URGENT!! NAmeCheap MAJOR Issue

[Matt]

Hey folks..Wondering if it's me they picked on or anyone else.

I registered 2 domains yesterday
SupportWorker.biz and CareWorker.biz

Today, I deposited $35.52 into my account at about 2.00pmGMT

30 seconds later, there whole server went off the face off the internet.

2 hrs later, it returned.

My 2 domains had vanished, and my $35.52 has gone aswell.

Paypal have made the payment and confirmed it, saying they owe it to me.

Any suggestions what to do. I've tryied the listed number on the whois engine, and no hope. Recorded message to be left, which i have done twice. I emailed them 5 hrs ago, and no response.

Can anyone help? Please?

Matt

 

[Raf]

I would suggest that e-mail support and tell them whats going on, be sure to include the transit ID# and etc just in case so they know for sure. Hope that helps.

 

[Darren]

I've had a bit of trouble with NameCheap in my past few registared domains.

I recommend you contact NameCheap support, and explain the situation. Just supply your username and a detailed explanation.

 

[g0ldy]

their support is slow as

 

[Matt]

Welp, done all f the above.....and still nothing.

We Shall see.

Duke, woundlnt mind mate if you could comment on this in DNJ. Might get em to put there butts in gear Alas....

Thanks
MAtt

 

[Riceman]

Originally posted by g0ldy
their support is slow as

I agree, I stopped using them

 

[Darren]

Originally posted by SY4
Welp, done all f the above.....and still nothing.

Hold tight good buddy!

I submitted my first email, got a reply within half an hour... That was great... Replied back, it took over a day for another reply...

Talking about slow responses, PayPal isn't exactly the fastest either! :zzz:

 

[Zero-Life]

thats gay, keep emailing them

 

[identity_00]

threaten a chargeback.. if no response chargeback.

 

[Zero-Life]

chargeback? woah i live in bothell wa lol

 

[Riceman]

Originally posted by Zero-Life
chargeback? woah i live in bothell wa lol

??????

 

[Zero-Life]

for identity00

 

[Riceman]

Oh ok..

 

[zestydomains*com]

Same Problem Here!!!

I can echo the same problem with namecheap. In my first experience with them, I registered my new account and first name with them yesterday, and today I tried to log in and it stated that my username didn't even exsist! I ran a whois on my domain and it is still registered to me, but I have NO access to it so far! AHHHHH. Please keep us up to date on what you find out from Namecheap on resolving this, and I'll try to do the same!

-Not too excited in Namecheap land...
:{ Drew

 

[Riceman]

Re: Same Problem Here!!!

Originally posted by zestydomains*com
I can echo the same problem with namecheap. In my first experience with them, I registered my new account and first name with them yesterday, and today I tried to log in and it stated that my username didn't even exsist! I ran a whois on my domain and it is still registered to me, but I have NO access to it so far! AHHHHH. Please keep us up to date on what you find out from Namecheap on resolving this, and I'll try to do the same!

-Not too excited in Namecheap land...
:{ Drew

Did you try to contact their support?

 

[zestydomains*com]

NameCheap Emailed but no Reply Yet!

Hello Riceman,

Thanks for your reply. I did send them an email at noon today and here about 11 hours later I still haven't heard back. Something pretty bad must have happened at namecheap! I'm pretty darn concerned!

Thanks,
Drew

I'll try to reply to this thread when I hear back!

 

[Jeffrey]

Just be cool with when you ask for questions, just control yourself first. Then after 3 days with the same problem. Contact Binladen.

 

[identity_00]

Tell me you better have paid with credit card using paypal?
ALWAYS....ALWAYS use a credit card online.
ALWAYS..dont leave home without it. If youre paying out of your checking account with somekind of withdrawl with paypal, you might as well just put the cash in a envelope, lick it, and send it.

Well..I hope it works out for you - good luck.

 

[Anthony]

Originally posted by identity_00
Tell me you better have paid with credit card using paypal?
ALWAYS....ALWAYS use a credit card online.
ALWAYS..dont leave home without it. If youre paying out of your checking account with somekind of withdrawl with paypal, you might as well just put the cash in a envelope, lick it, and send it.

Well..I hope it works out for you - good luck.

That's a very good point. At least then you have some sort of way (ie- a chargeback) of getting your money back if things go sour.

 

[Matt]

Welp, still nothing, and it's coming up to the 24hr point.

No credit, although it now appears I can see both domains reged to me, and RJ could only see 1 reged to me. So something definately is a tad weird.

As far as namecheap goes, it looks like at 2.00pm GMT yesterday, there server crashed, and they rolled back using a previous update from the DB. That's the only way I can explain it. They will HAVE to credit my account, as I have official verification from Paypal. Personall,y I cant say enuff good things about them. They answer there phones quickly and efficiaently and will email any info you need for a legal stance.

Welpp, will keep you all updated.

Matt