Discuss your Epik Experience!

[Dandelion]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[Shawn T]

Just updated my portfolio on Epik with marketplace prices. Was surprised to come back to an email for each domain I updated.

Also, I can't add my .ci domain on Epik

 

[Jurgen Wolf]

Dynadot shows "MakeOffer" domains from Sedo... In other words - MLS works in full.
At Epik - only BIN domains.

 

[Jurgen Wolf]

I see that only parked domains registered at epik show a P indicating it's parked

I think all parked domains should show a P if parked

P is displayed for other registrars as well, but only Verisign TLDs.

 

[Rob Monster]

Dynadot shows "MakeOffer" domains from Sedo... In other words - MLS works in full.
At Epik - only BIN domains.

Sedo just agreed to give us the full MLS inventory. It should be imported shortly.

@vitigo

 

[Jurgen Wolf]

Since yesterday I don't receive any email notifications from Epik...
When I list my domains on Epik marketplace, when I update nameservers, even lack of expiration warnings (1 day prior ED)...
Nothing.

 

[Jess Robison]

Since yesterday I don't receive any email notifications from Epik...
When I list my domains on Epik marketplace, when I update nameservers, even lack of expiration warnings (1 day prior ED)...
Nothing.

@Jurgen Wolf - I have alerted our TECHs now regarding your message. I will update ASAP. Thank you in advance for your patience.

 

[tonyk2000]

The reason of undelivered (or delivered to spam) emails may be epik.com domain itself. A very common antispam plugin, spamassassin, shows the following:

X-Spam-Report:
* 9.0 KAM_BODY_URIBL_PCCC Body contains URI listed in PCCC URIBL
* (https://raptor.pccc.com/RBL)
* [URIs: epik.com]
* 3.0 KAM_FROM_URIBL_PCCC RBL: From address listed in PCCC URIBL
* (https://raptor.pccc.com/RBL)
* [listed in epik.com.wild.pccc.com. IN]

9+3=12 negative points --> instant spam.

This raptor pccc might have blacklisted epik because of an old spamming activity
( https://www.namepros.com/threads/inquiry-from-epik-gd-expiration.976383/ ) which no more happens, thank goodness. It still affects e-mails from Epik, including marketplace emails to new buyers or to potential buyers. Epik should either use some other domain for outgoing emails, making sure that no epik.com urls are included into the message bodies, or try to exclude epik from this blacklist. In the meantime, anybody who needs to receive emails from epik systems should better proactively whitelist them imho. I have posted the above spamassassin diagnostics right here @ np 1 ot 2 times earlier, but nothing was changed

 

[Jess Robison]

@Jurgen Wolf - I have alerted our TECHs now regarding your message. I will update ASAP. Thank you in advance for your patience.

@Jurgen Wolf per our TECHs this matter has been fix/resolved. If you find you have further issues please reach back out. Thanks!

 

[dirk]

Who is the best guy to get domain locks removed? My account is ID verified yet again chat needed to escalate to management and I don't want to bugger Rob when not necessary.

Sent an email to the guy who's supposed to handle these things nearly a week ago.

Edit: solved.

 

[Amit V]

I have only good experience with Epik till now and would recommend them to anyone.

 

[Jurgen Wolf]

Regarding Epik emails via MailChimp...
DMARC fails for them... so outcome is SPAM folder (at least with Google).
Please fix on your side.

 

[NicTraders]

I just opened a chat session with Epik stating the following:
"I sent an email to [email protected] exactly 7 days ago. No response has been received. I sent a further email (about a different enquiry) 3 days ago. That request is of a time-sensitive nature. No response to that email has been received either. How do I get these support requests addressed?"

Amy (Customer support rep) said that neither email was received. She also didn't receive my re-send. Strange since I have emailed Epik Support a number of times before. Not to mention the fact that I have recently emailed Rob, Robert and Jess individually without issue at all. Does anyone else have issues emailing Epik Support?

@Jess Robison you're always very helpful, so maybe you can look into the following:
1. Are there issues with Epik receiving emails from some sources?... I will send a test email to you right now.
2. How can Wire Transfers be credited to my account balance in a timely manner? It seems that almost every time I send a wire transfer the only way the funds are added to my account is if I send an email several days later asking where the funds are. I even complete the Epik form notifying you of the incoming wire transfer every time I do one, but this doesn't seem to make any difference. Only when I send a manual email with the details several days later does anything happen. In my current chat session with Amy she says she has to await a response from Rob. So at this stage there are still no funds in my account 5.5 days after I sent them...

Thanks.

 

[Jurgen Wolf]

Last week were also problems with email notifications of all kinds...
I guess, it was definitely issue on their mailserver and in both directions.

 

[tonyk2000]

As per dns, Epik.com is using google (G Suite) to receive emails. So, e-mails sent to epik should be, at least, received (if not marked as spam or similar, which would be senders issue). What happens with emails they receive is another story, automated processing of support@ emails may be broken for example...

 

[NicTraders]

As per dns, Epik.com is using google (G Suite) to receive emails. So, e-mails sent to epik should be, at least, received (if not marked as spam or similar, which would be senders issue). What happens with emails they receive is another story, automated processing of support@ emails may be broken for example...

Yes, I understand. My domain was all clear on check of a couple of hundred blacklists. I have contacted my web-host regardless, just in case.

