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We will be running some server maintenance for the next few weeks and you may experience some temporary outages or pages loading funny. Please bear with us as we isolate a few areas of our code and make some much needed updates.

Thanks,

Eric Lyon

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Update: We've successfully retired the gerbils running in the server wheel and upgraded to a team of stallions. :P The Primary Maint. of changing servers is now complete. Please report / post any issues you may be experiencing in this thread. It would be extremely helpful if you can include screenshots, browser + version, operating system, and as much detail as possible about the issue / bug you encountered.

Thanks for your patience,

Eric Lyon
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
GoDaddyGoDaddy
A bit of swearing, several facepalms, and 298 lines of code later, tags appear to have been restored to their former glory. This wins for most serious issue that was definitely caused by the server migration.

In other news, we've adjusted some settings to mitigate the 502 errors. Where you would have normally gotten a 502 error, the page will just take forever to load (60-80 seconds, max). We recognize that this is totally not an improvement. However, the important part is that every time this happens, the server will spit out a whole bunch of debug code in a special log for us to review. The "slow log" generates after 15 seconds of processing on our end, so you only have to wait 15-20 seconds if you want us to get an error report. After that, you're free to give up until we get around to fixing the particular database query affecting you.

I should probably explain why this is happening so suddenly. Previously, the database was moderately fast, but was not redundant, and couldn't scale. If something were to have happened to the database, there would have been no way to recover it. The database service was also running on the same server as the web service, which led to some resource contention.

We've given the database service its own, quite powerful server. The server is redundant in many ways; the most obvious being that backups are made at least daily, and the server is using redundant hardware. However, this upgrade required that we switch our database engine. For those interested in the technical details, we use MySQL, which has two major engines: MyISAM and InnoDB. We were previously using MyISAM, which is fast for certain things, but cannot scale to serve large websites, and cannot easily be made redundant. Backups are difficult. vBulletin, our forum software, was designed for MyISAM, and hasn't been well-tested on InnoDB. We've switched to InnoDB after making some changes so that we can continue to provide you with more consistent service. Although you might notice some errors, this is largely just InnoDB adjusting to the activity on our site and taking its time optimizing the database. Some of this is due to vBulletin not being designed for use with InnoDB. In the latter case, it's usually pretty easy for us to fix vBulletin once we know where the problems are. InnoDB can be significantly faster than MyISAM if used properly.

To help ease the transition, we have a third server running memcached. This is a caching engine: it stores cached data in very fast memory. It shaves several hundred milliseconds off response times to frequently visited pages, which is surprisingly noticeable. Go browse some old threads, and page load times will start to slow down. Unfortunately, we've had to decrease the extent to which memcached is utilized, as some of the software on our site wasn't using it properly, which was causing the truncated posts.
 
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@ all 502 reports:

We changed a few settings and Disabled a couple plugins we no longer use that may or may not of contributed to some of the 502's. Please let me know if you get another 502 from this point on and link me to the url you tried to visit that kicked a 502 if possible. We do get error reports now as Paul said after 15 seconds, however, Just in case its a quick 502 in less than 15 seconds, it would be nice to know if / when / where you get them :)

We'll continue testing and troubleshooting as we go.

Thanks for your help and patience,

Eric Lyon
 
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Thread viewing should have more consistent page load times now, which means fewer 502 errors. You can thank Eric_Lyon for this one; he spent a lot of time figuring out what caused the loading issues.

---------- Post added at 05:17 AM ---------- Previous post was at 03:36 AM ----------

We've stopped receiving slow request reports after implementing various optimizations, so we've lowered the timeout from 15 seconds to 4 seconds.

---------- Post added at 06:49 AM ---------- Previous post was at 05:17 AM ----------

We've increased the timeout to 10 seconds, since the morning rush appears to be upon us.
 
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That's a different issue. I'll look into that.

Update: Where are you seeing that link? threadtag.php is in / (http://www.namepros.com/threadtag.php), which works.

http://www.namepros.com/the-break-room/799555-not-all-thieves-are-stupid.html0

http://www.namepros.com/the-break-room/799952-happy-birthday-eric-and-spade.html

http://www.namepros.com/the-break-room/802426-happy-krishna-janmashtami.html
^^^ I got one in that thread when I posted it, but now get 404

Etc...

http://www.namepros.com/the-break-room/802491-i-bought-godaddys-domain-not-really.html

All above get 404s. I guess it's only me, eh? The new server hates Cyberians...racist bs. :laugh:

So whats the new rule? You can only tag your own thread?

Peace,
Cy
 
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So whats the new rule? You can only tag your own thread?

Peace,
Cy
For the more business orientated forums, yes, the thread starter can tag his own threads but other members can no longer thread crash them, harass them, etc. via the tagging system.

The exception is the Break Room forum, everyone can tag everyone there. That's where everyone can let lose and blow off steam. (Naturally, you still want to be as respectful as possible and not break the law or rules). ;)
 
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Thanks for the info Scorp... :)
(Naturally, you still want to be as respectful as possible and not break the law or rules).
Please define "break the law" ;p

I see someone has tagged my HB Eric & Spade thread "cyberian proxy tag, many happy tags "...
but I still get:
404 Not Found

--------------------------------------------------------------------------------

nginx/1.2.9

I can add tags to the STS thread... strange.

Peace,
Cy

like/thanks working fine... but cant rep. no popup.
Limited to all of Community Forums... but can rep in other forums.
Server hates Cyberians
 
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Not sure if this is problem on your end or mine But
I go to http://www.namepros.com/npclicks.php
click on the only link there for me.. (http://www.namepros.com/npclick.php?id=cvyGN09loqKPT)
takes me to a basically blank page, I wait around 20 to thirty seconds..close that page, go to original page.. " report Bad link" and get this page http://www.namepros.com/npclicks.php?action=report&id=cvyGN09loqKPT (The link you clicked has expired. Please refresh the list of sites and try again. )

I been trying two days in a row.
Tried with Chrome and Explorer..
 
