When will everyone decide to stop pretending and be real?

[Fortnite]

There has been a numerous amount of complaints about some registrars for some time now. Some of them are unbelievable and some even harder to digest by the responses from the support teams of those specific registrars. (No names going to be mentioned)

Some of the problems:
- Transfer issues
- Stolen Domains
- Support uneducated/irrelevant/irresponsible
- Payout delays
- Character Defamation
and many others....

Some problematic posts below (amongst many others)

https://www.namepros.com/threads/godaddy-told-my-customer-i-was-a-thief-and-a-scammer.1178668/

https://www.namepros.com/threads/po...l-godaddy-investigate-help-so-far-no.1178506/

You would imagine these kinds of situations happening to newbies and inexperienced domainers, but alas, it's happening to "Experienced Domainers"....

My Question to everyone here:

When will you guys stop pretending that these "Registrars" are the best and be real and move out to some other registrars which provides better services?

Are you guys waiting for those problems to happen to you, then you will decide to make a post on NP and smash the reputation of that Registrar?

I think It's high time for everyone to wake up, be real for once in your lives and start using registrars which provides better services/Support and most importantly care about you.

If you guys don't wake up, then face the consequences and stop complaining as you were delighted to welcome those troubles/issues yourselves.

Note: Your inputs and thoughts are most welcome

Mods, if I posted in the wrong section, please shift thread to relevant section

 

[bmugford]

The last time I checked GoDaddy has 60M+ total registrations.

If you have far more registrations there are going to be more issues just based on the sheer numbers alone, than with some registrar with a tiny fraction of that.

They are also going to be more visible when you are really the only well known company in the field.

Brad

 

[Name Trader]

You guys wouldn't want to stay with GoDaddy if what they did to me, they did to you. Without them ever justifying why they did it or why they went back on their decision, after FOUR appeals. Any and all decisions made by the men in grey suits was not appealable. Including the original action of taking my domains and closing my account. AND no apology. My only contact with them was thru an intermediary. I had no right to have direct contact with the men in grey suits, making decisions about the future of the almost 400 domains, and my account. So I have absolutely no idea why they took the original decision, or why they kept rejecting my appeal, or why they conceded on the 5th and final attempt. There was no appeal allowed to every decision they made.

I only had just under 400 domains in my account because already years before I'd decided I wanted nothing to do with GoDaddy as a registrar. When I got my domains and account back. I transferred them out the same day the 60 day lock is lifted. I still buy domains in their auctions. But all domains now are transferred exactly the same day as the 60 day lock is lifted. I would never, ever use them as a registrar. Not in this lifetime, or the next.

If this kind of treatment happened to me. It could happen to you. Do you have the same strength I had to argue a case, the reason of which was never given to me, or any subsequent decisions. You are arguing your case, not knowing what you are accused of, for the original decision, and for every subsequent negative response. An impossible task? Yes. But I eventually won the case without knowing why they took the action in the first place or why they rescinded the original decision.

A rather rude expression come to mind

 

[boker]

The last time I checked GoDaddy has 60M+ total registrations.

If you have far more registrations there are going to be more issues just based on the sheer numbers alone, than with some registrar with a tiny fraction of that.

They are also going to be more visible when you are really the only well known company in the field.

Brad

Brad, you are way smarter than this. Godaddy has the most number of customers and most domains, but that is not an excuse. It's like you are saying that China has the biggest population, so it's normal to treat most people bad and have the most complaints. Or as well, facebook should have thousands of complains a day, because they have the vast majority of the market and hundreds of millions of users. It's pretty easy, check the issues for a random 100 transfers at godaddy and compare with a random 100 transfers at namesilo, epik, dynadot. The same you can do for a random 100 everything: payments, auctions, hand regs, customers service, pushes and so on, the difference in the number of issues is huge, but for some particular reason, which I can't figure it out, you have decided to close your eyes. It's like saying: 'because I have a privileged relation with them, doesn't matter how they really are or how they are treating the rest of 99% of their customers, it's important how they treat me and I will defend them, no matter what.' Probably the same thing are thinking the elite 1% from North Korea, that for them it's the best country in the world, doesn't matter how they treat the rest of them.

 

[mr-x]

So due to those reasons your are ready to pay their exorbitant price?

I make more money with Godaddy than they make from me.

 

[7363824]

It's impossible to avoid doing business with Godaddy unless you have a small portfolio. Chances your buyer has a Godaddy account is high.

I dont understand why the buyers choice would force me to use Godaddy. That's just nonsense.

The only reason one needs a Godaddy account is to purchase names from Godaddys Auctions, which I do, then promptly transfer to Epik after the 60 day lock is up.

