Undeveloped.com Experience

[JudgeMind]

Has anyone used undeveloped.com to sell domains? They claim to be able to increase a domainers sales by 54%.

 

[alcy]

There's quite some activity in this thread, even I miss messages sometimes .

Some payment options aren't instant (Bankwire & Sepa or direct debit for example) which makes that model a bit hard to implement. Also, when a buyer places a bid and you accept it but they read their email 12-24 or 36 hours later, this only would add additional friction. Buyers would then contact us, request if the sale can go through after all or complain that they've already paid via bank wire but the transaction isn't active anymore etc.

What we've been thinking about and want to test soon is to add the option for sellers to auto-cancel a transaction if the buyer doesn't pay in a specified timeframe (3-7-14 days). We'll then make this condition extremely clear to the buyer.

One reason why I'm personally not that keen to introduce features like the above is that we have data that proofs that the above will hurt sales and your bottom line. So the dilemma we have is that the feature will make sellers happy but effectively also make sure you'll generate less revenue in the end.

well u let sellers cancel sale on their own now..anytime after sale... while stilll trying collect...so imo no need for any more changes now..this way u can concentrate other features...

 

[alcy]

@Undeveloped It has been a couple of days and I have not been getting response for my questions at UD, which I asked in a conversation window of a negotiated deal - while waiting for the payment. So I will ask it here as others may find it helpful too. Sorry if this was already asked earlier - not gonna read back 70 pages.

• Is there a limit to the number of times reminders are sent to such possibly deserted lead ?
• At what interval are these reminders sent ?
• How long do you guys recommend a seller to wait before you are sure that it is a fake inquiry so that the name can be switched back for sale ?

The only thing more disappointing when a fake buyer bails on a negotiated deal is probably not getting a response from your own service provider.

In my case, I have unchecked on the sold button, since I wanted this domain to be back on the market as soon as possible. It been 7 days since the agreement was reached and it is possible that I could be missing other leads.

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In case someone needs the data for any sort of analysis - The domain is a two-keywords brandable, the agreed amount was $700 and the "buyer" is from canada.

undev has feture to let you unmark as sold any sale.. at any point after sale happens.. so wenrever I see sales that I suspect will not complete (often u can tell) I unmark it right away as sold (click edit after you are in domain settingS). this still alows me and undev to continue trying collect payment.. while domain goes back to market for other leads and offers.

as far as I am concerned this is the ultimate in seller control .. and something you can only dream of having at say sedo or gd... where they want to contriol everything.. and imo with this feature, its pointless to try to implement or discuss any further imrpovvements on the unpaid system. jmo

 

[oldtimer]

For more expensive domains that are up for negotiations It's best to require a nonrefundable deposit of lets say $100 upon the end of negotiations and then give the buyer ample time (like up to 14 days) to make the payment, and for less expensive domains like the ones that are priced $500 or less the buyer should be required to make instant payment upon purchase. End users are a rare group and if they happen to come your way as potential buyer they should be dealt with appreciation and respect, for most people here it's not like people are lined up to buy their domains and that they are going to miss out on a sale if they gave the buyer a little more time to make the payment. IMO

 

[NYJimbo]

undev has feture to let you unmark as sold any sale.. at any point after sale happens.. so wenrever I see sales that I suspect will not complete (often u can tell) I unmark it right away as sold (click edit after you are in domain settingS).

Just did that twice recently. Very nice feature to put a domain back out there for a real buyer. Both times the "buyer" never came back to complain because obviously they were not serious.

 

[Haykay2005]

GA just stop tracking my undeveloped traffic. I didn't apply any filter. Just noticed visits have dried up. I tested with some of my names, no visits recorded by both GA and undeveloped . It's over 7 hours now. Am I the only one?
@Undeveloped

 

[domains21]

@Haykay2005 How are you so sure it's stopped working? It's possible that GA or Undeveloped have updated the bots detection. I've been tweaking and updating my filters to rid some that still get through.

You can always try opening an Incognito/Private window and visiting one of your domains and watching in GA Real time to see if it sees it.

 

[Haykay2005]

.

 

[Haykay2005]

@Haykay2005 How are you so sure it's stopped working? It's possible that GA or Undeveloped have updated the bots detection. I've been tweaking and updating my filters to rid some that still get through.

You can always try opening an Incognito/Private window and visiting one of your domains and watching in GA Real time to see if it sees it.

I visited some of my names and checked in real time. Nothing is showing. Even undeveloped visit has not increased on those names

 

[domains21]

Another thing you can try is change the Default URL in the Property column setting (in Admin) to one of your domains and then use the Tracking Info > Tracking Code option to send Test traffic and see if it shows.

... or post one here and we can visit.

 

[Haykay2005]

Another thing you can try is change the Default URL in the Property column setting (in Admin) to one of your domains and then use the Tracking Info > Tracking Code option to send Test traffic and see if it shows.

... or post one here and we can visit.

All I know is I didn't alter anything . The visits suddenly stopped about 8 hours ago

 

[Joakim]

All I know is I didn't alter anything . The visits suddenly stopped about 8 hours ago

It's happened to me as well, dried up completely the last 12-24 hours. Glad I'm not the only one facing this issue, obviously a hickup somewhere.

Haven't figured out anything, have you?

 

[carob]

My GA also shows no GA views on 12 Feb.

Tried viewing a page when not logged in to Undev (using another browser) and GA does not show a real time visit.

You can see the GA code in the page by just going to View.:Source in your browser, and you'll see your GA ID there. Looks like the code has changed, before it mentioned PageTitle which was the variable you need to know which domain of yours someone visited - otherwise all the traffic would be treated as going to one domain, undeveloped.com

Are Undev in the process of adding Optimizely? I see that in the page source code.

