NameSilo

$10K Afternic transaction canceled after transfer

Located in Domain Marketplace Reviews started by Nick V, Jul 15, 2019.

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  1. Nick V

    Nick V TLD.PARTNERS VIP

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    Got this email late Saturday night:
    [​IMG]


    Provided auth code, domain released, in GoDaddy's possession, buyer's info updated on WHOIS:
    [​IMG]


    Then I get this gem a little bit ago:
    [​IMG]


    I try logging into my account and they suspended it. LOL So, I call up Afternic and they tell me their partner (GoDaddy) can't verify the customer's payment. Now I'm confused.

    Payment was verified, you asked me to transfer the domain, I transfer the domain and all of a sudden the payment is not verified?

    Is this not a breach of contract?
     
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  2. Keith

    Keith Top Member VIP ★★★★★★★★★★

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    You shouldn’t have to transfer anything. If the domain is at godaddy and sold via afternic or godaddy, they will move the domain.
     
  3. Nick V

    Nick V TLD.PARTNERS VIP

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    The domain was not at GoDaddy. Not really the point, though.
     
  4. Keith

    Keith Top Member VIP ★★★★★★★★★★

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    Ah. Get your rep on the phone ASAP. They’ll sort it.
     
  5. Nick V

    Nick V TLD.PARTNERS VIP

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    My question here is, is this a breach of contract?
     
  6. rh2000

    rh2000 Established Member

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    Unbelievable.
     
  7. Keith

    Keith Top Member VIP ★★★★★★★★★★

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    Reps at afternic are worthless. Call godaddy. You need a lawyer to talk contracts so forget that.
     
  8. wurdd

    wurdd Established Member

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    Where is the name regged?
     

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  9. Nick V

    Nick V TLD.PARTNERS VIP

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    It was at another registrar, it's now at GoDaddy because it's been transferred.
     
  10. Nick V

    Nick V TLD.PARTNERS VIP

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    You're probably right about the lawyer part.

    FWIW:
     
  11. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    This is very interesting. @Nick V did you mean that your afternic account was really suspended (with some sort of suspension message or email) or is it simply password not working? Sometimes afternic has bugs...
     
    Last edited: Jul 15, 2019
  12. Nick V

    Nick V TLD.PARTNERS VIP

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    No, they suspended my account intentionally. On the phone, I was told it's standard protocol when there is an issue with a high dollar transaction. I honestly really don't care about the account.

    I care that I was told that payment was verified, that I was instructed to transfer the domain, that I transferred the domain and that I'm now not going to get paid.
     
  13. ultradog

    ultradog Established Member

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    I certainly hope that Godaddy is able to grab back the domain for you without delay.

    So, evidently, a "verified" payment is not the same as a payment actually received. wtf

    How do they verify it, then? Don't they allow a processing period for funds to be received?
     
  14. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    I think I had something like this once. Yes, first it was "domain sold", then "please do not accept any transfer requests" email with similar wording. The domain was not yet technically transferred, so I promptly rejected the transfer request on losing registrars end. I was never able to figure out why the gaining/selling registrar still initiated the transfer if the funds were not secured though.
     
  15. FavourB

    FavourB Established Member

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    This is shocking and dis-heartning ,
    I think GoDaddy should be alerted too,
     
  16. Nick V

    Nick V TLD.PARTNERS VIP

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    Furthermore, Afternic refers to GoDaddy as a "partner" - just the same as if it were Dynadot, NameSilo or another registrar and not the same company as GoDaddy.

    So, what I'm getting is, GoDaddy enters into an agreement with Afternic, Afternic tells the seller (me) to transfer and then GoDaddy backs out of the agreement.
     
  17. ultradog

    ultradog Established Member

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    It's been a while since I had a sale at Afternic that wasn't a fast transfer, so I don't recall the process you had to go through. But this is alarming enough to make me want to remove all set prices (and floor prices) from all my domains listed there.
     
  18. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    I beleive afternic selling registrars are able to "verify" the payment if they wish. Which is why "pending sale" status exists @ afternic. It "locks" the sale, disallows price changes by the seller etc. Why this protocol was not followed in this case is a mystery.
     
  19. biggie

    biggie Top Member VIP ★★★★★★★★★★

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    Hi Nick

    sorry this has happened to you

    question: does the transaction number in the first email stating your name was sold, match the transaction number in the last email that says the transaction was cancelled?

    also, in the header of first email, I notice it states the email is from [email protected] and then a trailing id numbers ending with salesforce.com

    in my afternic email, it states email is from ta=afternic.com and then the trailing id numbers...
    I know that is a small difference, but ….

    my first thought is that you may have got a spoof email, stating the name was sold, to have you go thru that process and transfer it.

    I hope that is not the case, but I would check any previous sold emails you received from afternic, just to eliminate that chance.

    hope you get domain back or get paid for it.

    imo….
     
  20. ultradog

    ultradog Established Member

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    Here's another thing I'm wondering. Why was the domain transferred immediately to the buyer, rather than an Afternic or Godaddy holding account?
     
  21. Nick V

    Nick V TLD.PARTNERS VIP

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    Yes, they do match. I did notice that salesforce email, as well. In this case, the emails are legit and this whole transaction was verified by me when I spoke to someone at Afternic on the phone this morning, before getting this last email from them.
     
  22. Nick V

    Nick V TLD.PARTNERS VIP

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    Good question.
     
  23. Atta

    Atta Top Member VIP

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    I also think the first email was a spoof. I just checked old Afternic emails and found that they always used secureserver.net SMTP mail server owned by GD. However, this email was sent through SalesForce which looks suspicious to me.
     
  24. Nick V

    Nick V TLD.PARTNERS VIP

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    The email wasn't a spoof. Everything was done through Afternic.com, including me providing the auth code.
     
  25. Silentptnr

    Silentptnr Top Member VIP

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    So now....
    You have no payment...
    You have no domain...
    You have no Afternic account.

    And you were just minding your own business when the emails started.

    Just terrible. They need to fix this for you immediately. Should be some penalty they should pay you.
     

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