Sedo...24 days later, no money yet...

[italiandragon]

Bloody hell.....not only PayPal froze my accounts.....but Sedo is taking ages to get this payment for $330......look at this:



3 August : OZUD.com auction at SEDO ends at $330


5 Aug : Sedo rep. Ara writes me....

Dear Mr. Cesarei,

Both parties have now confirmed their contact details and the sale of ozud.com can now proceed. A payment request has been placed in the buyer's user account and an email has been sent asking them to make payment for this domain as soon as possible. We ask buyers to make payment within 10 working days.

Should the buyer not make payment within the first 7 working days they will receive an automatic email reminder and your transfer agent will make every attempt, both via email and telephone, to contact the buyer in order to determine when payment will be made. You will be contacted once your transfer agent has received confirmation that the payment has been received and processed.

Please rest assured that every effort is being made to ensure that the buyer makes payment promptly, and we shall contact you when there are further developments to report.

This is an automatically generated notification. Please do not reply to this email.

Best regards,

Ara Zusky
Domain-Transfers
--
Sedo GmbH :: Im Mediapark 6 ::50670 Cologne (Germany)
tel +49 221.34030.170 :: fax +49 221.34030.109
http://www.sedo.com :: mailto: [email protected]



12 August: I write her back...

Hello Ara,

I`m wondering if there is any progress on this transaction as I need some money to purchase another domain.

Could you please push a little bit the buyer to harry up with the payment?

Thank you in advance

Best regards,


14 August: she replies...


Hello Lorenzo,



Please be informed that we have contacted the buyer in regards to the outstanding escrow payment that is needed in order to proceed with the transfer. You will be contacted immediately upon receipt of more information.



Thank you for your continued patience.



Best regards,



Ara Zusky

Key Accounts Manager / Transfer Consultant

Sedo.com :: 161 First St :: Cambridge, MA 02142

tel 617-499-7227 :: fax 617-499-7202



Few minutes ago: I`m pissed off...about PayPal so I need to argue with someone hell !! :yell: :hehe:


Dear Ara,

thank you for your reply, I`m sure you and the other staff at Sedo are wellaware of the general compleining status that many sellers have towards these delays that Sedo faces too often comparated to other Brokers like Afternic/Buyomains.com

I understand that sometimes these buyers are not so fast but many people are spreading rumours that Sedo is understaffed.

There also should be some more rigid rules where both buyers and sellers should meet and waiting more than 2 weeks for a $330 payment is simply unacceptable.

I have been a very active member of many online communities specialised in domain names such as NamePros.com and I know what I`m talking about.

I also understand that you are not the SEDO director but maybe it`s good to forward to him some of our complains and not only to read all the good news about the millions of names Sedo has for sale.

Thank you

Best regards,

Lorenzo Cesarei

 

[italiandragon]

I sent an email on Friday saying the deal is off and i requested the bidders details, got confirmation today that the deal has been cancelled and i also have the bidders details emailed to me!.

and what are you going to do with his details?

 

[StoneRoses]

and what are you going to do with his details?

Not sure yet,they are probably fake anyway to be honest.

 

[italiandragon]

Not sure yet,they are probably fake anyway to be honest.

as far as I know...to bid at SEDO you need a valid credit card......how can they be fake with a valid credit card?

I replied to the CEO:



Dear Tim,

thank you for your kind and fast reply.

I appreciated it. But I`d also appreciate if you could give an advice on this matter:

there must be a deadline when I or SEDO call the transaction off. How many more days should I wait?
I don`t want to wait 2 months and have to refuse to other offers, just to hear that the buyer did not pay.

I was not aware that Sedo had already a rep at NamePros, my apologies about that.

Thanks again for your time.

Best regards,

Lorenzo Cesarei

And I got a reply pretty quick from Ara this time...


Hello Mr. Cesarei,



Thank you for your email. Our terms and conditions state that a buyer has a deadline of five business days to remit payment to our escrow account. After five business days have passed with non-payment, the seller reserves the right to cancel the transaction. If we do hear anything from the seller, we will continue to contact the prospective buyer via email and telephone regarding the outstanding payment. At Sedo, we are constantly working to improve the integrity of our marketplace. After a transaction is cancelled due to non-payment, the defaulting buyer’s account is decertified or suspended-- which prohibits him/her from placing bids on any domains listed on our marketplace.



If you wish to cancel the OZUD.COM transaction, please let me know and I will take care of it immediately.



Should you have any further questions or concerns please feel free to contact me.



Best regards,



Ara Zusky




so I reply one more time:


Dear Ara,

thank you for the update.

I`m willing to wait one more week for this but I`d like to know if at this time, this buyer have at least answered to any of your e-mail/phone calls just to understand if he has had troubles or he never replied at all.

