What can I do? Pay redemption fee to Godaddy, but the names still in grace period

Discussion in 'Domain Registrar Reviews' started by omelet, Dec 6, 2017 at 11:27 PM.

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784

  1. omelet

    omelet Active Member VIP

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    [​IMG]
    Ethan G.

    Info
    at 22:34, Dec 6:
    You are number 1 in queue, with an estimated wait time of 0 Minutes and 1 seconds. Thank you for your patience, one of our experts will be with you shortly.
    Info
    at 22:34, Dec 6:
    You are now chatting with Ethan G..
    omelet
    at 22:34, Dec 6:
    hello there
    Ethan G.
    at 22:34, Dec 6:
    Hi, thank you for contacting Sales and Support Chat. My name is Ethan G, how may I help you today?
    omelet
    at 22:35, Dec 6:
    I am good thank you
    omelet
    at 22:35, Dec 6:
    i have 3 domain names just expired. I think they are still in grace period, but when I renew them, i have tp pay redemption fee
    Ethan G.
    at 22:35, Dec 6:
    Sure. No worries. Let me check that for you real quick. Could you please verify your 4-digit PIN?
    omelet
    at 22:35, Dec 6:
    the names are: potato.studio, meow.studio, broccoli.studio
    Ethan G.
    at 22:35, Dec 6:
    Ethan G. has sent you a Secure Form: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 for future referrence.
    omelet
    at 22:42, Dec 6:
    Ok I will do
    Ethan G.
    at 22:42, Dec 6:
    So to renew these threee

    omelet
    at 22:42, Dec 6:
    since .com, .ca, .co, .company, all of the, are 42 days
    Ethan G.
    at 22:42, Dec 6:
    That would be $330.51
    Ethan G.
    at 22:42, Dec 6:
    With redemption fees, and renewal for 1 yar.
    Ethan G.
    at 22:42, Dec 6:
    All of the domains are just the same.
    omelet
    at 22:42, Dec 6:
    can u please remove the redumption fee for me?
    Ethan G.
    at 22:42, Dec 6:
    It just that the redemption fee applies on the 19th day upon expiration
    omelet
    at 22:43, Dec 6:
    if it is 330.51, I really have no money to renew,,,,have to let them expired and go..
    omelet
    at 22:43, Dec 6:
    if you can help me remove the redumption fee this time, I can renew them right away
    omelet
    at 22:44, Dec 6:
    I think thats win win
    Ethan G.
    at 22:44, Dec 6:
    Unfortunately, we can't remove that
    Ethan G.
    at 22:44, Dec 6:
    But let me check the best I can do to at least lessen the cost
    omelet
    at 22:45, Dec 6:
    thank you
    Ethan G.
    at 22:47, Dec 6:
    I checked this with my manager and he said that our discount aren't working for .STUDIO domains as those domains are Generic top-level domain.
    omelet
    at 22:48, Dec 6:
    if that is the case, I have no solution but to withdraw the names....
    omelet
    at 22:49, Dec 6:
    thats too sad
    Ethan G.
    at 22:49, Dec 6:
    Sorry to hear that, what I could recommend is
    Ethan G.
    at 22:49, Dec 6:
    To wait for them to be released back in our front of site
    Ethan G.
    at 22:49, Dec 6:
    And that would take 90 days upon expirtaion
    omelet
    at 22:49, Dec 6:
    can u please help me get the auth code?
    omelet
    at 22:50, Dec 6:
    so that I can transfer away
    Ethan G.
    at 22:51, Dec 6:
    The domain were already on expired domains means you can transfer them anymore unless you renew them
    omelet
    at 22:51, Dec 6:
    expired domain can still transferred. i know that's common sense
    Ethan G.
    at 22:51, Dec 6:
    The domain were already on expired domains means you can't transfer them anymore unless you renew them
    Ethan G.
    at 22:51, Dec 6:

