DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[Future Sensors]

I'm experiencing a long delay with the following DAN portfolio actions:

- Adding one single new domain name (status "To do" in https://dan.com/users/domains/bulks)
- Removing another single, sold, domain name (status "To do" in https://dan.com/users/domains/bulks)

These tasks are both still pending.

Also, from the DAN.com main page, the search function produces zero (0) results for any simple search query without additional filtering. No domains are shown.

 

[Domain Wildcatter]

Also, from the DAN.com main page, the search function produces zero (0) results for any simple search query without additional filtering. No domains are shown.

Dan(.com) search is down for me, also.

 

[Steve Andersen]

Trying to add names. Not working no email response or names getting to portfolio.

 

[LaszloSchenk]

Thank you for the clarification, but just to be sure, does this mean "the first $2,000 is free" on any transaction or that only transactions at or below $2,000 qualify?

Also, could I attach both a Bank Account and Paypal Account, and then choose which payment method is appropriate based on the total dollar value?

Thanks.

I am asking because I've sold a ton at Sedo, GD, Afternic, etc. but never at DAN, but I recently started directing traffic for a portion of my domains to your nameservers, so I need to be ready.

Good morning @DomainRecap,

Yes, Paypal payouts can be processed for any transaction up to $2000. Any higher transaction values are best processed with alternative payout methods like a wire transfer or BTC but if Paypal is preferred we can still accommodate but the commission will be slightly increased.

It is possible to set both payout details for a wire transfer and Paypal in your payout settings already. Once you have a payout pending you can either set Paypal or a wire transfer as your preferred payout source from within your general settings.

Have a great day.

 

[LaszloSchenk]

Good morning all,

Thank you for informing us about the problem experienced. All domains you have imported are queued up when this happens and will get processed still. It only will not be as fast as normally experienced. Our apologies for the delay in processing. Our product team made sure to resolve this for you.

Do let me know in case there is still anything we can do for you.

 

[alcy]

Good morning @DomainRecap,

Yes, Paypal payouts can be processed for any transaction up to $2000. Any higher transaction values are best processed with alternative payout methods like a wire transfer or BTC but if Paypal is preferred we can still accommodate but the commission will be slightly increased.

It is possible to set both payout details for a wire transfer and Paypal in your payout settings already. Once you have a payout pending you can either set Paypal or a wire transfer as your preferred payout source from within your general settings.

Have a great day.

didnt u or yer people tell me or others here b4 that above 2k paypal payouts are simply impossible? does this mean u changed policy? also how much extra do u charge if pp payout over 2k? I assume it's fixed fee. ty p.s. that credit hold system .. I mean do u know if it will be this yr..next yr? ty

 

[xeroox]

Good morning @DomainRecap,

Yes, Paypal payouts can be processed for any transaction up to $2000. Any higher transaction values are best processed with alternative payout methods like a wire transfer or BTC but if Paypal is preferred we can still accommodate but the commission will be slightly increased.

It is possible to set both payout details for a wire transfer and Paypal in your payout settings already. Once you have a payout pending you can either set Paypal or a wire transfer as your preferred payout source from within your general settings.

Have a great day.

It will be nice if we can manually choose the payout option inside each transaction and not in the settings

 

[alcy]

It will be nice if we can manually choose the payout option inside each transaction and not in the settings

I dont get it..that's what we do..we go to settings and manually it no? and we can do so for each transaction.

 

[LaszloSchenk]

didnt u or yer people tell me or others here b4 that above 2k paypal payouts are simply impossible? does this mean u changed policy? also how much extra do u charge if pp payout over 2k? I assume it's fixed fee. ty p.s. that credit hold system .. I mean do u know if it will be this yr..next yr? ty

Dear Alcy,

We have not stated it was impossible but that Paypal payouts are capped at $2000. Higher payouts were possible at an increased commission of 4% which is why wire transfers or BTC payouts would be a recommended payout alternative. That being said, we are hoping to increase the Paypal payout limit in the future.

Lastly, we have no information on the account balance available. We will let you all know when anything changes on that front.

Have a great day.

 

[MasterOfMyDomains]

I noticed your for sale/ lease box on right side, floats to bottom of page now, covering part of footer than has contact info etc

 

[Charybdis]

@LaszloSchenk on the "add new lead" form why are you asking for so many details (name, email, phone)? This isn't that GDPR friendly.
Instead it should work like this:
- both seller and buyer create a dan.com account
- seller enters the buyer's dan.com account ID when creating the new lead
- buyer will receive an email notification to his/her registered dan.com account email that a new lead has been created
- buyers and sellers only change personal details which are absolutely necessary for the VAT invoice, so name/company name, address and VAT number (if any)

Buyers and sellers don't need to change email addresses and phone numbers if they both have a dan account!

