Scammed by Registerfly! Please don't use Registerfly

[DeluxeNames.com]

Please don't use registerfly: Incompetent

I am in utter disbeliefe about this injustice: PLEASE DO NOT USE REGISTERFLY AS THEY ARE AN INCOMPETENT COMPANY. It's a shame because I had just become their reseller and was setting up their API to make them money

Their faulty registration software should not allow you to be able to "register" domains that are impossible to register. They need to fix this.

They have sold me 6 imaginary "domains" for a total of $99.94 and refused to give me a refund even though in reality they have sold me nothing. I have pmd Paul (regfly) as he is a nice guy and probably the only one that can help me at this point but no response as yet.

Not knowing that you could not register 2 charecter domains with the ".at" and ".it" (Austria and Italy) cctld's, on June 21st I used the registerfly interface to register these domains:
Us.at
at.at
us.it
uk.at
cn.at
eu.at

Registerfly has charged my credit card for these domains and they show up in my account, although they don't exist in reality because no one can ever register them. For example, if you go to the regisgerfly registration page, it still shows that all 6 of these domains are available to register. However if you go to a http://www.EuroDNS.com and type any of these in, it will tell you correctly that these two charecter domains are of the wrong syntax since they are two charecters.

On June 22rd I realized that these domains were impossible to reigister and I talked to a male in the Registerfly billing departement who said that would be no problem, I would receive a refund.

I didn't think anything more of it unitl today and I called the registerfly billing department to see if they had issued a refund. They said they were sorry, they had no record, of the promised refund, and since it was passed the 4 day cancelation period, there was nothing they could do. I asked to speak to the supervisor, and he asked me the name of the billing rep I spoke to on the 22nd. I could not remember so he didn't believe me and refuses a refund!!!! I thnk the original rep, the one that assured me of a refund, was named Frank, but apparently he no longer works at Registerfly so that didn't get me anywhere.

Is there anything you can do or know anyone I can contact (emails or phone numbers) that can help me?

Bryant Jones

 

[jehnidiah]

Hmm, that's pretty lame. Thanks for the heads up.

 

[Flaresolutions]

It seems like they could of helped you if you kept a log of information like the support rep you spoke to. Unfortunately they are the ones in the wrong, allowing you to "register" 2 letter domains but I thought most webmasters knew that was impossible?

 

[Peter]

they cant refuse to refund your money for selling you something that couldn't be bought in the first place regardless of wether 4 days has passed or not.

Firstly contact regfly on this forum, he works for them and maybe able to help.


If that does not get you anywhere if you have any domains with them transfer them away then do a charge back on your credit card (do not do the charge back before transfers are completed as they will most likely lock them and stop you moving them away).

It may be worth making a complaint to your local police department even if just for record purposes and supply this info to your credit card company. Registerfly will be in violation of the credit card regulations I should imagine as you cant take funds from a credit card for a non existant service/product.

 

[seeker]

regfly is the most dishonest company I have ever dealt with.
My sig has been there for quiet some time.
as I have said in many occastions, I dare them to challenge me to prove how bad their system is.
names can disappear from your account and no one will ever reply.
I know many people have issues with different registrars which is natural over a period of time. But I have never seen anything like regfly.
GD looks like the Vatican in front of regfly.
just avoid them, they are the very bottom of the registrar business.

 

[psalzmann]

Sounds like they have bugs in their domain registration module. I've noticed this happening a lot over at doster.com. Almost like a scam.. to get your money but then worry about the "outcome" later.

However, the practice of validating a domain name order on a site where you never became the registrant for the domain is bad. You should contact them ASAP and get your money back..

Be a little more careful in the future, that's all. Hundreds of people use them without issue

 

[seeker]

hundreds of people do thousands of things without knowing what they are doing.
The point isnt that, it is that regfly scams people not only in CC issues but out of domains as well...
there is a HUGE difference.

 

[DeluxeNames.com]

hundreds of people do thousands of things without knowing what they are doing.
The point isnt that, it is that regfly scams people not only in CC issues but out of domains as well...
there is a HUGE difference.

Seeker and everyone, thanks for posting, you guys have made me feel a little better, misery loves company

 

[scrsteven]

Registerfly's bulk modify tool doesn't work still also. I registered about 400 names during .info and .net promotions and they screwed up and didn't register them even though they charged my cc- I had to email support and they finally were registered, but in registerfly's name, not mine. I tried to bulk-update the 400 names using the modify tool but it doesn't change them- nameservers or whois info. So I am left to modify 400 domains whois contact and dns info one-by-one. I don't have the time to do that. I told their support and they said they know the bulk update tool is broken but it will be fixed soon, and it has been over a month and it is still not fixed.

 

[AMDWarrior]

Man, Sorry to hear that happened to you huys, this company seems like a scam, how do they stay open, I for one will not be using them, Thanks for the heads up!

