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DAN.COM Domain Marketplace (Official Thread)

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DAN.COM

Domain MarketplaceTop Member
Dan.com Staff
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DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
.....on a BIN with make offer, the make offer option is too small and at the bottom. In other places like Sedo and Afternic both the BIN and Make Offer options are bold, so its clear you have a choice. I worry that some people see a name with the BIN option, but dont notice below the make offer.

I have also been concerned about that and think it is something DAN needs to change right away so some buyers leave from sticker shock without realizing they can make an offer.

Right now it looks like this:
Not very noticeable Make an Offer, small light green letters on white background'
Very obvious Buy Now, large white font on dark green background

imo, both options should look the same.
 
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Suggestion:

For domains that are listed with a minimum price, it would be really really really (yes 3x!) :) cool to see how many visitors are ending up leaving our offer pages after making an offer that is too low for the domain's minimum price we have set. For example, I make a $1500 offer on a domain whose minimum price is $2495. I get a message back that states "Your offer must be higher than $2495" and since I can not send that offer to the seller I likely decide to walk away. In fact, even if I am as low as $1 off the minimum price set for a domain I still cant email that offer to the buyer. I'm pretty sure that if someone sent me an offer of $2494 for a $2495 priced domain, I'd accept it.

The only way I see that the buyer is able to make any offer lower than what is set by us is to have a BIN set and then they choose "Or make an offer on this domain" under the BIN button. But many of us do not set BIN prices on our names and so we are blind to know how many are visiting, placing lower offers, and cant send those offers along anyway.
upload_2019-10-21_10-18-37.png


I'd love to know how many people, and what offer amounts they're making (low-ball offers included). I'd love to get a daily report of these offers (date, domain name, offer amount). I can toss the low-ball offers out myself, but if I find a bulk of visitors are making offers averaging $1600 excluding the low-ballers, and this is going on for many months on a domain that I have the minimum set to $2495, then I would be smart to reconsider that $2495 min price, right?

So lets say I lower my min offer to $1850. My lowering the price might entice these folks to either make a better offer, since its not $1000 difference anymore, its $350 now. :)

So now we re-target these offers that were too low. The real power in all of this would be sales automation coupled with re-targeting. If you really want to take this down the road then we could discuss intelligent re-targeting where the price shown changes based on the amount of times they visit and make offers. But right now I am not asking about that. I just really want to how how many people are leaving my "make offer" listings and what offers are these people entering into the box.

We could easily do this if you would be able to store those below minimum offers along with the visitor emails, phone numbers etc internally to your system. When I reprice the name these people could all be re-targeted automatically at the same time. So if I take that price down from 2495 to $1850, your system would automatically notify each person who has made a offer that didnt meet my old minimum price and my hope is that it would hopefully restart some offers again.

Bottom line is that if I can see people are making offers that are some percentage lower than my minimum price then I may be smart to re-price the domain to hopefully reinvigorate these folks who made those offers to come back and make another offer.

I do realize that this would require additional storage on your databases. If that is a concern then how about allowing us to receive an email with the offer from your dan bot? All I'd be looking for is an email that stated "Hello, you just had a visitor make a $1500 offer for <domain name> but your minimum price is set to $2495" and like I wrote above, I dont care if I get 10 emails with offers that are like $50 and $10. I'd just ignore those. However, we could log into our accounts and see abandoned offers and what prices where made then you'd be doing something that no other market place seems to offer at this time.

OK, thats my suggestion today - analytics + automation + retargeting hopefully equals more sales!

Would love to hear anyone's ideas on this.
 
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It is interesting that in a Twitter exchange today (triggered by @Rick Schwartz post regarding idea that one should say Price Available rather than Make An Offer) DAN point out that while their system supports combining BIN and Make An Offer they don't, in most cases, recommend that. I had missed this advice earlier. What do people think? Should you have Make Offer if you also have BIN?
Bob
 
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it would be really really really (yes 3x!) :) cool to see how many visitors are ending up leaving our offer pages after making an offer that is too low for the domain's minimum price we have set.
I think this would be superb. It would really be so interesting to know that for each domain name. I have no idea how easy it is to technically implement for them.
So now we re-target these offers that were too low. The real power in all of this would be sales automation coupled with re-targeting.
That sounds, at first glance like an interesting strategy.

