Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Akbar]

It’s a bit complicated game and not so obvious for most people. I will try to explain in details if you give me some time. Meanwhile you can read my previous posts - especially the last few pages of this thread.

So here is how it works:

1) Same people who manage this account w_w_909b80 create multiple fake accounts. The last one that was obvious enough was j_x_942e4f.

2) w_w account is used to actually win auctions, while the fake accounts (like j_x) are used to set up high proxy bids only.

3) The fake account places extremely high proxy bids, and then the w_w account starts pretending that they are bidding against the proxies. But they never go over the proxy, so that they don’t have to pay the high price. The purpose is to raise the price only.

4) When the auction ends it is the fake account that is winning and Sav can’t collect the payment. So the auction is automatically repeated.

5) The combination of extremely high price plus the fact that the same names are being repeatedly in auctions is making such auctions look suspicious for normal bidders. Legit bidders eventually stop bidding on such auctions which reduces competition for w_w.

6) When the auction repeats a few times, almost no other bidders remain willing to place bids. So the price goes lower and only then w_w will actually buy the name.

7) The last changes Sav made happened to be even more beneficial for w_w and the people behind the account. The reason is that now Sav pre-authorize the bids of lots of other bidders which leaves them with no money to participate in auctions. Which additionally decreases competition and makes end prices even lower.

8) w_w_909b80 and the people behind the account have unlimited budget ulike most other bidders on Sav. So they can afford playing such expensive and time-consuming games.

9) The fact that Sav keeps repeating failed auctions is turning domain names in hostages of the platform. You can’t take your name out of auction, you can’t stop the auction, you can’t choose to not repeat the auction. You can only stay and observe how your auctions keep repeating and every next time, there are fewer and fewer bidders, fewer and fewer bids, and the price is going lower and lower. Until your name is finally sold for pennies.

1) Can you prove this? - We all want to know how "w_w_909b80" he is connected and doing all this sh$t and how you are very confident on this?

2) Do you mean all the auctions on Sav which are sold are bought by this user "w_w_909b80"? So he is the only winner on all auctions?

3) Make no sense, until you prove with facts

4) The user "J_X" I only saw him the last let's say 10 days or 15 days. How long your auctions have been repeated? You once said since a month your auctions are being repeated.. is this "J_X" the same user since a month on your auctions?

5) Completely wrong, I've seen auctions recently sold and "W_W" is not the sole buyer... I do participate in auctions and "W_W" was also competing for one name I was interested in and I won when the auction ended.

6) Make no sense, until you prove with facts

7) Only the users who have lesser than $1000 history last 4 months will actually be charged for pre-auth, which also make sense, or else anyone can create an account and just bid over $10,000 like user "J_X"... the pre-auth is implemented to stop this and to only those how to have less than $1000 sav history last 4 months.

8) Make no sense, until you prove with facts

9) I agree only on this that Sav should let the seller have an option where if one auction is failed, the seller should have an option whether to restart his auction or just end it.


I have my own theory and I'll put it down :

1) Before the pre-auth changes, everyone was free to bid as they wish on any domains without any limits. So creating fake accounts was much easier because you just need one transaction to be eligible to participate in auctions and most of the fake accounts they use to buy any cheap domain so they can be eligible to participate in auctions.

2) After creating fake accounts, they would go and hike up the prices of the domains.. why they are doing this? What's for them?

3) In my theory mostly fake accounts were created by the sellers to hike up their auctions, because they usually register domains that are registry premium for $500 & $1000.. and to make profits, they fake bid on their own auctions so one can be lured in and choke later when he finds out the renewal cost for the domain he won is actually $200 or $500 or $1029 or $2500....

4) Now after the changes (pre-auth by Sav) this is not happening...

Good example from today was how they managed to “steal” debt.xyz for $520 USD. A name that the seller registered for $1,250 USD only 10 days ago.

So, dear seller, if you want to thank somebody for your loss of $761 USD (after commissions and withdrawal fees), you should thank Sav. They’re the ones who chose to indirectly back the bidder w_w_909b80 and made it possible for the people behind that account to keep robbing sellers on Sav marketplace. Again congratulations for your loss of $761 USD today!

Registry premium domains come with a very high /year renewal, I don't think many users would go for it unless they didn't know the renewal was this high. A seller who just buy the name at $1250 10 days ago very confident that he will sell at $XXXX or $XXXXX is very suspicious to me.

