DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[Skyvisum]

It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.

Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

@DAN.COM,could you clarify the above statement. After 14 days ?This better be a joke.I better move my domains away.

 

[Martins B.]

It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.

Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

How is it different from example SEDO? With SEDO the buyer just doesn't pay, they cancel the deal but give you the buyer's details if you want to pursue legal action.

It is up to you to pursue breach of contract not DAN.

 

[davidc1]

How is it different from example SEDO? With SEDO the buyer just doesn't pay, they cancel the deal but give you the buyer's details if you want to pursue legal action.

It is up to you to pursue breach of contract not DAN.

the difference is that the domain is paid by the buyer and out of the market. And 2 weeks later dan decide to cancel and refund automatically if the buyer does not respond to them.

It's a waste of money and time for the seller to work like this.
That's wasnt like that in the paste, they've just decide that without any notice.

Dan is great but does not communicate properly when they decide to make some changes. They make changes without notices, and it's not the first time.

 

[griff]

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.

Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

What they mean by respond is that they have 14 days to pay for the name + initiate transfer etc, not 14 days after they've got the name

 

[davidc1]

What they mean by respond is that they have 14 days to pay for the name + initiate transfer etc, not 14 days after they've got the name

no, I'm at BIN only on dan.
Dan request the seller to open an account to receive the domain. If the seller doesnt answer they decide to refund him.

 

[frank-germany]

What they mean by respond is that they have 14 days to pay for the name + initiate transfer etc, not 14 days after they've got the name

please let @DAN.COM explain themself what they mean

 

[frank-germany]

I have 3 offers in a row using the 100 € MIN BID
shown on the DAN Landing Page

I again urgently request @DAN.COM remove that 100 € Min Bid !

that is extremely bad negotiation tactics
-check google for "anchoring in negotiation"-

I have explained in details
that your problem of lots of low budget sales
can be solved in different ways other than
telling the lead upfront about a 100 € Min Bid

just disable the button that agrees to a lower than 100 € offer
problem solved


I want NO VALUE to be shown when I select "no value"

 

[legendarynames]

If the seller doesnt answer they decide to refund him.

Which only makes sense as DAN cannot legally keep buyer's funds forever and cannot disburse to seller if buyer won't take control of the domain.

But it'd make sense to impose a penalty in such cases - and reward the seller a small. compensation for every day the domain was out of the market.

 

[ET76]

It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.

Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

@DAN.COM @LaszloSchenk ??

 

[LaszloSchenk]

And where will I see parking earnings? On Bodis only? DAN just showing number of visits! Should I add all my domains to Bodis too or Bodis ID added to Dan settings is enough?

Good morning @SamirAz86,

You can see all results from within your Bodis account indeed. The domain should be added to your Bodis account as well.

Have a great day.

 

[LaszloSchenk]

It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.

Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

Dear @davidc1,

The rule has been there for quite some years already. The only difference I have to mention is that your statement that a buyer can change his mind within those 14 days is wrong. We have already secured the funds and will not refund it. We simply state that when you have a domain transfer and a token is communicated to a buyer directly we will not pay out until the domain is moved to the account. Without this procedure, you as a seller can change the transfer token after receiving the funds which is a high-security risk.

We do understand that you do not want to wait too long for your funds to arrive which is why we have set the boundary at 14 days after which we will move the domain to our own registrar and proceed with the payout.

Best regards,

 

[davidc1]

Dear @davidc1,

The rule has been there for quite some years already. The only difference I have to mention is that your statement that a buyer can change his mind within those 14 days is wrong. We have already secured the funds and will not refund it. We simply state that when you have a domain transfer and a token is communicated to a buyer directly we will not pay out until the domain is moved to the account. Without this procedure, you as a seller can change the transfer token after receiving the funds which is a high-security risk.

We do understand that you do not want to wait too long for your funds to arrive which is why we have set the boundary at 14 days after which we will move the domain to our own registrar and proceed with the payout.

Best regards,

I dont understand anything, what you explain there is completly different to what said your collaborator Karam.

Please reread carefully the transcript of your collaborator, yesterday I had one transaction canceled and the customer refunded. And your collaborator told me it's because the buyer did not respond within 14 days.
Waiting for the payout is ok, but issuing refunds in case of no signs of the buyer after payment is a problem.

 

[SamirAz86]

Good morning @SamirAz86,

You can see all results from within your Bodis account indeed. The domain should be added to your Bodis account as well.

Have a great day.

Yes, exactly! Just received e-mail from Bodis about added domains!
I have only one recommendation! I just want to have opportunity to make smaller or bigger columns on Dan selling and parking page! I just have longer domains and they don't fit in one row. For example: Patagoniameat.com looks like
Patagoniameat.co
m

 

[Ostrados]

I have 3 offers in a row using the 100 € MIN BID
shown on the DAN Landing Page

I again urgently request @DAN.COM remove that 100 € Min Bid !

that is extremely bad negotiation tactics
-check google for "anchoring in negotiation"-

I have explained in details
that your problem of lots of low budget sales
can be solved in different ways other than
telling the lead upfront about a 100 € Min Bid

just disable the button that agrees to a lower than 100 € offer
problem solved


I want NO VALUE to be shown when I select "no value"

Set min bid to whatever you like and problem solved you will not receive law balls.

