Sedo.com - Official Thread

[Sedo]

Hi All! :hi:

By request, we've decided to start a thread dedicated to Sedo. We're looking for invaluable insight into what domainers want and need out of our parking program (and marketplace, of course).

Questions, comments, suggestions, tips are welcome! We're hoping this will be a great discussion about what works at Sedo and what might not (please be constructive and respectful to others in your feedback) so that everyone involved can benefit and learn from it.

Looking forward to hearing your thoughts and ideas! Happy Holidays!

Always,
Keith
(on behalf of Sedo)

 

[carob]

Here is the SEDO survey on their new "features" soon to come out. I suggest everyone take it. It's very quick.

http://sedo.com/us/sedo/survey/

Thanks, it is very quick and easy:

Sedo may add a feature allowing buyers to suggest a lower price on a seller's Buy Now listings. If the feature is available:

Q.1
Would you opt all of your existing Buy Now domains into this feature?

etc four questions in total plus suggestion box.

I made this suggestion:

Why not create an option to have them time-limited, ie just for a week or month, and make that clear to potential buyers? This might improve sales.

And I basically said NO I do not want this new feature.

Having said that, I once sold a domain a bit below the fixed price after someone contacted me via the whois with a lower offer. I can see some might like this, but requiring it would be out of order and weaken the fixed prices imo.

 

[wot]

This is the sort of non service that sucks.This is mid almost $xxxx "sale" the "buyer" has not sent money due (3rd in as many months) and this is the complete lack of response I get!


Feb/10/12 Sedo Transfer Agent

We are doing our best to contact the buyer and get the funds.
we will keep you posted once we do.
thanks for your understanding.




Your Comment

Has anybody actually spoken to the "buyer"?


Feb/15/12 Your Comment

Is it normal procedure to not provide the courtesy of a response?


Feb/15/12 Your Comment

Why can I not get a response???


Feb/16/12 Your Comment

Hello!


Feb/16/12 Your Comment

6 days with no response,what sort of business is this?


Feb/17/12 Your Comment

Congrats, one whole week with no response!

 

[tonecas]

the buyer probably is not going to pay. sedo normally sends periodically an automated message saying that they are in insisting with the buyer for payment, and when they get a direct inquiry from the seller sometimes they don't reply. usually when they reply the message you posted is what they send.

it's like when you submit an offer and the offer has only 7 days of validity but they keep bugging you for 3 weeks.

completely nonsense service. most of the sales they are doing only an escrow service, and not a great one, and being very well paid for.

regards,
tonecas

 

[wot]

the buyer probably is not going to pay. sedo normally sends periodically an automated message saying that they are in insisting with the buyer for payment, and when they get a direct inquiry from the seller sometimes they don't reply. usually when they reply the message you posted is what they send.

it's like when you submit an offer and the offer has only 7 days of validity but they keep bugging you for 3 weeks.

completely nonsense service. most of the sales they are doing only an escrow service, and not a great one, and being very well paid for.

regards,
tonecas

I am fully aware of how the automated billing system works but any comment from seller is supposed to receive a response from the "agent" within 1 to 2 working days.

I also expect that this "buyer" will not pay,as I said 3 in the last 3 months (nearly 10,0000 euro!) whereas I had no non payers in the previous 8 years!

And yes they do get paid well for very little/no work.

My small satisfaction will be plastering the "buyers" details anywhere and everywhere and letting them know accordingly.

 

[carob]

This is the sort of non service that sucks.This is mid almost $xxxx "sale" the "buyer" has not sent money due (3rd in as many months) and this is the complete lack of response I get!

There is just NO reason for this problem to exist. All Sedo has to do is take credit card details and automatically bill the buyer the second the auction closes. If the buyer went over their card limit, then Sedo would just charge right up to the card limit and refuse any refund, and only hand over the domain when buyer has paid in full.

This problem would be solved. Why don't they want to solve it - how does Sedo benefit from this? Any ideas anyone?

The transfer agents are often less than professional and Sedo know this. Or are they following the Sedo playbook? Actually they used to, probably deliberately, delay sending you funds for up to two weeks after having a name pushed to them, but feeback (complaints) seem to have made that speed up. Another dubious Sedo tactic is to try and delay payment because a domain is at Godaddy and allegedly has to wait up to 60 days for transfer. Total nonsense, Sedo are 100% required to accept a push from you at Godaddy and pay you at once, settle for nothing less, ever.

Why don't they let you rate the transfer agents and transactions? If they don't, maybe we need our own site to rate Sedo transactions.

 

[Kate]

Wot, from my experience it is best to pick up the phone when transactions are stalled or go wrong. You must have an account manager I suppose, try to get a hold of him/her.

There is just NO reason for this problem to exist. All Sedo has to do is take credit card details and automatically bill the buyer the second the auction closes.

Even in America there are people who don't have credit cards. In Germany (where Sedo comes from) credit cards may be more popular than in the 90s but I bet many people still don't use them. I believe the norm over there is to settle by bank transfer.

