CarpeDiem
Established Member
- Impact
- 18
Here's the situation...
Several years ago, I acquired a domain name separate from my main registrar. It was a small registrar, not very well known, but annual renewals were not a problem. I didn't have immediate plans for the domain, so I just renewed it once a year, and forgot about it the rest of the year.
I could have transferred it to my main registrar, but never did.
Now I try to renew the domain, and the credit card isn't accepted. (It is accepted everywhere else. There is no credit card issue.)
I contact the registrar's support, but there is no response. I Google the registrar and find out others have recently had the same no-response problem.
Fortunately, I can still login to the registrar, and find the domain control panel is still working. Great.
So I get the auth code to transfer to my main registrar, but the main registrar doesn't accept the transfer, because I never received the confirmation email.
I look up the email address for my domain in the whois record. The domain has an anti-spam privacy setting; the registrar uses a separate domain name for the spam-blocking email address. I find out that domain name has expired.
I contact the registrar and ask them to renew that whois privacy email address, but there is no response.
To make the situation even more complicated, there is that new 60-day domain lock rule, so I doubt I can even complete the transfer in time even if I can change the whois record (removing whois privacy) to my current email address. The domain expires in January.
It looks as if I can't transfer the domain nor renew it.
Any advice?
What do you do when the registrar fails?
Several years ago, I acquired a domain name separate from my main registrar. It was a small registrar, not very well known, but annual renewals were not a problem. I didn't have immediate plans for the domain, so I just renewed it once a year, and forgot about it the rest of the year.
I could have transferred it to my main registrar, but never did.
Now I try to renew the domain, and the credit card isn't accepted. (It is accepted everywhere else. There is no credit card issue.)
I contact the registrar's support, but there is no response. I Google the registrar and find out others have recently had the same no-response problem.
Fortunately, I can still login to the registrar, and find the domain control panel is still working. Great.
So I get the auth code to transfer to my main registrar, but the main registrar doesn't accept the transfer, because I never received the confirmation email.
I look up the email address for my domain in the whois record. The domain has an anti-spam privacy setting; the registrar uses a separate domain name for the spam-blocking email address. I find out that domain name has expired.
I contact the registrar and ask them to renew that whois privacy email address, but there is no response.
To make the situation even more complicated, there is that new 60-day domain lock rule, so I doubt I can even complete the transfer in time even if I can change the whois record (removing whois privacy) to my current email address. The domain expires in January.
It looks as if I can't transfer the domain nor renew it.
Any advice?
What do you do when the registrar fails?
