NameSilo

DAN.COM Domain Marketplace (Official Thread)

Located in Domain Marketplace Reviews started by Reza, Aug 7, 2019.

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  1. namemarket

    namemarket Top Member VIP ★★★★★★★★★★

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    I have also been concerned about that and think it is something DAN needs to change right away so some buyers leave from sticker shock without realizing they can make an offer.

    Right now it looks like this:
    Not very noticeable Make an Offer, small light green letters on white background'
    Very obvious Buy Now, large white font on dark green background

    imo, both options should look the same.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. AGAME

    AGAME optimalnames.com Gold Account VIP

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    Suggestion:

    For domains that are listed with a minimum price, it would be really really really (yes 3x!) :) cool to see how many visitors are ending up leaving our offer pages after making an offer that is too low for the domain's minimum price we have set. For example, I make a $1500 offer on a domain whose minimum price is $2495. I get a message back that states "Your offer must be higher than $2495" and since I can not send that offer to the seller I likely decide to walk away. In fact, even if I am as low as $1 off the minimum price set for a domain I still cant email that offer to the buyer. I'm pretty sure that if someone sent me an offer of $2494 for a $2495 priced domain, I'd accept it.

    The only way I see that the buyer is able to make any offer lower than what is set by us is to have a BIN set and then they choose "Or make an offer on this domain" under the BIN button. But many of us do not set BIN prices on our names and so we are blind to know how many are visiting, placing lower offers, and cant send those offers along anyway.
    upload_2019-10-21_10-18-37.png

    I'd love to know how many people, and what offer amounts they're making (low-ball offers included). I'd love to get a daily report of these offers (date, domain name, offer amount). I can toss the low-ball offers out myself, but if I find a bulk of visitors are making offers averaging $1600 excluding the low-ballers, and this is going on for many months on a domain that I have the minimum set to $2495, then I would be smart to reconsider that $2495 min price, right?

    So lets say I lower my min offer to $1850. My lowering the price might entice these folks to either make a better offer, since its not $1000 difference anymore, its $350 now. :)

    So now we re-target these offers that were too low. The real power in all of this would be sales automation coupled with re-targeting. If you really want to take this down the road then we could discuss intelligent re-targeting where the price shown changes based on the amount of times they visit and make offers. But right now I am not asking about that. I just really want to how how many people are leaving my "make offer" listings and what offers are these people entering into the box.

    We could easily do this if you would be able to store those below minimum offers along with the visitor emails, phone numbers etc internally to your system. When I reprice the name these people could all be re-targeted automatically at the same time. So if I take that price down from 2495 to $1850, your system would automatically notify each person who has made a offer that didnt meet my old minimum price and my hope is that it would hopefully restart some offers again.

    Bottom line is that if I can see people are making offers that are some percentage lower than my minimum price then I may be smart to re-price the domain to hopefully reinvigorate these folks who made those offers to come back and make another offer.

    I do realize that this would require additional storage on your databases. If that is a concern then how about allowing us to receive an email with the offer from your dan bot? All I'd be looking for is an email that stated "Hello, you just had a visitor make a $1500 offer for <domain name> but your minimum price is set to $2495" and like I wrote above, I dont care if I get 10 emails with offers that are like $50 and $10. I'd just ignore those. However, we could log into our accounts and see abandoned offers and what prices where made then you'd be doing something that no other market place seems to offer at this time.

    OK, thats my suggestion today - analytics + automation + retargeting hopefully equals more sales!

    Would love to hear anyone's ideas on this.
     
  3. Bob Hawkes

    Bob Hawkes formerly MetBob NameTalent Gold Account VIP Trusted Blogger

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    It is interesting that in a Twitter exchange today (triggered by @Rick Schwartz post regarding idea that one should say Price Available rather than Make An Offer) DAN point out that while their system supports combining BIN and Make An Offer they don't, in most cases, recommend that. I had missed this advice earlier. What do people think? Should you have Make Offer if you also have BIN?
    Bob
     
  4. Bob Hawkes

    Bob Hawkes formerly MetBob NameTalent Gold Account VIP Trusted Blogger

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    I think this would be superb. It would really be so interesting to know that for each domain name. I have no idea how easy it is to technically implement for them.
    That sounds, at first glance like an interesting strategy.