I recently did something sort of similar. I looked at which of my DAN had a lot of visits in the past month, but no inquiries, and did two things. Decreased minimum offer price and also slightly decreased BIN, hoping that they went back and saw it. But of course there is no guarantee that happens.

Thanks for your great post @AGAME. Lot's of well thought out ideas that I want to think more about.

Bob
 
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1. Currently the best converting setup is one with:
- a buy now price
- a option to make an offer with the minimum starting offer kept at an absolute lowest
- the option to purchase domains in instalments

It is interesting that in a Twitter exchange today (triggered by @Rick Schwartz post regarding idea that one should say Price Available rather than Make An Offer) DAN point out that while their system supports combining BIN and Make An Offer they don't, in most cases, recommend that.

I'm confused. But I would like the option of having both BIN and Make Offer on domains to be set on a per domain basis. Currently it is a global setting, which seems inflexible and forces you to choose for all domains.
 
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But I would like the option of having both BIN and Make Offer on domains to be set on a per domain basis.
I may have misunderstood, but you actually can set it on a per-domain basis. If you want BIN-only, you need to enter put the same number into the offer price column. If you want both, make offer needs to be lower or empty (would use your global setting), if offer only, then no BIN price.
 
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It is interesting that in a Twitter exchange today (triggered by @Rick Schwartz post regarding idea that one should say Price Available rather than Make An Offer) DAN point out that while their system supports combining BIN and Make An Offer they don't, in most cases, recommend that. I had missed this advice earlier. What do people think? Should you have Make Offer if you also have BIN?
Bob
I use a BIN with the option of Make Offer on all my names. The Make Offer of course has a minimum starting value
 
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Suggestion:

For domains that are listed with a minimum price, it would be really really really (yes 3x!) :) cool to see how many visitors are ending up leaving our offer pages after making an offer that is too low for the domain's minimum price we have set. For example, I make a $1500 offer on a domain whose minimum price is $2495. I get a message back that states "Your offer must be higher than $2495" and since I can not send that offer to the seller I likely decide to walk away. In fact, even if I am as low as $1 off the minimum price set for a domain I still cant email that offer to the buyer. I'm pretty sure that if someone sent me an offer of $2494 for a $2495 priced domain, I'd accept it.

The only way I see that the buyer is able to make any offer lower than what is set by us is to have a BIN set and then they choose "Or make an offer on this domain" under the BIN button. But many of us do not set BIN prices on our names and so we are blind to know how many are visiting, placing lower offers, and cant send those offers along anyway.
Show attachment 132438

I'd love to know how many people, and what offer amounts they're making (low-ball offers included). I'd love to get a daily report of these offers (date, domain name, offer amount). I can toss the low-ball offers out myself, but if I find a bulk of visitors are making offers averaging $1600 excluding the low-ballers, and this is going on for many months on a domain that I have the minimum set to $2495, then I would be smart to reconsider that $2495 min price, right?

So lets say I lower my min offer to $1850. My lowering the price might entice these folks to either make a better offer, since its not $1000 difference anymore, its $350 now. :)

So now we re-target these offers that were too low. The real power in all of this would be sales automation coupled with re-targeting. If you really want to take this down the road then we could discuss intelligent re-targeting where the price shown changes based on the amount of times they visit and make offers. But right now I am not asking about that. I just really want to how how many people are leaving my "make offer" listings and what offers are these people entering into the box.

We could easily do this if you would be able to store those below minimum offers along with the visitor emails, phone numbers etc internally to your system. When I reprice the name these people could all be re-targeted automatically at the same time. So if I take that price down from 2495 to $1850, your system would automatically notify each person who has made a offer that didnt meet my old minimum price and my hope is that it would hopefully restart some offers again.

