Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Nick R]

The upgrades we made last week were to give us extra capacity to support the upcoming bulk tools while not having to sacrifice site speed.

 

[DiFDev]

@Nick R

Hey there!

On Jan 1st - I purchased a Sav domain through Namecheap since I already have many domains there.
It has been a few days and the domain I purchased still shows as available/for sale.

I've purchased from third parties via NC without issue more times than I can count. 99.9% of the time - The third party domain goes from a sales page to a default parking page or something similar within hours. After that the transfer time can vary which is fine.

This is the .1% where it hasn't updated at all. Haha!

Main Questions:
Is this common when purchasing Sav domains through a third party?
How long does it take after a domain is purchased before the for sale page is removed?
Will this purchase be subject to the 120 day transfer hold that I've seen mentioned in other threads?

Secondary Question:
What happens if someone were to visit the domain and click 'Buy Now' even though I've already made a purchase?

I'm not too worried about it so I haven't contacted Sav or NC support yet, but figured I would ask since I came across this thread. My questions may be helpful to others in the future.

Thanks for your time!

 

[Akhilesh.Kumar]

@Nick R

Hi,
Considering SAV to register few .com
With the thread discussion, I understand 120 days lock for customer auctions as considered premium domains. If I understand correctly, the lock could be lifted with extra verification.
Expired and Dropped auctions transfers? Like other registrars, you mentioned 30 days lock (correct me if wrong).

Can I still push any domain (Customer/Expired/Dropped) within SAV to other account without any lock period?
Thanks in advance.

 

[Nick R]

Hello @DiFDev - That would depend on the seller and how often they they update their current inventory on each website. When a domain on Sav is being fulfilled by a 3rd party or private seller, the domain will say Premium Domain or Premium Partner Domain. Without knowing the domain I can only speak in general terms but if a sold domain is sold again at a different marketplace, that second sale would be cancelled.

@Akhilesh.Kumar We only place a 60 day transfer lock on domains bought from our marketplace and that can be lifted by reaching out to our support team. Right now, if you push a domain to another Sav user a change of registrant happens which triggers a new 60-day lock but that lock is no longer going to be the case starting later next week. So, starting later next week, the answer is "yes".

 

[DiFDev]

Without knowing the domain I can only speak in general terms but if a sold domain is sold again at a different marketplace, that second sale would be cancelled.

Thanks for taking the time to answer my concern about a second sale. @Nick R

Will a premium domain purchased through NC be subject to the SAV 120 day transfer hold that I've been reading about? That has more to do with Sav than the seller.

NC actually updated me via email shortly after my initial post stating they're just waiting for transfer information. That is what prompted my question above. Prepping myself for future purchases of Sav domains through NC.

I could PM the domain if you'd like, but I don't want to clog up your inbox and these are really just general questions. No serious support needed.

Thanks again.

 

[Akhilesh.Kumar]

So, starting later next week, the answer is "yes".

Thanks for the prompt reply.

 

[Akhilesh.Kumar]

@Nick R

Hi,
I've completed registration and updated card as payment method. Also provided address for whois records.
Can't bid as it shows "A default WHOIS contact is required to place a bid. Please update on the My Account page."
Plz suggest.

 

[sava en]

Hi there,

I created an account at Sav.com on January 2nd. With a momentary mistake, I put four domains for sale without a minimum price.

All 4 are valuable domains, and I even rejected the Euros 2000 offer for one in recent weeks.

I realized my mistake within minutes and wrote to Sav. There were no offers yet. I said that I don't want to sell my domains on sav.com without a reserve price.

After two days, Hassan from sav.com replied that it was too late and said can not remove. I wrote over and over but got rude and bullying feedback.

Yes, I made a mistake, but I tried to solve it in minutes as soon as I realized it.

sav.com did not want a solution in any way, like an opportunist waiting for people to make mistakes. Like a thief waiting to extort with a gun.

What do you think should I do against their rude and bully attitude.

Thank you.

Best.

 

[alcy]

Hi there,

I created an account at Sav.com on January 2nd. With a momentary mistake, I put four domains for sale without a minimum price.

All 4 are valuable domains, and I even rejected the Euros 2000 offer for one in recent weeks.

