Sedo...24 days later, no money yet...

[italiandragon]

Bloody hell.....not only PayPal froze my accounts.....but Sedo is taking ages to get this payment for $330......look at this:



3 August : OZUD.com auction at SEDO ends at $330


5 Aug : Sedo rep. Ara writes me....

Dear Mr. Cesarei,

Both parties have now confirmed their contact details and the sale of ozud.com can now proceed. A payment request has been placed in the buyer's user account and an email has been sent asking them to make payment for this domain as soon as possible. We ask buyers to make payment within 10 working days.

Should the buyer not make payment within the first 7 working days they will receive an automatic email reminder and your transfer agent will make every attempt, both via email and telephone, to contact the buyer in order to determine when payment will be made. You will be contacted once your transfer agent has received confirmation that the payment has been received and processed.

Please rest assured that every effort is being made to ensure that the buyer makes payment promptly, and we shall contact you when there are further developments to report.

This is an automatically generated notification. Please do not reply to this email.

Best regards,

Ara Zusky
Domain-Transfers
--
Sedo GmbH :: Im Mediapark 6 ::50670 Cologne (Germany)
tel +49 221.34030.170 :: fax +49 221.34030.109
http://www.sedo.com :: mailto: [email protected]



12 August: I write her back...

Hello Ara,

I`m wondering if there is any progress on this transaction as I need some money to purchase another domain.

Could you please push a little bit the buyer to harry up with the payment?

Thank you in advance

Best regards,


14 August: she replies...


Hello Lorenzo,



Please be informed that we have contacted the buyer in regards to the outstanding escrow payment that is needed in order to proceed with the transfer. You will be contacted immediately upon receipt of more information.



Thank you for your continued patience.



Best regards,



Ara Zusky

Key Accounts Manager / Transfer Consultant

Sedo.com :: 161 First St :: Cambridge, MA 02142

tel 617-499-7227 :: fax 617-499-7202



Few minutes ago: I`m pissed off...about PayPal so I need to argue with someone hell !! :yell: :hehe:


Dear Ara,

thank you for your reply, I`m sure you and the other staff at Sedo are wellaware of the general compleining status that many sellers have towards these delays that Sedo faces too often comparated to other Brokers like Afternic/Buyomains.com

I understand that sometimes these buyers are not so fast but many people are spreading rumours that Sedo is understaffed.

There also should be some more rigid rules where both buyers and sellers should meet and waiting more than 2 weeks for a $330 payment is simply unacceptable.

I have been a very active member of many online communities specialised in domain names such as NamePros.com and I know what I`m talking about.

I also understand that you are not the SEDO director but maybe it`s good to forward to him some of our complains and not only to read all the good news about the millions of names Sedo has for sale.

Thank you

Best regards,

Lorenzo Cesarei

 

[goodkarmaco]

No, its not Sedo at all. Its the person buying the name who is dragging their foot. But then again, blame can be put to Sedo for not having close contact with you.

For instance, " dear sir, we are not happy with the way this certain buyer is dragging their feet on payment. Do you want us to continue working with this buyer? You have full control over this. It is up to you to proceed or at your request we will issue credit for the long stall in closing this. If we do close this rest assured the buyer is going to be banned from purchases at Sedo.com for ---- months, ---- or--- years".

Yes in a way they are at fault, they need to be in a open communication mode with you the seller. Just left wondering is not right.

Spelling properly has nothing to do with having upper management aware of your letter. Seeing your letter should only cause one effect, that is to open their eyes to these long delays and how mgt, has not openly made contact and in explaining why everything is being held up.

That should be done if it is a $60.00 sale or a $600,000 sale.

 

[StoneRoses]

I am at 14 days and counting, and whilst i do not blame Sedo for non paying buyers, i think there should be something in place where the buyer must make payment with 72 hours.
I find it incredible that people take this long to pay, and quite frankly it is extremely rude and bad business etiquette.
Sedo need to have terms stating people should make payment in 72 hours or the bid becomes null and void.
At least this way you are not messed around by non paying morons.
I can not see an argument for why it should take longer than 72 hours to make a payment for a name that you have bid on.

