DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[frank-germany]

what was special about undeveloped?

they listened and made a great system
far better than Sedo - who never listen at all

DAN is not listening anymore

I spend quite a while
a few hours
working for DAN for free

at least try to understand what I say

 

[Hussein Ali]

I really need you to disable the minimum price of $99.

 

[Embrand]

I was wondering if anyone has gone back from the new installment model (with BIN and no make offer) to the old one (with BIN and make offer option, but installments of no longer than 12 months)?

I know DAN are certain the new one performs better, but sometimes I wonder if the old model really was the best.

@DAN.COM Could you maybe tell more about how many sellers are using the new installment option vs. the old one, and if the new one is still performing much better? Maybe even tell us what the most popular installment length is? Thanks.

 

[davidc1]

Hi David,

This is not a new rule or policy. We observe a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain or they refuse to use the current registrar for locked domains. This happens mostly for lower-end sales below $200.

Please also keep in mind that it's DAN's ultimate goal to help our sellers become more successful. There's no interest or incentive for our team to cancel transactions that are valid.

Kind regards,

Dan

Not a new rule, are you kidding ?

I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !

 

[MarkedMarket]

I spend quite a while
a few hours
working for DAN for free

at least try to understand what I say

@frank-germany, I certainly understand your point. DAN seems to have a lot of customers that buy domains for the first time and don't have any knowledge about the value of domain names. They therefore start by definition with an offer lower than $100, and will therefore always see the the minimum threshold of $100, thinking that that is the minimum amount that the seller is willing to sell the domain for. Why would a potential buyer offer more when they think that that is the minimum price that the seller is willing to accept?

All my domains are parked at Efty since half a year and not at DAN anymore, but since Efty's integration with DAN, I was thinking of using them again instead of Escrow.com. I think DAN should make clear that it's THEIR minimum price, and NOT the seller's, and that the price of a domain is generally much higher than the minimum offer given the fact that domains are rare and valuable digital assets. That educates new buyers and makes it more likely that they will accept a high(er) counteroffer.

 

[frank-germany]

@frank-germany, I certainly understand your point. DAN seems to have a lot of customers that buy domains for the first time and don't have any knowledge about the value of domain names. They therefore start by definition with an offer lower than $100, and will therefore always see the the minimum threshold of $100, thinking that that is the minimum amount that the seller is willing to sell the domain for. Why would a potential buyer offer more when they think that that is the minimum price that the seller is willing to accept?

All my domains are parked at Efty since half a year and not at DAN anymore, but since Efty's integration with DAN, I was thinking of using them again instead of Escrow.com. I think DAN should make clear that it's THEIR minimum price, and NOT the seller's, and that the price of a domain is generally much higher than the minimum offer given the fact that domains are rare and valuable digital assets. That educates new buyers and makes it more likely that they will accept a high(er) counteroffer.

thanks
you see where I'm coming from.

but:
I don't think more upfront buyer education is needed
and that too would add confusion

I want LESS confusion

@DAN.COM
I have said over and over:
1) there is no way to "estimate" the result of a 16% VAT

2) there is no need to educate a German buyer what a VAT is
that is normal in Germany

both is distracting on the Landing Page

I doubt DAN is testing Landing Page for the german traffic
if testing is done it's for the wordwide mostly .com traffic
thats what I think

you will never come up with that version of a german Landing Page
performing best in Germany -no way

 

[MarkedMarket]

I see your point and agree that buyers ideally want certainty, and by using the word 'estimation', you can create confusion. Maybe in Germany that is more important than in other countries.

I also understand your other point. You propose there is no threshold, and if a potential buyer puts in an offer of say $5 USD, you can as a seller only decline or counteroffer with a value of more than $100 USD. The button to accept the offer for offers of less than $100 USD will be disabled, so a seller can't accept the offer. That could probably also work.

 

[DAN.COM]

After a few weeks domains will become unlocked and ready to be transfered to any other registar.
Afternic works 99% this way with locked domains, and I never heard of any charge back. Anyway, If i see that you continue closing transactions because of that I could not continue to use dan service as it's a pure waste of time and money.

We're sorry to hear our service is a wast

what was special about undeveloped?

they listened and made a great system
far better than Sedo - who never listen at all

DAN is not listening anymore

I spend quite a while
a few hours
working for DAN for free

at least try to understand what I say

Hi Frank,

We're here responding to every question our sellers raise. There seems to be more of a communication barrier than us not soaking in feedback.

Kind regards,

Dan

 

[DAN.COM]

Not a new rule, are you kidding ?

I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !

Hi David,

We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

Kind regards,

Dan

 

[DAN.COM]

I was wondering if anyone has gone back from the new installment model (with BIN and no make offer) to the old one (with BIN and make offer option, but installments of no longer than 12 months)?

I know DAN are certain the new one performs better, but sometimes I wonder if the old model really was the best.

@DAN.COM Could you maybe tell more about how many sellers are using the new installment option vs. the old one, and if the new one is still performing much better? Maybe even tell us what the most popular installment length is? Thanks.

Hi Embrand,

The generalized data indicates that our new LTO model converts about 211% better than having only a BIN + Make offer option enabled and 48% better than our old installments model.

From a marketplace perspective, we'll always advise our users to use the best converting model. We've been very clear and vocal about our new LTO model and the results it yields.

Read here what makes our LTO model special: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

Kind regards,

Dan

 

[Embrand]

Hi Embrand,

The generalized data indicates that our new LTO model converts about 211% better than having only a BIN + Make offer option enabled and 48% better than our old installments model.