I realized my mistake within minutes and wrote to Sav. There were no offers yet. I said that I don't want to sell my domains on sav.com without a reserve price.

After two days, Hassan from sav.com replied that it was too late and said can not remove. I wrote over and over but got rude and bullying feedback.

Yes, I made a mistake, but I tried to solve it in minutes as soon as I realized it.

sav.com did not want a solution in any way, like an opportunist waiting for people to make mistakes. Like a thief waiting to extort with a gun.

What do you think should I do against their rude and bully attitude.

Thank you.

Best.

I had issues with Hassan too in email

then someone else took over and ok.

I guess we should remember sav is not one person ..but I admit their support like their ui is quite weak.

let's be honest everyone who goes there it's for the few small savings on few tlds ... but I doubt they will hold the prices long ..what then... a mass exodus I guess

as for yer issue... well when I make error on gd auctions and list my 1k name for 10$. I go to listings and click delete listing.. are u saying sav doesnt offr something similar and once u list yer stuck for life... well maybe we shouldn't be surprised since their ui lacks 99% BASIC features...

if this is true and yer stuck in this way then maybe extreme solution is to temporarily push the names to trusted np member. I'd say transfer out but since u just opened accnt and brought them in I guess u cant transfer out..so if u do push logic says it will cancel auctions..

juat an idea off top of head. maybe there are others.

 

[alcy]

Hi there,

I created an account at Sav.com on January 2nd. With a momentary mistake, I put four domains for sale without a minimum price.

All 4 are valuable domains, and I even rejected the Euros 2000 offer for one in recent weeks.

I realized my mistake within minutes and wrote to Sav. There were no offers yet. I said that I don't want to sell my domains on sav.com without a reserve price.

After two days, Hassan from sav.com replied that it was too late and said can not remove. I wrote over and over but got rude and bullying feedback.

Yes, I made a mistake, but I tried to solve it in minutes as soon as I realized it.

sav.com did not want a solution in any way, like an opportunist waiting for people to make mistakes. Like a thief waiting to extort with a gun.

What do you think should I do against their rude and bully attitude.

Thank you.

Best.

o yea..just brainstormed this..and I guess as even more extreme case where push wont solve it.. u email trusted np member ask them to buy the name... pay some fees j guess... but hey that still beats losing 100k name for 10k... if no one who should help u (sav) does not want to help ya

like they say extreme situations.. extreme solutions

 

[sava en]

I had issues with Hassan too in email

then someone else took over and ok.

I guess we should remember sav is not one person ..but I admit their support like their ui is quite weak.

let's be honest everyone who goes there it's for the few small savings on few tlds ... but I doubt they will hold the prices long ..what then... a mass exodus I guess

as for yer issue... well when I make error on gd auctions and list my 1k name for 10$. I go to listings and click delete listing.. are u saying sav doesnt offr something similar and once u list yer stuck for life... well maybe we shouldn't be surprised since their ui lacks 99% BASIC features...

if this is true and yer stuck in this way then maybe extreme solution is to temporarily push the names to trusted np member. I'd say transfer out but since u just opened accnt and brought them in I guess u cant transfer out..so if u do push logic says it will cancel auctions..

juat an idea off top of head. maybe there are others.

Thank you for your reply,

I've sent emails many times, but Hassan replied all of them.

I explained the situation repeatedly and asked him to consult his managers. My supervisor knows that we cannot intervene, he said.

I also, unfortunately, fix it in any way.

Thank you again )

Best.

 

[sava en]

o yea..just brainstormed this..and I guess as even more extreme case where push wont solve it.. u email trusted np member ask them to buy the name... pay some fees j guess... but hey that still beats losing 100k name for 10k... if no one who should help u (sav) does not want to help ya

like they say extreme situations.. extreme solutions

I hope we solve the problem with Sav.com and no need to extreme solutions

 

[alcy]

I hope we solve the problem with Sav.com and no need to extreme solutions

yea
well I just read yer other thread on this

u really should have said yer names not on sav

either way.. I posted there

all the best
ciao

 

[sava en]

yea
well I just read yer other thread on this

u really should have said yer names not on sav

either way.. I posted there

all the best
ciao

Yep,

I want to do it in honest way but we will see do they deserve.

all the best

 

[Chris Hydrick]

 

[alcy]

Agreed.

