[SOLVED] 12k$ transaction cancelled after domain name completed transfers

[TheBuyerz]

Hi,

I got a buyer for one of my domain names, but unfortunately cancelled after the transfer is completed (after around 5/7 days).

I recieve a first offer for 9k$, accepted it but no answer after that from the buyer, and recently the buyer bought it for 12k$, after the payment is recieved, Afternic sent me this message:

I was invited to transfer the domain name and provided my auth code.

I was said, it is sold since they got the payment from the buyer isn't it ? otherwhise they don't have to bother me and send the auth code.

Surprisingly, today I got this message:

The transaction should have been done no ? how the transaction is not verified and why do I have to pay a renewal for another year for this domain name ? I didn't asked nothing ... so now I have two choice, recieve the domain name via Pushing to my GoDaddy account, or get an AUTH CODE (If that is possible since I think it is required to wait up to 60 days to request it) and pay for a renewal.

Someone can explain this situation ?

UPDATE

Problem solved and explaination provided by Afternic Staff and namepros members.

 

[YairDD]

This is weird. They verified the payment and then cancelled the transaction because they couldn't verify the payment? So now the transaction is still open and just waiting for the buyer to send a payment in another form?

 

[TheBuyerz]

This is weird. They verified the payment and then cancelled the transaction because they couldn't verify the payment? So now the transaction is still open and just waiting for the buyer to send a payment in another form?

I have the same question !

 

[Rich]

sorry if i thought it was blatant infringement and gives the domaining community a bad rep, gosh.

 

[TheBuyerz]

I first thought maybe a fault in know your customer verification, but if the name is ****** I'm glad it got reversed.

I don't understand you here

You are happy that the transaction goes wrong or ? Sorry for misunderstanding you.

I need answers on how this is possible, and a detailed infos to clear this situation.

I see that this same scenario happened before from here:
https://www.namepros.com/threads/10k-afternic-transaction-canceled-after-transfer.1145466/

 

[MasterOfMyDomains]

Buddy kept it private for a reason @Rich
@Joe Styler whats the deal?

 

[AIS01]

@Joe Styler come here.

 

[TheBuyerz]

sorry if i thought it was blatant infringement and gives the domaining community a bad rep, gosh.

I delete this message since @Rich mislead me and thought he was one from afternic staff.

Sorry again !

 

[Rich]

You should take a look at your privacy policy first

https://www.afternic.com/legal#privacy_policy

The one who did an infrigment here is you by disclosing private information of your user.

Will no longer use your service again, really disapointed and shocked from your reaction and your non professionalisme...in top of that , if you thought the domain name is an infrigment why it passed your review?

This also made me think that you possibly deliberatly cancelled the transaction from what I read from you. It don't matter after all.

I don't work for them, sorry if you thought that. Guess I'll just turn my head while you sit here selling established names back to their rightful owners.

 

[NickB]

Happened to me in February.......

Emailed their transaction team and got the below response

"We apologize for the inconvenience. The buyer was found in violation of our terms of service. We're working on getting the domain back to you now. We can push it to a GoDaddy account or provide you with the transfer auth code. Please advise how you'd like to proceed."

Annoying, but if the buyer is potentially fraudulent or can't pay then what are you going to do?

 

[lock]

I have been sent screen shots and fake sites showing receipt trying to fool you into thinking a payment has been made.

 

[tonyk2000]

It happens. Not the 1st time... There are always chargeback risks in online commerce, so we have to live with it. Once, such a message arrived together with registrar transfer request from the selling registrar - and I explicitly denied the transfer. Another case - domain sold on afternic and promptly delivered to the buyer, but I was never paid for it ("payment scheduled" status did not appear after 3+ weeks).... only after contacting service@ I learned that the buyers payment was not genuine and so I had to waste time retreiving the domain back.

Open question: 12K sale is likely not for credit card or paypal, wire transfer should have been required. Wire transfers are normally not risky and cannot be charged back. So, it would be useful to understand how exactly 12K afternic sale can be first approved and later canceled? @Joe Styler can you clarify please ...

 

[Joe Styler]

Without the domain it is just a guess but it is likely a credit card or paypal chargeback situation which is why they are saying they are pursuing another payment method. The more secure method they mention they asked for is probably a wire which as you state cannot be reversed once received. Looks to me like a payment that was reversed somehow (fraud, chargeback, etc) that was found out before the domain move to the buyer was completed.
So we don't have the money anymore, and we are trying to close the sale for the seller by getting the funds in a way we are sure they are good.

 

[Saeid Nejati]

Without the domain it is just a guess but it is likely a credit card or paypal chargeback situation which is why they are saying they are pursuing another payment method. The more secure method they mention they asked for is probably a wire which as you state cannot be reversed once received. Looks to me like a payment that was reversed somehow (fraud, chargeback, etc) that was found out before the domain move to the buyer was completed.
So we don't have the money anymore, and we are trying to close the sale for the seller by getting the funds in a way we are sure they are good.

Just one question. Does Escrow.com or other escrow services act like afternic and explain it in this way ?

 

[tonyk2000]

Does Escrow.com or other escrow services act like afternic and explain it in this way ?

Escrow .com, with all due respect, may act like this:

https://www.namepros.com/posts/6515811/

(confirming the payment without actually receiving anything).

So, the preventive actions by Afternic are, at least, logical.

 

[Joe Styler]

Just one question. Does Escrow.com or other escrow services act like afternic and explain it in this way ?

As far as I am aware most companies will let you know when the buyer's funds turn out to be bad. There are nuances around the amounts accepted before requiring a wire, the continued pursuit of a sale etc, and if they reverse the payment to the seller after the sale if fraud is found etc. But yeah by and large I think most companies would have a similar response if the payment had an issue.

 

[TheBuyerz]

@Joe Styler Thanks for this preciouses informations

And everybody for contributing, I understand well the reason now ... I first been mislead by @Rich for the off topic replies and the way he disclosed the domain name in question (which I disclosed intentionally in the image lol, it was my fault). But the other members contributions and Afternic staff provided the necessary informations to understand this case.

Hope everyone else that got in the same situation will find this thread.

 

[TheBuyerz]

Good news ! by the way, the buyer was able to provide an other payment method and the payment goes smooth, you listen @Rich ?!

 

[YairDD]

Good news ! by the way, the buyer was able to provide an other payment method and the payment goes smooth, you listen @Rich ?!

Wow! Happy to hear! Hope it actually goes trough

 

[TheBuyerz]

Wow! Happy to hear! Hope it actually goes trough

Many thanks ! Wish you all a great sales like this.