opinion Sold a domain name, but its missing from my Network solutions Account

[Parmeet]

Hello NPs,
Can someone please help me with this issue?

I sold a domain name on Afternic, but the domain name is missing from my Network solutions account.
I backordered this domain name via Snapnames on 20th December 2022 and is set to expire on 20th December 2023 .

I have emails from Snapnames and Network Solutions that I've acquired the domain name. Whois data shows that the domain name is still mine. I have managed the same domain name a month ago and fortunately have a screenshot from that time.

On contacting the support team I am being asked to pay $350 as redemption fee to get the domain name back in my account.
I have checked my email id, there is no email from network solution regarding transfer or deletion of domain name from my account.
Note: The domain name was not set on fast transfer and Afternic is expecting auth code from my end.

 

[bmugford]

Well, your screenshot clearly shows the domain was in your control panel with an expiration date of 12/20/2023.
It was not expired at that point, so the support chat is wrong.

Therefore why should you pay a $350 fee?

I don't really have any contacts at Network Solutions, but someone else might.

You are probably going to need to escalate this to a higher level to resolve it.

Brad

 

[DigiNames]

Are you sure it was in the same Network solutions account? Often SnapNames will creat a new network solutions account when you win the domain. I have 6 different NetSol accounts now, which makes it very confusing.

Good luck, they are literally the worst.

 

[D Haynes]

Are you sure it was in the same Network solutions account? Often SnapNames will creat a new network solutions account when you win the domain. I have 6 different NetSol accounts now, which makes it very confusing.

Good luck, they are literally the worst.

You can consolidate all you accounts into one through the account control panel.

 

[karmaco]

You need to call them. Nothing gets resolved there unless you call them. I really don’t know how they get away with these things.

 

[Parmeet]

Are you sure it was in the same Network solutions account? Often SnapNames will creat a new network solutions account when you win the domain. I have 6 different NetSol accounts now, which makes it very confusing.

Good luck, they are literally the worst.

Yes, the domain name was in the same account. Luckily I don't have more than one account on NetworkSolutions.

I have raised a ticket on Snapnames too. Would really appreciate if someone can guide me through this.

 

[Parmeet]

You need to call them. Nothing gets resolved there unless you call them. I really don’t know how they get away with these things.

Thankyou for the suggestion, I will try to call them.