Just my 2 cents

 

[-REECE-]

I am at 14 days and counting, and whilst i do not blame Sedo for non paying buyers, i think there should be something in place where the buyer must make payment with 72 hours.
I find it incredible that people take this long to pay, and quite frankly it is extremely rude and bad business etiquette.
Sedo need to have terms stating people should make payment in 72 hours or the bid becomes null and void.
At least this way you are not messed around by non paying morons.
I can not see an argument for why it should take longer than 72 hours to make a payment for a name that you have bid on.

Just my 2 cents

Agreed. Why not have the buyer select a date upfront and have the money automatically taken from his CC or Paypal? I purchased a name not too long back on Sedo and didn't pay for it until a week later -- BUT, I had the decency to tell the seller upfront at the time I made my offer that payment would have to wait until payday if he should accept my offer. To purchase a name, not pay for it shortly thereafter, and give no explanation for this whatsoever is rude and inexcusable.

 

[dotstate.com]

SEDO is getting lousy with their services.

I think the management should take some kind of action against lousy transfer agents.

Its sellers/buyers money they are playing with,If they delay the transfer so they earn big money on interest.

Its been nearly seven weeks for me.

I hope they are not on their wayout?

DS

 

[DomainMayhem.com]

alright Allan...I`m just pissed off by PayPal

As far as my typing....well yes...reading it again , it was not good but was too pissed off when I wrote it to read it again

Lorenzo, I wanted to let you know that you're not alone with your PayPal problems. They have a tendency to lock people's accounts for little to no reason (it's thought that they use the money for investments, as in their user agreement they can keep your funds for 6 months-then when it's 6 months and one day they can keep the funds permanently by stating that the user abandoned the account when in fact, they were locked out of it by PayPal in the first place). It's also in their user agreement that they can lock your account for any reason whatsoever-even if they don't agree with your viewpoints on your website! It's a nasty thing they're doing, but you can fight back. Call them, then call them again, then call again until the problem is resolved. I don't like them, and try not to use them often at all. There are other great alternatives like e-gold, and bidpay (for eBay purchases) just to name two.

If PayPal is keeping a large sum of your money, call and threaten to sue-in a very professional manner. This may help speed things up for you. Good Luck.

I also think that newbies should also be made aware of the dangers of doing business with PayPal and should read the user agreements thoroughly before agreeing!

 

[cache]

if sedo has snapnames's model, charging your credit card after you win the auction, then
all your problems would be solved.

 

[-REECE-]

if sedo has snapnames's model, charging your credit card after you win the auction, then
all your problems would be solved.

They really should look into that... Make the buyer send in a form authorizing it (like Escrow.com does) to prevent someone from attempting to chargeback as a means of getting out of the contract.

As is, there's way too many people taking advantage of the system to shill bid, create fake sales, pump up names owned by friends, start auctions on their own names,...

 

[Ronald Regging]

Every single one of my sales at Sedo have been deadbeats. Can't say I have gotten a single good thing from using Sedo...

Also, if the buyer doesn't pay within 10 days, you can cancel the transaction and request their info.

 

[goodkarmaco]

I found my dealings were very good, paid quickly after EACH step was taken. It is important to follow thru when asked to intitate transfer, etc. I was paid by Pay Pal and everything was fine.

It mentions attention here again though that many dealings are not completed by buyers and this must be addressed. Some kind of penalty needs to be in place and made common knowledge. Any buyer must have a certain percentage placed into a free escrow account, minimum $25.00 that goes to any seller if the deadbeat flakes out.

Repeat offenders will have their xxxx cut off. Ok maybe just a six month ban from buying. Nothing hurts the domain business more than if the contractual agreements are not kept and that knowlege is commonplace.

I would think that the best auction houses would want the reputation that is acheived thru the best customer service available including a strong start to end transactions history.

 

[bricio]

if sedo has snapnames's model, charging your credit card after you win the auction, then
all your problems would be solved.

