Ethan G. Info at 22:34, Dec 6: You are number 1 in queue, with an estimated wait time of 0 Minutes and 1 seconds. Thank you for your patience, one of our experts will be with you shortly. Info at 22:34, Dec 6: You are now chatting with Ethan G.. omelet at 22:34, Dec 6: hello there Ethan G. at 22:34, Dec 6: Hi, thank you for contacting Sales and Support Chat. My name is Ethan G, how may I help you today? omelet at 22:35, Dec 6: I am good thank you omelet at 22:35, Dec 6: i have 3 domain names just expired. I think they are still in grace period, but when I renew them, i have tp pay redemption fee Ethan G. at 22:35, Dec 6: Sure. No worries. Let me check that for you real quick. Could you please verify your 4-digit PIN? omelet at 22:35, Dec 6: the names are: potato.studio, meow.studio, broccoli.studio Ethan G. at 22:35, Dec 6: Ethan G. has sent you a Secure Form: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 for future referrence. omelet at 22:42, Dec 6: Ok I will do Ethan G. at 22:42, Dec 6: So to renew these threee omelet at 22:42, Dec 6: since .com, .ca, .co, .company, all of the, are 42 days Ethan G. at 22:42, Dec 6: That would be $330.51 Ethan G. at 22:42, Dec 6: With redemption fees, and renewal for 1 yar. Ethan G. at 22:42, Dec 6: All of the domains are just the same. omelet at 22:42, Dec 6: can u please remove the redumption fee for me? Ethan G. at 22:42, Dec 6: It just that the redemption fee applies on the 19th day upon expiration omelet at 22:43, Dec 6: if it is 330.51, I really have no money to renew,,,,have to let them expired and go.. omelet at 22:43, Dec 6: if you can help me remove the redumption fee this time, I can renew them right away omelet at 22:44, Dec 6: I think thats win win Ethan G. at 22:44, Dec 6: Unfortunately, we can't remove that Ethan G. at 22:44, Dec 6: But let me check the best I can do to at least lessen the cost omelet at 22:45, Dec 6: thank you Ethan G. at 22:47, Dec 6: I checked this with my manager and he said that our discount aren't working for .STUDIO domains as those domains are Generic top-level domain. omelet at 22:48, Dec 6: if that is the case, I have no solution but to withdraw the names.... omelet at 22:49, Dec 6: thats too sad Ethan G. at 22:49, Dec 6: Sorry to hear that, what I could recommend is Ethan G. at 22:49, Dec 6: To wait for them to be released back in our front of site Ethan G. at 22:49, Dec 6: And that would take 90 days upon expirtaion omelet at 22:49, Dec 6: can u please help me get the auth code? omelet at 22:50, Dec 6: so that I can transfer away Ethan G. at 22:51, Dec 6: The domain were already on expired domains means you can transfer them anymore unless you renew them omelet at 22:51, Dec 6: expired domain can still transferred. i know that's common sense Ethan G. at 22:51, Dec 6: The domain were already on expired domains means you can't transfer them anymore unless you renew them Ethan G. at 22:51, Dec 6: Wait, I'll send you a link Ethan G. at 22:52, Dec 6: https://ph.godaddy.com/help/transferring-expired-domain-names-5019 Ethan G. at 22:53, Dec 6: It says there "You must complete the transfer during its grace period before the domain name falls into "redemption," which is when the domain name begins its transfer back to the registry for someone else to register it" omelet at 22:53, Dec 6: can u give me 50% off the redemption fee? omelet at 22:54, Dec 6: why not, godaddy can still make half of the redemption fee Ethan G. at 22:55, Dec 6: We could do that for common domain names, like .com , .net , org and etc. not just with .Studio as that is considered as special domain, and trust me I checked this with my manager and he said that there's no code working on .studio domains for redemption and I'm really sorry about that omelet at 22:56, Dec 6: ok Ethan G. at 22:58, Dec 6: Thanks for understanding, so just to verify, would you still want to proceed in renewing these domain names/ omelet at 22:58, Dec 6: which one? .studio? Ethan G. at 22:59, Dec 6: Yes, omelet at 22:59, Dec 6: no Ethan G. at 23:00, Dec 6: OH I see, but incase you consider just chat us back when y ou're ready. Ethan G. at 23:00, Dec 6: Anything else for today? omelet at 23:01, Dec 6: ready for what omelet at 23:02, Dec 6: chat back can get discount? Ethan G. at 23:02, Dec 6: Oh I mean, when you re-consider to renew them omelet at 23:02, Dec 6: if I consider to renew them,,,can u give discount? Ethan G. at 23:03, Dec 6: With the redemption fee, we can't. But