discuss Seller beware: DAN took my domain without paying

[jazzdoit]

I had been a seller in Dan (a GoDaddy company) for ~2 years and sold almost a dozen domain names.

I made 2 premium .id sales on the same day a few weeks ago (September 2024). I sent the auth code and approved the transfers, then the domains were transferred away from me, and I reached the "Payment received" stage.

Suddenly, Dan told me my account was terminated because their compliance team thought the last two sales were fraudulent. I received payment for one of the sales on PayPal, but they refused to pay me for the other one.

I understand credit card fraud happens all the time. What I don't understand is why Dan cancelled the transactions AFTER the domains were transferred out and why my account was banned. They handled the buyers, accepted the payments, and directed everything. All I did was pass the auth code. Heck, I couldn't even reject the transactions (they were Buy It Now).

Dan claimed that "the domain has never left Dan as we always receive it before the buyer does" — but someone already put up a landing page (not for selling it) in the domain where I haven't received the payment lol.

Dan asked me to ask my registrar to claw back the domain (they can't, it's gone), and I've been back and forth with their customer support for almost two weeks.

What do you guys think I should do?

Be careful with Dan. I'm speechless at how stupid their SOP is (Transfer first, THEN check? Should it be the other way around?).

EDIT: More than happy to share screenshots if you guys think it's okay.

 

[jazzdoit]

I can't edit the original post, but if anyone from Dan or @GoDaddy want to have check in their system, the domain name is nuansa dot id.

 

[Andreas B.]

what is fraudulent about the domain itself?

is there a company called nuansa.... (?)

did you do some research?

 

[alcy]

there are tons of scam sites out there but dan is not one of them.

also dan or other serious companies do not end accounts that get paid by fraud cards. no more than a rape victim goes to jail for getting raped. what does get terminated is account of whoever paid with fraud card.

 

[johnn]

Typical NP posts to get people attention:

Godaddy, Dan, Afternic, Sedo, etc.. Steal my name and close my account for NO REASON.

After all the details are posted. OP is the problem.
They take action for a reason - Companies are not stupid (Some are when they make a wrong decision to close a good site and migrate to a bad site - Dan/Afternic).

 

[jazzdoit]

what is fraudulent about the domain itself?

is there a company called nuansa.... (?)

did you do some research?

I'm not sure if your questions are relevant. nuansa dot id is my domain, I was selling it on Dan. Dan said the transaction (someone buying my domain) was fraudulent.

 

[jazzdoit]

there are tons of scam sites out there but dan is not one of them.

also dan or other serious companies do not end accounts that get paid by fraud cards. no more than a rape victim goes to jail for getting raped. what does get terminated is account of whoever paid with fraud card.

I agree with you. The fact is I'm the seller, but I'm the one who got terminated. In your analogy, I'm the rape victim who goes to jail.

That's why I started this thread.

 

[Altetra]

You did not present any evidence, we already have seen many such topics, Dan left, Afternic right, Godaddy up etc.
Show us proof of what you say, else you are scammy like the one who purchased your domains.

 

[jazzdoit]

Sorry I can't post images (new member limitation?). Here you go (copy paste manually):

imgur.com/a/QsK2pKg (notice from Dan that the transaction was cancelled)

imgur.com/a/hoIgfRm (explanation from Support why transaction was cancelled, my account terminated and the sales were refunded)

 

[yolandasmith]

I'm sorry to hear about your experience with Dan; it sounds incredibly frustrating. It's important to document all your communications with their support team and consider reaching out to consumer protection services or discussing the issue with fellow sellers for additional insights and support.

 

[jazzdoit]

I'm sorry to hear about your experience with Dan; it sounds incredibly frustrating. It's important to document all your communications with their support team and consider reaching out to consumer protection services or discussing the issue with fellow sellers for additional insights and support.

Thank you! It's very frustrating indeed. And like others have pointed out, Dan is actually a reputable marketplace (and I've had successes).

 

[scithe]

This is interesting to read though I am sorry it is happening and that there's a mystery behind it.

My mind wonders if it was the same buyer? Did it look like the same buyer's name? Even if it didn't, it could be someone using two accounts to commit fraud. Perhaps there IP address was in the same city/state as yours and the coincidence made them think it was you trying to scam them? Though they wouldn't know they were being scammed unless a chargeback came there way for the first domain before the sale finished for the second domain.

How long had you owned each domain name and how long was each domain name for sale on the marketplace before they were purchased?

 

[yolandasmith]

Thank you! It's very frustrating indeed. And like others have pointed out, Dan is actually a reputable marketplace (and I've had successes).

Thank you! It's very frustrating indeed. And like others have pointed out, Dan is actually a reputable marketplace (and I've had successes).

Welcome! It can be frustrating, and I completely understand. It's wonderful to learn that Dan is a trustworthy marketplace and that you've had good encounters with him. The distinction is significant when you locate a trustworthy platform!

 

[BaileyUK]

Seems to me that Dan came to the conclusion that both you the seller and the buyer were in collusion to move funds via a stolen or fraudulent credit/debit cards. Either way something in the transaction didn't add-up