What can I do? Pay redemption fee to Godaddy, but the names still in grace period

Discussion in 'Domain Registrar Reviews' started by omelet, Dec 6, 2017 at 11:27 PM.

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  1. omelet

    omelet Active Member VIP

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    I never give jokes a f*ck

    I always fight back
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. SarbjitGrewal

    SarbjitGrewal New Member

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    That's great, I have moved my three domains from Godaddy to another registrar with cheap renewal and transfer price.
     
  3. omelet

    omelet Active Member VIP

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    I ll transfer all

    No more Godaddy in my life
     
  4. abdou01

    abdou01 Established Member

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    I did the same too, I transfered all of my domains to Dynadot and Namesilo, GoDaddy change their policy in order to steal our domains, I don't understand why they don't respect Icann grace period !!
     
  5. stub

    stub Top Member VIP ★★★★★★★★★★

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    I feel sorry for you @omelet. I would have given up on those three domains as a lost cause, just because of the hassle. But I see you did manage to transfer them away for now, at no extra cost. Somewhere in the diatribe, from those 2 GoDaddy support staff, I thought you were told you could not transfer them away before renewing them first. But at least GoDaddy are following ICANN rules and allowed you to transfer them away. A small mercy :) Which is why, like you, I don't trust anything these support staff tell you, without double checking the facts.

    What I would ask. What actually is the complete life span of .com domains from 1-45 days after expiry. From the current owners position. OK. The last part is clear. from 31-45 days after expiry you don't own the domain anymore (or do you still own it in the whois). But I would like to get a clear understanding from 0-30 days after expiry. The life span of a domain according to GoDaddy, and what they allow or don't allow you to do during each part of those 30 days. Because I got confused from GoDaddy's support staff's responses, when applying them to .com domains.

    @Joe Styler
     
    Last edited: Dec 7, 2017 at 5:21 AM
  6. Paul Nicks

    Paul Nicks Active Member GoDaddy Staff PRO VIP ★★★★★★★★★★

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    @stub here's an article describing the expiry lifecycle at GoDaddy https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700

    @omelet the policy on all gTLDs is 30 days auto-renew grace, but the name isn't technically moved to an auctions holding account until it receives a bid. Since .studio names don't go through our expiry auctions at all, they never get moved to the holding account so they can be xferred out until we drop the name at day 42. This explains why you were able to move the name out, and also why the support agent was confused, it's a nuance that is difficult to train 3k+ reps on.
     
  7. omelet

    omelet Active Member VIP

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    Even your supervisor said the domains cannot transferred

    The other staff said he has been with you for many many years, he said I cannot transfer my names

    I think you trained your staff to behave like this ways in order to make money.

    I have already many experiences with your staff, sometime on phone sometime in chatting. I feel sad and tired.

    Sir, @Paul Nicks , Godaddy f*cking their customers, tell lies, cheating money, they are f*cking sh*t
     
  8. premkumar

    premkumar Established Member

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    Just get the Transfer code and move the 3 domains. problem solved
     
  9. omelet

    omelet Active Member VIP

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    They never gave. Never gave. I need to be very angry and fight against them, after hours and hours of fight. They can give

    This time, even to last min, they still told me u could not transfer, or no transfer option. In control panel, I could not request for auth code or unlock names

    So it is not just Godaddy staff problem, it’s fully Godaddy problem!! They did not allow customer to request for auth code by themselves, there is no transfer option at all!


    I already gave up, I was thinking only renew one name, and pay redemption fee . Then sudden I saw I could request auth code manually. That’s why I could transfer eventually

    Godaddy always make things complicated
    @Paul Nicks
    @Joe Styler

    Do you want to give us a sorry in public?

    Who is going to come out to say a sorry?
     
    Last edited: Dec 7, 2017 at 10:40 AM
  10. omelet

    omelet Active Member VIP

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    @Paul Nicks
    @Joe Styler

    Don’t f*cking say your company has large number of staff, I hv seen many great companies much larger than you!

    That’s not your reason.

    You need to say sorry, as you represent Godaddy here at namepros


    If I don’t do this for this time, you will keep f*cking me in future
     
    Last edited: Dec 7, 2017 at 10:40 AM
  11. omelet

    omelet Active Member VIP

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    We need justice, we need fairness, we need transparency, we need respect!!!!!

    @Paul Nicks
    @Joe Styler

    Be the man, say sorry
     
    Last edited: Dec 7, 2017 at 10:40 AM
  12. premkumar

    premkumar Established Member

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    @omelet

    Try the below step, i think i got transfer code from Godaddy even after expiry date:
    Below content is taken from another website


    1. To unlock an expired domain name, please perform the following actions:


    • Log into your Account Manager;
    • Next to Domains, click Manage;
    • In the Domains drop-down menu, select Expired Domains;
    • Select the domain name(s) you want to unlock;
    • Click Lock, and then select Off;
    • Click Save.

    2. To receive the Auth/EPP code for an expired domain name, you need to:

    • Log in to your Account Manager;
    • Next to Domains, click Manage;
    • In the Domains drop-down menu, select Expired Domains;
    • Select the domain name(s) you need to get the authorization code for, click Email Authorization, and then click OK. The authorization code will be sent to the admin email address for the domain name.
     
  13. omelet

    omelet Active Member VIP

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    Hey hey hey bro

    Do you think only you knew this? I v been managing these for years!