incase you renew them after you redeem them then yes. omelet at 23:04, Dec 6: redeem? omelet at 23:04, Dec 6: If I renew them, then what s the benefit Ethan G. at 23:04, Dec 6: Redeem means restore them, Ethan G. at 23:04, Dec 6: Benefit of renewing them, you would be able to use them again omelet at 23:05, Dec 6: i dont understand. if I renew them, do I have to chat with you again? omelet at 23:06, Dec 6: "But incase you renew them after you redeem them then yes." then yes for what Ethan G. at 23:06, Dec 6: You can renew them by yourself with the redemption fee of $80.00 each Ethan G. at 23:07, Dec 6: That means, after you pay the redemption fee and renews them again, I would be able to give you discount, not just now as our discount codes aren't working with .studion redemption fees. omelet at 23:08, Dec 6: give me discount for which part? future renew? or what Ethan G. at 23:08, Dec 6: Yes, future renewals. omelet at 23:08, Dec 6: how much Ethan G. at 23:09, Dec 6: Depends what available discount we do have that time, just can't guarantee how much but least would be 15% OFF omelet at 23:10, Dec 6: what 's the regular renew fee? omelet at 23:11, Dec 6: http://www.rwgusa.com/faq_studio_Renew-Grace-Period.htm omelet at 23:11, Dec 6: I checked .studio name grace period is 40 days omelet at 23:11, Dec 6: you lie omelet at 23:12, Dec 6: Grace period for .studio domain name? In accordance with ICANN, Generic Top Level Domains (gTLD) have a 40 day "Grace period" in which a domain name can be renewed without incurring an additional fee. Its important to note however that cpr144449003101 your domain will no longer resolve on the day it expires. After the 40 day grace period, there is a 30 day "Redemption Period" in which you can renew your domain name for an additional $150 USD. omelet at 23:12, Dec 6: do you want me to report your case to namepros? let all the people know how bad you are? Ethan G. at 23:13, Dec 6: That's with ICANN , and you're with Godaddy. omelet at 23:13, Dec 6: godaddy has to follow icann, isn;t it Ethan G. at 23:13, Dec 6: Check this link again Ethan G. at 23:13, Dec 6: https://ph.godaddy.com/help/what-happens-after-domain-names-expire-6700 omelet at 23:13, Dec 6: all the registrars have to follow icann Ethan G. at 23:14, Dec 6: To see what happen to the domain after i t expires, omelet at 23:14, Dec 6: I of course know that omelet at 23:14, Dec 6: I have been managing domain names for 12 year, I have 3000 names Ethan G. at 23:14, Dec 6: ICANN set rules for the domain names for each Registrar like godaddy Ethan G. at 23:15, Dec 6: Each registrar has it's own regulations based with ICANN omelet at 23:15, Dec 6: i jsut talked to uniregistry, and dynadot, they all have 40 days grace period omelet at 23:15, Dec 6: OK, I will post on namepros.com omelet at 23:15, Dec 6: fully dislose our chat in there Ethan G. at 23:15, Dec 6: We have the 40 days gracperiod, Ethan G. at 23:15, Dec 6: And it applies omelet at 23:16, Dec 6: but my .studio names still within grace period Ethan G. at 23:16, Dec 6: However there's $80.00 redemption fee on the 19th day upon expiration of the domain omelet at 23:16, Dec 6: according to icann rules, my domain still in grace period Ethan G. at 23:16, Dec 6: Yes, it is. No one said it isn't Ethan G. at 23:17, Dec 6: We're just telling you omelet, that there is redemption fee on the 19th day. omelet at 23:17, Dec 6: I will report godaddy to ICANN too omelet at 23:17, Dec 6: you are against ICANN omelet at 23:18, Dec 6: I will let all of my friend not regist with godaddy, b/c I know how evil you are omelet at 23:18, Dec 6: bad ass Ethan G. at 23:18, Dec 6: Sure, you can if you think there's something we violated , and I respect your decision omelet at 23:18, Dec 6: and I will transfer away all of my names away from godaddy Ethan G. at 23:18, Dec 6: We're not sir, we're just complying with the process, and we're sorry for following it, Ethan G. at 23:18, Dec 6: I've been here for years omelet at 23:19, Dec 6: give me 5 min, I will post something on namepros Ethan G. at 23:19, Dec 6: And it applies to all. Ethan G. at 23:19, Dec 6: Take your time omelet. omelet at 23:19, Dec 6: you are not that good. I have experienced something before. Ethan G. at 23:20, Dec 6: I know that Rundong, people always think that, and we can't change that, and we're not here to please you nor tell you the things you wanted to hear, we're here to tell you the truth for you to be aware.