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Lauren Stephens

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I have a domain name at namecheap that i cant access! I can not access my account and although I have given their "support" chat person all the info she wants NOW she is asking for a transaction ID. I don't have that, I have no way to get it! I can not believe I need a TRANSACTION ID to get access to my account? I gave her the paypal transaction ID and she said it isnt good enough! I need help! The domain expired, it is MY personal name and this is a MESS! Why would I have a transaction ID from over a year ago! It is not in the paypal ticket that I have!

---------- Post added at 11:00 AM ---------- Previous post was at 10:58 AM ----------

oh and of course, trying to find the namecheap paypal ticket was difficult since it wasnt listed under namecheap! can someone help me!
 
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Can't you go through the lost password option?
 
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the domain name is expired = email doesnt work!
 
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the domain name is expired = email doesnt work!

ahh, good point :red:

If a phone call is possible it might be your fastest route.

The transactionID will be in your email - that you can't access,
so tell her to pick something else and move on with this
before time runs out for you.
 
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waw ..
i never use namecheap ..
But from this thread i learn about namecheap
 
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the domain name is expired = email doesnt work!

This actually doesn't make much sense to me.

You don't have access to the admin/account email address? That would probably solve your problem.
 
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This actually doesn't make much sense to me.

You don't have access to the admin/account email address? That would probably solve your problem.

I read that as, the admin email address is using the expired domain name. Hence the fact that the email doesn't work anymore.
 
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This actually doesn't make much sense to me.

You don't have access to the admin/account email address? That would probably solve your problem.

Some light reading for you then.


Please note: If you do not renew your domain(s) during the 12-day Renewal Grace Period, you may incur a fee of $80.00 in addition to the domain renewal fee. During this time, the domain name(s) will be moved to parked nameservers and any Web site or email services associated with the domain name(s) may stop working. For further information about Domain Renewals, review the Domain Registration Agreement

I read that as, the admin email address is using the expired domain name. Hence the fact that the email doesn't work anymore.

You read it right ;)
 
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Isn't that the GoDaddy ToS you're quoting? I thought the Grace Period at NameCheap was 30 days? Have they changed that?
 
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Isn't that the GoDaddy ToS you're quoting? I thought the Grace Period at NameCheap was 30 days? Have they changed that?

It wasn't about the Grace period...

I bolded the part that was relevant.

Industry wide I believe - I just happened to be in Godaddy
at the time I saw this.
When a domain expires all the services/features stop working.
 
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Why can't you login to your namecheap account with your namecheap username and password?
 
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Why can't you login to your namecheap account with your namecheap username and password?

For the same reason the admin/account email is on the same expired domain.
 
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I'm surprised at you mis_chiff. This isn't an industry standard. NameCheap's Registration Agreement is entirely different to GoDaddy's.

Clause 21 of NameCheap's Registration Agreement states..

NameCheap Registration Agreement Clause 21 said:
AFTER EXPIRATION OF THE TERM OF A DOMAIN NAME REGISTRATION: Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry's database, you acknowledge that we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and you acknowledge that we may either leave your WHOIS information intact or that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