    The thing is Godaddy didn’t allow me to push “unlock” and “ send auth code” button within expired name operational panel they locked that part and I could do nothing . Only option was to pay redemption fee and recover names

    Do you understand me?
     
    Last edited: Dec 7, 2017 at 10:50 AM
  14. premkumar

    premkumar Established Member

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    Sorry bro, It's worked for me, so just shared. May be they changed the policy. I read somewhere in namepros about godaddy changed policy on transfer out expired names.

    As you said, just move out all other domains from them.
     
  15. omelet

    omelet Active Member VIP

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    Yes I know you are very kind and sweet. I really appreciated

    some of my expired godaddy names cannot order auth code through that procedure, some can.
     
  16. omelet

    omelet Active Member VIP

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    @Paul Nicks
    @Joe Styler

    Dont forget You two have to represent Godaddy to say sorry.

    You have 48 hours to react positively.


    thank you
     
  17. omelet

    omelet Active Member VIP

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    oh this thread is moved.
     
  18. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Of course we are sorry the agent gave you incorrect information about the transfer but they did give you the article a couple times in the conversation https://ph.godaddy.com/help/transferring-expired-domain-names-5019 that tells you how to transfer an expired domain without paying the renewal fee which is what you did in the end. As someone pointed out you were also incorrect in how ICANN's expiration policy works. I have found it is better to be humble in my life as I am frequently enough incorrect despite the best intentions and try to extend the same grace to others as I hope to get myself. I am glad this worked out ok for you in the end and sorry again that you did not get the information quickly and clearly. The agent was correct that if you wanted to renew the domain late with us there is an additional fee.
     
  19. omelet

    omelet Active Member VIP

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    Thank you for your attitude. But your still explained for your agent quite bit. As customers, we are not required to have extensive and accurate knowledge; however, we pay you Godaddy money for our services. You need to have the accurate knowledge.

    @Joe Styler , you are humble. But your staff and agents not humble. And you can not require customers to be humble and soft. If we are in that case, we lost our money, we got cheated, and we are fully raped.

    I have lost all the confidences and trust in your agents. tons of bad experiences.

    But thank you for your "sorry", even I feel you still try to defend yourself.
     
  20. wwwweb

    wwwweb Top Member VIP

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    If you knew more than the rep, then why goat them into that painful conversation.

    Your domain meow.studio Expires on 2018-11-07, at 95% of registers after 30 days they require a redemption fee. Dealing with Godaddy for a long time, the transfer out rules after grace expiration is not a common question among the clients. This is more of a domainer loophole, mainly people who have been using the expiration process to get a free pricing quote, or get some free advertising for their domain. So that loophole is closed now.

    The rep was pretty patient with you, you weren't asking for a discount, you were looking for a freebie.
    There rules are pretty straight forward 30 days into expiry the domain is now in a redemption state, and for that service they have to charge you. It doesn't matter if you have 230 domains there, they make maybe $75 per year off you if they are lucky, minus the service costs of providing lengthy customer support.

    I bet you that you need Godaddy, more than they need you, but you will never admit it.

    Dynadot, they charge a $10 fee for that 31-40 day renewal period, and after that it would be that top level redemption fee.

    I would think you have learned enough at namepros to at least not even waste your time looking for a coupon, and just move them out.
     
    Last edited: Dec 7, 2017 at 1:25 PM
  21. omelet

    omelet Active Member VIP

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    And it is not just because of the accuracy of the knowledge. it is about the attitude and ethics.

    Your agent always want to cheat me for making more money, I think maybe they take some sales commissions or not- I dont know, I cannot judge.
     
  22. omelet

    omelet Active Member VIP

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    No you didnt read through whole thing.

    They said names not be able to transferred-----> this is wrong
    They said grace period is 18 days----> this is wrong
    They blocked me from transfer and request for auth code----> this is wrong


    Long story short, easiest way to solve my problem is to follow rules and let me transfer away. But this is painful, no Godaddy staff nicely serve me in that way.
     
  23. omelet

    omelet Active Member VIP

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    I know more than them? maybe. I deal with domain everyday, same to them. I know this issues can be solved in my way. But reality is that even I know the truth, I cannot do whatever I feel rightfully. They just block me from behaving reasonablly.

    I want to transfer the name, they said no this is not allowed, you have to pay first.

    I discussed with them regarding grace period and redemption period, I feel they have no sufficient and accurate knowledge.
     
  24. omelet

    omelet Active Member VIP

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    Plus, as a business, they should precious each of customers, consider each of us as valuable member. But I didnt see that from godaddy

    You can see they dont me, no problem. I have uniregistry, $8.4/ year to renew com, and I have moved 2000 names to them already. I have namesilo, around 500 over them. I have dynadot, and a few other options

    Internet not just have godaddy, domain registries all over there. If godaddy treat me in this sh*tty way, that's because this is their standard to treat small customers like me. If this fundamental services is in so bad quality, how can you expect them to do more ?

    You are with godaddy, that;s you choice. I am just pointing out truth.

    Godaddy doesn need me, come on, I dont need them either.
     
  25. omelet

    omelet Active Member VIP

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    Let me ask you one simple question:

    If I am a newbie, without any knowledge in domaining, what would the situation be like eventually?


    I think I would pay $300+ bucks for the redemption fee, as the only choice to keep the names I love- this is fully according to Godaddy agent's information.

    However, is that the only way? No. But you staff said no other ways.
    Can I save the $300+ redemption fee? Yes, but your staff said must pay to keep the names.

    Without my insist, my names could not transferred away.


    fact.
     

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