This also proves my theory of what was happening before Sav implemented changes. They use to buy registry premium domains and hike the prices at auctions to make profits.

 

[Akbar]

Why is there no phone support or even chat?

They are going to add the live chat support soon.

 

[marijuanadomain]

They are going to add the live chat support soon.

cool---

I like Sav alot....!!! Dan should have an auction platform.
Sav should have the make offer feature

Sav and Dan should form a partnership and "Kill" the overrated high fees of GD/Afternic and Sedo

 

[silentg]

They cancelled another auction I was part of and gave a refund because this bidder was part of it: w_w_909b80

 

[Anton Naydenov]

@Akbarrr I can’t provide proofs because I don’t work at Sav and I don’t have access to their databases. Neither can I check IP addresses or at least the countries bidders log in from... I told Nick about this. If he was interested to go deeper, he could have. He didn’t show much interest. He asked for proofs too. It’s not my job to be detective. And especially to be detective for Sav. I am a customer, just like you. But at the same time I kept observing the strange and illogical behaviour of that bidder. One week he bids $8000 on a name that had obviously high proxy. Next week he won’t even put $800 on the same name. Webdesign.xyz auction just ended. w_w bids were $1777 > $2888 > $3777 > $4300. I am curious to see his bids on the same name next week. Here is the link: https://www.sav.com/auctions/details/590946/webdesign.xyz It is a pattern I observed hundreds of times lately. His behaviour is to say at least suspicious. And if I was at Sav, I would have checked the reasons - even if it was just out of curiousity.

In regards to pre-authorizations. The only thing that I know is that lots of people can’t pay the auctions they won - because Sav are holding their money without any reason. And because of that a few of my names are now back in auctions, and decent buyers’ accounts are being restricted for not paying. Not because they didn’t want to pay, but because Sav made it impossible for them to pay.

 

[Akbar]

cool---

I like Sav alot....!!! Dan should have an auction platform.
Sav should have the make offer feature

Sav and Dan should form a partnership and "Kill" the overrated high fees of GD/Afternic and Sedo

I would like to see Dan's auctions happening one day.. I too like Dan.

I read once Dan & Sav had some collaboration together but they have shifted apart due to some issues.

 

[Anton Naydenov]

cool---

I like Sav alot....!!! Dan should have an auction platform.
Sav should have the make offer feature

Sav and Dan should form a partnership and "Kill" the overrated high fees of GD/Afternic and Sedo

Cool, the only detail is that from Dan don’t even want to work with Sav. Do you know that you actually can’t sell a domain name registered at Sav on Dan marketplace if the name is within 60-days ICANN transfer lock period? Dan will simply cancel your sale. Message Dan support and ask them about their reasons.

 

[Akbar]

@Akbarrr I can’t provide proofs because I don’t work at Sav and I don’t have access to their databases. Neither can I check IP addresses or at least the countries bidders log in from... I told Nick about this. If he was interested to go deeper, he could have. He didn’t show much interest. He asked for proofs too. It’s not my job to be detective. And especially to be detective for Sav. I am a customer, just like you. But at the same time I kept observing the strange and illogical behaviour of that bidder. One week he bids $8000 on a name that had obviously high proxy. Next week he won’t even put $800 on the same name. Webdesign.xyz auction just ended. w_w bids were $1777 > $2888 > $3777 > $4300. I am curious to see his bids on the same name next week. Here is the link: https://www.sav.com/auctions/details/590946/webdesign.xyz It is a pattern I observed hundreds of times lately. His behaviour is to say at least suspicious. And if I was at Sav, I would have checked the reasons - even if it was just out of curiousity.

In regards to pre-authorizations. The only thing that I know is that lots of people can’t pay the auctions they won - because Sav are holding their money without any reason. And because of that a few of my names are now back in auctions, and decent buyers’ accounts are being restricted for not paying. Not because they didn’t want to pay, but because Sav made it impossible for them to pay.

I too noticed but this doesn't mean they are wrong... the user "J_X" ruined most of the auctions recently and maybe out of curiosity he is just checking how far his proxy bids are? Maybe I am wrong, but yes if there is someone who can shed some light is Nick.

I too want improvements on the pre-auth thing I am waiting for @Nick R updates on this.

I was charged twice for a won auction, the first charge was when the auction ended (yesterday) and the second came through today when the domain was transferred to my account.... I have raised the ticket on the same.

(I think this happened because they do not have an automated transfer for customer auctions even if the domain is registered at Sav, and the guy who manually pushes the domain might have triggered the second charge unknowingly maybe?)

