Scammed by Registerfly! Please don't use Registerfly

[DeluxeNames.com]

Please don't use registerfly: Incompetent

I am in utter disbeliefe about this injustice: PLEASE DO NOT USE REGISTERFLY AS THEY ARE AN INCOMPETENT COMPANY. It's a shame because I had just become their reseller and was setting up their API to make them money

Their faulty registration software should not allow you to be able to "register" domains that are impossible to register. They need to fix this.

They have sold me 6 imaginary "domains" for a total of $99.94 and refused to give me a refund even though in reality they have sold me nothing. I have pmd Paul (regfly) as he is a nice guy and probably the only one that can help me at this point but no response as yet.

Not knowing that you could not register 2 charecter domains with the ".at" and ".it" (Austria and Italy) cctld's, on June 21st I used the registerfly interface to register these domains:
Us.at
at.at
us.it
uk.at
cn.at
eu.at

Registerfly has charged my credit card for these domains and they show up in my account, although they don't exist in reality because no one can ever register them. For example, if you go to the regisgerfly registration page, it still shows that all 6 of these domains are available to register. However if you go to a http://www.EuroDNS.com and type any of these in, it will tell you correctly that these two charecter domains are of the wrong syntax since they are two charecters.

On June 22rd I realized that these domains were impossible to reigister and I talked to a male in the Registerfly billing departement who said that would be no problem, I would receive a refund.

I didn't think anything more of it unitl today and I called the registerfly billing department to see if they had issued a refund. They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period, there was nothing they could do. I asked to speak to the supervisor, and he asked me the name of the billing rep I spoke to on the 22nd. I could not remember so he didn't believe me and refuses a refund!!!! I thnk the original rep, the one that assured me of a refund, was named Frank, but apparently he no longer works at Registerfly so that didn't get me anywhere.

Is there anything you can do or know anyone I can contact (emails or phone numbers) that can help me?

Bryant Jones

 

[DeluxeNames.com]

I would agree, I see people try to secure .de names in my country who do not even fit the registrations policies and when the name does not get register they scream scam. If people used 1% of their brain BEFORE they register names the world would be a better place.

I understand your point but if EuroDNS.com, who I assume to be a smaller company than RegisterFly, can make their software so that it doesn't let you register impossible 2 letter domains, why can't Registerfly do the same?

It was EuroDNS that also more clearly explains the resident requirements and made me understand.

 

[vokkerzen]

Like Flaresolutions pointed out most webmasters already know that two letter names are not available. You can search and see most two letter names as available it do not mean you can register them. It is like you think you struck gold when you just got dirt.

 

[DeluxeNames.com]

Like Flaresolutions pointed out most webmasters already know that two letter names are not available. You can search and see most two letter names as available it do not mean you can register them. It is like you think you struck gold when you just got dirt.

I do believe you that most webmasters understand this, and I assure you, I'm no webmaster. Except for a ".nu" several years ago, this was my first foray into cctld's and I really didn't know much about it. I'm just a regular guy who tries to develop a few domains.

Why do you think that only webmasters would want to register cctld's? You webmasters are a small expert bunch.
But I bet there is a lot more of us "regular guys" that own domains than webmasters and Registerfly would make a lot less money without us "regular guys".

 

[mohawki]

None of these are excuses for poor customer service.

 

[vokkerzen]

I do believe you that most webmasters understand this, and I assure you, I'm no webmaster. Except for a ".nu" several years ago, this was my first foray into cctld's and I really didn't know much about it. I'm just a regular guy who tries to develop a few domains.

Why do you think that only webmasters would want to register cctld's? You webmasters are a small expert bunch.
But I bet there is a lot more of us "regular guys" that own domains than webmasters and Registerfly would make a lot less money without us "regular guys".

It may be better to research each extension to make sure you can own it.

it is good your problem is solved, the best in the future for you

 

[DeluxeNames.com]

It may be better to research each extension to make sure you can own it. it is good your problem is solved, the best in the future for you

Thank you Vokkerzen, I wish you the best as well.

 

[brizzad]

Finally someone else comes forward. Registerfly sucks, they've given me A LOT of trouble and still owe me money.. I posted a thread on here about them owing money to me and it got closed within a few replies. :td:

 

[drifta]

i remember 2-3 years ago when i used register fly they were a dodgy poorly run company with "shite" customer service...complaints left right and center

i hope they refund you, please keep us updated

 

[seeker]

regflysucks.com !!!

I hope something is done for that!

 

[LeDomain]

I have posted a numerous times here in the last couple of months. Don't buy anything in bulk, becasue their BULK MOD does not work (whois, url forwarding etc)...

I am beginning to suspect their BULK WHOIS MOD is not working on purpose...to prevent mass exits or transfers...

They have been trying to fix the BULK WHOIS for over 6 months now....

 

[HBK216]

None of these are excuses for poor customer service.

I agree their CS could use some work. However screaming scam when it is not true is beyond ridiculous.

I understand your point but if EuroDNS.com, who I assume to be a smaller company than RegisterFly, can make their software so that it doesn't let you register impossible 2 letter domains, why can't Registerfly do the same?

It was EuroDNS that also more clearly explains the resident requirements and made me understand.

I love that feature on EuroDNS but not everyone uses the same sort of software. However I'm glad your problem got fixed.

 

[deet]

there are a quite a few of Regfly ripoff posts on this forum.