    Wait, I'll send you a link
    Ethan G.
    at 22:52, Dec 6:
    https://ph.godaddy.com/help/transferring-expired-domain-names-5019
    Ethan G.
    at 22:53, Dec 6:
    It says there "You must complete the transfer during its grace period before the domain name falls into "redemption," which is when the domain name begins its transfer back to the registry for someone else to register it"
    omelet
    at 22:53, Dec 6:
    can u give me 50% off the redemption fee?
    omelet
    at 22:54, Dec 6:
    why not, godaddy can still make half of the redemption fee
    Ethan G.
    at 22:55, Dec 6:
    We could do that for common domain names, like .com , .net , org and etc. not just with .Studio as that is considered as special domain, and trust me I checked this with my manager and he said that there's no code working on .studio domains for redemption and I'm really sorry about that
    omelet
    at 22:56, Dec 6:
    ok
    Ethan G.
    at 22:58, Dec 6:
    Thanks for understanding, so just to verify, would you still want to proceed in renewing these domain names/
    omelet
    at 22:58, Dec 6:
    which one? .studio?
    Ethan G.
    at 22:59, Dec 6:
    Yes,
    omelet
    at 22:59, Dec 6:
    no
    Ethan G.
    at 23:00, Dec 6:
    OH I see, but incase you consider just chat us back when y ou're ready.
    Ethan G.
    at 23:00, Dec 6:
    Anything else for today?
    omelet
    at 23:01, Dec 6:
    ready for what
    omelet
    at 23:02, Dec 6:
    chat back can get discount?
    Ethan G.
    at 23:02, Dec 6:
    Oh I mean, when you re-consider to renew them
    omelet
    at 23:02, Dec 6:
    if I consider to renew them,,,can u give discount?
    Ethan G.
    at 23:03, Dec 6:
    With the redemption fee, we can't. But incase you renew them after you redeem them then yes.
    omelet
    at 23:04, Dec 6:
    redeem?
    omelet
    at 23:04, Dec 6:
    If I renew them, then what s the benefit
    Ethan G.
    at 23:04, Dec 6:
    Redeem means restore them,
    Ethan G.
    at 23:04, Dec 6:
    Benefit of renewing them, you would be able to use them again
    omelet
    at 23:05, Dec 6:
    i dont understand. if I renew them, do I have to chat with you again?
    omelet
    at 23:06, Dec 6:
    "But incase you renew them after you redeem them then yes." then yes for what
    Ethan G.
    at 23:06, Dec 6:
    You can renew them by yourself with the redemption fee of $80.00 each
    Ethan G.
    at 23:07, Dec 6:
    That means, after you pay the redemption fee and renews them again, I would be able to give you discount, not just now as our discount codes aren't working with .studion redemption fees.