 

[Akbar]

They cancelled another auction I was part of and gave a refund because this bidder was part of it: w_w_909b80

Didn't get you... Do you mean you both were participating in same auction or you are saying about your own auction...

 

[silentg]

1. I sold a domain and SAV and sav sent the payment to me yesterday and today they relisted the same domain for auction again. w_w_909b80 was the winner of the auction.

2. I bought a domain on Dec. 23 and paid for it on the same day. And today they sent a refund. w_w_909b80 was part of the auction.

 

[Anton Naydenov]

@Akbarrr They do have automated internal transfers process for auctions and in general sales. Once the auction ends the change of accounts should be triggered automatically. It used to be the case. It’s not meant to be done manually. Of course the system was missing names, or sending names occasionally to the wrong accounts. But... Let’s say it’s not the brightest idea to touch the code of your website and make some serious changes to how it works two days before you’re planning on taking a loooong holiday. So it’s not my fault that they decided to fuck up their own platform. But I will keep complaining because I am affected in so many different ways.

What you are saying about w_w and how he is checking how high proxies are out of curiousity is to say at least naive and funny. I mean I am 36 and I don’t believe in Santa Claus anymore. Even at this time of the year.

 

[Akbar]

1. I sold a domain and SAV and sav sent the payment to me yesterday and today they relisted the same domain for auction again. w_w_909b80 was the winner of the auction.

2. I bought a domain on Dec. 23 and paid for it on the same day. And today they sent a refund. w_w_909b80 was part of the auction.

1. The domain still in your account even after you were paid? I think they will move this to the winner if he had raised any tickets on the same issue.

2. This is another domain right? not the one you auctioned? did you get the email that you were the winner of the auction? I think the amount it was charged to you was a "pre-auth" but the winner was someone else...?

 

[silentg]

1. Domain is still in my account. I am just waiting for support to respond.

2. It wasn't a pre-auth. I won the domain auction and paid for it.

 

[Akbar]

1. Domain is still in my account. I am just waiting for support to respond.

2. It wasn't a pre-auth. I won the domain auction and paid for it.

2. This is very strange - raise a ticket about it and I hope it gets back to you if you are the original winner and not someone else.

 

[Anton Naydenov]

@Akbarrr OMG, you are not listening to what people are telling you. Please stop with your posts really. You are talking about things you don’t understand at all! It’s the same domain name that @silentg is talking about. He says that he sold a name, he got paid, Sav didn’t transfer the name to the buyer and they restarted the auction. Also good luck with your ticket to support- will take them a while to reply. When I can imagine the number of tickets created over the past few days only. They are probably thousands. Sav will need weeks to only read them.

 

[Akbar]

What you are saying about w_w and how he is checking how high proxies are out of curiousity is to say at least naive and funny. I mean I am 36 and I don’t believe in Santa Claus anymore. Even at this time of the year.

Everyone has their own perspective of seeing things...

 

[Akbar]

@Akbarrr OMG, you are not listening to what people are telling you. Please stop with your posts really. You are talking about things you don’t understand at all! It’s the same domain name that @silentg is talking about. He says that he sold a name, he got paid, Sav didn’t transfer the name to the buyer and they restarted the auction. Also good luck with your ticket to support- will take them a while to reply. When I can imagine the number of tickets created over the past few days only. They are probably thousands. Sav will need weeks to only read them.

This is confusing, it's hard to understand if we are talking about one domain or two different domains.

 

[Anton Naydenov]

@Akbarrr Anyway, I am not going to focus on a specific domain name. Hundreds or even thousands of names are paid and not transferred to the buyers accounts. From Sav will have to do it manually now, name by name. Just how they will have to take calculators and start calculating who owns how much to whom. Auction by auction. Sale by sale. Transaction by transaction. Because they screwed the whole system with their quick and reckless changes. Because the changes they implemented are creating more problems than they are actually solving. And this will become very obvious, very soon. The website is in total chaos.

 

[Akbar]

@Akbarrr Anyway, I am not going to focus on a specific domain name. Hundreds or even thousands of names are paid and not transferred to the buyers accounts. From Sav will have to do it manually now, name by name. Just how they will have to take calculators and start calculating who owns how much to whom. Auction by auction. Sale by sale. Transaction by transaction. Because they screwed the whole system with their quick and reckless changes. Because the changes they implemented are creating more problems than they are actually solving. And this will become very obvious, very soon. The website is in total chaos.