Undev does not track logged in users, they said when I asked them before in this thread, however when I visit a domain of mine today when logged in at Undev in that same browser, I do see the GA sourcecode in the page code. Is that how it should be?

 

[Haykay2005]

It's happened to me as well, dried up completely the last 12-24 hours. Glad I'm not the only one facing this issue, obviously a hickup somewhere.

Haven't figured out anything, have you?

No solution for now. Still no traffic count . Something is wrong somewhere

 

[DAN.COM]

For more expensive domains that are up for negotiations It's best to require a nonrefundable deposit of lets say $100 upon the end of negotiations and then give the buyer ample time (like up to 14 days) to make the payment, and for less expensive domains like the ones that are priced $500 or less the buyer should be required to make instant payment upon purchase. End users are a rare group and if they happen to come your way as potential buyer they should be dealt with appreciation and respect, for most people here it's not like people are lined up to buy their domains and that they are going to miss out on a sale if they gave the buyer a little more time to make the payment. IMO

Hi Oldtimer,

Thank you for sharing your feedback with us. I appreciate it! We've identified the problem and have planned some customer development programs to understand and then address the core issue causing troubles at the moment. Your proposal can be one of the experiments we'll set up to see if the problem will be solved by going in that route.

In the past few weeks, we've identified some interesting signals already and have started assigning quality scores to traffic/leads. This or at latest next week the first implementation will go live which should make sure that less non-serious buyers complete the process of placing a bid.

We also found out that a large part of the non-serious buyers don't understand what they're doing and they don't realize that they're interacting with a domain marketplace.

Yesterday, for example, we had a young lady that placed an offer on a domain, which was accepted. She even proceeded and paid for the domain. She then called us and asked us when she could move into the new house she rented for $750 a month... So she landed on a for sale page, assumed she could rent a house for $750, completed checkout and found out she actually bought a domain.

The above example is not that unique and happens more often than we'd ever imagined.

We conclude based on the above example two things:

1: our purchase flow is very easy and frictionless. This is a good thing for all of us. A general rule in e-commerce remains; the less friction, the higher the conversion.

2: people don't read and are hard to manage. Without scaring real buyers, it's quite hard to force people to read properly what they're doing. Since we started supporting 7 languages, we did see the number of confused buyers decline but it wasn't enough.

And the above is just 1 type of "problematic buyer". There are multiple personas and one at a time we'll aim to come up with solutions to tackle the problems they create.

Kind regards,

Reza

 

[DAN.COM]

No solution for now. Still no traffic count . Something is wrong somewhere

Hi Haykay,

Thank you for raising this issue.

Yesterday we rolled out some changes indeed to improve our backend which caused an issue. The GA javascript that we generate was flagged as unsafe by our system and so was blocked. We've fixed the problem first thing this morning after I read your post here on Namepros.

Apologies for the inconvenience.

Kind regards,

Reza

 

[Haykay2005]

Hi Haykay,

Thank you for raising this issue.

Yesterday we rolled out some changes indeed to improve our backend which caused an issue. The GA javascript that we generate was flagged as unsafe by our system and so was blocked. We've fixed the problem first thing this morning after I read your post here on Namepros.

Apologies for the inconvenience.

Kind regards,

Reza

Yes. Everything works fine now. Thank you

 

[imadoer]

@Undeveloped you service has been incredibly slow lately.

Also I still would like the option to cancel it's not fair that I cannot cancel

Canceling non payers helps!

Give us some control please!

I accidentally accepted a offer and I cant cancel this is terrible. Theres nothing I can do but wait hours for support.

 

[xeroox]

@Undeveloped you service has been incredibly slow lately.

Also I still would like the option to cancel it's not fair that I cannot cancel

Canceling non payers helps!

Give us some control please!

I accidentally accepted a offer and I cant cancel this is terrible. Theres nothing I can do but wait hours for support.

Did you try?

undev has feture to let you unmark as sold any sale.. at any point after sale happens.. so wenrever I see sales that I suspect will not complete (often u can tell) I unmark it right away as sold (click edit after you are in domain settingS). this still alows me and undev to continue trying collect payment.. while domain goes back to market for other leads and offers.

as far as I am concerned this is the ultimate in seller control .. and something you can only dream of having at say sedo or gd... where they want to contriol everything.. and imo with this feature, its pointless to try to implement or discuss any further imrpovvements on the unpaid system. jmo

 

[DAN.COM]

@Undeveloped you service has been incredibly slow lately.

Also I still would like the option to cancel it's not fair that I cannot cancel

Canceling non payers helps!

Give us some control please!

I accidentally accepted a offer and I cant cancel this is terrible. Theres nothing I can do but wait hours for support.

What are you talking about? You requested us to cancel a transaction, then started offending everyone that works at Undeveloped in a 10 minute timeframe and now also post this nonsense here?

We received your cancellation request at 15:54 and the transaction was cancelled at 16:11. That's 15 minutes after your request.

Please let me know if you want to work with us in a normal way or want me to permanently delete your account with us. We ask of mutual respect from our sellers and this kind of behaviour won't be tolerated in our marketplace.

 

[imadoer]

Reza any other time i ask to cancel it takes over 24hrs I'm not asking for alot just the ability to cancel undeveloped has been slow lately. It sometimes takes 2 days I apologize to who I have offended. But I still want to be able to cancel when I want to. Why cant you give me this option. I will be a very happy customer if you can do that.

I sent a bunch of messages because if I didnt I knew it wouldnt get done