    omelet
    at 23:08, Dec 6:
    give me discount for which part? future renew? or what
    Ethan G.
    at 23:08, Dec 6:
    Yes, future renewals.
    omelet
    at 23:08, Dec 6:
    how much
    Ethan G.
    at 23:09, Dec 6:
    Depends what available discount we do have that time, just can't guarantee how much but least would be 15% OFF
    omelet
    at 23:10, Dec 6:
    what 's the regular renew fee?
    omelet
    at 23:11, Dec 6:
    http://www.rwgusa.com/faq_studio_Renew-Grace-Period.htm
    omelet
    at 23:11, Dec 6:
    I checked .studio name grace period is 40 days
    omelet
    at 23:11, Dec 6:
    you lie
    omelet
    at 23:12, Dec 6:
    Grace period for .studio domain name? In accordance with ICANN, Generic Top Level Domains (gTLD) have a 40 day "Grace period" in which a domain name can be renewed without incurring an additional fee. Its important to note however that cpr144449003101 your domain will no longer resolve on the day it expires. After the 40 day grace period, there is a 30 day "Redemption Period" in which you can renew your domain name for an additional $150 USD.
    omelet
    at 23:12, Dec 6:
    do you want me to report your case to namepros? let all the people know how bad you are?
    Ethan G.
    at 23:13, Dec 6:
    That's with ICANN , and you're with Godaddy.
    omelet
    at 23:13, Dec 6:
    godaddy has to follow icann, isn;t it
    Ethan G.
    at 23:13, Dec 6:
    Check this link again
    Ethan G.
    at 23:13, Dec 6:
    https://ph.godaddy.com/help/what-happens-after-domain-names-expire-6700
    omelet
    at 23:13, Dec 6:
    all the registrars have to follow icann
    Ethan G.
    at 23:14, Dec 6:
    To see what happen to the domain after i t expires,
    omelet
    at 23:14, Dec 6:
    I of course know that
    omelet
    at 23:14, Dec 6:
    I have been managing domain names for 12 year, I have 3000 names
    Ethan G.
    at 23:14, Dec 6:
    ICANN set rules for the domain names for each Registrar like godaddy
    Ethan G.
    at 23:15, Dec 6:
    Each registrar has it's own regulations based with ICANN
    omelet
    at 23:15, Dec 6:
    i jsut talked to uniregistry, and dynadot, they all have 40 days grace period
    omelet
    at 23:15, Dec 6:
    OK, I will post on namepros.com
    omelet
    at 23:15, Dec 6:
    fully dislose our chat in there
    Ethan G.
    at 23:15, Dec 6:
    We have the 40 days gracperiod,
    Ethan G.
    at 23:15, Dec 6:
    And it applies
    omelet
    at 23:16, Dec 6:
    but my .studio names still within grace period
    Ethan G.
    at 23:16, Dec 6:
    However there's $80.00 redemption fee on the 19th day upon expiration of the domain
    omelet
    at 23:16, Dec 6:
    according to icann rules, my domain still in grace period
    Ethan G.
    at 23:16, Dec 6:
    Yes, it is. No one said it isn't
    Ethan G.
    at 23:17, Dec 6:
    We're just telling you omelet, that there is redemption fee on the 19th day.
    omelet
    at 23:17, Dec 6:
    I will report godaddy to ICANN too
    omelet
    at 23:17, Dec 6:
    you are against ICANN
    omelet
    at 23:18, Dec 6:
    I will let all of my friend not regist with godaddy, b/c I know how evil you are
    omelet
    at 23:18, Dec 6:
    bad ass
    Ethan G.
    at 23:18, Dec 6:
    Sure, you can if you think there's something we violated , and I respect your decision
    omelet
    at 23:18, Dec 6:
    and I will transfer away all of my names away from godaddy
    Ethan G.
    at 23:18, Dec 6:
    We're not sir, we're just complying with the process, and we're sorry for following it,
    Ethan G.
    at 23:18, Dec 6:
    I've been here for years
    omelet
    at 23:19, Dec 6:
    give me 5 min, I will post something on namepros
    Ethan G.
    at 23:19, Dec 6:
    And it applies to all.
    Ethan G.
    at 23:19, Dec 6:
    Take your time omelet.
    omelet
    at 23:19, Dec 6:
    you are not that good. I have experienced something before. :)
    Ethan G.
    at 23:20, Dec 6:
    I know that Rundong, people always think that, and we can't change that, and we're not here to please you nor tell you the things you wanted to hear, we're here to tell you the truth for you to be aware.
     
    Last edited: Dec 6, 2017 at 11:39 PM
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. omelet

    omelet Active Member VIP

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    @Joe Styler


    According to ICANN, my three domains are still within grace period. that's why I didnt renew them that fast, I did some research before.

    Today when I try to renew the names, godaddy said I need to pay redemption fee around $300+. But the fact is that, according to ICANN rules, my names still good to renew or transfer
     
  3. usernamex

    usernamex The goggles do nothing| VIP

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    TL:DR - the names are: potato.studio, meow.studio, broccoli.studio

    Even if you can transfer out for $17, that would be a waste of $51. Drop them : smile : Drop them like a Hot Potato.

    dot studio has a single sale recorded at NameBio - and one that is far superior to the choices above
    design.studio 15,000 USD 2017-01-12 Rightside
     