From a marketplace perspective, we'll always advise our users to use the best converting model. We've been very clear and vocal about our new LTO model and the results it yields.

Read here what makes our LTO model special: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

Kind regards,

Dan

Thanks for providing those figures. LTO model it is, then!

 

[davidc1]

Hi David,

We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

Kind regards,

Dan

you never told me anything about chargeback, etc...
You lost $1200 within a year, that's a small % of payments. that's not a lot for a digital product afaik. I would lose much more if everyday you refund customers if they dont reply to your email after their payment made.

In lasts messages you told that the current process of refunding customers if they dont communicate is working for years... and now it seems it's a charge back problem and not a networksolutions domain locked problem.

I dont understand why you speak about the increase of minimum price ?

 

[frank-germany]

Hi Frank,

We're here responding to every question our sellers raise. There seems to be more of a communication barrier than us not soaking in feedback.

Kind regards,

Dan

so why don't you react to the issues?

1)
from the landing page please remove
that "i" icon that quotes
that the VAT value is an estimate.

2)
remove that "mehr erfahren (more)" link
that expains what a VAT is

I'm talking about the german version of the landing page only


and if you don't want to do so
please explain exactly why

 

[karmaco]

Not a new rule, are you kidding ?

I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !

Maybe not sell your names before 60 days. Its your fault not DAN. I cannot believe there are pages of gripes about minimum offers.Who the hell is in this for under $99? Only a very small percentage of domainers. Maybe take those to Afternic since you claim you never have problems there.

 

[davidc1]

Maybe not sell your names before 60 days. Its your fault not DAN. I cannot believe there are pages of gripes about minimum offers.Who the hell is in this for under $99? Only a very small percentage of domainers. Maybe take those to Afternic since you claim you never have problems there.

It seems the problem is not a low priced or locked problem as they said first, but a charge back problem..
$99 is too much for some countries. I split tested a lot to find the selling price which bring me the more money

 

[boker]

It seems the problem is not a low priced or locked problem as they said first, but a charge back problem..
$99 is too much for some countries. I split tested a lot to find the selling price which bring me the more money

David, I understand your point and I know that you can make enough cash with hundreds of xx sales a month and that's great if your strategy is working. In the same time, I understand dan's point of view, that for a $5-$9 commission for a transaction, combined with a certain % of chargebacks, doesn't worth it for them. It will not worth it for me, as an individual, to process transaction for a $9 payment, for them it's even hard to do that, with lot's of wages to pay and everything else. Probably they are processing xx-low xxx transactions only hopping that the same seller will have xxxx or higher transactions, where they can recover some commissions, but probably they know your strategy (of selling lot's of xx- low xxx domains) and they know it will be like this for the future, so they are trying to be more efficient and process what works better for them. Comparing them with other marketplaces it's not fair, because let's say afternic, they need at least 11 days on average to make a payment, so they make sure to reduce the chargebacks at minimum, but dan, with a 17 hours average payment(at least in my case), it's hard to cover your back for everything. Would you like that dan will deal more like afternic, to pay in 11-13 days? I don't think so.

 

[davidc1]

@boker I approve everything you said there and I can understand that dan is moving...
But, the main problem with dan is the lack of communications and changes made without notice, here we can see an example...
Moving to another solution is not a problem for me when you have the time to move, but when dan decide something there is no time to adapt.

be paid after 30 days is not a problem, it's usual for some of my partners.

 

[boker]

@boker I approve everything you said there and I can understand that dan is moving...
But, the main problem with dan is the lack of communications and changes made without notice, here we can see an example...
Moving to another solution is not a problem for me when you have the time to move, but when dan decide something there is no time to adapt.

be paid after 30 days is not a problem, it's usual for some of my partners.

Dan has found a place between the established marketplaces, exactly because they were fast to process the payments and low commission, so most of us are using dan exactly for this, moving to 11-20-30 days payment will make them loose any advantage they have over the others. Regarding the changes made without notice, I understand that that's an issue, but it's a month or more from that change, probably you were impacted at the beginning, but by now you should have adapted. It was a mistake from this point, made by them, but for sure they are making other mistakes and they will make in the future others as well, the idea is to make less mistakes than their competitors and learn from them, I don't think that there is a perfect marketplace and I don;t think that somebody can build the perfect marketplace, but for me it's one of the best one's for the moment, with all the ups and downs. From my point of view, there are other things more important to be improved, like instant chat support, even faster time for processing a transaction, bringing extra customers( to compete with afternic and sedo networks, godaddy multiple users, epik fast support, BB, SH niche customers), not just the one's landing on one of our domains.

 

[davidc1]

Hi David,

We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

Kind regards,

Dan

Another buyer refunded today, for a domain that woule bcecome transferable withn less than 3 weeks.
3 days = 3 refunds !

 

[NTLK]

Hi,

I've got some feature suggestions:

• Bulk description import & export. It's much easier to edit descriptions in a spreadsheet, rather then opening, editing and saving each listing individually. It would also be nice to do the same for background settings.
• More buyer info/details (obviously within privacy limits). For example. 'Buyer has bought x domains at Dan'. Registered in 2019. Is the buyer an individual or a company?
• Updated stats. I think 'your last viewed domains' is cached and only updates once every while. Also it would be nice to see more entries (e.g. last 100) and where those views came from. E.g. internal (from Dan) or external.
• Better sorting options in domain search. E.g. right now it doesn't seem to be possible to list prices from high to low (or I missed that option).

Thanks.