Since @Nick R has seemingly shifted away from responding to support tickets, I dread contacting Sav support. Slow responses. Nonsense verifications. Hardly knowledgeable. It really gives the impression that they did a virtual helpdesk hire, opposed to writing a support SOP, and properly developing/training a dedicated support staff/system.

After my first year as a Sav customer, my impression of Sav is:

Pro: Great Philosophies and an industry best practice standard setter regards to pricing.
(For example: Sav = $0 fee to renew during day 30-40, unlike Dynadot which charges $10, or Epik which charges $90)

Con: Elementary email support, Slow at deploying promised upgrades I've been waiting over a year for sort by feature, I don't care if this feature comes out tomorrow, there is no way it should have taken over a year to add this.

Perhaps it would have been better if Sav had slapped a beta notice in front of their logo until they worked through the kinks. You know, to be more upfront at what their customers were/are getting into. Frankly, if it wasn't for @Nick R, I wouldn't have must trust in Sav. As I trust Nick and Anthos more than I trust Sav, which says more about the seeming instability of a bareboned registrar absent of proper documentation (policy/procedure/fees) and/or competently trained support.

A customer should never question if the CTO/CEO are just winging the whole operation on the fly, because frankly, that's how it feels.

well said as always

nevermind all else but if I cant do a silly sort of names right there in panel by expiry date. there is a big red alert for me right there.

as I said b4 I'm not sure how long they will keep their discounts on..but once they stop it will be a mass exodus..

now they say they will update site..let's hope it's much better.

I had no idea epik charges 90 for renew past 30 days. amazing. even dyna 10 is a slap on face and clear cut profit scheme no matter how they try to justify it luckily there is still gd..namesilo..and few more that charge 0. actually 0 charge still seems the norm. all the more cause for those who do not follow it to feel shamed

 

[nsquare]

Not sure if these are discussed, but just wanted to share, 2 things those mostly block or slow us down while managing domains -

1. Sort by column headers on domain list (easy to find, which domains are expiring soon)
2. bulk edit tools (auto renew option, NS, contacts, renew, push to other account etc)

 

[Chris Hydrick]

I had no idea epik charges 90 for renew past 30 days. amazing. even dyna 10 is a slap on face and clear cut profit scheme no matter how they try to justify it luckily there is still gd..namesilo..and few more that charge 0. actually 0 charge still seems the norm. all the more cause for those who do not follow it to feel shamed

Sav.com might not be too innocent when it comes to predatory pricing.

https://www.sav.com/pages/faqs

For you to retrieve a domain from a redemption period requires a fee to cover our costs and our payment to Verisign, totaling $300.

 

[xeroox]

Sav.com might not be too innocent when it comes to predatory pricing.

I had tried to renew a domain that was expired (but still in my control panel) when it was about 44/45 days expired. Then checkout completed for other domains in my cart, but was unsuccessful for this 44/45 day expired domain.

I responded to the email stating the renewal was unsuccessful on Dec 31.
Hassan responded on Jan 4 to ask for my last 4... why?
I respond an hour later.
Hassan responds 12 hours later to tell me the fee is $300, then suggested I try to renew it via the domain setting page. Almost as if he was unaware of my failed renewal attempt that I was responding to.

I suggested he ask his boss for better training, and that I would direct any future support requests directly to @Nick R. This might be the frustration speaking, but I'm tired of pulling teeth and hair with Sav email customer support and should the negative feedback continue from other members,

it might be best for all namePros sav customers to simply direct message @Nick R on namePros their support requests in a pseudo strike of Sav's poorly trained/equipped customer service. Which would leave @Nick R with two options.... Either

(1) Stop responding to namePros support direct messages if it becomes excessive. Or...
(2) Sav will dedicate the time to establishing proper/written protocols, procedures, fee's, and all other handy material than any registrar customer and customer support agent should be equipped with.

@Nick R / Antohos -- leaving your customers in the dark with bare bone functionality, minimal docuentation, and a poorly trained or equipped customer support team is NOT COOL. Such instability does not help with instilling trust to a newly branded registrar.