  4. omelet

    omelet Active Member VIP

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    Ethan G.
    at 23:21, Dec 6:
    I hope you understand, am not here to argue with you. Anyway, is there anything else I can help you with?
    omelet
    at 23:22, Dec 6:
    no i m not arguing with you too, sir
    omelet
    at 23:31, Dec 6:
    just talked to uniregistry, namecheap, dynadot, netfirms, all of them have 40 days as grace
    omelet
    at 23:31, Dec 6:
    Yes
    omelet, we also have 40 days
    omelet
    at 23:32, Dec 6:
    but why you charge me
    omelet
    at 23:32, Dec 6:
    you said 18 days, not 40 days, i m confused
    omelet
    at 23:32, Dec 6:
    is it 40 days or 18 days
    Ethan G.
    at 23:32, Dec 6:
    Let me explain it again,
    Ethan G.
    at 23:34, Dec 6:
    The domain has 40 days grace period which where you can renew it ,
    Ethan G.
    at 23:35, Dec 6:
    And from day 1 to day 18 - No redemption fee
    Ethan G.
    at 23:35, Dec 6:
    Day 19 to Day 40 - With redemption fee of $80.00
    Ethan G.
    at 23:35, Dec 6:
    Does it make sense?
    omelet
    at 23:35, Dec 6:
    grace period = no redemption fee
    rundong
    at 23:35, Dec 6:
    redemption fee = not a grace period any more
    Ethan G.
    at 23:36, Dec 6:
    That's your description of grace period,
    Ethan G.
    at 23:36, Dec 6:
    this article https://ph.godaddy.com/help/what-happens-after-domain-names-expire-6700 explains it all
    Ethan G.
    at 23:36, Dec 6:
    That's godaddy process after the domain expires,
    Ethan G.
    at 23:36, Dec 6:
    And I'm just explaining it to you
    omelet
    at 23:37, Dec 6:
    if you go back to out chat, in the beginning, you said grace period is 18 days. now you said 40 days
    omelet
    at 23:37, Dec 6:
    conflict or not
    Ethan G.
    at 23:37, Dec 6:
    I went back
    Ethan G.
    at 23:37, Dec 6:
    And here's what I've said
    Ethan G.
    at 23:38, Dec 6:
    " And grace period you have upon expiration to renew them without any redemption fee is 18 days
    11:39am
    And on the 19th day of expiration, ICANN applies $80.00 redemption fee on the for each domain "
    omelet
    at 23:40, Dec 6:
    Grace period for .studio domain name? In accordance with ICANN, Generic Top Level Domains (gTLD) have a 40 day "Grace period" in which a domain name can be renewed without incurring an additional fee.
    omelet
    at 23:42, Dec 6:
    https://www.icann.org/resources/pages/udrp-rules-2015-03-11-en
    Ethan G.
    at 23:43, Dec 6:
    I don't see it with the link you gave me
    omelet
    at 23:44, Dec 6:
    The Redemption Period occurs approximately 30 days after a domain has reached its expiration date. For 30 days after the expiration date the domain will be available for renewal during a grace period. After the 30 day grace period, the domain will enter a hold period known as the Redemption Period for another 30 days.
    omelet
    at 23:44, Dec 6:
    the definitely distinguish grace period and redemption period., they are different
    Ethan G.
    at 23:45, Dec 6:
    I don't what to say anymore, but if you believe that compare to what I am saying
    Ethan G.
    at 23:45, Dec 6:
    You may call ICANN instead,
    Ethan G.
    at 23:45, Dec 6:
    And try to renew the domain with them
    Ethan G.
    at 23:46, Dec 6:
    My statement wouldn't be changed Rundong.
    Ethan G.
    at 23:46, Dec 6:Redemption fee still applies.
     
  5. omelet

    omelet Active Member VIP

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    I dont mind how much to renew. I just want to double confirm that according to ICANN, the grace period for .studio is 40 days. And my names still in grace period, why cannot I renew or transfer?
     
