Scammed by Registerfly! Please don't use Registerfly

[DeluxeNames.com]

Please don't use registerfly: Incompetent

I am in utter disbeliefe about this injustice: PLEASE DO NOT USE REGISTERFLY AS THEY ARE AN INCOMPETENT COMPANY. It's a shame because I had just become their reseller and was setting up their API to make them money

Their faulty registration software should not allow you to be able to "register" domains that are impossible to register. They need to fix this.

They have sold me 6 imaginary "domains" for a total of $99.94 and refused to give me a refund even though in reality they have sold me nothing. I have pmd Paul (regfly) as he is a nice guy and probably the only one that can help me at this point but no response as yet.

Not knowing that you could not register 2 charecter domains with the ".at" and ".it" (Austria and Italy) cctld's, on June 21st I used the registerfly interface to register these domains:
Us.at
at.at
us.it
uk.at
cn.at
eu.at

Registerfly has charged my credit card for these domains and they show up in my account, although they don't exist in reality because no one can ever register them. For example, if you go to the regisgerfly registration page, it still shows that all 6 of these domains are available to register. However if you go to a http://www.EuroDNS.com and type any of these in, it will tell you correctly that these two charecter domains are of the wrong syntax since they are two charecters.

On June 22rd I realized that these domains were impossible to reigister and I talked to a male in the Registerfly billing departement who said that would be no problem, I would receive a refund.

I didn't think anything more of it unitl today and I called the registerfly billing department to see if they had issued a refund. They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period, there was nothing they could do. I asked to speak to the supervisor, and he asked me the name of the billing rep I spoke to on the 22nd. I could not remember so he didn't believe me and refuses a refund!!!! I thnk the original rep, the one that assured me of a refund, was named Frank, but apparently he no longer works at Registerfly so that didn't get me anywhere.

Is there anything you can do or know anyone I can contact (emails or phone numbers) that can help me?

Bryant Jones

 

[DeluxeNames.com]

This representative that you contacted was incompetent. It’s the equivalent of stating “you’re not eligible for a refund for something that we didn’t sell you because, if we had actually sold it to you, it would have been past the allotted time for us to give you a refund”. What?
Kimmy

Thank you Kimmy, those were my thoughts exactly and the reason I had gotten so mad.

The ironic thing is, in the thread entitled, "Registerfly reseller accounts at 6.50 for first 2000", I was excited about making a Regfly reseller and had become their evangelist, defending them from the detractors; you would have thought I worked for them. I was writing things like, "Let's give them a chance...Every registrar can change... Think of the advantages of a US company vs. Directi... etc. etc. http://www.namepros.com/domain-name-discussion/204834-registerfly-reseller-accounts-6-50-first.html
Boy was I naive, I went back and erased my posts.

Registerfly needs to teach their CSR's one valuable lesson, "Give customers the benifit of the doubt." If the CSR assumes the customer is lying, it can enrage the customer cuasing them to fly into action and vent their Grievances on 6 webforums turning away far more potential customers and money than if they had simply given that customer a refund in the first place. That doesn't include the extra loss of profits if that customer they had enraged was once their evangelist who would have potentialy brought them more customers from those same webforums. Social networking is still one of the best forms of advertising.

Is there any registrars that, maybe charge a little more, but give amazing customer service?

 

[slaughterbeck]

Is there any registration companies that, maybe charge a little more, but give amazing customer service?

This company is a reseller and not an actual registrar but Namecheap has by far the best from a customer service standpoint. IMHO, of course.





Happy 4th,
Kimmy

 

[blue^ray]

NAMECHEAP.COM

just use em they are great

 

[America First]

I don't for one second believe any of you who claim they couldn't get their money back. I once had been charged a few times for names that didn't go through. I made ONE call, spoke with a rep & had it back on my card in a couple of days. Transfers back to cards don't happen right away so waiting a few days is the norm.

So either I'm lucky or alot of people whine & bitch about everything when it doesn't go their way.

Ok let me ask a question to the members here.
When i buy an item that does not use paypal i use an extra account i have from wells fargo, when i want to buy some thing that is lets say 29.99 i put 40.00 via transfer from my main wells fargo acct. This is done so i will not be rebilled from them, charged for any other items and so that i transfer the names out of the company and into GD as soon as i am able. Do you think this is a good idea? I have been doing this for 4 years while buying other product on the net that i did not what having my info to my main acct. I have 2 paypal accts, and use them as much as i can whenever i can.