 

[SpareDomains]

I registered a domain through them and then it said not available, they still charged me, then inside the control panel I hit help or something and submitted a ticket asking for a refund after I noticed the charge a few days later, they did refund my money but it took like 5-7 days I think to show, I'm not real crazy about RegisterFly to be honest and only recommend using enom, namecheap, namepros, godaddy from my own experience, got a feeling moniker and fabulous are good as well but don't have enough first hand experience to comment on them, yes forum member RegFly may be able to help solve problems for everyone, but why is that needed? I don't see a forum member here from godaddy, enom, namecheap, helping everyone with problems, yes it's nice he helps but it shows that they are a mess and need people at forums to solve problems, their prices are not cheap to require all this extra help, if you were paying $6 per domain I would expect problems to arise and be sorted by forum members, but when they list domains at $9.99 and are not that cheap who want's to deal with the aggravation?, I called their number first before putting in the ticket and sat on hold for 15-20 minutes while it kept saying you are next in line, must be a slow line, I have also had domains that were transfered away from them into a new registrar magically reappear into my account months later, everytime a problem has happened to me they have solved it but I don't get these problems elsewhere where the price is the same or cheaper, I see they say second fastest growing registrar which to me is probably the .60 info domains doing this as I see no other reason anyone would stake their investment into their hands. This is just my experience with them and the reason I currently have 1 domain over there and their system and support would have to improve ten fold before anything else of value finds it way into their hands.

 

[tk]

I had registerd some domains with registerfly long back and Was trying to transfer few to avail the promo price... the transfer failed for "NO REASON".. called customer service twice and they wasted 1 hrs on phone and asked me to do transfer again, it failed ofcourse and then third time they said in terse way, transfer is not possible ... that's it. I have $60 sitting in my account on registerfly and it cannot be credited back... I have sent email requesting credit, but almost certain it will not happen.

 

[TLDnetworks]

Not knowing that you could not register 2 charecter domains with the ".at" and ".it" (Austria and Italy) cctld's, on June 21st I used the registerfly interface to register these domains:...

If it looks too good to be true - it probly isn't.

If any lawyers want to take my case, please pm me as I know I will win and I will spare no expense as I'm soo mad.

You'll spare no expense over $100?

PLEASE DO NOT USE REGISTERFLY AS THEY ARE A SCAM COMPANY

They are not a scam company. They do have a few glitches that need to be worked out, but they are not a scam company.

I have pmd Paul (regfly) as he is a nice guy and probably the only one that can help me at this point but no response as yet.

Remember, it's a long holiday weekend in the US. Hang tight, he'll respond; always has when a post like this has been started. He will get it straightened out. It's only $100, relax and talk to them professionally.

Hundreds of people use them without issue

Thousands actually. I have approx. 300 there and have not run into a major problem nor and issue that was not easily taken care of. Be professional, act like a business person, and this will be solved.

 

[HBK216]

If it looks too good to be true - it probly isn't.

You'll spare no expense over $100?

They are not a scam company. They do have a few glitches that need to be worked out, but they are not a scam company.

Remember, it's a long holiday weekend in the US. Hang tight, he'll respond; always has when a post like this has been started. He will get it straightened out. It's only $100, relax and talk to them professionally.

Thousands actually. I have approx. 300 there and have not run into a major nor and issue that was not easily taken care of. Be professional, act like a business person, and this will be solved.

I'm glad someone can see things for what they are. Too many idiots around here in general don't know the difference between a company that has some downfalls & an outright scam. For the people that complain, I'm sure more exist who have no problems. So it can't possibly be a scam company.

This is what happens when people act before they think.

 

[seeker]

They are not a scam company. They do have a few glitches that need to be worked out, but they are not a scam company.

wrong.
I have positive proof of a scam.
and I will repeat it it, let regfly challengle me if it is not so.

you know, a thief has a few 'glitches' as well. they steal.
Geeezzz, what a bad glitch, but the result is what counts...

 

[DeluxeNames.com]

Happy Ending

I was right about Paul (Regfly), he's the only one that could've helped and he did help. He was able to get me the refund.

He is indeed a good guy. If anyone at RegisterFly reads this, PROMOTE PAUL TO BE THE C.E.O. and you guys would be much better off.

To be fair to Paul, he wrote this:
"Your post stated we are scammers, this is not the case. It is imperative for people to ensure they qualify for an extension before they try to secure it otherwise these types of situations can occur."

I was so pissed off that my language calling them scammers was too harsh. Except for Paul himself who is topnotch, "Incompetent" would have been a more appropriate word.

 

[B33R]

Regfly is the CEO/owner isn't he?

They're just incompetant. Hopefully they're working on getting better though.

 

[seeker]

I am happy somone helpled you when things are getting tough....
But there are numerous accounts of non accpetable behavior here.

 

[vokkerzen]

I'm glad someone can see things for what they are. Too many idiots around here in general don't know the difference between a company that has some downfalls & an outright scam. For the people that complain, I'm sure more exist who have no problems. So it can't possibly be a scam company.

This is what happens when people act before they think.

I would agree, I see people try to secure .de names in my country who do not even fit the registrations policies and when the name does not get register they scream scam. If people used 1% of their brain BEFORE they register names the world would be a better place.

 

[seeker]

what on Earth does that have do to with the FACT.
amazing...