    I recently did something sort of similar. I looked at which of my DAN had a lot of visits in the past month, but no inquiries, and did two things. Decreased minimum offer price and also slightly decreased BIN, hoping that they went back and saw it. But of course there is no guarantee that happens.

    Thanks for your great post @AGAME. Lot's of well thought out ideas that I want to think more about.

    Bob
     
  5. carob

    carob Top Member VIP ★★★★★★★★★★

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    I'm confused. But I would like the option of having both BIN and Make Offer on domains to be set on a per domain basis. Currently it is a global setting, which seems inflexible and forces you to choose for all domains.
     
  6. Don Gondon

    Don Gondon Established Member

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    I may have misunderstood, but you actually can set it on a per-domain basis. If you want BIN-only, you need to enter put the same number into the offer price column. If you want both, make offer needs to be lower or empty (would use your global setting), if offer only, then no BIN price.
     
  7. FolioTeam

    FolioTeam Top Member VIP

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    I use a BIN with the option of Make Offer on all my names. The Make Offer of course has a minimum starting value
     
  8. FolioTeam

    FolioTeam Top Member VIP

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    I concur. If Dan can pull that off, that will be game changing in my opinion
     
  9. Nikhil Jain

    Nikhil Jain Top Member VIP

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    Wanted to check if DAN can consider allowing sellers to choose the currency on per-domain basis? For example, some European ccTLDs would be better off with Euro or GBP and the .coms with USD?
     
  10. carob

    carob Top Member VIP ★★★★★★★★★★

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    Hi thanks for this, I did not realise that if you set BIN and Make Offer to the same value, then the Make Offer text/button/option disappears and the domain just shows a BIN price.
     
  11. frank-germany

    frank-germany domainer since 2001 / musician Gold Account VIP

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    @Bob Hawkes

    hopefully your long posts are more exact than that quote

    quote start: "
    Rick Schwartz

    DomainKing®

    @DomainKing

    ·
    Oct 20

    Morning Folks!! "Make an offer" is a loser!! It's WEAK!! In #RealEstate they use a much SMARTER option. It does not look like a DISTRESS sale! I would advise EVERYONE using "Make an offer" to update to: "PRICE UPON REQUEST"

    " end quote

    another quote: "
    Rick Schwartz

    DomainKing®

    @DomainKing

    ·
    5h

    For those that have "BIN" and "make an offer" on the same page are just making a big "Selling" mistake. A selling faux pas. They are hindering their sales not increasing them. Keeping a lid on the price instead of getting their price. Is "get more info" an option with BIN?

    " quote end
     
    Last edited: Oct 21, 2019
  12. LaszloSchenk

    LaszloSchenk Member Dan.com Staff Blue Account

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    Good morning all,

    @frank-germany we already offer the rental option. However, currently, we are working on revamping the entire page and sales options.

    @peace900 We are personally experiencing a continuous increase in sales for several months now. Just yesterday we have sold a domain for a very high $XX,XXX price. These past few months we process these sales on a daily basis actually. This aside we of course serve all markets and process both low, medium and high valued transactions.

    @NYJimbo this remark was made before. Looking at the current setup it is quite clear the price for this domain is in USD. The EUR sign in the text-box before the "Make an offer" is of no influence on buyer behaviour.
    Screenshot 2019-10-22 at 16.18.01.png

    Regarding the make offer option, we have not experienced any noticeable problems with the "make an offer" display. Currently many domains are bought through the buy now as the option is more appealing. Putting more emphasis on a make offer will only result in buyers being more attracted to make an offer instead.

    @AGAME I do understand what you are referring to. As indicated before, the best setup always contains both a "buy now" as well as a "make an offer" option. We also highly stress that you as a seller keep the minimum offer at an absolute lowest ensuring more room for negotiation and persuasion is established. We see that the seller maintaining this setup by far sells more domains. Also, buyer’s that do not meet your minimum but are close either reach out to our support or will meet the minimum requirement by increasing their offer.

    The accurate pricing of your domains could already be reflected from the number of visitors you have and the number of offers you receive. However, I will forward your remark to our product team for reviewal as I understand the amount of too low offers submitted will substantiate the need for you to lower the price.