So this is how i bought vegas.us.com i put the money in the acct. (21.99 was the cost, i put in 30.00) paid for it and they charged me 2 x (43.98) It was a name that was not availible, and they charged me 2 x thus causing the acct. to be hit for double what i had put in it. They said it was my fault for using a debit card, and they are not liable. NO NAME/NO REFUND on 1 payment and no refund on their overdraft that they caused. Like i said to them none of this would have happened if they did not show the name for sale. Why am i responsible?
NOW FOR THOSE WHO DONT BELIEVE, i will be adding their messages soon as im out to the pool. :tu:

 

[AdoptableDomains]

I
They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period...

If no domain was actually registered, what does the 4 day cancellation period have to do with anything? If no domain was registered, there is nothing to cancel with the registry! They should not be charged, and therefore, there is nothing for them to get a refund on themselves.

Sounds like another incompetent first level support person who didn't even understand what happened.

 

[DJ-Sound]

umm, if you would like your money back, why not take it back???

Call your bank and do a chargeback...

 

[DeluxeNames.com]

If no domain was actually registered, what does the 4 day cancellation period have to do with anything? If no domain was registered, there is nothing to cancel with the registry! They should not be charged, and therefore, there is nothing for them to get a refund on themselves.
Sounds like another incompetent first level support person who didn't even understand what happened.

True that the first level support person didn't understand at first. I took the time to explain it to her. She was very nice but I understood that there wasn't much she could do for me so I asked to speak to her supervisor.

The supervisor understood completely but said there was nothing he could do for me due to the 4 day cancelation policy. I was in disbelief and getting nowhere and asked to speak to his supervisor. He said that he had no supervisor. I found him to be rude which only made me madder and then he said, "There is nothing more I can do for you, I'm getting off the line now, "click", and he was gone.

It felt like it was a game to him, he was playing, "let's see how long we can hold onto your money."

The biggest mistake I made was never getting names. How could this guy have no supervisor unless it was the owner himself I was talking to? Wouldn't Registerfly have more layers of management in the billing department than 2?

 

[EGS]

Hmm, I've never had a problem with RegisterFly out of my experiences, but this is probably the thousandth complaint I've heard about them not issuing a refund, etc.

 

[Grrilla]

Ok let me ask a question to the members here.
When i buy an item that does not use paypal i use an extra account i have from wells fargo, when i want to buy some thing that is lets say 29.99 i put 40.00 via transfer from my main wells fargo acct. This is done so i will not be rebilled from them, charged for any other items and so that i transfer the names out of the company and into GD as soon as i am able. Do you think this is a good idea? I have been doing this for 4 years while buying other product on the net that i did not what having my info to my main acct. I have 2 paypal accts, and use them as much as i can whenever i can.

So this is how i bought vegas.us.com i put the money in the acct. (21.99 was the cost, i put in 30.00) paid for it and they charged me 2 x (43.98) It was a name that was not availible, and they charged me 2 x thus causing the acct. to be hit for double what i had put in it. They said it was my fault for using a debit card, and they are not liable. NO NAME/NO REFUND on 1 payment and no refund on their overdraft that they caused. Like i said to them none of this would have happened if they did not show the name for sale. Why am i responsible?
NOW FOR THOSE WHO DONT BELIEVE, i will be adding their messages soon as im out to the pool. :tu:

I lost hundreds of dollars due to GoDaddy billing procedures a couple of years ago- accepting several small purchases funded from a checking acct that had NSF to cover the sales, (A large deposit had bounced) and than, w/o notifying me, at all, (surprising, given their propensity to email), sent the sales to their bill collection agency, (who they are in bed with), who tacked on $25 to each purchase- (as opposed to charging $25 for all of the purchases- most on the same day). Add this to the banks NSF/Overdrawn charges-(the ChkAcct was for online only use- I didn't want Overdraft protection attached to it) and $100-$200 of regs ended up costing me around $800. Their service dept refused to rescind the charges- "It is out of our hands" and lost a good customer who, at the time, was using their hosting, B/O services etc , not to mention, the 1,200-1,300 domains that I had registered w/ them. Today I have 18 stragglers in my G0Dummy acct.
Registerfly screwed me 2 mos ago and I lost ComputerTerms.Info, due to their renewing the name for their own acct, leaving the WhoIs w/ my info and a service rep that gave me erroneous info . The name is still listed in my ReamFly acct, shows an exp date of May2007, but someone else bought it from Registerfly and now owns it. This is discussed fully in another thread.
I got screwed by the GoDummy for a BlueRazor $9.95 Club fee last night. It came minutes after turned of all auto-renewals on names and had initiated transfer out of a group of names. It came 2 days before due, it is needed only for purchsing names and services from them- I haven't in over 6 mos- and I won't use it. I hate GoDickMe w/ a passion!