:bingo:

 

[buymynames]

Lorenzo. I'm sorry about your experience with Paypal/Sedo etc... I can relate to you w/ Afternic, I'm at the 11th day (by Monday) also waiting for a check.

Goodluck! I hope you get paid soon... let us know.

These companies are great for auctioning/brokering our names, but clearly need to know, that they need to satisfy the sellers as well...these transactions will not even occur w/o u right?

72hrs. guaranteed arrival of payment to seller sounds fair... otherwise. interest, null, void will need to apply. 30-day is a long wait for the sellers.

The day buyer controls the domain, seller should have an option to choose payment (besides wire, payp., etc..) Fedex next day, 2-days w/ tracking numbers...

This way... All parties will know where these checks are.

It will mean a lot to seller... since seller already lost control of the domain at this point...

-2 cents..

 

[bricio]

good luck for both of u
u will have ur money
indeed, it is taking a long long time for u get paid but u will have the money

good luck again!!!

 

[italiandragon]

good luck for both of u
u will have ur money
indeed, it is taking a long long time for u get paid but u will have the money

good luck again!!!

well...I`m not sure about that, plus I could even get more than $330 for OZUD.com these days....maybe?

Another 2 days ....now it`s 23 days, still no reply to my last e-mail.

How long should I wait?

Do I have the right to sell it somewhere else if I get another buyer?

Should I write again to SEDO?

Thanks all!

 

[StoneRoses]

well...I`m not sure about that, plus I could even get more than $330 for OZUD.com these days....maybe?

Another 2 days ....now it`s 23 days, still no reply to my last e-mail.

How long should I wait?

Do I have the right to sell it somewhere else if I get another buyer?

Should I write again to SEDO?

Thanks all!

I am in exactly the same position albeit i am at 16 days and counting, no response to my email stating that this is not good business practice and i am withdrawing the sale.
I should also state that since selling this particular name i have bought,paid for and had transfered another name that i bought on Sedo.
So i can not see any reason why this muppet has not paid me yet.
As i have previously stated it is not Sedos fault that people don't pay, but they should not allow this much time to pass before people pay,(or not pay as the case is here).

 

[italiandragon]

Someone adviced me to write to the CEO....so I did:


27 August : I write to the CEO


24 days for a $330 payment and still nothing.

Hello from Australia.

Dear Tim, I have not much to say...I have seen your nice photos , you look very professional....your company has done so much advertising that has become the leader in the industry.....sure.....but have you never thought of visiting NamePros.com (the number 1 domain forum) and listen to your customers complaints?

I don`t think you`d be happy to wait 24 days for a miserable $330 payment. Too many non-paying bidders bid at SEDO. It is time for your company to do something about because more and more domainers are getting sick of this.

With all my respect, I hope you can spend 2 minutes of your precious time thinking about it.

Best regards,

Lorenzo Cesarei

 

[bobbie]

It will mean a lot to seller... since seller already lost control of the domain at this point... -2 cents..

I'm new at Sedo. How do you lose control of the domain? You don't transfer it until you are paid, do you?

 

[italiandragon]

The CEO replies in 60 minutes, I must admit , that`s pretty a good time for a CEO, compared to other companies and other industries.

Here his reply:

----------------------------------
Lorenzo,

Thanks for your feedback, we take the non-payment issue very seriously, and we're working on things to improve them.

We also do have a respresentative on NamePros, which I agree is an important forum.

Best Regards,

Tim Schumacher


----------------------------------



now.....who`s the Sedo rep here?

 

[dnk]

I also had to wait for a long time for a sale to complete on Sedo, you have to be very patient

 

[italiandragon]

I also had to wait for a long time for a sale to complete on Sedo, you have to be very patient

hello, does that mean that it is right to wait 24 days for $330 payment ? (I wish you notice that Sedo is still waiting for the payment......so forget WHEN/IF I`ll get the money.....that`s another story!)

 

[StoneRoses]

I sent an email on Friday saying the deal is off and i requested the bidders details, got confirmation today that the deal has been cancelled and i also have the bidders details emailed to me!.