    @nikhil this is already on our roadmap however, I do not have any ETA on when it will be developed and released.

    Hope you all have a great day!
     
  13. talking.domains

    talking.domains Member VIP

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    Hi @LaszloSchenk , wanted to know, when negotiating with potential buyer on DAN - which of my names the buyer sees? Person name or company name, or username?
    I also noticed that many offers come from buyers that entered just their first name. That can be the sign that they not take offerings seriously/binding.

    Trying to optimize things, too many non payers and offers that just won't go through.
    Thanks in advance
     
    Last edited: Oct 24, 2019
  14. Jonathan Beadle

    Jonathan Beadle Established Member

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    Yes, I Second This Feature.
     
  15. LaszloSchenk

    LaszloSchenk Member Dan.com Staff Blue Account

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    Good morning all,

    @talking.domains it is best to submit these inquiries to our support rather than using this forum. However, it completely depends on how you set this up. When you go to the privacy section of your settings you will see what is displayed to the buyer. Also, I understand you might feel that buyers entering their first name only tend to be less serious. However, I have seen many negotiations convert into sales while only the first name was used. However, when in doubt I strongly recommend sending a text message right after countering to provoke a dialogue. Serious buyers will always engage into a conversation with you.

    Do consult our chat support for tips in order to optimise your account!

    Have a great day.
     
  16. talking.domains

    talking.domains Member VIP

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    Thanks for the tips. Will do.

    Ironically, whenever I started dialogue it was non-sale. When cold countering we got deal :)
    So, to start the dialogue for todays offer or not, that is the question.

    Thanks, cheers
     
  17. Embrand

    Embrand Top Member ICA Member Gold Account VIP ★★★★★★★★★★

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    Regarding the many non-payers. I appreciate that DAN is willing to cancel a sale fast, but it is still a nuisance. Is it out of the question to charge a symbolic, refundable amount to buyer's credit card before they can buy at BIN or accept a counter offer?
     
  18. carob

    carob Top Member VIP ★★★★★★★★★★

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    It is called pre-authorization and it is a common practice:
    https://blog.directpay.online/how-do-pre-authorizations-work/

     
  19. Embrand

    Embrand Top Member ICA Member Gold Account VIP ★★★★★★★★★★

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  20. NYJimbo

    NYJimbo Domain Re-Animator VIP

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    .
    Yeah, I'm moving my higher priced domains to Uni. I like DAN, but the lack of Amex acceptance, the appearance of the "make offer" option and the minimalist landing pages forces me to move those names elsewhere. So anything above $1,000 I will land on Uni, below that price will be DAN.
     
  21. namemarket

    namemarket Top Member VIP ★★★★★★★★★★

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    I too was always concerned about how relatively unimportant looking the DAN Make Offer appears (when there's a BIN price).

    Did not realize until your post DAN does not accept AMEX which can be a negative. Personally, I always use AMEX for all my domain and website related transactions everywhere and don't like seeing it's non-acceptable, not just domain firms but other places too.

    The very small cost savings to merchants by not taking AMEX is not worth losing any business over so I don't understand why it's not accepted.
     
    Last edited: Oct 25, 2019
  22. Jurgen Wolf

    Jurgen Wolf Top Member VIP ★★★★★★★★★★

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    Currencies must be clearly stated by their codes like USD, EUR, GBP.
    Not by signs.

    For example, how many people in Argentina understand sign?

    And regarding Uni...
    As I know, there $5K limit for Card payments. Like on Sedo.
    Dan can accept cards even in 5F range.
    Just FYI.

    And the same Sedo/Uni limit of $5K for PayPal.
     
    Last edited: Oct 26, 2019
  23. JudgeMind

    JudgeMind Bullish on .com PRO VIP Trusted Contest Holder

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  24. Jurgen Wolf

    Jurgen Wolf Top Member VIP ★★★★★★★★★★

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    I still without sales using DAN marketplace/lander, just 2 domains sold via their escrow.
    Usually silence... sometimes - fake bidders or non-interesting bids.
     
    Last edited: Oct 26, 2019
  25. JudgeMind

    JudgeMind Bullish on .com PRO VIP Trusted Contest Holder

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    Uni is good because can integrate escrow.com
     

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