 

[alcy]

@LaszloSchenk on the "add new lead" form why are you asking for so many details (name, email, phone)? This isn't that GDPR friendly.
Instead it should work like this:
- both seller and buyer create a dan.com account
- seller enters the buyer's dan.com account ID when creating the new lead
- buyer will receive an email notification to his/her registered dan.com account email that a new lead has been created
- buyers and sellers only change personal details which are absolutely necessary for the VAT invoice, so name/company name, address and VAT number (if any)

Buyers and sellers don't need to change email addresses and phone numbers if they both have a dan account!

add lead is usually from bodis or other form..where buyer already gives all his info there.

so it has nothing to do with dan

 

[Charybdis]

add lead is usually from bodis or other form..where buyer already gives all his info there.

so it has nothing to do with dan

I buy domains on Namepros and when I want to use dan.com for the transaction, I shouldn't be forced to give out my name, email and phone to the seller. Seller needs to enter my name, email and phone on the add new lead form on Dan.
Unnecessary information, should work just by entering my Dan ID.
What about GDPR ?

 

[NickB]

I buy domains on Namepros and when I want to use dan.com for the transaction, I shouldn't be forced to give out my name, email and phone to the seller. Seller needs to enter my name, email and phone on the add new lead form on Dan.
Unnecessary information, should work just by entering my Dan ID.
What about GDPR ?

Read their privacy policy before complaining.....it is quite clear

https://dan.com/legal/privacy-policy

 

[Charybdis]

Read their privacy policy before complaining.....it is quite clear

I understand that Dan needs my name, email and phone number. They are a registered company, they have a privacy policy, great.
However when I want to buy a domain on Dan from a seller here on Namepros, then I have to share my name, email and phone number first with the unknown seller, because the seller needs to input my details on that "add new lead" form. And this unknown seller is most likely a private individual without any privacy policy. My problem comes from this, why am I forced to share my private details with the seller?

 

[LaszloSchenk]

I noticed your for sale/ lease box on right side, floats to bottom of page now, covering part of footer than has contact info etc

Good morning @MasterOfMyDomains,

Thank you for informing us.

Could you send me a private message with some additional details on what device was used and a printscreen?

I look forward to hearing from you.

 

[LaszloSchenk]

I understand that Dan needs my name, email and phone number. They are a registered company, they have a privacy policy, great.
However when I want to buy a domain on Dan from a seller here on Namepros, then I have to share my name, email and phone number first with the unknown seller, because the seller needs to input my details on that "add new lead" form. And this unknown seller is most likely a private individual without any privacy policy. My problem comes from this, why am I forced to share my private details with the seller?

Dear @Charybdis,

Thank you for raising this question.

As a seller, you have the option to import leads or transactions to move a negotiation or sale to a safe environment. As a buyer, you do not have an account with Dan.com but only are required to leave your:
- Name
- Email
- Phone number

Without these details and particularly the email we could not notify the buyer of any proceedings. The email is required to inform a buyer of new offers, payment, or transfer instructions. In addition, the phone number is required for our account managers to follow up on your clients when for example payment or transfer is stalled by them. The minimum contact details are required for us to ensure a smooth and efficient process of imported transactions and negotiations.

Best regards,

 

[alcy]

I understand that Dan needs my name, email and phone number. They are a registered company, they have a privacy policy, great.
However when I want to buy a domain on Dan from a seller here on Namepros, then I have to share my name, email and phone number first with the unknown seller, because the seller needs to input my details on that "add new lead" form. And this unknown seller is most likely a private individual without any privacy policy. My problem comes from this, why am I forced to share my private details with the seller?

its just some starting details..they gotta checkout later on their own etc.

just put 1111111 for

Dear @Charybdis,

Thank you for raising this question.

As a seller, you have the option to import leads or transactions to move a negotiation or sale to a safe environment. As a buyer, you do not have an account with Dan.com but only are required to leave your:
- Name
- Email
- Phone number

Without these details and particularly the email we could not notify the buyer of any proceedings. The email is required to inform a buyer of new offers, payment, or transfer instructions. In addition, the phone number is required for our account managers to follow up on your clients when for example payment or transfer is stalled by them. The minimum contact details are required for us to ensure a smooth and efficient process of imported transactions and negotiations.

Best regards,

furthermore the previous poster may want to note that if buyer not willing to share anything other than his email which may happen... u still will not deny an add lead that for instance says not available in the name or phone fields.

in other words... the email is the one crucial thing for sale to move on.

 

[Charybdis]

Dear @Charybdis,

Thank you for raising this question.

As a seller, you have the option to import leads or transactions to move a negotiation or sale to a safe environment. As a buyer, you do not have an account with Dan.com but only are required to leave your:
- Name
- Email
- Phone number

Without these details and particularly the email we could not notify the buyer of any proceedings. The email is required to inform a buyer of new offers, payment, or transfer instructions. In addition, the phone number is required for our account managers to follow up on your clients when for example payment or transfer is stalled by them. The minimum contact details are required for us to ensure a smooth and efficient process of imported transactions and negotiations.