Bottom line is that if I can see people are making offers that are some percentage lower than my minimum price then I may be smart to re-price the domain to hopefully reinvigorate these folks who made those offers to come back and make another offer.

I do realize that this would require additional storage on your databases. If that is a concern then how about allowing us to receive an email with the offer from your dan bot? All I'd be looking for is an email that stated "Hello, you just had a visitor make a $1500 offer for <domain name> but your minimum price is set to $2495" and like I wrote above, I dont care if I get 10 emails with offers that are like $50 and $10. I'd just ignore those. However, we could log into our accounts and see abandoned offers and what prices where made then you'd be doing something that no other market place seems to offer at this time.

OK, thats my suggestion today - analytics + automation + retargeting hopefully equals more sales!

Would love to hear anyone's ideas on this.
I concur. If Dan can pull that off, that will be game changing in my opinion
 
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Wanted to check if DAN can consider allowing sellers to choose the currency on per-domain basis? For example, some European ccTLDs would be better off with Euro or GBP and the .coms with USD?
 
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I may have misunderstood, but you actually can set it on a per-domain basis. If you want BIN-only, you need to enter put the same number into the offer price column. If you want both, make offer needs to be lower or empty (would use your global setting), if offer only, then no BIN price.

Hi thanks for this, I did not realise that if you set BIN and Make Offer to the same value, then the Make Offer text/button/option disappears and the domain just shows a BIN price.
 
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It is interesting that in a Twitter exchange today (triggered by @Rick Schwartz post regarding idea that one should say Price Available rather than Make An Offer) DAN point out that while their system supports combining BIN and Make An Offer they don't, in most cases, recommend that. I had missed this advice earlier. What do people think? Should you have Make Offer if you also have BIN?
Bob

@Bob Hawkes

hopefully your long posts are more exact than that quote

quote start: "
Rick Schwartz

DomainKing®

@DomainKing

·
Oct 20

Morning Folks!! "Make an offer" is a loser!! It's WEAK!! In #RealEstate they use a much SMARTER option. It does not look like a DISTRESS sale! I would advise EVERYONE using "Make an offer" to update to: "PRICE UPON REQUEST"

" end quote

another quote: "
Rick Schwartz

DomainKing®

@DomainKing

·
5h

For those that have "BIN" and "make an offer" on the same page are just making a big "Selling" mistake. A selling faux pas. They are hindering their sales not increasing them. Keeping a lid on the price instead of getting their price. Is "get more info" an option with BIN?

" quote end
 
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Good morning all,

@frank-germany we already offer the rental option. However, currently, we are working on revamping the entire page and sales options.

@peace900 We are personally experiencing a continuous increase in sales for several months now. Just yesterday we have sold a domain for a very high $XX,XXX price. These past few months we process these sales on a daily basis actually. This aside we of course serve all markets and process both low, medium and high valued transactions.

@NYJimbo this remark was made before. Looking at the current setup it is quite clear the price for this domain is in USD. The EUR sign in the text-box before the "Make an offer" is of no influence on buyer behaviour.
Screenshot 2019-10-22 at 16.18.01.png


Regarding the make offer option, we have not experienced any noticeable problems with the "make an offer" display. Currently many domains are bought through the buy now as the option is more appealing. Putting more emphasis on a make offer will only result in buyers being more attracted to make an offer instead.

@AGAME I do understand what you are referring to. As indicated before, the best setup always contains both a "buy now" as well as a "make an offer" option. We also highly stress that you as a seller keep the minimum offer at an absolute lowest ensuring more room for negotiation and persuasion is established. We see that the seller maintaining this setup by far sells more domains. Also, buyer’s that do not meet your minimum but are close either reach out to our support or will meet the minimum requirement by increasing their offer.

The accurate pricing of your domains could already be reflected from the number of visitors you have and the number of offers you receive. However, I will forward your remark to our product team for reviewal as I understand the amount of too low offers submitted will substantiate the need for you to lower the price.

@nikhil this is already on our roadmap however, I do not have any ETA on when it will be developed and released.

Hope you all have a great day!
 