Thank you again.

Best regards,

Lorenzo Cesarei

 

[StoneRoses]

Not sure what you are trying to say,? .

I am just making you aware that this an option for you,

Also as far as i am aware you only need a phone number to be verified, this can be just a mobile number

 

[italiandragon]

Not sure what you are trying to say,? .

I am just making you aware that this an option for you,

Also as far as i am aware you only need a phone number to be verified, this can be just a mobile number

yes.....thanks now I know this. I just updated the story.

 

[bricio]

Lorenzo, if i were u id cancel this auction and hold the name, unless u need the money
all of us know LLLL value r and will skyrocket more and more, so why dont u hold it?
besides this name is a VCVC, a good one

BTW at least NOW they r replying ur msgs quickly... is the rep of sedo reading this thread?
i think he begun after ur recent e-mails

best regards and good luck,
bricio

P.S.: in one way or another u will have ur money!!!

 

[verbster]

Cancel immediately, and put the name back up for sale at a higher price. ozud.com is worth more than $330.

 

[goodkarmaco]

Before you cancel I am wondering this, did you contact Sedo thru your rep for the name that is selling or did you just email to Sedo? Big difference probably as going thru your account emails sent to you thru Sedo will get to the right person. Just sending a email to Sedo can land anywhere at Sedo and if they are busy you will not get a reply.

When I get a message from Sedo thru a slaes contract link I try to respond only thru that link back to buyer or Sedo as I am getting response for my transaction.

Lol, I find it crazy when a direct question is asked about your sales transaction the Sedo president does not even address it, until you ask him again.

I get responses from large online companies like this all the time. Ask a direct question and they come back with canned stuff that does not even relate. I think all reps of online business need to be re-trained to listen to customers and directly answer what is asked of them.

For a Coo to come back and talk about nothing when you asked a very important direct question shows a area that auction houses can improve upon, CUSTOMER SERVICE!
Alot of wasted time for you. Good luck with it.

 

[Domagon]

The reply above mine refers to places like Sedo as "auction houses" ... to the best of my knowledge, they are NOT auction houses, they are NOT licensed auctioneers, they are NOT licensed escrow agents, etc...

Customer service is the least of their problems ... their listing business model deeply flawed - there's no accountability of any of the parties ... that's why when a buyer or seller walks away from a deal, Sedo and other similar places do nothing - because nothing is about all they can realistically do.

Rambling on, but many buyers / sellers are under the misconception that a deal made on Sedo is binding when the reality appears to suggest otherwise; lack of any enforcement by Sedo, Afternic, Ebay, etc - they just sit by and do little to nothing when problems arise.

Ron

 

[buymynames]

I received my check today Lorenzo, so I wish you the same...

It'll be nice if Afternic had an option for mailing method so we can choose Fedex, 2-day, next-day.

Goodluck!

 

[Sam]

Quit Complaining, once you get to TWO months + then you have a case. Standard Sedo Transaction time is around 1 month for me. I have just learned to deal with it. It's not like you need the money ASAP. (Unless you love living on the edge).

Didn't you already have another thread complaining about a mere 2 week delay?

Not that $330 is a lot of money anyways. Just forget about it and eventually they will send the money. Hell I waited 3 MONTHS + for www.bo complete.

 

[dnk]

hello, does that mean that it is right to wait 24 days for $330 payment ? (I wish you notice that Sedo is still waiting for the payment......so forget WHEN/IF I`ll get the money.....that`s another story!)

I had to wait for more than 60 days. I was also tired of waiting and do not try to sell domain names any more because of these problems. If the procedure was more streamlined, it would be better for all concerned.

 

[marktimmy]

I just received $1,700 USD from sedo today from one of my auction domain sold from 25 days ago. It was a long period of waits.

 

[goodkarmaco]

Good customer service

Yeah, it may happen to you guys that it took three weeks, but this guy is not getting any knowledge of whats going on, correct me if I am wrong. If Sedo for instance emailed and said, " we are waiting for your clients check to clear and this may take up to two weeks to clear so be patient", then I can understand he needs to be patient. If not, then cancel the sale and let Sedo know it is because of poor communication.

Like I say I don't know those facts. I think that is the bottom line, were you kept in the loop?

 

[italiandragon]

Quit Complaining, once you get to TWO months + then you have a case. Standard Sedo Transaction time is around 1 month for me. I have just learned to deal with it. It's not like you need the money ASAP. (Unless you love living on the edge).

Didn't you already have another thread complaining about a mere 2 week delay?

Not that $330 is a lot of money anyways. Just forget about it and eventually they will send the money. Hell I waited 3 MONTHS + for www.bo complete.