Everything about my Namecheap/Enom reseller's acct is clear and upfront. If my Paypal or checking acct can't fill my resellers acct, I am not funded to make a purchase. I can pull up a page and see a list of my names that have gone into their 30 day redemption period -and- *all* of the names stay there for 30 days- with GoDummy and ReamMeFly the best names, selectively, disappear and go to auction or are sold by the registrar. If your registrar is playing hanky-panky w/ your names and w/ your funding acct, I would suggest giving them the shaft. If I reccommended either of these 2 registrars to you, (RipOffFly or GoDickMeDaddy), I would be doing you a grave disservice.

 

[peterstannard]

I am 99% sure that regfly are a good company. It is only thier staff which suck...

How good can a company be with poor staff?

 

[-db-]

Regarding the repeated statement about most webmasters know (or should know) you can't register 2 character domains... this is not true, because you can indeed register 2 character domains in some lesser known extensions, and obviously .at and .it were not known to the OP, so he had no reason to doubt what RegisterFly's interface said.

This was RegisterFly's fault from beginning to end. Period. Nobody should try and shift any blame or responsibility to the customer for not knowing any better. We are not talking about .com .net and .org here. These were exotic extensions to the customer, and the customer was simply going by what the company's site told him. The company needs to fix their faulty programming, error filled interface, and lousy customer support. That would prevent this from happening in the first place.

Anyway, I'm glad to hear it was resolved, and thumbs up to member "regfly" for once again saving the reputation of his employer from being tarnished worse than it already is. That man deserves a raise.

 

[HBK216]

Regarding the repeated statement about most webmasters know (or should know) you can't register 2 character domains... this is not true, because you can indeed register 2 character domains in some lesser known extensions, and obviously .at and .it were not known to the OP, so he had no reason to doubt what RegisterFly's interface said.

This was RegisterFly's fault from beginning to end. Period. Nobody should try and shift any blame or responsibility to the customer for not knowing any better. We are not talking about .com .net and .org here. These were exotic extensions to the customer, and the customer was simply going by what the company's site told him. The company needs to fix their faulty programming, error filled interface, and lousy customer support. That would prevent this from happening in the first place.

Anyway, I'm glad to hear it was resolved, and thumbs up to member "regfly" for once again saving the reputation of his employer from being tarnished worse than it already is. That man deserves a raise.

I agree with most of what you said. However the customer must take some responsibility. He didn't do enough research prior to purchase. If he did instead of just trying to get a possible money maker, this wouldn't have happened.

I do agree that Register Fly needs to improve certain aspects of their company as they have potential.

Regfly sure deserves a raise!

 

[PolurNET]

Regfly sure deserves a raise!

He probably does, BUT, IMHO he should do the following:

a) Give his employer an ultimatum: I will leave and you guys will crumble in no time, OR I stay and you promise to improve service NOW, as I can't do all the work here to save your company's ass

b) Get PayPal back, and a competent billing department, which would possibly improve respect for RegisterFly with us domainers, OR face the consequences of us moving out pronto and saying how poor the service is being run

c) Stop making crazy specials, and use the money for improving support/sales/billing before we domainers bring butcher knives to your PO Box :hehe:

 

[vokkerzen]

I agree with most of what you said. However the customer must take some responsibility. He didn't do enough research prior to purchase. If he did instead of just trying to get a possible money maker, this wouldn't have happened.

I do agree that Register Fly needs to improve certain aspects of their company as they have potential.

Regfly sure deserves a raise!

I agree, the customer must also take responsibility. I see yesterday people complain over a .se domain name that did not register at idotz.net. The same problem happened yet no one created the same problem like this. The prices are good and the service is OK for what you pay.

 

[-Raja-]

I agree with most of what you said. However the customer must take some responsibility. He didn't do enough research prior to purchase. If he did instead of just trying to get a possible money maker, this wouldn't have happened.

I do agree that Register Fly needs to improve certain aspects of their company as they have potential.