 

[xeroox]

Is possible to remove the 60 days lock of a domain bought from nameliquidate?

 

[Jess Robison]

I just opened a chat session with Epik stating the following:
"I sent an email to [email protected] exactly 7 days ago. No response has been received. I sent a further email (about a different enquiry) 3 days ago. That request is of a time-sensitive nature. No response to that email has been received either. How do I get these support requests addressed?"

Amy (Customer support rep) said that neither email was received. She also didn't receive my re-send. Strange since I have emailed Epik Support a number of times before. Not to mention the fact that I have recently emailed Rob, Robert and Jess individually without issue at all. Does anyone else have issues emailing Epik Support?

@Jess Robison you're always very helpful, so maybe you can look into the following:
1. Are there issues with Epik receiving emails from some sources?... I will send a test email to you right now.
2. How can Wire Transfers be credited to my account balance in a timely manner? It seems that almost every time I send a wire transfer the only way the funds are added to my account is if I send an email several days later asking where the funds are. I even complete the Epik form notifying you of the incoming wire transfer every time I do one, but this doesn't seem to make any difference. Only when I send a manual email with the details several days later does anything happen. In my current chat session with Amy she says she has to await a response from Rob. So at this stage there are still no funds in my account 5.5 days after I sent them...

Thanks.

@NicTraders - thank you for reaching out. We last communicated on August 21, 2020. Your matter during that communication was handled in full. I see you emailed me directly on yesterday, Sunday, August 30, 2020 at 9:45pm CST. I received that email this morning upon signing online.
I checked our Support que and found you communicated with a CS rep (Nelson) back on Aug. 10, 2020 via chat in which it appears that matter was handled. I then see you also chatted with our CS rep (Amy) on yesterday, Sunday, August 30, 2020 and it appears that matter was handled.

1. I am not aware of Epik having any issues receiving emails at this time. As mentioned above, I did get your test email.
With any technology there can be glitches from time to time but to my knowledge with have had no issues with email. We also offer chat and phone support as other methods too.

2. I believe we can be a bit quicker when it comes to adding WIRED funds to your account. Right now Rob is the only one that does have access to see an incoming wire. From a business standpoint it is not ideal to give all employees access to see such information. I will personally make note to check the WIRE log and reach out to him about pending wires and let's see if that improves this area. In the meantime, I will discuss with our team a better solution as well. Your patience in this development is appreciated.

If you have any further concerns or suggestions for development, please do reach out. You have my direct email which we know we can communicate through .Thank you and happy Monday!

 

[Jurgen Wolf]

Yes, I understand. My domain was all clear on check of a couple of hundred blacklists. I have contacted my web-host regardless, just in case.

Set also SPF and DKIM on your domain.
Google checks them actively...

 

[Jurgen Wolf]

As per dns, Epik.com is using google (G Suite) to receive emails. So, e-mails sent to epik should be, at least, received (if not marked as spam or similar, which would be senders issue).

Or Quarantine was activated in their GSuite settings.

 

[NicTraders]

@NicTraders - thank you for reaching out. We last communicated on August 21, 2020. Your matter during that communication was handled in full. I see you emailed me directly on yesterday, Sunday, August 30, 2020 at 9:45pm CST. I received that email this morning upon signing online.
I checked our Support que and found you communicated with a CS rep (Nelson) back on Aug. 10, 2020 via chat in which it appears that matter was handled. I then see you also chatted with our CS rep (Amy) on yesterday, Sunday, August 30, 2020 and it appears that matter was handled.

1. I am not aware of Epik having any issues receiving emails at this time. As mentioned above, I did get your test email.
With any technology there can be glitches from time to time but to my knowledge with have had no issues with email. We also offer chat and phone support as other methods too.

2. I believe we can be a bit quicker when it comes to adding WIRED funds to your account. Right now Rob is the only one that does have access to see an incoming wire. From a business standpoint it is not ideal to give all employees access to see such information. I will personally make note to check the WIRE log and reach out to him about pending wires and let's see if that improves this area. In the meantime, I will discuss with our team a better solution as well. Your patience in this development is appreciated.

If you have any further concerns or suggestions for development, please do reach out. You have my direct email which we know we can communicate through .Thank you and happy Monday!

Hi Jess.

1. Yes, those other enquiries were handled fine. As per my message above I emailed support@epik twice over the last week (which I've done before) and apparently neither message was received. There were 4 days between those messages, so it could hardly have been a temporary glitch. I then forwarded those messages again this morning and they were apparently (once again) not received. Yet you received my other message to your direct email without a problem.

2. A more timely process for receipting wire transfers would certainly be helpful. I must say I find it a tad annoying that there is a form for me to complete to notify Epik of the transfer, yet that form basically seems to be ignored. Hopefully if you're checking things in the future that will improve matters.

Set also SPF and DKIM on your domain.
Google checks them actively...

Yes, I already have SPF and DKIM set on my domain. My domain passes the checks I have thrown at it. And my web-host has also confirmed that everything looks fine with it. They've suggested that any issue is at the recipient's end, and the recipient is advised to whitelist my email. Of course I realise that is always what hosting companies say (I've been dealing with them for a couple of decades). However I do have a decent personal relationship with the guys at my provider and I tend to trust them (and they know full-well I'll take them to task if I find an issue with any of their service!)...