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Hi @LaszloSchenk , wanted to know, when negotiating with potential buyer on DAN - which of my names the buyer sees? Person name or company name, or username?
I also noticed that many offers come from buyers that entered just their first name. That can be the sign that they not take offerings seriously/binding.

Trying to optimize things, too many non payers and offers that just won't go through.
Thanks in advance
 
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Wanted to check if DAN can consider allowing sellers to choose the currency on per-domain basis? For example, some European ccTLDs would be better off with Euro or GBP and the .coms with USD?

Yes, I Second This Feature.
 
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Good morning all,

@talking.domains it is best to submit these inquiries to our support rather than using this forum. However, it completely depends on how you set this up. When you go to the privacy section of your settings you will see what is displayed to the buyer. Also, I understand you might feel that buyers entering their first name only tend to be less serious. However, I have seen many negotiations convert into sales while only the first name was used. However, when in doubt I strongly recommend sending a text message right after countering to provoke a dialogue. Serious buyers will always engage into a conversation with you.

Do consult our chat support for tips in order to optimise your account!

Have a great day.
 
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when in doubt I strongly recommend sending a text message right after countering to provoke a dialogue.
Thanks for the tips. Will do.

Ironically, whenever I started dialogue it was non-sale. When cold countering we got deal :)
So, to start the dialogue for todays offer or not, that is the question.

Thanks, cheers
 
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Regarding the many non-payers. I appreciate that DAN is willing to cancel a sale fast, but it is still a nuisance. Is it out of the question to charge a symbolic, refundable amount to buyer's credit card before they can buy at BIN or accept a counter offer?
 
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Regarding the many non-payers. I appreciate that DAN is willing to cancel a sale fast, but it is still a nuisance. Is it out of the question to charge a symbolic, refundable amount to buyer's credit card before they can buy at BIN or accept a counter offer?

It is called pre-authorization and it is a common practice:
https://blog.directpay.online/how-do-pre-authorizations-work/

What is a pre-authorization?
Pre-authorizing a credit card puts a temporary hold on some of a customer’s funds. The hold lasts approximately five days, depending on your MCC – merchant classification code. The customer can’t withdraw the money from an ATM or spend the money elsewhere while the hold is in place. However, no money is actually debited when a card pre-authorization takes place. When it comes time for the customer to pay, the funds on hold can then be ‘captured’, that is, converted to a charge.

Pre-authorization is often used in hotel scenarios. Either at the booking stage, or during check-in, the merchant can pre-authorize the customer’s credit card. This guarantees that there are funds available to pay for any charges incurred during the hotel stay, such as the cost of room service or other amenities. It ensures that the customer cannot leave without paying.
 
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After multiple non-paying buyers and a massive reduction in inquiries I moved my more than 2000 names away from dan.
Yeah, I'm moving my higher priced domains to Uni. I like DAN, but the lack of Amex acceptance, the appearance of the "make offer" option and the minimalist landing pages forces me to move those names elsewhere. So anything above $1,000 I will land on Uni, below that price will be DAN.
 
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.....the lack of Amex acceptance, the appearance of the "make offer" option.....

I too was always concerned about how relatively unimportant looking the DAN Make Offer appears (when there's a BIN price).

Did not realize until your post DAN does not accept AMEX which can be a negative. Personally, I always use AMEX for all my domain and website related transactions everywhere and don't like seeing it's non-acceptable, not just domain firms but other places too.

The very small cost savings to merchants by not taking AMEX is not worth losing any business over so I don't understand why it's not accepted.
 
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Currencies must be clearly stated by their codes like USD, EUR, GBP.
Not by signs.

For example, how many people in Argentina understand sign?

And regarding Uni...
As I know, there $5K limit for Card payments. Like on Sedo.
Dan can accept cards even in 5F range.
Just FYI.

And the same Sedo/Uni limit of $5K for PayPal.
 
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Dan has too many foney buyers for me
 
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I still without sales using DAN marketplace/lander, just 2 domains sold via their escrow.
Usually silence... sometimes - fake bidders or non-interesting bids.
 
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