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When The Registrar Dies and You Can't Renew Your Domain Before The Expiry Date

Labeled as advice in General Domain Discussion, started by CarpeDiem, Dec 10, 2016

Replies:
2
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522

  1. CarpeDiem

    CarpeDiem Established Member

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    Here's the situation...

    Several years ago, I acquired a domain name separate from my main registrar. It was a small registrar, not very well known, but annual renewals were not a problem. I didn't have immediate plans for the domain, so I just renewed it once a year, and forgot about it the rest of the year.

    I could have transferred it to my main registrar, but never did.

    Now I try to renew the domain, and the credit card isn't accepted. (It is accepted everywhere else. There is no credit card issue.)

    I contact the registrar's support, but there is no response. I Google the registrar and find out others have recently had the same no-response problem.

    Fortunately, I can still login to the registrar, and find the domain control panel is still working. Great.

    So I get the auth code to transfer to my main registrar, but the main registrar doesn't accept the transfer, because I never received the confirmation email.

    I look up the email address for my domain in the whois record. The domain has an anti-spam privacy setting; the registrar uses a separate domain name for the spam-blocking email address. I find out that domain name has expired.

    I contact the registrar and ask them to renew that whois privacy email address, but there is no response.

    To make the situation even more complicated, there is that new 60-day domain lock rule, so I doubt I can even complete the transfer in time even if I can change the whois record (removing whois privacy) to my current email address. The domain expires in January.

    It looks as if I can't transfer the domain nor renew it.

    Any advice?

    What do you do when the registrar fails?
     
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  2. TDM

    TDM Established Member

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    Interesting issue - and hope you get it sorted!

    trying to directly contact ICANN or NIC/registry?
     
  3. CarpeDiem

    CarpeDiem Established Member

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    I filed a complaint with ICANN (official complaint form), but no reply yet. Their page confirmed it was sent, but there was no receipt confirmation by email (with a ticket number or anything like that).
     

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