I knew it wouldnt be long before someone said "send regfly a PM"

Leme tell you that is bull.. period!
regfly is lame and to send that person a pm every time you reg a name is just crazy!

I wont do business with them ever again. best to just avoid them at all cost. IMHO.

I have heard excuse like "we had a large backup of orders" OR "its the weekend"
OR "just send regfly a pm" OR "we just stared our new website"

shame, shame

everybody knows your name!

 

[Ronald Regging]

I agree with the people who said that you must differentiate between flaws and scams, but when one identifies flaws and does nothing to fix them, and institutes customer service policies which make it impossible or extremely difficult to get refunds for services never received due to those flaws, you're seriously bordering on the level of scam. It's blatant negligence at best.

 

[America First]

there are a quite a few of Regfly ripoff posts on this forum.

I knew it wouldnt be long before someone said "send regfly a PM"

Leme tell you that is bull.. period!
regfly is lame and to send that person a pm every time you reg a name is just crazy!

I wont do business with them ever again. best to just avoid them at all cost. IMHO.

I have heard excuse like "we had a large backup of orders" OR "its the weekend"
OR "just send regfly a pm" OR "we just stared our new website"

shame, shame

everybody knows your name!

:bingo: could not have said it better, but what the hell ill try....

I agree with the people who said that you must differentiate between flaws and scams, but when one identifies flaws and does nothing to fix them, and institutes customer service policies which make it impossible or extremely difficult to get refunds for services never received due to those flaws, you're seriously bordering on the level of scam. It's blatant negligence at best.

THIS IS SUCH OLD NEWS BUT I EXPECT A NEW POST EVERY MONTH ON A NEW OR OLD MEMBER GETTING THE SHAFT.
Its a SCAM, THEY SUCK! :tu: They sell special 1$/3$ domains and as we all know if it sounds to good to be true then it is. Look at the headaches you get for the deal, and lets not forget they DONT GIVE REFUNDS WHEN THEY MAKE MISTAKES.......http://www.namepros.com/domain-name-discussion/200878-regfly-again.html

AND ITS BEEN LONGER THEN 2 MONTHS ON MY DEAL, I JUST GAVE UP. AND DID NOT GET THE NAME VEGAS.US.COM AS IT HADE AND STILL IS OWNED BY SOMEONE ELSE FOR THE PAST 3 YEARS.

 

[HBK216]

I don't for one second believe any of you who claim they couldn't get their money back. I once had been charged a few times for names that didn't go through. I made ONE call, spoke with a rep & had it back on my card in a couple of days. Transfers back to cards don't happen right away so waiting a few days is the norm.

So either I'm lucky or alot of people whine & bitch about everything when it doesn't go their way.

 

[RickM]

I don't for one second believe any of you who claim they couldn't get their money back. I once had been charged a few times for names that didn't go through. I made ONE call, spoke with a rep & had it back on my card in a couple of days. Transfers back to cards don't happen right away so waiting a few days is the norm.

So either I'm lucky or alot of people whine & bitch about everything when it doesn't go their way.

You may find that different support/sales reps do things differently and/or dont have a clue what they are doing...most likely the latter.

Well, i stopped using them when they stopped accepting PayPal...i never had any major problems, but i knew how buggy their system was...the biggest problem i ever had was a domain vanishing from my account, however after 5 or so support tickets it was back.

Sorry to all who have had bad dealings with RegisterFly...perhaps paul (regfly) would like to comment on this thread?

 

[thaiboy]

If you considered they are scam. Try send your scam report to websites, such as:
http://badbusinessbureau.com/
http://www.ftc.gov/

I know why they stop receiving PayPal payment, buyers just open dispute file and show PayPal logs and proves and quite easy if you have evidences (but you have to be patient for slow process). I never considered internet business which don't accepted paypal, it's too risky.

 

[Ronald Regging]

Customer service is the bane of modern day business. Companies just don't realize how absolute the importance of hiring qualified and knowledgeble CSRs is. Anyone who can speak english (with or without the thick accent that makes it impossible to understand a word they say) can get a job as a CSR, regardless of their background or understanding of the product being sold. Sure they can be friendly, but if they don't have any idea what they're doing, they aren't going to be of much service now are they?

 

[slaughterbeck]

They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period, there was nothing they could do. I asked to speak to the supervisor, and he asked me the name of the billing rep I spoke to on the 22nd. I could not remember so he didn't believe me and refuses a refund!!!! I thnk the original rep, the one that assured me of a refund, was named Frank, but apparently he no longer works at Registerfly so that didn't get me anywhere.

Bryant Jones

Hello Bryant,


Forget for a moment that their system has some glitches and that you probably should have known or did some research to discover that you couldn’t register two character domain names.

This representative that you contacted was incompetent. I doubt they were breaking any laws but to inform you that you weren’t eligible for a refund because it was past the 4 day cancellation period for domains that were never registered nor available for registration to begin with, is flat out stupidity and my two year old daughter would know better than to say such a thing.

I simply can’t believe an adult would say that.


It’s the equivalent of stating “you’re not eligible for a refund for something that we didn’t sell you because, if we had actually sold it to you, it would have been past the allotted time for us to give you a refund”. What?



Happy 4th,
Kimmy

 

[Robert Allen]

I am 99% sure that regfly are a good company. It is only thier staff which suck...