Best regards,

"As a buyer, you do not have an account with Dan.com" - but what if I do? You are asking some questions on the lead form and on the checkout form, all these pieces of information are already available in my account (including my billing details). It is a hassle to fill in everything again and again. The "add new lead" form should have an option to enter a DAN account ID, and then the account owner would receive an email notification about the new lead. If you don't want to force buyers to create a dan.com account, then the DAN account ID could be optional.

Now I figured out that I should use a throwaway email, a fake phone number and a fake name, I send these details to the seller for the new lead form, and then when I receive the transaction link from Dan, I can edit all my information anyway, and then I can enter my real information on the form.

Question: if I send fake details to the seller, and then later I add my real information on the Dan checkout form, then what will you share exactly with the seller? Then will the seller still see my real contact details?

But I think the solution should be to force both buyers and sellers to create a dan.com account first, I will tell you why:

your domain transfer process is not 100% secure now because you send out the link to the domain name transfer conversation between Dan and the buyer in unencrypted email.

The transfer conversation page uses secure SSL, however the email containing the unique link to the transfer conversation is an unencrypted email, and the domain name transfer conversation link is not protected by password. If an attacker cracks the network traffic, then the attacker can get the unencrypted email, open the link in it, and then the attacker can enter his/her details required for the transfer or push, or the attacker can use the auth code, and at this point you might transfer the domain ownership to the attacker.

The only good solution would be to force the buyer to create a dan.com account first. The buyer should then enable two-factor authentication for maximum security. Then the seller will use the account ID of the buyer to create a new lead. The buyer would receive an email notification about the new lead, but this would be only an email notification. Then the buyer should login to the dan.com account, and the domain name transfer conversation should be available only in the account, after logging in.

That way even if an attacker can get the notification email, then it is not enough, because the attacker would also need to hack into the buyer's dan account, guessing the username, password, and then cracking the two-factor authentication, which is nearly impossible.

There are programs which can decrypt the network traffic if that network traffic is unencrypted. Imagine the following situation: the buyer and the attacker are sitting at the same cafe, using the Wifi network of that cafe. Buyer receives the domain transfer conversation email from Dan. Attacker is running the software which decrypts the network traffic of the cafe's public Wifi in real time. Then the attacker can get the full email from dan, and now the attacker has the link to the domain transfer conversation and then the attacker can enter his/her own details required for the domain transfer.

 

[alcy]

"As a buyer, you do not have an account with Dan.com" - but what if I do? You are asking some questions on the lead form and on the checkout form, all these pieces of information are already available in my account (including my billing details). It is a hassle to fill in everything again and again. The "add new lead" form should have an option to enter a DAN account ID, and then the account owner would receive an email notification about the new lead. If you don't want to force buyers to create a dan.com account, then the DAN account ID could be optional.

Now I figured out that I should use a throwaway email, a fake phone number and a fake name, I send these details to the seller for the new lead form, and then when I receive the transaction link from Dan, I can edit all my information anyway, and then I can enter my real information on the form.

Question: if I send fake details to the seller, and then later I add my real information on the Dan checkout form, then what will you share exactly with the seller? Then will the seller still see my real contact details?

But I think the solution should be to force both buyers and sellers to create a dan.com account first, I will tell you why:

your domain transfer process is not 100% secure now because you send out the link to the domain name transfer conversation between Dan and the buyer in unencrypted email.

The transfer conversation page uses secure SSL, however the email containing the unique link to the transfer conversation is an unencrypted email, and the domain name transfer conversation link is not protected by password. If an attacker cracks the network traffic, then the attacker can get the unencrypted email, open the link in it, and then the attacker can enter his/her details required for the transfer or push, or the attacker can use the auth code, and at this point you might transfer the domain ownership to the attacker.

The only good solution would be to force the buyer to create a dan.com account first. The buyer should then enable two-factor authentication for maximum security. Then the seller will use the account ID of the buyer to create a new lead. The buyer would receive an email notification about the new lead, but this would be only an email notification. Then the buyer should login to the dan.com account, and the domain name transfer conversation should be available only in the account, after logging in.

That way even if an attacker can get the notification email, then it is not enough, because the attacker would also need to hack into the buyer's dan account, guessing the username, password, and then cracking the two-factor authentication, which is nearly impossible.

There are programs which can decrypt the network traffic if that network traffic is unencrypted. Imagine the following situation: the buyer and the attacker are sitting at the same cafe, using the Wifi network of that cafe. Buyer receives the domain transfer conversation email from Dan. Attacker is running the software which decrypts the network traffic of the cafe's public Wifi in real time. Then the attacker can get the full email from dan, and now the attacker has the link to the domain transfer conversation and then the attacker can enter his/her own details required for the domain transfer.

since u are the only one ever talking about this then obviously it's not really an issue.. as I said just make sure the email is good and everything will move on from there...