DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[DAN.COM]

I would consider it. I don't like charging the buyer an extra 2% at the exact moment they are ready to pay. I feel that some buyers might hesitate to pull the trigger.

Since we've introduced our new checkout (in July) till September our sales volume has more than doubled and our checkout is seeing better conversion.

Please be wary of rehashing non-validated assumptions aired by some and even some competitors of ours in their marketing.

We've said this before, we would never impact our seller's conversion ratio for sales as that's our core business. To make sure we have the best performing customer journey for buyers to make sure we operate the most liquid domain marketplace. This was our goal 9 years ago when we started and that's why we're now the #2 biggest domain marketplace after Godaddy in terms of # of transactions and total sales volume.

 

[frank-germany]

We've said this before, we would never impact our seller's conversion ratio for sales as that's our core business. To make sure we have the best performing customer journey for buyers to make sure we operate the most liquid domain marketplace.

brilliant
now please fix issues for your German sales, too

 

[the_poet]

@DAN.COM
Why doesn't Dan.com provide a credit note for a refund when a purchase goes wrong?

Three weeks ago I bought a domain for $2k (paid via International wire, for which I even got charged 10 EUR by my bank). The seller became unreachable and the support team gave me the option to get a refund, which I accepted. Now, while you should have prevented this issue in the first place, I can understand these things can happen. What got me mad was when I asked for a credit note and I was replied that Dan.com doesn't provide them. So far, I have received credit notes from all major marketplaces, with many of them (including GoDaddy and Epik) providing them without the need of a request. I need a credit note for fiscal purposes, since it's the only way I can prove the wire I received from you is just a refund and not the payment for a sale.

As a first time buyer on your platform, certainly I can't describe my experience as positive.

 

[Mister Funsky]

Using fake domains here for illustration.

I just discovered my domain(s) sometimes not only do not come up as the first option (when doing a search) when they should since they are an exact match, sometimes they do not show up at all.

My made up domain is GreenChickenBone.com and I did a search for it. A domain name GreenChickenBoneAndSkin.com comes up and mine, although an exact match, does not even show. Is this a standard deviation others have noticed?

 

[bolo]

Using fake domains here for illustration.

I just discovered my domain(s) sometimes not only do not come up as the first option (when doing a search) when they should since they are an exact match, sometimes they do not show up at all.

My made up domain is GreenChickenBone.com and I did a search for it. A domain name GreenChickenBoneAndSkin.com comes up and mine, although an exact match, does not even show. Is this a standard deviation others have noticed?

Where are u searching? On Dan.com?

 

[Mister Funsky]

Where are u searching? On Dan.com?

Yes, I use another browser and begin the search at the Dan main page.

 

[davidc1]

You give the possibility to a buyer to optout, that delete the lead.
Could you please add the possibility to a seller to delete a lead ?

 

[LaszloSchenk]

Yes, I use another browser and begin the search at the Dan main page.

Good morning @Mister Funsky,

When performing a direct search of GreenChickenBone.com, GreenChickenBone.com should come up first as an exact match when no other filters are applied. If the name was added recently it might take some time to reflect in our search which could be the reason why it does not show in the results instantly.

If you send me a private message with the exact domain you are referring to I will make sure to look into it for you.

Have a great day.

 

[LaszloSchenk]

You give the possibility to a buyer to optout, that delete the lead.
Could you please add the possibility to a seller to delete a lead ?

Hi @davidc1

I will submit your request to our product team for review.

Have a great day,

 

[davidc1]

Hi @davidc1

I will submit your request to our product team for review.

Have a great day,

You always reply that, but even for a very simple change, nothing is done...

 

[thekiller]

I don't know if it has been asked before, but where is bulk update CSV for:

1- Installment enable/disable
2- Setting number of months
3- Enable/Disable offers
4- Currency

DAN should have provided it as the time of 2.0 update.

 

[DAN.COM]

You always reply that, but even for a very simple change, nothing is done...

Feedback always reaches our product team and then we prioritize feedback based on impact. Dev resources are scarce at all tech companies. Building a great product is not building every feedback received on a forum directly after receiving it .

 

[davidc1]

5 - balance
6 - possibility for buyer/seller to make offer with installments during negociation

 

[davidc1]

Feedback always reaches our product team and then we prioritize feedback based on impact. Dev resources are scarce at all tech companies. Building a great product is not building every feedback received on a forum directly after receiving it .

Even when you say that something will be done, it s not. Have a look here : https://www.namepros.com/posts/7545700/
You told in December 2019 that a balance system will be done in 2020 !!! We are near 2022 and it's not.

But when you decided to change min. offer to 99€ minimum you told nothing to noone before doing it, no email, no week or month before changing that. great management...
I lost around 3-4K because of this management.

 

[Future Sensors]

I don't know if it has been asked before, but where is bulk update CSV for:

1- Installment enable/disable
2- Setting number of months
3- Enable/Disable offers
4- Currency

I would love to be able to manage these settings through csv

 

[NickB]

Feedback always reaches our product team and then we prioritize feedback based on impact. Dev resources are scarce at all tech companies. Building a great product is not building every feedback received on a forum directly after receiving it .

Would be interesting (if you can tell us) what you see as your top 3 or 5 priorities for 2022 from a development standpoint

 

[Jurgen Wolf]

More and more attracted Registries and parties like HugeDomains - this is their priority in terms of sales volume.

 

[LaszloSchenk]

I would love to be able to manage these settings through csv

Good morning @Future Sensors & @thekiller,

This is listed with our team still and certainly will be released. We had to prioritize the features to be built and launched with Dan 2.0. We will continue to release additional features throughout the months which also will incorporate the expansion of the bulk edit options.

Have a great day.

 

[sofiapartner]

@LaszloSchenk , i sent you a message and I need to act fast. Please read it. Thanks

 

[Jurgen Wolf]

Today I have seen 1 domain displayed twice in their search results (on 2nd and 8th place)...
100% BUG.
Already reported it to their LiveChat.