For what I saw they always ask for the last 4 digit of your card for any issue and yes it always take 2 days in average for a reply

 

[Chris Hydrick]

 

[alcy]

Sav.com might not be too innocent when it comes to predatory pricing.

I had tried to renew a domain that was expired (but still in my control panel) when it was about 44/45 days expired. Then checkout completed for other domains in my cart, but was unsuccessful for this 44/45 day expired domain.

I responded to the email stating the renewal was unsuccessful on Dec 31.
Hassan responded on Jan 4 to ask for my last 4... why?
I respond an hour later.
Hassan responds 12 hours later to tell me the fee is $300, then suggested I try to renew it via the domain setting page. Almost as if he was unaware of my failed renewal attempt that I was responding to.

I suggested he ask his boss for better training, and that I would direct any future support requests directly to @Nick R. This might be the frustration speaking, but I'm tired of pulling teeth and hair with Sav email customer support and should the negative feedback continue from other members,

it might be best for all namePros sav customers to simply direct message @Nick R on namePros their support requests in a pseudo strike of Sav's poorly trained/equipped customer service. Which would leave @Nick R with two options.... Either

(1) Stop responding to namePros support direct messages if it becomes excessive. Or...
(2) Sav will dedicate the time to establishing proper/written protocols, procedures, fee's, and all other handy material than any registrar customer and customer support agent should be equipped with.

@Nick R / Antohos -- leaving your customers in the dark with bare bone functionality, minimal docuentation, and a poorly trained or equipped customer support team is NOT COOL. Such instability does not help with instilling trust to a newly branded registrar.

I already noticed pattern of Nick redirecting me to support versus replying here.

even when I took time to report and find bug and reported it here.. he could not reward my time and effort and report it to proper channel himself. and quoted me their support email.
I do not feel this is correct.

well.. I guess sav is still tiny fish among registrars... with limited funds or resources... but I guess that's no excuse for nothing

 

[Chris Hydrick]

 

[xeroox]

I get that.

But Is it necessary when you respond with the email that was used to register the domain? More so, when you respond to a failed receipt ticket.

There have been cases when I responded to an email where Sav had initially included the last 4 of my CC, and support still asked for it. It's not the greatest security protocol, and IMO it acts more of a barrier adding to the already slow support.

Secondly, if it's a generic answer, then there shouldn't be any need for such verification. Support should reply that it is $X or $0 to renew during expired day X - XX (whatever XX may be) Then generically, domains expired past XX, require a $300 fee. Providing a link to a sav.com policy/fee's page to confirm what support told me also seems necessary for establishing trust to a newly branded registrar. If I would like to proceed with processing the renewal, then I can understand why they would need to verify my last 4.

Lastly, $300 for a restore? Isn't this the fee that Verisign had temporarily waved for registrars earlier this year because of the pandemic? I understand that if Sav was charged something by Verisign, then Sav shouldn't have to bear the burden of that fee, but $300 seems like some serious profiting off of a customers mishaps*. *Mishaps that may or may not have occurred had sav.com took 10 minutes to include a sort by code for easier domain management.

I'm no way defending them, i always ask something using the last email i receive from them with the card's number already in the reply and they still ask me too . The last time i asked them to change all the nameserver ( no bulk option ) 3 days waiting, card numbers and another two days to complete the task. Asked to change the nameserver again after three months using the previous conversation and was asked again lol

 

[Chris Hydrick]

 

[Nick R]

Hello all and thanks for the lively discussion on how we can make Sav better! When people DM us NP we do typically ask them to submit a support ticket first but if you ever get an answer that you want clarification on, please feel free to DM me directly and I would be happy to take a look. In the case of @sava en, we are working with them directly to get this resolved.


Now our most common request is an updated domain manager. We were planning on waiting until this goes live later next week but now is a good of time as ever to share the details!

Here are some of great features:

• 27 customizable columns, all sortable
• Complex filtering of domains based on any combination of columns
• Bulk Update tools to Renew, Update NS, Whois, Lock/Unlock, etc…
• Organization of domains using Folders
• Bulk domain search

We are in the final stages of dev and testing now. Please keep an eye out for this later next week. We are very excited for everyone to try it out.