  6. omelet

    omelet Active Member VIP

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    I think godaddy staff doesn;'t quite understand what is:
    - grace period
    - redemption period

    he said grace period include redemption period:

    "
    ...
    The domain has 40 days grace period which where you can renew it ,
    Ethan G.
    at 23:35, Dec 6:
    And from day 1 to day 18 - No redemption fee
    Ethan G.
    at 23:35, Dec 6:
    Day 19 to Day 40 - With redemption fee of $80.00"
     
  7. omelet

    omelet Active Member VIP

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    Marisa
    at 23:57, Dec 6:
    Hi, Omelet. This is Marisa, one of the supervisors for GoDaddy. Give me a few minutes while I review your conversation with the previous agent.
    Omelet
    at 23:57, Dec 6:
    OK
    Omelet
    at 23:57, Dec 6:
    thanks
    Omelet
    at 23:58, Dec 6:
    my names still in grace period according to ICANN rules, which is 40 days.
    Omelet
    at 23:58, Dec 6:
    please remember I will copy all of our chat and I will keep them as my evidence to protect my right
    Marisa
    at 0:06, Dec 7:
    The 40 days is the ICANN grace period, we have different timelines, this is GoDaddy. If you wish to redeem your domain names though it would be $80 redemption fee + renewal fee per domain name. We don't have a way to waive the fee, though as an advice, it's better to renew domain names on time to avoid the redemption fee.
    Omelet
    at 0:08, Dec 7:
    what's definition and difference meaning of grace period and redemption period
    Omelet
    at 0:09, Dec 7:
    according to your staff, you dont really know what's the meaning of them and difference and relations
    Omelet
    at 0:09, Dec 7:
    I need to talk to you supervisor, miss, you are not the one I want to talk
    Marisa
    at 0:10, Dec 7:
    You're already talking to a supervisor, Omelet. Grace period is the time we provide clients to renew their domain without the redemption fee. Redemption period explains itself, you can renew the domain but with the redemption fee of $80.
    Omelet
    at 0:10, Dec 7:
    then you grace period is 18 days?
    Marisa
    at 0:11, Dec 7:
    Now, if you don't wish to pay the redemption fee to renew the domain names, there is nothing we can do. I'm letting you know that for you to renew the domain names it you have to pay the $80 redemption fee per domain name.
    at 0:11, Dec 7:
    if that is the case, you are against ICANN rules
    Omelet
    at 0:11, Dec 7:
    is your grace period 18 days or 40 days
    Marisa
    at 0:11, Dec 7:
    As mentioned, we have our own timeframes.
    Omelet
    at 0:12, Dec 7:
    just tell me 18 days or 40 days
    Marisa
    at 0:12, Dec 7:
    The grace period has been mentioned to you before, repeatedly.
    Marisa
    at 0:12, Dec 7:
    18 days
    Omelet
    at 0:12, Dec 7:
    OK. then your answer is different from the previous staff
    Omelet
    at 0:12, Dec 7:
    he said you also have 40 days as grace period
    Marisa
    at 0:12, Dec 7:
    No. The agent explained to you that the grace period is 18 days.
    Omelet
    at 0:12, Dec 7:
    Ethan G. at 23:35, Dec 6: The domain has 40 days grace period which where you can renew it , Ethan G. at 23:35, Dec 6: And from day 1 to day 18 - No redemption fee Ethan G. at 23:35, Dec 6: Day 19 to Day 40 - With redemption fee of $80.00"
    Omelet
    at 0:13, Dec 7:
    if yo go back to our record, you know he said you also have 40 days as grace period
    Omelet
    at 0:13, Dec 7:
    but if you say your grace period is 18 days, then you are agains ICANN rules
    Omelet
    at 0:14, Dec 7:
    But you can redeem the domain for up to day 42 with the redemption fee. Here is the timeframe again for you to read:
    https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700

    Marisa
    at 0:14, Dec 7:
    Stop mentioning ICANN, I've told you that the domains timeframe we have is different.

    Marisa
    at 0:14, Dec 7:
    Either you can renew the domains with the redemption fee
    Marisa
    at 0:14, Dec 7:
    Or let them go
    Marisa
    at 0:14, Dec 7:
    Those are your two options.
    Marisa
    at 0:14, Dec 7:
    It's up to you,
    Omelet
    at 0:14, Dec 7:I know I can pay redemption fee and then renew it. I am not talking about that part. I am talking about your against rules

    Marisa
    at 0:15, Dec 7:
    I've told you that the domains timeframe we have is different.

