Any chance of a refund from Domain Registry of Canada (or America)?

[canswift]

I have a non-domainer friend who owns only one domain for her business. It is registered through an Enom reseller. She received in the mail an official looking invoice from an outfit called the Domain Registry of Canada (DROC). Without checking with me (I receive these invoices almost weekly and just chuck them out) she sent them a check for $70 (2 years renewal apparently).

Once she started to receive the domain transfer emails, she panicked and asked me what to do.Firstly, we renewed her domain at her original registrar for a fraction of the cost. By this time DROC had cashed the check.

I am aware that there is also a Domain Registry of America (DROA) and assume the same "scam" renewal notices happen to USA based domaining innocents.

My question is, has anyone tried to get a refund from either DROC or DROA and been successful?

 

[mis_chiff]

Sad but true - they are a real company.

I remember when I first got one of the letters, I had
no idea what I was supposed to do with it - $40 bucks a renewal?? crooks :p
I thought it was some kind of legal thing that I had to do

There policy states : New Domain Registrations, completed transfers or Renewals
are non-refundable!

Which means they know as soon as you figure it out you'll want your money back!

 

[tricolorro]

I have a non-domainer friend who owns only one domain for her business. It is registered through an Enom reseller. She received in the mail an official looking invoice from an outfit called the Domain Registry of Canada (DROC). Without checking with me (I receive these invoices almost weekly and just chuck them out) she sent them a check for $70 (2 years renewal apparently).

Once she started to receive the domain transfer emails, she panicked and asked me what to do.Firstly, we renewed her domain at her original registrar for a fraction of the cost. By this time DROC had cashed the check.

I am aware that there is also a Domain Registry of America (DROA) and assume the same "scam" renewal notices happen to USA based domaining innocents.

My question is, has anyone tried to get a refund from either DROC or DROA and been successful?

:hi:

In Canada do you have the equivalent of the Attorney General's office?

I would make a complaint there.

I also have received many of those notices here in the US.

If you fall for the scam as your friend did , how can DROC or DROA possibly renew any domains
without being able to log into your Registrar account?

UPDATE: After doing some research I see that DROC or DROA are not just renewing your domain but
actually initiating a change of Registrar.

------------

II am aware that there is also a Domain Registry of America (DROA) and assume the same "scam" renewal notices happen to USA based domaining innocents.

My question is, has anyone tried to get a refund from either DROC or DROA and been successful?

Maybe this will help you:

" Court Bars Canadian Company from Misleading Consumers in Marketing of Internet Domain Name Services"

Court Bars Canadian Company from Misleading Consumers in Marketing of Internet Domain Name Services

Although it was action taken by the FTC against DROA perhaps you can refer the info to the authorities
in whatever Consumer Affair agencies you have in Canada.

 

[RazorNF]

That sucks. They have been doing this for ages - a google search on them brings up plenty of complaints.

I find it amazing that they are still at it after so many years. Try asking them for a refund, but also let them know you will escalate this matter further if they don't respond.

The guy in this complaint was able to get a refund after several months.

 

[Spade]

Yah, its a crock. I get several letters from them every month. There welcome to keep sending them to. Im happy to ding them for .20 cents a pop.

 

[canswift]

Thanks for the posts. I'm starting off by helping my friend to send an email asking for a refund. This will based on the fact that they did not renew her domain, since she didn't want to proceed with a transfer once she realized what was going on. I'll post again if and when a refund is forthcoming (and yes, we are prepared to escalate the complaint if necessary).

 

[mis_chiff]

Thanks for the posts. I'm starting off by helping my friend to send an email asking for a refund. This will based on the fact that they did not renew her domain, since she didn't want to proceed with a transfer once she realized what was going on. I'll post again if and when a refund is forthcoming (and yes, we are prepared to escalate the complaint if necessary).

I hope it works out for your friend and she gets her money back - Good luck!