several emails to Namejet support but they didn't respond at all. Also I tried to sent an email to web.com support but they also do not respond!

I sent the emails to:
[email protected]
[email protected]

I bought domains from NJ before, in the past the domains automatically get moved to your eNom account after payment, but now I didn't receive the domains at all!

The worst part is that at Namejet website in the support page where you should send ticket, the "Launch the Support Center" button does not work it leads to login page although I am already logged in.

What should I do?

 

[oskaaay]

Reading through this thread and hope you get all your domains soon.
Thanks for the post as this helps to hint others about platforms we need to be careful of. Delays like this are frustrating

 

[wwwweb]

I just talked to namejet, supposedly one seller who is not sending their domains over, I also got a hold of that party, and they say the transfer system is broken, so it is a case of he said she said, not sure maybe he isn't happy with some of the prices achieved, maybe their financial picture changed, but namejet said they are getting close to the point where they will be cancelling the auctions, and issuing refunds, and banning the seller.

 

[slader23]

I just talked to namejet, supposedly one seller who is not sending their domains over, I also got a hold of that party, and they say the transfer system is broken, so it is a case of he said she said, not sure maybe he isn't happy with some of the prices achieved, maybe their financial picture changed, but namejet said they are getting close to the point where they will be cancelling the auctions, and issuing refunds, and banning the seller.

Who is the seller? Can you PM me their name. I'd like to contact them. Netsol has no transfer issues.

 

[slader23]

Who is the seller? Can you PM me their name. I'd like to contact them. Netsol has no transfer issues.

My name is now pending transfer.

 

[ambdom]

Same situation for me. Waiting my domains for 17 days now...

 

[Not a robot]

After near one month of waiting, I got a message from NetSol the transfer request was cancelled. What’s going on here?

 

[wwwweb]

After near one month of waiting, I got a message from NetSol the transfer request was cancelled. What’s going on here?

Seems some names came into network solutions, and maybe transfers failed as so much time has passed, did you domain move to network solutions in the past 24 hours?

 

[Not a robot]

No, the domain in question was registered to NetSol when the auction started.

Previously I won a domain at NameJet. The domain was registered at NetSol. I got an e-mail from NetSol one day after the auction with account name and login details.

This time around, not so smooth. One would think NetSol can automatically push the domain to my account...

 

[wwwweb]

No, the domain in question was registered to NetSol when the auction started.

Previously I won a domain at NameJet. The domain was registered at NetSol. I got an e-mail from NetSol one day after the auction with account name and login details.

This time around, not so smooth. One would think NetSol can automatically push the domain to my account...

I got the same error today, but it was a name that had moved from moniker to network solutions overnight. Lots of wacky stuff going on, I called support, they were busier than usual so looks like it is happening across the board.

 

[Ostrados]

For me I stopped buying from Namejet entirely until they fix their platform.. we should all abstain from using NJ

 

[slader23]

I got the same error today, but it was a name that had moved from moniker to network solutions overnight. Lots of wacky stuff going on, I called support, they were busier than usual so looks like it is happening across the board.

Same here. Not sure what is going on. Utter shambles.

 

[TERADOMAIN]

After near one month of waiting, I got a message from NetSol the transfer request was cancelled. What’s going on here?

I got same message for couple of my names today.

Namejet blaming seller not responding.

I told them even expired name I won sitting in Netsol without transferring to me.

Thanks

 

[manpreet]

Just faced same experience today.

I have been on NameJet since last decade, but never faced such kind of response from them.

Few things I have noticed within last Two days of trying to get in touch with them:

1. Laurie used to be one good point of contact, the company is not as responsive as before, ever since she left them.

2. I called at 1-866-462-3572 and I had to wait around 27 minutes to get hold of a lady who finally picked the phone and said, sending email to our Business***** Email is the best way to respond with us.

3. I noticed all employees email has been changed from @ NameJet .com to @ Web .com Don't know if this is got something to do with the problems.

I have been using NameJet for so long as I said, and I really hope someone from NameJet can read this and take care of all these problems the customers have been facing lately, as described in the posts of this thread so far.

 

[slader23]

Ok now I got an email from Netsol saying my domain transfer is complete but the name is not in my account LOL.

 

[Ostrados]

Ok now I got an email from Netsol saying my domain transfer is complete but the name is not in my account LOL.

Logout and login.. this is typical bug in Natsol

 

[campout]

I'm getting e-mails titled "Unsuccessful Domain Name Transfer Request" from NetSol regarding names I bought on NameJet.

My e-mails to customercare@namejet have gone unanswered so far. I e-mailed them on Monday, 4 days ago.

I've got names bought as far back as November 22 that I still haven't received.

 

[slader23]

I called netsol and they completed the move manually after one escalation. I am now in possession of my auction domain.

The domain---> 1stPage.com

 

[TERADOMAIN]

I called netsol and they completed the move manually after one escalation. I am now in possession of my auction domain.

The domain---> 1stPage.com

Congratulations.

I did received couple more names. Still waiting for few more.

Email failed. People from Namejet reading email but no action.

Phone call is better solutions.

I will post more updates soon . I am still waiting for few more names.

Thanks

 

[DrJacoby]

For every day that passes that I'm not getting my domain name, the less likely it is that I'll buy a domain there ever again.

@NameJet @NameJetGM Are you deliberately trying to piss off your customers and ruin your business?

 

[ExploitOdds]

I guess it’s time for the . . .

I just got banned for not transferring sold domains bc price of sale was too low . . . JOKES, but fear it will go over some heads.