Located in Domain Marketplace Reviews, started by Sedo, Dec 19, 2007
From 10-20 minutes to next business day maximum.
Wow, you must be on the special list.
Nothing special for me.
This timeframe was always there, even during my first years on Sedo.
You often get Sedo broker replies from concerns posted in the Transfer System interface in 10-20 minutes and I (and many others) wait several days minimum, and it's "nothing special".
Slow replies only via ticket system, but with Transfer specialists I never had any abnormal delays (except weekends/holidays).
My best experience was with transfer agent Iris.
But I'm not sure if she works on Sedo nowadays...
My communicatiions experience with Sedo:
Transfer agents: they respond on the same or next (German) business day. To be more specific, they _act_ - provide transfer instructions, receive pushes or authcodes, generate payout invoices, etc, etc. In most cases, I have little or nothing to discuss with them (My listings are BIN exclusively, take it or leave it. Buyer successfully paid? Then the domain is theirs. If not - it is not theirs.)
Account manager (assigned to Sedo Pro accounts) - no commucation issues, fast responses. May be a few emails in an out, all in the same day. Sometimes, they may need to escalate an issue with another department though, so resolution time would depend on another department.
Sedo brokers: I do not have statistically significant experience with this team. Only if I did not list the domain for sale with Sedo - but they received an iquiry from somebody regardless, and found a way to contact me either because the domain was purely parked with Sedo, or via whois. Not frequently, but it happened. In such cases, there always was a normal email exchange (initiated by the broker) which might (or might not) end up with a sale.
Long story short - I'm happy Sedo customer for ~15 years or so...
If you have so little experience in the scenario we are discussing (questions/concerns posted in the Transfer System interface) why are you offering an opinion?
Not everyone is selling fast-transfer domains or TLDs that Sedo can actually control, and most times, I am at the full and total mercy of the buyer and the Sedo transfer broker.
My personal feeling is that of late, Sedo is "streamlining" their broker support system, using 'bots more, and designing it for the least-work intensive process possible (fast-transfer, COM/NET/ORG/DE), which leaves a lot of sellers in the lurch.
Sedo. Great customer support. Outdated website.
Their job is technical. They do their job, and perfectly. As simple as this
@tonyk2000 "Their job is technical. They do their job" I'd agree with that. It's dusty but it works.
Can't tell if serious...
@tonyk2000 "They do their job, and perfectly" No.
Any domain marketplace looks good with a fast-transfer domain transaction or other simple process that a monkey could perform.
It's when you get deep in the weeds that you find out the inherent limitations and flaws of a given marketplace.
My experience is based on the regular sales + sales via their escrow...
MLS sales are completely another story. And they very depend on the registrars, not just on Sedo.
For example, Dynadot MLS sales take significantly more time than regular sales of the same Dynadot domains.
Sure, but no one has trouble with those, which is why with every post, I was very specific in terms of what I was referring to. Requests for help from the Sedo broker from within the Transfer System interface.
I don't know how many more times I need to spell it out - if you're stuck in the Transfer System at Sedo, you're in a world of pain simply because they are not a registrar and do not have any facility or ability to help.
A similar "tough transaction" at GoDaddy takes about 2 seconds, simply because they are a registrar.
You don't need to write it many times or to boldify, no idiots here (I guess).
All our posts are strictly about their internal communication in the Transfer Center.
If you don't like your current agent - ask them to assign another specialist for your transaction and for further sales.
And Broker service is absolutely another department.
Don't mix brokers and transfer specialists.
In the past I lost 3 weeks on GoDaddy to sell just .ME
And this doMEn was under GoDaddy.
And they have their escrow accounts with many registrars.
It is not mandatory to become a registrar just to move the domains.
Separate names with a comma.