Regfly sure deserves a raise!

its not possible to an amateur domainer to make a fullscale research on every domain he buy's.
he unknowningly trusted bugfly.....err....regfly

 

[HBK216]

its not possible to an amateur domainer to make a fullscale research on every domain he buy's.
he unknowningly trusted bugfly.....err....regfly

Well said domainer shouldn't be in this business. Why should the buck avoid the consumer? I wouldn't register a name in a ccTLD I'm not familiar with, without doing research of even the most basic requirements.

It amazes me that companies always seem to get the majority if not all the blame when the consumer might/probably has a big role into what went wrong.

 

[-db-]

b) Get PayPal back, and a competent billing department...

Amen to that.

I waited...and waited... and 6 months went by, promise after promise was broken ("it's a paypal interface problem", or "it will back with the next site update", or "we are waiting for our new site design") and then the support and billing personal was completely inept (at least the ones I dealt with), so I finally moved everything away from their company. I still believe there might be more to the story than they've told us (maybe PayPal froze their account, or banned them for so many complaints and charge-backs) because I've never heard of anybody taking 6-9 months to fix a so-called "paypal interface" problem? Come on!

At one time, RegisterFly was one of my favorite companies. Not any more.

I still think their domain control panel is excellent, and they do a lot of things 'right'. However, the number of things they do 'wrong' reached the point where I could no longer feel comfortable using their services. End of story for me.

 

[AdoptableDomains]

I am 99% sure that regfly are a good company. It is only thier staff which suck...

I've found it the other way around. A few good people at a company with poor business ethics from the top. Unfortunately the good ones seem to be the exception.

Search google for registerfly and you'll probably find more negative about them than positive. for example:

http://www.marwencorp.com/registerfly.html
http://registerflies.com/
http://www.killfile.org/~tskirvin/history/badcompanies/registerfly.html
http://www.ripoffreport.com/results.asp?q1=ALL&q5=registerfly.com&submit2=Search!
http://www.stopunifiednames.com/
http://registerfly-complaints.blogspot.com/

Until recently, I always seemed to be able to find the few good ones and came out okay. I've just decided it isn't worth the exta hassle any more. I have a feeling the owner/upper management is a super good coder and idea person since they do come up with some innovations and have one of the best user interfaces out there. Unfortunately, often good coders and thinkers are awful business managers. They have either failed to hire someone to manage the people part of the company, or just don't don't care about customer retention or haven't given middle/lower management the authority to make things right when needed. When a business owner hides from the public as registerfly's seems to, there must be a reason. Registerfly is very strong on the point of annonymity of who you talk to. I've never heard a word out of the owner or seen a link to contact him or anyone in management. They all seem to hide behind support@ type email addresses. Even the most helpful person there, Paul V, has never indicated what "V" stands for or given a direct email address. All communication is though PM's here or support@ emails. I have to believe management has required this somehow, or th employees feel threatened to give their real names.

 

[AMDWarrior]

I haven't heard anything good about them in awhile, seems like every forum I go to has a post similar to this one, so if it's the staff they need to do something about that, if it's at the top changes need to be made but you can't keep screwing your customers over, IMHO.

 

[Grrilla]

Both the customer and the registrar, (or service co.) share the responsibility of defining what is being sold and the terms of the sale. The customer needs to apply due diiligence in researching the product and the registrar needs to apply due diiligence in their description and presentation of the product and the terms of the sale.

I can empathize with the business that, clearly, describes their product and takes pains to, clearly, spell out the terms of agreement in a manner that is accesible to the averege consumer and, than, receives a complaint from a customer who is requesting a refund or an adjustment and is claiming ignorance to support the case, when, in truth, the buyer was either lazy and didn't do his homework or was having second thoughts about the purchase and is feeling buyers remorse.

While this, certainly, is part of the picture, IMO, it is, only, a very small part. The major perpetrators of deception and confusion are, hands down, the companies. The lingering, unresolved issues, the lethargic support systems, the hidden agendas that come buried in the fine print of a TOS agreement and are never clearly and openly presented.

Companies are building failure into their systems- they are counting on their consumers to stumble. Credit card companies couldn't survive if their customers followed the terms of the 0% interest offers they use for drawing in their customers. They are counting on users to forget to use theit card during a billing period or to mail in their payment a day or two later than the scheduled due date. One slip up, and the customer's rate gets bumped up immediately to 20%+ and than the company can begin to make money. The trend is to throw in enough hurdles, along the way, that are sufficient enough to cause the consumer to trip up. Than they compound the problem by creating support systems that are "negligent by design" and have the, express, purpose of draining as much money out of their customer's accounts as possible while keeping them off balance and frustrating their attempts at righting themselves.