Hello Sam,

first of all I have the right to complain for many reasons , but the main one is that they make a lot of money and they said between 2 and 3 weeks. Also you may spend few minutes reading the forum and you can learn that I`m not the only one complaining about SEDO.

second: how do I live and what I do , is not your business so if I want $330 today , I decide it.


third: you may wake up, and you`ll notice that this thread is that thread, I just asked to a moderator to update the title......and yes I may have been too early to complain after 13 days but after 24 (25 now) I think I can.

Regarding your www.bo , I understand that you`d have waited even 1 year since the your name is much less marketable than a fully pronunciable LLLL.com

Yeah, it may happen to you guys that it took three weeks, but this guy is not getting any knowledge of whats going on, correct me if I am wrong. If Sedo for instance emailed and said, " we are waiting for your clients check to clear and this may take up to two weeks to clear so be patient", then I can understand he needs to be patient. If not, then cancel the sale and let Sedo know it is because of poor communication.

Like I say I don't know those facts. I think that is the bottom line, were you kept in the loop?

Hello Roderick, yes you are right on my issue.

Ara did not reply to my last question so at the moment I still have no idea if this buyer has done anything else then confirm his e-mail address. I think that it`s pretty little thing to achieve in 24 days.
I may cancel this auction today.

Before you cancel I am wondering this, did you contact Sedo thru your rep for the name that is selling or did you just email to Sedo? Big difference probably as going thru your account emails sent to you thru Sedo will get to the right person. Just sending a email to Sedo can land anywhere at Sedo and if they are busy you will not get a reply.

When I get a message from Sedo thru a slaes contract link I try to respond only thru that link back to buyer or Sedo as I am getting response for my transaction.

.

I apologize but I can`t understand very clearly your questions. If you don`t mind asking them maybe in another way......thanks

 

[italiandragon]

and surprise:

the buyer , which was from France, 32 days later "decided" to pay.
Little he knows that the day before I was going to write to Sedo to delete this transfer....but I was too busy so I thought to do it another time.

And with a further week SEDO answered to my question about the fees related to the payment ( I had to wait 5 calendar days to know the answer that one SEDO rep. asked to their accounting department......go figure: a phone call to their accounting department and the e-mail reply to me took 5 days.....

So, after 41 calendar days , this $330 - $33 (SEDO fees) = $297 were in my PayPal account.

I leave to the rest of you the comments.

 

[sirengirl]

Patience is key. Getting paid from a Sedo sale also has much to do with the buyer, and how quickly they pay. Also, it can depend where you reside and where they reside. To speed the process along just do all the required, unlocking and authorization code. Calling sometimes helps

 

[goodkarmaco]

All good points from Sirengirl,

I was wondering though is there a time frame Sedo places on a sale for the buyer to complete payment?

If not something is sure wrong with that. I would say 14 days tops and after 14 days a percentage each day for the value of the sale to be added on . Why in the world don't we expect a early payment. If I sell something in Ebay, a person can buy it in France and I can have the money instantly.

There is much excitement in the domain world that many registers are implementing a program where names can be bought and the transaction will be immediate. Seems this would be a high priority for a auction house as many of us sellers and I may add buyers want a fast transaction.

Recently a new concept has taken flight, the loaning of money to domainers for their domain purchases. How about another new concept, a small fee added to a sale ( a option) that a auction house or a private company insures or provides insurance for the completion of the sale.

With that in mind, still the transaction would end after 30 days even if the buyer claims the dog ate the check in the mail.



Dragon, glad it went thru for you. I think it is good to post this. It seems odd alot of domainers have no problem with a payment coming in over 30 days.

 

[Sam]

Regarding your www.bo , I understand that you`d have waited even 1 year since the your name is much less marketable than a fully pronunciable LLLL.com

??? I don't get your point. In any case, the point is patience is the key. Does $300 REALLY matter that much to you? You WILL get the money (and from reading your last post you have).

www.bo also sold for 20 times + more then your "brandable" LLLL.com so I dunno what you are trying to prove there.

 

[italiandragon]

??? I don't get your point. In any case, the point is patience is the key. Does $300 REALLY matter that much to you? You WILL get the money (and from reading your last post you have).

www.bo also sold for 20 times + more then your "brandable" LLLL.com so I dunno what you are trying to prove there.

It`s not about the amount of money that matter but it`s not acceptable that we have to wait more than a month to complete a sale, that`s my opinion anyway, if you`re happy with that , then good for you.

I meant that , while for a pronunciable LLLL.com you get many buyers these days, it is not that easy to sell a domain like www.bo , despite you managed to sell it fr more money.

Dragon, glad it went thru for you. I think it is good to post this. It seems odd alot of domainers have no problem with a payment coming in over 30 days.

thank you......eh you`re right, some people must be millionaires but I`m not and have to pay bills every week.