Best Rookmedia/Domainsponsor AM

[hippoking]

Hello everyone,

Can anybody recommend a good AM in rookmedia/DS?

My AM Michael Song never replied to my emails and I got lots of domains in conflicts.

Best,
hippoking

 

[Name Trader]

You have the same Account Manager for both? My Account Manager for DS is Henry Hsu. I have about a dozen outstanding issues with him, going on for about 3 weeks now, without reply. These kind of issues put a bad taste in your mouth because issues never get resolved in a timely manner, if ever. It gets so bad that it affects your ability to manage your portfolio with them. Couple this with the fact that DS pays so little per click these days (1 or 2 cents mostly) that I have turned them off as a parking provider. I'm new with RookMedia this month, and they are paying properly for the clicks. So. Goodbye DS and Hello RM

One tip. I have had some success posting on RookMedia's contact page, stating that I cannot get any response my AM at DS, and then asking my question. To my surprise my DS AM has returned my post there whilst continuing to ignore all my emails to him.

Both RM and DS badly need a ticketing system, IMHO. Bodis's ticketing system works like a charm. I usually get a reply within a couple of hours or less.

 

[hippoking]

Yes, I have the same account AM for my DS and Rook account. ( I guess they optimized it in their backend)

My old DS AM Michael Song didn't reply all my emails so this afternoon I emailed my old Rook AM Simon who is really a very coooool guys. I always receive email reply from him in 10 minutes at his working time, and same in this afternoon.

Simon solved domains conflicts very fast, answered all my questions and listed him as my DS/Rook AM in the system by my request.

I would suggest you approach him for your DS/Rook AM for a better service!

 

[Name Trader]

Thanks for the tip.

 

[pablohc86]

Yeah I confirm this info.
song is on vacation this month, he will be available soon.
simoon can help you fastly this period.
I'm solving all fastly with him