DAN.com

Discuss your Epik Experience!

Located in Domain Marketplace Reviews, started by dande, Jul 24, 2019

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  1. Grilled

    Grilled Black Lives Matter VIP

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    <<>>
     
    Last edited: Jun 13, 2020
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. NameDeck

    NameDeck NotElected.com VIP

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    Bit harsh but I get it.

    What bothers me most actually is that all of them are throwing shit at each other at the moment and they don't seem to give a fuck about actual issues at the registrar.

    Still nobody is aware, or acknowledging their .org backorder service is broken. Nobody is watching it, no autorefunds. Backorders running untill eternity.

    They take all the time in the world to write a 'book' about racism, posting videos, starting fullon wars on twitter while I'm trying to get shit done. Cut the crap. Get back to business.

    Ps.
    Pardon my French.
     
    Last edited: Jun 12, 2020
  3. Grilled

    Grilled Black Lives Matter VIP

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    <I will leave this thread now.>
     
    Last edited: Jun 13, 2020
  4. NameDeck

    NameDeck NotElected.com VIP

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    No it wasn't. Just being an emotional client ;) There's a lot of people getting fed up with all this bullcrap.

    I always try to look at the positive in people/companies and I have respect for a lot of things Epik has done and accomplished but the way they have been handling themselves recently is something I cannot get behind. Read between the lines and there's so much aggression and hostility. It baffles me.
     
  5. Sumeeth

    Sumeeth DomExpert Epik.com Staff VIP

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    Ok got it. One solution is you can use .csv export option (which is available just below your domains in registrar page) which exports all your domains in .csv file (in lowercase). I guess this will be useful for you.

    upload_2020-6-13_10-48-38.png

    Thanks,
    Sumeeth
     
  6. NicTraders

    NicTraders Top Contributor VIP Gold Account

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    Hey Gents, There is a way to solve it. Don't read the other stuff they're carrying on with. To be honest I don't even know what you're talking about, or where it's happening. So it's a non-issue for me. Now I realise you can't unsee whatever has gone on before, but really you can choose not to read any more pretty easily. I remember there was a "What's going on with Rob Monster" thread once. After the first few pages I stopped following as it was just the same people regurgitating the same opinions. I know - it's a bit like everyone slowing down to gawk at a car crash - lots of people do it. But I've tried my best to choose that if something on NP doesn't add anything to my domaining then I just don't read it. Since I am pretty well committed to the Epik platform I follow this thread, and several others. But all that other stuff I can leave that. Anyway, I think it would be good if you could stick around @Grilled, but I totally understand if you've made the decision to leave.

    P.S. I am not trying to inflame the situation in any way, just trying to suggest a way whereby you could enjoy the Epik platform without having to take on the burden of all that political stuff that some people carry on with.
     
  7. golan

    golan GolanMedia.com VIP

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    Another $1k sale, BIN on Epik lander. Went thru quick, smooth and flawless.

    The only thing, i sincerely wish Epik improve and optimize their transaction flow and emailing processes. I was still getting "transfer the domain" emails when the domain was already at the buyer's account. Like, one department doesn't know what another department is doing. A bit annoying, and i can imagine for a new seller this could be quite worrisome.
     
  8. NicTraders

    NicTraders Top Contributor VIP Gold Account

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    Just had this rather interesting support experience with Epik:

    (01:07:49)

    *** Chris joined the chat ***

    (01:07:49)

    Chris: Hi. I have sold these 2 domains (private sale on Namepros): xxxx and xxxx. They have recently expired so I cannot push them. Please can you push them to the buyer and he will renew. Buyer's email: xxxx

    (01:08:17)

    *** Nhi Doan joined the chat ***

    (01:08:21)

    Nhi Doan: Hi Chris

    (01:08:36)

    Nhi Doan: One moment, let me check please

    (01:55:21)

    Nhi Doan: Hi Chris! We apologize for keeping you waiting.

    (01:55:38)

    Nhi Doan: You have to verify your identity and then contact us so we can enable push.

    (01:56:23)

    Chris: ? I have already contacted you... How would you like me to verify my identity?

    (02:01:01)

    Nhi Doan: Because your account has not been verified, you have to update your ID or passport to verify so we can enable push.

    (02:05:38)

    Chris: You can't be serious? I have been dealing with Epik for several years and have spent thousands of $ with you. Surely if there was some new requirement you would have notified me AHEAD of time so this could be sorted out, rather than wait until I'm trying to do something.

    (02:13:41)

    Nhi Doan: I sincerely apologize. I have gone ahead and forwarded your message over to our manager so they can look into it

    (02:15:00)

    Nhi Doan: I will notify you by email as soon as possible. I will make certain that this gets resolved quickly for you.

    (02:16:51)

    Chris: I have just uploaded my passport. Though if Epik is going to change its requirements so I can transact on my own account surely I should be notified of this ahead of time? Please push the domains ASAP.

    (02:22:25)

    Nhi Doan: Thank you. Please check and confirm

    (02:22:50)

    Nhi Doan: I have just pushed to the buyer

    (02:25:22)

    Chris: they are gone from my account. thx

    (02:25:44)

    Nhi Doan: Ok. Thank you Chris

    (02:25:52)

    *** Chris left the chat ***

    I've done this a bunch of times before and never been asked for this. @Rob Monster surely if you're going to change requirements like this you could notify us when the change occurs so we can make that change to our accounts? Must say I found it rather annoying to go searching for those details when I just wanted to get a simple push done quickly. I pride myself on providing an excellent experience to my client (fast push, etc) but it's a bit difficult when this is influenced adversely by something like this which I could have had sorted out ahead of time had I been informed about it.
     
