1&1 internet stole my domain?

[ru1041]

I bought the domain pfizer.us at 1&1 the other night. About 2:00 the following day I get an email saying that they needed to verify my account for security reasons( I have had an account there for several months). So I fax them my ID. Later I look at my account and it says the domain pfizer.us is not available. Then I get a letter from them saying that the domain was not available and they would give me a free domain. I checked and the domain had been registered that morning by someone else. I dont know what the domain might be worth, but I think at the least they are liable for not purchasing my domain when I paid for it, or possibly something far worse like putting my order on hold so that someone else could buy the domain. Any comments would be appreciated.

 

[Ralph2472]

1 & 1

I too have had problems with 1 & 1. I tried to renew some of my names and found I couldn't access my account. I rang their help line. They could not even locate my account; and when I asked about the specific domain names, I was told that they were registered to other people and not me. As they were not High value, and were due for renewal; I did not take the matter further. I have not used them since; and will never use them again after the comments I have just read here.
Thanks to all at NP
Regards
Ralph.

 

[AJFredagain]

I registered the domain KnowandGlow.com on Sept 19th and got the "Congratulations" screen saying I had successfully registered the domain. A couple days later when I went to set up the hosting and database, it was gone. I did a quick search on WhoIs and saw that is was registered within a couple days by someone else. I contacted the guy who registered it, but he wasn't interested in selling it. I had spent quite a bit of time designing the logo and am feeling crushed. Is it that 1&1 doesn't register domains realtime, or do people who work there happen to see domains they like and just grab them? I hate to sound all conspiracy-theorist, but it was pretty freaking strange how it transpired.