 

[frank-germany]

Set min bid to whatever you like and problem solved you will not receive law balls.

that is a solution
but not to my problem


@DAN.COM
I want NO Value at all

is that really a concept that is so hard to understand?


buyer shall imagine what offer might make me sell

if I show him 100 € or any other amount
I limit this imagination

his vision is polluted



and that is not something new
but just the way it was before at DAN



Let's recap:
DAN has this issue:
too many sales below 100


there is no need to enforce a displayed Min Bid
the proper solution would be to disable the button that accepts the low ball offer



when you have spent quite a while
in educating yourself to become better in negotiations
it's really a pain
when a 3rd party that you are using like DAN
changes something good into something really bad

that leaves me 2 choices:
either convince the 3rd party to redo it
or leave

every new 100 € offer makes me mad

 

[DAN.COM]

It seems that dan has a new rule on dan.com

Please understand that these are our rules.

We give buyers 14 days to respond, if they haven't responded to our communication we terminate the transaction and refund the buyer.

If they're still interested in the domain after cancellation, they'll come back and purchase it again.

Is it the way dan works with your sales ?
I dont like this, when a buyer buy a domain there is a contract, he pays and the seller has to provide the domain to the buyer.
With this rule a buyer have 14 days to change his mind for a domain, even if he paid it !

Hi David,

This is not a new rule or policy. We observe a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain or they refuse to use the current registrar for locked domains. This happens mostly for lower-end sales below $200.

Please also keep in mind that it's DAN's ultimate goal to help our sellers become more successful. There's no interest or incentive for our team to cancel transactions that are valid.

Kind regards,

Dan

 

[DAN.COM]

that is a solution
but not to my problem


@DAN.COM
I want NO Value at all

is that really a concept that is so hard to understand?


buyer shall imagine what offer might make me sell

if I show him 100 € or any other amount
I limit this imagination

his vision is polluted



and that is not something new
but just the way it was before at DAN



Let's recap:
DAN has this issue:
too many sales below 100


there is no need to enforce a displayed Min Bid
the proper solution would be to disable the button that accepts the low ball offer



when you have spent quite a while
in educating yourself to become better in negotiations
it's really a pain
when a 3rd party that you are using like DAN
changes something good into something really bad

that leaves me 2 choices:
either convince the 3rd party to redo it
or leave

every new 100 € offer makes me mad

Hi Frank,

Since 2015 we on purpose changed the logic of our make offer option and implemented a model where only when the buyer tries to place an offer below the set minimum price, they will see what the actual minimum offer should be.

So if someone tries to place a $200 offer, they don't ever see the set minimum price:

Only if they try to place an offer below your minimum we show them that they have to increase their offer before we can submit the offer:

You have many options at DAN as seller to determine however you want to sell. For example, you can disable the make offer option entirely if you wish.

Or, set your minimum prices 20% lower than your BIN price. This is often done by sellers that dislike negotiating.

You can also use our new Lease to Own model which doesn't have a make offer option and makes negotiations something of the past.

To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

I hope this explains,

Dan

 

[DAN.COM]

Hi David,

This is not a new rule or policy. I see a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain.

This happens mostly for lower-end sales below $200 where the buyer for some reason doesn't care much about their purchase and ignores our transfer requests. when our team cannot deliver the domain within a specific timeframe and cannot proceed to pay out the seller, we are forced to handle the transaction in a professional matter. On a per-transaction basis, we'll determine together with the seller if we continue chasing the buyer or are forced to cancel and refund a transaction.

This is standard practice at all marketplaces.

Kind regards,

Dan

Additional feedback:

We performed an internal review of our process and it seems the message David is sharing is only valid for Network Solutions locked domains. We have a very high chargeback ratio for sales below $200 for locked Network Solutions domains. Sellers perform outreach to these buyers but never tell them that they must obtain the domain at Network Solutions. Buyers get aggravated, do not reply to us, and perform chargebacks.

Those transactions are canceled and refunded after 14 days before the buyer performs a chargeback to protect the reputation of our merchant account which is crucial for proper payment processing.

We hope this explains our Network Solutions policy better. When in doubt, remember, always contact our support team .

 

[frank-germany]

To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

I hope this explains,

Dan

I knew all this

when you enter 50 €
you will see the min price

that will lead to bid 100 €

when nothing is revealed here a 250 € is more likely

To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

I hope this explains,

Dan

I ask to show no value
and disable the "accept the offer button" for offers below min bid

don't you read what I suggest?

Or, set your minimum prices 20% lower than your BIN price. This is often done by sellers that dislike negotiating.

You can also use our new Lease to Own model which doesn't have a make offer option and makes negotiations something of the past.

I love to negotiate
I don't want the lead to be anchored to a low value




I highly doubt that you test your landing page
for .de domains aka for German buyers

 

[davidc1]

After a few weeks domains will become unlocked and ready to be transfered to any other registar.
Afternic works 99% this way with locked domains, and I never heard of any charge back. Anyway, If i see that you continue closing transactions because of that I could not continue to use dan service as it's a pure waste of time and money.