Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[silentg]

We’re delighted to announce a new collaboration between Atom.com and Alibaba Cloud. This partnership brings together Atom’s carefully curated premium domain inventory and Alibaba Cloud’s leadership in cloud infrastructure, technology innovation, and domain services.

https://www.atom.com/blog/announcing-a-new-partnership-between-atom-and-alibaba-cloud/

 

[Velocity.Now]

https://www.atom.com/blog/announcing-a-new-partnership-between-atom-and-alibaba-cloud/

Could this of been the reason for the parting of ways between Sedo and Atom.

 

[silentg]

Could this of been the reason for the parting of ways between Sedo and Atom.

From what i read, it was Sedo that cut ties because Atom's push to get more distribution.

 

[Future Sensors]

@Atom.com

A major cause of the sluggish bulk‑edit experience is that the "Completeness" column is checked for every domain in the output. Only after each row is updated can any bulk action proceed, which creates a very long delay. This is especially noticeable when a large number of domains is shown in the output.

Please implement a fix so that bulk editing becomes responsive (snappy) again, matching the speed of the old interface. A possible solution: allow the user to perform a bulk action immediately and show a pending state for Completeness values that doesn't block. Thanks.

 

[NameGroove]

@Atom.com I have excluded >500 domains from the cloud broker program. If I want to delete them all (i.e., opt them back into the program), there doesn't appear to be a way to do that in bulk. I must toggle a yes/no and it refreshes the page ea time. Is there a way to bulk remove (i.e., add them back)?

 

[draco]

I have excluded >500 domains from the cloud broker program. If I want to delete them all (i.e., opt them back into the program), there doesn't appear to be a way to do that in bulk. I must toggle a yes/no and it refreshes the page ea time. Is there a way to bulk remove (i.e., add them back)?

If you're willing to say, why did you exclude so many domains? I've been talking to Atom about something related to that, so I'm curious to see someone else's reasoning.

 

[NameGroove]

If you're willing to say, why did you exclude so many domains? I've been talking to Atom about something related to that, so I'm curious to see someone else's reasoning.

I'm concerned about UDRP for dictionary names and/or names in use in multiple TLDs. It is unclear to me how they are being marketed - and if they are being outbounded via email (or any outbound method) it puts them in jeopardy.

That said, if the names are simply being marketed statically, in reg path, or online (without being specifically marketed to people by "brokers" then there is less jeopardy).

Since I am unclear, I played it safe and blocked all names where multiple TLDs were live.

It'd be helpful to understand how exactly names in the Cloud broker program are actually being marketed (outbound is absolutely a non-starter for any name one doesn't want to lose via UDRP. Since you can't control brokers - if they are allowed to do it, names should be opt-ed out).

it'd be really nice if @Atom.com could split the cloud broker program (specifically carving out the ability of certain names to be outbounded).

Also @Atom.com, I'm unclear if these new partnerships (like this one below) are solely reg path. It seems so. Are all Atom Premiums opted in to these programs? Even the ones "blocked" from the Cloud Broker program?

https://twitter.com/x/status/2011436769280192601

 

[draco]

I'm concerned about UDRP for dictionary names and/or names in use in multiple TLDs. It is unclear to me how they are being marketed - and if they are being outbounded via email (or any outbound method) it puts them in jeopardy.

That said, if the names are simply being marketed statically, in reg path, or online (without being specifically marketed to people by "brokers" then there is less jeopardy).

Since I am unclear, I played it safe and blocked all names where multiple TLDs were live.

It'd be helpful to understand how exactly names in the Cloud broker program are actually being marketed (outbound is absolutely a non-starter for any name one doesn't want to lose via UDRP. Since you can't control brokers - if they are allowed to do it, names should be opt-ed out).

it'd be really nice if @Atom.com could split the cloud broker program (specifically carving out the ability of certain names to be outbounded).

Also @Atom.com, I'm unclear if these new partnerships (like this one below) are solely reg path. It seems so. Are all Atom Premiums opted in to these programs? Even the ones "blocked" from the Cloud Broker program?

https://twitter.com/x/status/2011436769280192601

Those were my concerns exactly. I see some mitigation, in that they're at least approving the cloud brokers. So, hopefully they know a little better. I've still excluded some names.

My greater concern is their Affiliate program. They're letting anyone promote any domains. No training. No experience. No restrictions, unless I missed something. And no way to exclude domains.

 

[Future Sensors]

@Atom.com It's confusing that upgrading from Plus to Premium resets the Date Added while leaving other statistics intact. If a domain has been listed as Standard or Plus for some time, the original date should be preserved after the upgrade. I'm not sure whether this can be easily corrected retroactively, but I wanted to share how this behavior affects user experience.