 

[Fortnite]

You guys wouldn't want to stay with GoDaddy if what they did to me, they did to you. Without them ever justifying why they did it or why they went back on their decision, after FOUR appeals. Any and all decisions made by the men in grey suits was not appealable. Including the original action of taking my domains and closing my account. AND no apology. My only contact with them was thru an intermediary. I had no right to have direct contact with the men in grey suits, making decisions about the future of the almost 400 domains, and my account. So I have absolutely no idea why they took the original decision, or why they kept rejecting my appeal, or why they conceded on the 5th and final attempt. There was no appeal allowed to every decision they made.

I only had just under 400 domains in my account because already years before I'd decided I wanted nothing to do with GoDaddy as a registrar. When I got my domains and account back. I transferred them out the same day the 60 day lock is lifted. I still buy domains in their auctions. But all domains now are transferred exactly the same day as the 60 day lock is lifted. I would never, ever use them as a registrar. Not in this lifetime, or the next.

If this kind of treatment happened to me. It could happen to you. Do you have the same strength I had to argue a case, the reason of which was never given to me, or any subsequent decisions. You are arguing your case, not knowing what you are accused of, for the original decision, and for every subsequent negative response. An impossible task? Yes. But I eventually won the case without knowing why they took the action in the first place or why they rescinded the original decision.

A rather rude expression come to mind

Exactly what I'm trying to say "If it can happen to me it can happen to you"....unfortunately that's what most domainers are failing to understand..After all these awful stories, they still chose to be there, thinking this "will never happen to me"

 

[Ostrados]

For a big company like GD they should do much better, there is no excuse, how hard is it to:
- Implement convenient easy to use UI
- Make domain push easier
- Offer free privacy

Why would I pay $99 per year to get $8.5 .com while in other places I can get .com for less than $8.5 + free privacy + better UI + insta push + better landing page.

 

[Ostrados]

What part of my post are wrong? I directly addressed your post earlier:



I gave answers for that. Why do you care if other people like GoDaddy, what does that have to do with you?

People are discussing negativities at a well known registrar and you are basically trying to mute them with phrase like "use a different registrar and move on" .. no it is not that simple.

GD is the biggest platform for expired domain auctions so all domainers are forced to use them, GD is the most used registrar so when I buy domains from other domainers many of them will be GD domains, so at the end I am forced to have many domains at my GD account although I do not prefer to use them.

So rather than mute others, discuss things that can improve at GD.

thanks

 

[Ostrados]

discount club yeah totally worth it.

I don't need to pay a discount club at other places to get same benefits + extras (ex: free privacy)

 

[Ostrados]

I don't need privacy I am selling names your not happy to pay more I am.

Many people do want privacy, I insist to have privacy enabled on all my domains, because in the past I received tons of spam emails because of not having privacy enabled.. it was really very bad experience to me that ruined one of the emails that I use, now I rarely open that email because it is full of spam lol

 

[Samer]

Godaddy is the worst and you sound content like them, Brad.

70M domains allows them the leash to not give a****. I’m confident based on history of other companies, they will get what’s coming to them

My biggest complaint remains forced 60 lock, forced to hold a name there for 60 days; feels like years— only ones to do so for pushes...

Samer

 

[Name Trader]

If anybody wants to have the domain they buy from me in GoDaddy. They have to pay for a transfer. If they say no. Well it couldn't have been very important domain to them

 

[Abdullah Abdullah]

Lets face it guys, Godaddy is the beast in this business. It is very hard to not use them. Most of the domains I sell move there. Do you want to know when a domain I sell doesn't move to or stay at Godaddy and where it goes? .....Guess it...OK, you gave up ?

They go to Amazon or Google. No other registrar at all. What does this mean in my opinion? It means only Amazon or Google can actually shake or even put on the table the trust and reputation which Godaddy enjoys. All other registrars cannot even come close to these three. Another one which is well known in the industry due to when they started is Netsol, but I am yet to see any of the domains I sold move there.

As @bmugford Brad said, the size of the company does matter actually and it happens in every industry. And oh, did I mention that before 18 years ago, I registered my first ever domains at Godaddy?

So as I said, Godaddy is big and it enjoys the trust of everyone. At the start of 2017, I registered a domain for $1, and I receive good offer in xxxx. I agreed after moving it a bit. The domain was at Fasthosts. The user refused to honer the deal unless I wrote in clear terms that the domain will be moved to his Godaddy account. He sent me his account number and email at Godaddy and did not even know that other companies existed. He said just move the domain to my account. I had to explain and convince him that we need 5-6 working days to move the domain to Godaddy. And this end-user was holding good position in a Governor's office in a state in the US. How did you know this? He used his full name and contact details. One of the best deals I had actually because he was very understanding and We even spoke on the phone and later He shared with a domain that can easily get high six figures that he has.