    Marisa
    at 0:17, Dec 7:
    I'm not angry, but the conversation is going on circles and you don't wish to accept the fact that we have different timeframes. Not everything you wish to happen, happens simply because you want it to happen. Now, is there anything else aside from this, Omelet?
    Omelet
    at 0:18, Dec 7:
    I only know you staff between each other have differnt answers, not consistent,
    Marisa
    at 0:19, Dec 7:
    Is there anything else aside from this though?
    Omelet
    at 0:20, Dec 7:
    :) I am laughing at you
    Marisa
    at 0:21, Dec 7:
    Well, if there's nothing else. I will be closing this chat now. You can wait until your domain names are available to the public again and register them regularly. Have a great rest of your day, Omelet
    Marisa
    at 0:21, Dec 7:
    Thank you for chatting with us! We value your feedback. Please click the Close button at top right to answer a few questions about your experience with us today.
     
    Last edited: Dec 7, 2017 at 12:25 AM
  8. omelet

    omelet Active Member VIP

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    two staff

    one staff said Grace period is 40 days (and redemption fee applied to grace period)

    another (supervisor) said 18 days
     
  9. omelet

    omelet Active Member VIP

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    One said Godaddy follows ICANN rules

    Supervisor said ICANN is ICANN, Godaddy is Godaddy

    @Joe Styler
    I love to hear what do you say
     
  10. creataweb

    creataweb Top Member VIP ★★★★★★★★★★

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  11. usernamex

    usernamex The goggles do nothing| VIP

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  12. omelet

    omelet Active Member VIP

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    But they said I cannot transfer.......
     
    Last edited: Dec 7, 2017 at 12:57 AM
  13. karmaco

    karmaco Established Member

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    There where two huge threads not long ago here and email sent out to customers about GoDaddy changes. Guess you didn’t read that or receive the email they sent out.
     
  14. omelet

    omelet Active Member VIP

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    what changes?
     
  15. usernamex

    usernamex The goggles do nothing| VIP

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  16. omelet

    omelet Active Member VIP

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  17. usernamex

    usernamex The goggles do nothing| VIP

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  18. rivey001

    rivey001 Active Member VIP

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    I think I got an email not long ago that as of December 4, the redemption period will be change...

    "We are making a change to our domain name expiry process and wanted to give you enough notice to make decisions on your portfolio. GoDaddy is changing the domain renewal timeline from 42 to 30 days for most domains. Based on our research, less than 1% of our customers renew after 30 days.

    Starting Dec 4, the following changes will happen to expired domain names:

    ▪ After Day 5 of expiration, DNS, email, hosting, redirecting and any other DNS-dependent services will be interrupted and stop working.
    ▪ After Day 30 of expiration, domain names are no longer able to be renewed or transferred away."
     
  19. omelet

    omelet Active Member VIP

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    Ethan G.
    at 22:51, Dec 6:
    The domain were already on expired domains means you can transfer them anymore unless you renew them
    omelet
    at 22:51, Dec 6:
    expired domain can still transferred. i know that's common sense
    Ethan G.
    at 22:51, Dec 6:
    The domain were already on expired domains means you can't transfer them anymore unless you renew them
    Ethan G.
    at 22:51, Dec 6:





    @Joe Styler







    ugly godaddy
     
  20. SarbjitGrewal

    SarbjitGrewal New Member

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    Yes, if you would like to transfer your existing domain name which is expired then you can't, First you need to renew that particular domain then you would be able to transfer that domain on to another host or registrar.
     
  21. omelet

    omelet Active Member VIP

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    However I just successfully transferred all of them
     
  22. omelet

    omelet Active Member VIP

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    are you kidding ???

    Non sense at all. Big Joke.
     
  23. SarbjitGrewal

    SarbjitGrewal New Member

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    Aha, that's great.
     
  24. omelet

    omelet Active Member VIP

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    thats not the point

    the point is that why godaddy always make these easy things complicated and always tell lies!!!!!

    they keep f*cking keep f*cking
     
  25. SarbjitGrewal

    SarbjitGrewal New Member

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    Do you want to be the part of this joke? I have the same issue with Godaddy.
     

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