  9. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO VIP

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    Chris - You were moving expired domains.The staff member was verifying that the move was authorized in order to prevent a case of fraudulent conveyance. You could have simply renewed the domains but instead sought support to allow you to push expired domains. I will review with engineering about simply allowing registrants to push expired domains without renewing.

    @vitigo
     
  10. NicTraders

    NicTraders Top Contributor VIP Gold Account

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    Yeah, I'm aware of what I was doing. Support rep could easily see my transaction history over the course of years as a customer with Epik. If I was going to fraudulently push a couple of extremely low value domains from an account where I do all my business I would be pretty dumb. And if he can't trust that I am logged into my own account (which requires 2FA) then how can he trust that the passport I uploaded wasn't also a fake? In any case, you haven't confirmed that this is indeed a new policy, so it sounds like the support agent made this decision to ask for extra verification himself/herself. I can understand that, though I find it surprising that there isn't just a standard practice for agents to follow in this scenario - and thus the support experience would be the same for me each time.

    In any case, if we could push expired domains ourselves this would be heaps easier and quicker. It would circumvent any of these issues, and save your support staff time too. Win-win.
     
  11. Recons.Com

    Recons.Com Top Contributor VIP

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    Push is within the registrar. If an owner can move an expired domain to another registrar, it should be possible to move it within the registrar, no? And, the possibility of doing so shouldn't depend on the passport being uploaded or not, I'd assume.
     
  12. karmaco

    karmaco Top Contributor VIP

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    I have complained about this multiple times. They don’t care. You have to verify yourself or not conduct sales there. They didn’t even had the courtesy to send out an email before they started enforcing this.
     
  13. karmaco

    karmaco Top Contributor VIP

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    Actually you only have so long to renew, very short period,and they lock down your names pretty quickly after exp date and point them to their own landers 🙄 so there is no moving out after exp unless you contact them. They put gray locks on recently transfers and expired domains so pushing is not possible without doing their verification.
     
  14. Recons.Com

    Recons.Com Top Contributor VIP

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    Yeah, dynadot also uses their own lander like next hour after the expiration. GD gives you few days uninterrupted.

    What I don't understand is why the expired name requires extra verification. Does it somehow become extra valuable after the expiration? ))
     
  15. pb

    pb Top Contributor VIP ★★★★★★★★★★

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    Of course, they gain value by the day, until eventually they become Daily Diamonds. ;)
     
  16. Recons.Com

    Recons.Com Top Contributor VIP

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    This made me laugh )) thank you )
     
  17. vitigo

    vitigo Established Member Epik.com Staff

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    Done.
    Now it's allowed registrants to push expired domains without renewing.
     
  18. NicTraders

    NicTraders Top Contributor VIP Gold Account

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    awesome! That will make life a lot easier. Thanks.
     
  19. sheiky

    sheiky Established Member

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    Hello,

    New to Epik, Just got off the chat session with Epik, it wasn’t a good one. Ticket no: 93262. I was chatting with Anand from Epik regarding to transfer around 150 domains. One of a fellow domainer from BB referred me to Epik’s offer where I get a $1 credit applied post transfer.

    Current cost for a transfer shows as $8.49 so if I get $1 credit I should be looking $7.49 value for a domain. But he said its $7.99.

    Ater he said his calculations is wrong so I didn’t find comfortable so left the chat.

    Is the transfer for a domain $7.49 or $7.99.?
    I want to transfer around 150 domains and looking for good offers. Cheers.
     
  20. Bob Hawkes

    Bob Hawkes Top Member NameTalent VIP Gold Account Trusted Blogger

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    Is it just for me, but this morning when I am not signed in and at the Epik home page and I click on any of the choices (eg domains, solutions .... support) at top of page it tells me for all of them Forbidden when I try to use the selection for any of them. Can someone else please check and report. I am using Chrome on a Mac, and it definitely was not this way earlier. I am not totally clear who the right person to direct this to at Epik, but hopefully one of following can forward it. Or maybe it is just me forbidden from Epik. :xf.eek:
    Thanks,
    Bob
    @Jess Robison @Rob Monster @DanSanchez
     
  21. Recons.Com

    Recons.Com Top Contributor VIP

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    When it says forbidden, does it also show Adam and Eve next to an apple tree? )))
     
  22. Bob Hawkes

    Bob Hawkes Top Member NameTalent VIP Gold Account Trusted Blogger

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    Not that I can see, but I might be forbidden :smuggrin:
    I’m wondering if this is related to me tweeting this morning about a good transfer deal at one of their competitors? :oops:
    Seriously does anyone else get this or is it just me?
    Bob (aka forbidden domainer)
     
  23. RJ

    RJ Domain Buyer PRO VIP ★★★★★★★★★★

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    Everything is working normal for me today. Can you try logging in using Incognito Mode on your browser? (just to eliminate the possibility of bad cookies)
     
  24. DanSanchez

    DanSanchez DanSanchez.com/subscribe Epik.com Staff VIP ★★★★★★★★★★

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    Hi Bob, sorry I didnt respond to this thread sooner, I wasn't on in the morning. Is the issue continuing? I'll follow up with you via DM to check the logs with your IP. Although it sounds like a browser issue, if your IP were blocked, you wouldn't see any front end items.
     
  25. ShawnTeo

    ShawnTeo Established Member ★★★★★★★★★★

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    With all the great feedback about Epik, I decided that I want to have landers on Epik for several domains that I am selling (my domains are currently with namecheap). I've set it all up about a day or 2 ago, but for some of my domains, I'm receiving this error.

    upload_2020-6-24_12-26-18.png
     

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