So all in all, as I said, only Amazon and Google can challenge Godaddy. Recently with the model which SquadHelp is using, you would see users getting their names at NameCheap and Namesilo. This is only influenced by SH I believe as most names get registered on those two platforms.

 

[Samer]

People are discussing negativities at a well known registrar and you are basically trying to mute them with phrase like "use a different registrar and move on" .. no it is not that simple.

GD is the biggest platform for expired domain auctions so all domainers are forced to use them, GD is the most used registrar so when I buy domains from other domains many of them will be GD domains, so at the end I am forced to have many domains at my GD account although I do not prefer to use them.

So rather than mute others, discuss things that can improve at GD.

thanks

Thank you. There’s no point in discussing if they’d rather keep the status quo.

 

[Ostrados]

We have those individual problems in the threads and they are generally addressed by representatives. If you see the need for a witch hunt or to address all issues you have then bring them up. You now have your opportunity and correct thread to do so.

There are many well know issues at GD I brought some of them in my previous post:

For a big company like GD they should do much better, there is no excuse, how hard is it to:
- Implement convenient easy to use UI
- Make domain push easier
- Offer free privacy

Why would I pay $99 per year to get $8.5 .com while in other places I can get .com for less than $8.5 + free privacy + better UI + insta push + better landing page.

My biggest complaint is their domain pushing system, it is a nightmare to deal with especially when you do bulk deals.

I spent once all day to receive 60+ domains from a domainer, and received something like 300+ redundant emals from GD in the process!

 

[Abdullah Abdullah]

What do I dont like about Godaddy? Well the DDC thing, paying for the privacy,due to having too many staff , sometimes getting different responses to the same problems. Their phone support being terrible. Shall I continue? I can find more but lets say those are the main problems.

 

[Samer]

Talking about auctions, GD is the only platform that charges auction yearly subscription, I don't mind paying it because it is cheap $4.99 per year. But I do mind paying $4.99 each time I want to add reserve to my auction!!

Even the $4.99 annual fee for auctions is questionable, but i'll bite... It's worth it

but all these fees; $99 a year, $9.99 privacy, $4.99 auction, more money reserve it's crazy.

Unless you have 500 ofc. i wonder why you dont see anything wrong with that?

 

[Fortnite]

The last time I checked GoDaddy has 60M+ total registrations.

If you have far more registrations there are going to be more issues just based on the sheer numbers alone, than with some registrar with a tiny fraction of that.

They are also going to be more visible when you are really the only well known company in the field.

Brad

I don't disagree with what u said, but does it mean that due to their reputation of being "well known" they treat people "domainers" differently? And what I really don't understand is, why would a domainer chose to register their names there at that exorbitant cost?

 

[bmugford]

Godaddy is the worst and you sound content like them, Brad.

70M domains allows them the leash to not give a****. I’m confident based on history of other companies, they will get what’s coming to them

my biggest complaint remains forced 60 lock, forced to hold a name there for 60 days; feels like years— only ones to do so for pushes...

Samer

GoDaddy is not perfect, just like every other registrar.

However, I am largely happy with the service I receive from them.

Brad

 

[mr-x]

It's impossible to avoid doing business with Godaddy unless you have a small portfolio. Chances your buyer has a Godaddy account is high.

Godaddy has been responsive to professional criticism. As in every large corporation, customer service depends on who you're talking too.

 

[Jimmysun]

I just think why so many marketplace buyers can accept an counter offer just for fun, once accept it they're just gone forever and without penalty, Why don't those marketplace set up a 5% deposit before proceeding next step to confirm the accept button.

 

[Fortnite]

I make more money with Godaddy than they make from me.

I wonder if more people on NP share the same experience as you...as per what your hint, Godaddy is not beginners/newbies friendly for "domainers"

 

[Mister Funsky]

Not sure if my post will be relevant to the thread but...

Okay, it is no secret that gdaddy is not one of my favorite registrars for more than one reason. However, I just had a situation with them that I fully expected would end up with a negative outcome. It turned out to be just the opposite. The rep was more than helpful and she did not hesitate to do what I asked...the error was all mine and they were not obligated to help me. Maybe the new man at the helm has already made some changes. I have been critical in the past and it is only fair that I share a positive outcome.

 

[Samer]

For a big company like GD they should do much better, there is no excuse, how hard is it to:
- Implement convenient easy to use UI
- Make domain push easier
- Offer free privacy

Why would I pay $99 per year to get $8.5 .com while in other places I can get .com for less than $8.5 + free privacy + better UI + insta push + better landing page.

Because they only cater to professional domainers with 500+ domains, and treat the rest like trash

$18+ .com, and $9.99 more privacy, unless pay $99 year or $9.99 per month for "Club"? Really?