Registerfly: Now I'm Upset!

[dgridley]

Normally I tend to stick up for Registerfly.. until now.

I attempted to transfer 4 domains away from NamePros and take advantage of a promotion at Registerfly.

2 of the domains transferred fine, but the last two (64836.info and carthagemo.info) returned errors (according to Registerfly) and they told me transfer was denied and refunded my transfer fees.. however, whois showed the transfer was successful and the names were not only transferred but renewed for an additional year.

Registerfly tech support was useless in trying to get anywhere with them.. the names were not in my account so I contacted NamePros member Regfly and he again attempted to transfer the domains. Again we got an error and the transfer fees were refunded ..

However the domains show as regged to me at Registerfly until Oct 2007.. yet they are not in my account.

I've contacted Registerfly tech support a couple times and have had NO response for almost a week now. There's been no replies to my PMs to Paul (Regfly) here either.

RJ says the transfer shows as successful but it doesn't do me any good if they don't show in my account and Registerfly support doesn't reply to my support questions.

I'm going to PM this thread to Paul and Support and see if that gets them going..

 

[deet]

I called them once or twice in the past, Plan on spending atleast 30 - 60 Min online

 

[jaydub]

Normally I tend to stick up for Registerfly.. until now.

3 years ago I was you...Had been a loyal RF customer from almost day 1. When people here had issues...I was the one saying how they always took care of business. That all ended 2 years ago when I had a name dropped before it's time...I had the receipt to show I had paid a renewal and they paid lip service for a while then went into ignore (ant) mode, quite familiar to most here :td: .....then the absolute joke they call support (Could anyone actually care LESS about customers?).....it was hilarious how they claimed phone support but no one ever took your call off hold...
Customer loyalty is NOT appreciated or reciprocated with that dog and pony show.

How embarrassing for a company to be considered as bad as 1and1..

I will say again....I don't care how cheap they are....they are just not worth it.
I have only 4 names left with them...used to be over 400..and now life is good.

I really hope it all works out for you Dave...

Jim

 

[ekal]

Maybe we should perform a community service and club together to buy banners on domain sites that simply say "Registerfly - Please Don't!"

 

[GleenTea]

I've had numerous problems with registerfly as well. Just stay away from them.

 

[Dan]

I've stayed away from them because of threads like these..

 

[AdoptableDomains]

Well, for just plain satisfaction you could add your info here:
http://registerflies.com/

 

[dgridley]

And still no answer from Registerfly.. support there is evidently non-existent!

 

[Kate]

Well, for just plain satisfaction you could add your info here:
http://registerflies.com/

Nice logo :yell:

 

[dgridley]

Just received a PM from Paul (Regfly).. he's recovering from surgery so hadn't been visiting the forum much lately. Promised this would be fixed ASAP..

 

[movingconcierge]

Wow, that's really sad. I have about 30 .be's to renew and was contemplating Regfly via a coupon I received. But thanks to dgridley's pain, I'll be finding another registrar. There is a $200-300 revenue loss you can directly link to their piss-poor customer service.

As a strong, viable, active, and deeply rooted domain community, we should be PROVING consumer mistreatment and then BOYCOTTING or PUNISHING these abusive companies.

I've suffered loss by doing a single boycott of Sedo because they are 41% owned by 1&1. I realize that Sedo is the most active sales site, but you can't have it both ways. You cannot bitch about scam / rip off / abusive companies, and at the same time support them with your business. They'll laugh at you.

Good luck, dgridley.

 

[floatingworld]

Wow, that's really sad. I have about 30 .be's to renew and was contemplating Regfly via a coupon I received. But thanks to dgridley's pain, I'll be finding another registrar. There is a $200-300 revenue loss you can directly link to their piss-poor customer service.

As a strong, viable, active, and deeply rooted domain community, we should be PROVING consumer mistreatment and then BOYCOTTING or PUNISHING these abusive companies.

I've suffered loss by doing a single boycott of Sedo because they are 41% owned by 1&1. I realize that Sedo is the most active sales site, but you can't have it both ways. You cannot bitch about scam / rip off / abusive companies, and at the same time support them with your business. They'll laugh at you.

Good luck, dgridley.

movingconcierge, after your experience with 1+1, contemplating going to regfly must make you a gold-plated masochist! :lol:

 

[movingconcierge]

I'm not crazy though! Insanity has been defined as repeating the same action and expecting different results. Well, this time I listened to the NP community and passed on that bait and switch offer from Regfly.

movingconcierge, after your experience with 1+1, contemplating going to regfly must make you a gold-plated masochist! :lol:

 

[kjmz]

Just received a PM from Paul (Regfly).. he's recovering from surgery so hadn't been visiting the forum much lately. Promised this would be fixed ASAP..

It's kind of pathetic that you have to PM Paul on here and that the support team won't even help you. I was almost to the point of sending an emailing to RegisterFly myself. This customer support is unacceptable and I would never deal with basically a one man support team (well in this case at least.) I wouldn't even waste $2.00 on a domain with them if I got treated that way. There is no excuses and they should be hiring some new staff!

 

[AdoptableDomains]

It's kind of pathetic that you have to PM Paul on here and that the support team won't even help you. I was almost to the point of sending an emailing to RegisterFly myself. This customer support is unacceptable and I would never deal with basically a one man support team (well in this case at least.) I wouldn't even waste $2.00 on a domain with them if I got treated that way. There is no excuses and they should be hiring some new staff!

Paul is a good guy, and one of the only people at RF who has ever been truly helpful. Technically, I don't think he's even in tech support, but has used his influence to get things done. He's helped me several times, but a few times the person he put on it still didn't follow through. It's a shame he has to do the dirty work and that "tech support" is neither technically trained nor offers real support of any value.

I finally just decided that if I have to go to a public forum to get any real support, then I really don't need to deal with that company. This on top of the huge number of support requests I needed to fix problems that should never have happened in the first place.

BTW, I have nothing to do with the registerflies.com site. However, I support what they are doing as far as collecting and publishing RF horror stories and warnings.

 

[spikedo]

I don't use them anymore. When I buy a name that is at RF, I transfer it as soon as possible. The service has been the worst I've ever encountered in my four years of domaining.

 

[dgridley]

Just got an email from Support that the domains are in my account (and they are now).. however when I attempted to modify the nameservers, I get an error and am unable to... just updated my ticket to Support <sigh>

At least I seem to be making some progress...