On a side note, I have declined to certify our 6-year old account because the form is downright intrusive:

Please complete the attached certification application. To complete your application you will need to email or fax the following items:
1. Sedo's completed Certification Application
2. National Photo ID (i.e. Passport)
3. Bank Statement or Utility Bill

On top of that they are asking for credit references from your bank.

I understand they have taken steps to reduce the number of deadbeats but as you can understand a balance has to be struck somewhere.

 

[wot]

Wot, from my experience it is best to pick up the phone when transactions are stalled or go wrong. You must have an account manager I suppose, try to get a hold of him/her.


Even in America there are people who don't have credit cards. In Germany (where Sedo comes from) credit cards may be more popular than in the 90s but I bet many people still don't use them. I believe the norm over there is to settle by bank transfer.

On a side note, I have declined to certify our 6-year old account because the form is downright intrusive:

On top of that they are asking for credit references from your bank.

I understand they have taken steps to reduce the number of deadbeats but as you can understand a balance has to be struck somewhere.

He is also currently off the radar,I wonder if Sedo staff are on strike or on a go slower.

 

[jcourtenay]

Seems strange, I've never had any problems with Sedo before.

 

[wot]

Sedo-check out my blog.

The Russian "seller" has so much garbage on your site and in auction it's embarrassing and obvious shill bids!

 

[cryptical]

How to get a domain removed from Sedo?

Hello guys,

I recently bought a domain name from an auction at Dynadot (porny.org). This domain however is for sale at Sedo. I don't know if the previous owner forgot to take it off Sedo or whether it is a scam attempt, but either way I'd like to get the domain removed so I can put it for sale sometime when I feel like it.

Do I have to contact customer support and prove I am the owner now, or is there another way?

Thank you very much

 

[JB Lions]

Hello guys,

I recently bought a domain name from an auction at Dynadot (porny.org). This domain however is for sale at Sedo. I don't know if the previous owner forgot to take it off Sedo or whether it is a scam attempt, but either way I'd like to get the domain removed so I can put it for sale sometime when I feel like it.

Do I have to contact customer support and prove I am the owner now, or is there another way?

Thank you very much

I would just contact support. Anytime I've had this issue, they've been pretty quick about it, usually within a day or two. It's usually somebody just forgot to remove it. It happens a lot when I add domains to Afternic as well. I just email them a link to the whois for the domain, showing it's in my name.

 

[cryptical]

Alright, thank you

 

[wot]

http://www.namepros.com/domain-name-discussion/748032-com-i-was-a-victim.html#post4273397

 

[carob]

Simple request to Sedo to reach many more customers:

PLEASE create a MOBILE version of your site.

Everyone else does, it's 2012 and domains containing the word mobile sell for serious money on Sedo. Yet you are turning away customers and letting down your sellers. What normal business would do that?

Last week 487 domains containing the string "mobile" were added to the listings on Sedo.

I have links from mobile sites going to Sedo listings for domains. Click on them and Sedo loads ultra slow and offers a huge phone unfriendly page full of unsuitable scripts. Most people won't even wait forever for it to finish loading, let alone experience the hell of trying to use it on mobile.

I said it before here, that mobile experience is so bad it literally made it impossible for me to bid in a .me auction. Bad for seller, buyer, and Sedo. Great for Ebay I guess, who are big on mobile.

Mobile customers can be just following auctions, or make a snap decision to bid or buy. We want them.

 

[DNBro]

Last one year I’m using wire transfer for receiving funds from sedo for transactions. There any change in Paypal masspay policy? Means seller gets full amount in paypal account after sedo fees or any other deduction from payments for mass pay for payments send outside US?

thanks

 

[dnb8]

seller gets full amount in paypal account after sedo fees or any other deduction from payments for mass pay for payments send outside US?

thanks

Yes.

 

[DNBro]

Yes.

thanks.

 

[twomoon]

Sedo Free price suggestion tool. Who created it? And the main question why? If the Sedo itself don't care about it.

I don't use this tool, but just for fun I used it to appraise one of my names, recently added to acc. I got above 10 000 EUR price and 12 000 EUR suggested price by Sedo.

Me personally, I don't think the name is worth this money, but it's not about this.

I submitted this name with a 1000 (one thousand) EUR reserve for a Great Domains Auction. What do you think, guys, the Sedo's reply was? "The reserved price is too high - suggested reserve is 0 (zero) EUR"

12 000 EUR suggested price by SEDO - and 0 EUR suggested price by Sedo Auction Team.

So the question: what is the idea of free price suggestion tool if the Sedo guys themselves don't beleive in it?

Thanks, Nick

 

[tonecas]

ahahaha. so true

regards,
tonecas

 

[freedom30]

...put this in wrong thread. should be maybe here.

...sedo is so relaxed as a monopoly that their business ethic appears now to be "we don't need the customer...the customer needs us"

Until that time that there are bonafide competitors to sedo, that will remain the attitude, I'm afraid...