Some Google Employees A Little Clueless, Maybe?

[Whogister]

The other day I notice that my products disappeared from Google Base... So I went to my Google account and tried to upload a new feed and it gets disapproved. After wracking my brains out and beating my head on the keyboard trying to figure out what's wrong with my feed I contacted Google and asked them why my products were removed and my feed keeps getting disapproved...

I get this response that I am sure is just a copy and paste job...

Thank you for your email. While reviewing your data feed we noticed that
your site isn't compliant with our Program Policies. We have therefore
disabled your Google Merchant Center account.

You must own any products that you submit to the Google Merchant Center
and ship these products directly to the buyer

So I calmly replied back, thanking them for the reply, and explained that I do indeed stock and ship the products to the customers that buy from me. In fact, they are my own brand. I have a shopping cart and even use Google Checkout. Heck, my brand name is also my domain name... After a while I get this reply back:

Thank you for your email. While reviewing your data feed we noticed that
your site isn't compliant with our Program Policies. We have therefore
disabled your Google Merchant Center account.

You must own any products that you submit to the Google Merchant Center
and ship these products directly to the buyer

The exact same thing!!! WTF???

I haven't replied back yet. I guess I'll just wait a couple weeks and try again and hope I get a different employee review my site and feed... maybe one with a clue that knows the difference between a legitimate merchant site and an affiliate site.

I can't believe they would just disable my Base account like that. Not only that but I got no notification and my account looks normal until I try to submit a feed and it gets disapproved.

Also, by Google Base's terms and policies, sites like Amazon.com, eBay.com, Shopping.com, etc... should not be in Google Base. How can sites like that not be considered affiliate sites when they don't ship the products directly to the customers like Google's terms state? They help you sell your products and earn a commission from it... I don't know... sounds like affiliate stuff to me.

But I guess they are allowed to break the rules since they spend millions upon millions of dollars with Adwords.

 

[Dirky47]

Patience mate. Why did they send you an email?

 

[Whogister]

Patience about what?
The didn't send me an email.

---------- Post added at 11:22 AM ---------- Previous post was at 11:19 AM ----------

LOL
Just got this from Google about my Adwords account.

"We noticed the ads in your AdWords account have not shown in a while, and we thought you might like some help to get the most from your AdWords campaigns."

Is it a coincidence that my base account got deactivated the day after I removed all my Adwords campaigns? Something tells me "no."

Instead of F'ing with legit merchants maybe Google should concentrate on improving their "Network" of sites that show your adwords ads on. Nothing but garbage clicks. Kind of makes me wonder about fraud. I get better results from generic search and Base (until they canc'd it on me!).

Anyways... off to Microsoft AdCenter to give them more business.

 

[maxeaus]

Google are going downhill my friend, have been for some time now.

 

[Whogister]

LOL... Now I get an email saying my Adsense account has been deactivated...

No big deal really. Hardly used it and I think I sent about 5 total clicks the past 6 months.
But those clicks seem to be "damaging" to their network... hahahaha.

Man, if you been spending money on Adwords don't delete your campaigns.
Google don't like when you stop spending money on Adwords.
Google will go on a rampage against you!

 

[andr69]

I entirely agree with your opinion about Google employers, but Google is the absolute leader on the world market – so there are no banns for it!