They can sort this out with a good action plan... the issues Sav has can be fixed with the proper dev's action plan... Yes, they need to sit with devs and sort their code out.

 

[Anton Naydenov]

@Akbarrr Been waiting for this to happen for the past 18+ months. Sorry if I don’t sound very optimistic...

 

[Nick R]

Hello All. Here are our notes on the topics being discussed in this thread since we last posted last week.

Pre-Auth - All pre-auths are voided upon auction completion. We send them to your bank immediately, but it may take them a few days to process them, especially when they may be closed for a holiday like Christmas or New Years. If you are the high bidder and there is a pre-auth for your bid, that will be used to pay for the auction. You will not be charged again.

Proxy Bidding - When a bidder who is not currently restricted places a bid, it is possible they placed a proxy bid. A proxy bid is a max amount they are willing to pay at the time. When we restrict a bidder, we only restrict future bids and do not retroactively remove their past proxy bids from auctions. If they are the high bidder and are unable pay, the auction will be automatically restarted. Our policies apply to ALL bidders the same. There are not different sets of rules for different users.

Auctions Restarting - If you are the owner if a Customer Auction that has been restarted and want it cancelled, just submit a support ticket right after its restarted and can we usually cancel it.

Delay in Auction Domains Arriving - We did see a delay in processing completed auctions over the last few days. This resulted in the auctions being awarded to the high bidder and the high bidder paying but the domain was not moved to their account and a receipt was not issued. All the effected auctions have been re-processed, and everyone should have the domain in their account and receipts issued by the end of the day.

Auction Policy Changes or Bidder Details - We have covered all that we can in this post and last week. We do ask users to please refrain from posting theory without explicit proof in this thread. I personally love a good conspiracy theory (is Tupac actually dead or he did he secretly retire on an island in Caribbean? We may never know... This is not the official policy of Sav) but we do request they be kept off this Official thread. For any remaining concerns not covered earlier in this thread please feel free to DM me.

Allowing Available Funds to be Spent on Sav - We agree as well and have it coming up very soon on our to-do list!

Live Chat - We are actively training new agent to allow us to offer 7 day support, then live chat. Soon!

 

[Akbar]

Pre-Auth - All pre-auths are voided upon auction completion. We send them to your bank immediately, but it may take them a few days to process them, especially when they may be closed for a holiday like Christmas or New Years. If you are the high bidder and there is a pre-auth for your bid, that will be used to pay for the auction. You will not be charged again.

You said you will make some changes to pre-auth about once a user is outbid and his pre-auth will be voided....

 

[Anton Naydenov]

Very funny in regards to 2PAC @Nick R ... Instead of making jokes, check what’s happening really.

I have specific questions though:

1) What happened with the sale of the domain name MagicKey.io? I usually check my problematic auctions through the history of my browser. The winner was an account “dave”. Did the high bidder try to pay the name? Is it true that they did try to pay, but couldn’t pay because at the same time Sav had blocked amounts from their payment method on file for other bids (bids in auctions they actually lost and for interim bids in auctions they won)? Is the account “dave” restricted from participating in future auctions?

2) Same question applies to these three names: Vyq.io Wyq.io Qyv.io Did the high bidders try to pay? Are their accounts restricted for not paying?

 

[Nick R]

You said you will make some changes to pre-auth about once a user is outbid and his pre-auth will be voided....

That is right. We hope to be able to launch that next week.

@Anton Naydenov - Per our previous posts, we will not be commenting any further on specific auctions or users unless that user submits a support ticket directly. If you have any hard evidence you want to share, please DM me directly with the details.

 

[Anton Naydenov]

@Nick R You are conveniently avoiding to answer my question. Why are the mentioned names back in auctions if the auctions were already won? I guess it’s because high bidders didn’t pay. So, the question again is - why did they not pay, and are their accounts restricted for not paying? And does the fact that they didn’t pay have anything to do with the fact that Sav pre-authorized other amounts from their cards, leaving them with no enough money to pay the auctions they won?

Don’t take it as a specific question about specific auctions. I want to make sure that your random pre-authorizations don’t affect the ability of bidders to pay for the auctions they win. It’s a matter of competitiveness for all bidders.

In this case I believe I am personally affected by the new rules as a seller because your illogical pre-authorizations just cost me $405 USD. I believe that buyers wanted to pay, but you prevented them from doing so. Simply because you left them with no money in their cards.