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Not sure if this is problem on your end or mine But
I go to http://www.namepros.com/npclicks.php
click on the only link there for me.. (http://www.namepros.com/npclick.php?id=cvyGN09loqKPT)
takes me to a basically blank page, I wait around 20 to thirty seconds..close that page, go to original page.. " report Bad link" and get this page http://www.namepros.com/npclicks.php?action=report&id=cvyGN09loqKPT (The link you clicked has expired. Please refresh the list of sites and try again. )

I been trying two days in a row.
Tried with Chrome and Explorer..

I see the list of sites (10 per page) fine in FF, IE, and Chrome. However, i do see the blank page at the link you posted that you visited. And the message you got after visiting the link is normal since the system doesnt allow the same member to visit the same sites more than once. You may have already visited all the sites people listed, which is why only 1 link was left on the main page for you to click. The site link that was left may have been old and the blank page is on their end.

I'll check to see if I can locate that ID in the database, however it would probably be easier to find it via url if you remember the site name from before you clicked the link.

Not many people add their sites to that anymore, so it could be that you've already visited all the ones listed ;).
 
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Site is
America Travel Information
Win paid Holiday trip to USA
http://www.americatravel.info (Earn 0.50 NP$ for visiting) Report bad link
Tried it again, clicked on link, no timer or page shown. Usually the link disappears after I visit (been clicking for awhile)
 
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Site is Tried it again, clicked on link, no timer or page shown. Usually the link disappears after I visit (been clicking for awhile)

Thanks, found it & Looking more into the blank pages, since that page appears to render fine when visited directly. ;)
 
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Check out "Friends" in Michelles profile.
I see:
Showing 1 of 1,048 Friend(s)
Then, when i click "show all friends" it only shows -Adam-...
All good on other profiles.

New server hates Cyberians and all of ~mm~s friends

Peace,
Cy
 
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Check out "Friends" in Michelles profile.
I see:

Then, when i click "show all friends" it only shows -Adam-...
All good on other profiles.

New server hates Cyberians and all of ~mm~s friends

Peace,
Cy

Glitch confirmed, adding it to our growing tasks list. ;)
 
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http://www.namepros.com/the-break-room/799555-not-all-thieves-are-stupid.html

http://www.namepros.com/the-break-room/799952-happy-birthday-eric-and-spade.html

http://www.namepros.com/the-break-room/802426-happy-krishna-janmashtami.html
^^^ I got one in that thread when I posted it, but now get 404

Etc...

http://www.namepros.com/the-break-room/802491-i-bought-godaddys-domain-not-really.html

All above get 404s. I guess it's only me, eh? The new server hates Cyberians...racist bs. :laugh:

So whats the new rule? You can only tag your own thread?

Peace,
Cy

I'm still not quite sure how you're getting these 404s. All of those links work fine for me, and there's no tags link like the one that you originally described on any of those pages. For example, the closest that I see in the first link is http://www.namepros.com/threadtag.php?t=799555, which works fine. However, clicking that link won't open that page by default; it will use ajax to add the tags instead. You'll only ever visit that page if you have JavaScript disabled. Still, it works fine.

---------- Post added at 03:51 AM ---------- Previous post was at 02:32 AM ----------

Check out "Friends" in Michelles profile.
I see:

Then, when i click "show all friends" it only shows -Adam-...
All good on other profiles.

New server hates Cyberians and all of ~mm~s friends

Peace,
Cy

Fixed
 
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Hi Paul,

Welcome back. Hope you had a nice Labor Day. :wave:

404 Not Found

--------------------------------------------------------------------------------

nginx/1.2.9

http://www.namepros.com/the-break-room/threadtag.php?t=799952

This is what I get still in those threads mentioned above.

Also, cant rep in some threads, can in others.

The server hates Cyberians.

Peace,
Cy
 
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Hi Paul,

Welcome back. Hope you had a nice Labor Day. :wave:



http://www.namepros.com/the-break-room/threadtag.php?t=799952

This is what I get still in those threads mentioned above.

Also, cant rep in some threads, can in others.

The server hates Cyberians.

Peace,
Cy

I don't see that link anywhere on the pages. Your browser could be confusing one link, but you'd have to have JavaScript disabled (or be opening the link in a new tab/window) and have a very strange/non-compliant browser.

---------- Post added at 08:30 AM ---------- Previous post was at 08:17 AM ----------

I've pretty much rewritten the code for the search engine. I'm still fiddling with it, but it should be much faster in the near future.

Search works a little differently. We used to support the keywords AND, NOT, and OR. These have been removed; now, a thread most contain all words to match a query. AND, NOT, and OR will be ignored in all queries.

Search was already quite buggy, so if you notice a bug, it's probably not from this change. If anything, this should make it less buggy. You may encounter a very specific database error presented in a light yellow box when using advanced search; such errors should be reported to draw our attention to appropriate logs. Timeouts/502 errors may still occur, particularly with advanced searches; we keep a close eye on these errors, so they do not need to be reported. Some 502s/timeouts are unavoidable with the simplicity of our current search engine, but we do our best to mitigate them.
 
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i just went to "Quick Navigation" to "My Active Threads" --

i am getting my so called"active threads" from the time I joined the forum through 2009
 
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i just went to "Quick Navigation" to "My Active Threads" --

i am getting my "active threads" from 2009

Probably a search issue. Still finishing that up.
 
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Actually it seems to be bringing up all the threads I ever wrote now...


i just went to "Quick Navigation" to "My Active Threads" --

i am getting my so called"active threads" from the time I joined the forum through 2009
 
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