@Atom.com Related to this, when adding a Standard/Plus domain to my portfolio that was previously listed by another seller, the system displays the previous seller's "Date Added" instead of the date I added the domain. All of their descriptions, statistics, and imagery are carried over as well. At minimum, the "Date Added" field should reset when a new owner adds the domain from scratch. This concerns a newly registered domain.

 

[Chris Co]

@Atom.com Related to this, when adding a Standard/Plus domain to my portfolio that was previously listed by another seller, the system displays the previous seller's "Date Added" instead of the date I added the domain. All of their descriptions, statistics, and imagery are carried over as well. At minimum, the "Date Added" field should reset when a new owner adds the domain from scratch. This concerns a newly registered domain.

Even the previous owner's domain appeals are carried over. I read with some amusement a previous owner's disappointment with a logo looking "like a toddler drew it" but I would hate to think that someone else could potentially be reading my history with some of my dropped domains.

 

[Future Sensors]

Even the previous owner's domain appeals are carried over. I read with some amusement a previous owner's disappointment with a logo looking "like a toddler drew it" but I would hate to think that someone else could potentially be reading my history with some of my dropped domains.

This philosophy has to be abandoned, indeed. Also for the new registrar...

 

[Optimal Names]

This philosophy has to be abandoned, indeed. Also for the new registrar...

Sloppy database handling.

 

[URL Stream]

Yes, the other side of the spectrum BUT... unpopular opinion here: I like the simpler user interface. I started using Afternic way back in 2004 and would very much like to go back to that. But, hey, thats me and likely only me.

Simple ≠ Outdated

 

[NameGroove]

Those were my concerns exactly. I see some mitigation, in that they're at least approving the cloud brokers. So, hopefully they know a little better. I've still excluded some names.

My greater concern is their Affiliate program. They're letting anyone promote any domains. No training. No experience. No restrictions, unless I missed something. And no way to exclude domains.

Regardless of training, any outbound puts a name in UDRP jeopardy. Case after case shows this to be true. It really should be a separate opt out @Atom.com . Any names selected should not be allowed to be outbounded at all, period.

 

[SpareDomains]

Exactly. Too many changes. Too many inconsistencies. Too many bugs.

But if I decide that my head is spinning too much and I want off this ride my account will be dinged if I remove all of my premium domains today?

That is entirely unfair.

I only submitted a little over the minimum to get access to the wholesale aftermarket. My account shows quite a few more would get approved for premium but I like them on standard at 7.5% so just did a little over the minimum to get access to that wholesale. Debating emailing them 30 day notice to go back to standard on my premiums and if they pull wholesale access not sure I care as really like 0% 7.5% and maybe 10% commission rates not into 15,20,25,30 as kinda greedy.

 

[rereraa]

@Atom.com Related to this, when adding a Standard/Plus domain to my portfolio that was previously listed by another seller, the system displays the previous seller's "Date Added" instead of the date I added the domain. All of their descriptions, statistics, and imagery are carried over as well. At minimum, the "Date Added" field should reset when a new owner adds the domain from scratch. This concerns a newly registered domain.

Agree. Also something I had already pointed out here earlier - some of my domains that weren't previously in Atom have an incorrect 'Added date' (e.g. set to a month earlier). I often sort data by the Added date to check newly added domains and because of this I have to search for some of them who knows where.

 

[Leo2k]

In case any potential buyer contacts chat through the lander reg a premium domain for any inquiry/negotiation, would we get any info about it?
(If not, there is a risk listing a domain, that is about to be sold or may sell in the near future, in the ws market and sell successfully there before the end user sale .)

 

[King]

New email?

 

[King]

The emails that are not working are these Atom pay emails. Could have closed my first 6 figure domain sale yesterday, but I don't believe the buyer ever got the transaction email after I inputted their email. I tried sending it to my other email as a test this morning since I have not heard back from the buyer after letting them know Atom.com would send their transaction link, and I am yet to get an email, nothing in spam folder.

Their support chat was not helpful simply saying "They probably offline at this time." but not looking into if the email was sent or not.

Also, the fees are wrong. It should be 3.75% not 4.5%

 

[freety85]

The emails that are not working are these Atom pay emails. Could have closed my first 6 figure domain sale yesterday, but I don't believe the buyer ever got the transaction email after I inputted their email. I tried sending it to my other email as a test this morning since I have not heard back from the buyer after letting them know Atom.com would send their transaction link, and I am yet to get an email, nothing in spam folder.

Their support chat was not helpful simply saying "They probably offline at this time." but not looking into if the email was sent or not.

Show attachment 292481

Also, the fees are wrong. It should be 3.75% not 4.5%

Show attachment 292482

Is the domain listed on the marketplace, at least as standard? It happened to me as well, I tried to sell a name, but it was not for sale at Atom. Once listed, the buyer can confirm the Escrow and should receive mails as well. Unless there is a technical issue currently