Reactivation Period Process. For a period of approximately 27 days after expiration of the term of domain name registration services, you acknowledge that we may provide a procedure by which expired domain name registration services may be renewed. You acknowledge and agree that we may, but are not obligated to, offer this process, called the "reactivation period." You acknowledge that you assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. You acknowledge that we, for any reason and in our sole discretion, may choose not to offer a reactivation period and that we shall not be liable therefore. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which we and your Primary Service Provider may determine. You acknowledge and agree that we may make expired domain name services(s) available to third parties, that we may auction off the rights to expired domain name services (the auction beginning close to the end or after the end of the reactivation period), and/or that expired domain name registration services may be re-registered to any party at any time.
After the reactivation period, you agree that we may either (i) discontinue the domain name registration services at any time thereafter, (ii) that we may pay the registry's registration fee or otherwise provide for the registration services to be continued, or, (iii) if we auctioned the domain name services to a third party, that we may transfer the domain name registration services to such third party.
In the case of (i), above, you acknowledge that certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. You acknowledge and agree that we may, but are not obligated to, participate in this process, typically called the "Redemption Grace Period" ("RGP"). You acknowledge that we, for any reason and in our sole discretion, may choose not to participate in the RGP process with respect to any or all of your domain name registration services and that we shall not be liable therefore. If available, RGP typically ends between 30 and 42 days after the end of the reactivation period of the domain name services, as the reactivation period applied to you. The typical RGP fee is $200 plus any registration fees. You agree that we are not obliged to contact you to alert you that the domain name registration services are being discontinued.
In the case of (ii), above, you acknowledge that we may then set the name-servers and the DNS settings for the domain name services, that we set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements, and you acknowledge that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. You acknowledge that we do not have to pay you any of the proceeds, if any, we may earn as a result. You agree that we are not obliged to contact you to alert you that the domain name registration services are being continued. In this case, the domain name will be designated as being in the extended redemption grace period ("ERGP"), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay a fee of $200 (US dollars) plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you agree that you have abandoned the domain name services, and relinquish all rights and use of the domain name services.
In the case of (iii), above, the third party who won the auction for the domain name services will control the domain name services, including control over the WHOIS information and the DNS settings. You may recover the domain name registration services for a period of up to 40 days after the end of the reactivation period, as such reactivation period applied to you. You agree that we are not obliged to contact you to alert you that the domain name registration services are or were auctioned. You acknowledge that we do not have to pay you any of the proceeds, if any, we may earn as a result of such an auction. To exercise your rights to recover auctioned domain name services, you must contact us and provide us with a certified letter addressed to "Expiration Recovery" and including documents setting forth your identity and address, which identity and address must be the same as that of the registrant as it was listed in the WHOIS information for the domain name services prior to expiration, a copy of a commonly accepted (in the United States) picture ID (such as a drivers license or passport) which supports your identity and address claim, a front and back photocopy of your credit card and you must a statement authorizing payment of the reinstatement fee to such credit card, which is $200 plus any registration fees. In doing so, you must provide us with sufficient time to allow us to receive and evaluate your documents and to contact the auction winner prior to the end of 30 days after the end of the reactivation period of the domain name services.


---------- Post added at 11:30 AM ---------- Previous post was at 11:25 AM ----------

I can understand the OP cannot do a password retrieval, but as long as he knows his correct username and password, he should still be able to login to NameCheap.
 
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For the same reason the admin/account email is on the same expired domain.

vc,
This doesn't answer the question why the OP can not login to his namecheap account.

You need a username and a password to login to your namecheap account. I don't understand why the OP does not have a username and a password.
 
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vc,
This doesn't answer the question why the OP can not login to his namecheap account.

You need a username and a password to login to your namecheap account. I don't understand why the OP does not have a username and a password.
Probably does.. but forgot his password I assume.

Since his email is PART of his domain eg. name.com -> [email protected] he can't access his email to reset his password.

BTW, I don't get how you can't access your paypal transaction ID? Doesn't paypal allow you to go into your logs and view past statements from 1-2 years ago? So you should be able to find the PP transaction ID...
 
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I'm surprised at you mis_chiff. This isn't an industry standard. NameCheap's Registration Agreement is entirely different to GoDaddy's.

Clause 21 of NameCheap's Registration Agreement states..

We are still talking about the services on the domain right,
and not the redemption stuff? :hearts:

when a domain reaches the expiry date, doesn't the website
and email stop working?

So if she has forgotten the password for her namecheap account
(which I think is what it's all about for renewal)
and they have that email listed as the contact - what does she
do then?
 
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The whois contact info for the domain name (if it's what I assume it is) is obviously bogus ...

That doesn't help matters, and may be why the support rep is asking for transaction numbers, etc to verify it's really the registrant seeking to renew the domain as opposed to some dropcatcher seeking to get a deleted domain for cheap.

Ron
 
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BTW, I don't get how you can't access your paypal transaction ID? Doesn't paypal allow you to go into your logs and view past statements from 1-2 years ago? So you should be able to find the PP transaction ID...
I think the support rep was looking for the NameCheap transaction number rather than the PayPal one. Still, you're right that it should be easy to look up, since it's located on the email receipt that NC sends you when you register/renew/transfer a domain.
 
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I think the support rep was looking for the NameCheap transaction number rather than the PayPal one. Still, you're right that it should be easy to look up, since it's located on the email receipt that NC sends you when you register/renew/transfer a domain.
Isn't it also listed on the PP transaction somewhere? I'm sure they must place the code there somewhere?

If not, I can't see why the OP can't ask the rep at namecheap to CALL the person on file, who owns the domain name.
 
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I think you need to call your payment gateway and ask about that. Or maybe have a chat with another sales representative of them
 
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