Scammed by Europe Registry?

[Alekeijer]

Has anyone been scammed by Europe Registry?


This company charged me €430 for registration of one .tel domain. The registration never took place.

Europe Registry should have never charged my credit card for domain registrations in advance.

see original text:

Order Confirmation on Thursday, December 04, 2008
--------------------------------------------------------------------------

You will only be charged upon a successful hosting application as following:

Domain Application: aaaaa.tel
Term: 3
Price: EUR 390.00


Hosting: aaaa.tel
Price: EUR 39.00




-------------------------------------------------------------------------
Total : EUR 429.00
--------------------------------------------------------------------------

** If any hosting application is not successfully processed, your account will not
be charged or a refund will be given **


Best Regards,


Customer Service Team
Europe Registry
An Instra Corporation Pty Ltd
[email protected]

--
This message has been scanned for viruses and
dangerous content, and is
believed to be clean.

after this, europe registry charged my credit card so i thougt, the domain registration was O.K.


then i got this message:


Dear aaaa,

Thank you for submitting aaaa.tel at Europe Registry, your internationally accredited registrar!

Unfortunately the domain name zimmer.tel is not available or taken after submission on your behalf.

This order has now been set to a credit. You can use this credit to register another domain in the same extension.

This process is free of charge.

To use your credit:

1. Login with your username and password at our website

2. Click Domain Credits on the right-hand side menu

3. Choose a domain name, if available, click register domain!

We apologise for the inconvenience. We will process your new application as soon as we receive the request from you.


Best Regards,


The Support Team
Europe Registry
ICANN Accredited Registrar
[email protected]
Tel: +44 20709 91740 (UK Business Hours, Mon-Fri)
Fax: +61 3 9783 6844

--
This message has been scanned for viruses and
dangerous content, and is
believed to be clean.



I do not want any ather domain, so i sent an e-mail to get my money back:


......Unfortunally i just wanted the registry of aaaa tel and not a credit für another domain, so you could not fullfill the contract.


Please pay not later than February 24th the amount back to the account you know.

If there are any problems, please contact asap!
........[/COLOR][/I]


after this i got an further mail by europeregistry:


Hello aaaa ,

Thank you for contacting Support.

The Sunrise and Landrush periods for the .TEL applications have conditions associated with the registration procedure.

There are also pricing policies included in the registration as shown on our website
http://www.europeregistry.com/domains/tel-domain-registration.htm

Sunrise - http://www.europeregistry.com/guidelines/TEL_Sunrise.html
Landrush - http://www.europeregistry.com/guidelines/TEL_Landrush.html


If you have any further queries, please don't hesitate to contact us.

Regards,

Sean Lee-Bell,
Technical Support,

ICANN Accredited Registrar

UK - +44.2070991740
BE - +32.27470935
NO - +47.85226584
FR - +33.176607459
IT - +39.08119735717
US - +1.9724990190
AU - +61.397831800
BR - +55.213002044

I think they should give me the option of refunding the money. They instead issued me “credit” for future domain registrations, but i only want the aaa.tel-domain!.

Europe Registry insists they acted legally, point to their fine print, and refuse to issue me a refund.


Has anybody an idea, what to do? :td:

Many Thanks

 

[ForgottenMemorie]

Get a lawyer, its a large amount of money they charged.... Im having bad feelings, i just pre regged some domains. Now i think i will get scammed.

 

[maxeaus]

This in 2008?

 

[Kate]

...

Thank you for submitting aaaa.tel at Europe Registry, your internationally accredited registrar!

Unfortunately the domain name zimmer.tel is not available or taken after submission on your behalf.

This order has now been set to a credit. You can use this credit to register another domain in the same extension.

....

I think they should give me the option of refunding the money. They instead issued me “credit” for future domain registrations, but i only want the aaa.tel-domain!.

Europe Registry insists they acted legally, point to their fine print, and refuse to issue me a refund.

What has zimmer.tel has to do with aaaa.tel ?
Perhaps they did a cut & paste of an other, unrelated E-mail.

Anyway, you need to check the terms that applied to the backorder. If their T&C at the time stated that in case of failure to secure the name, your prepayment would be credited to your account, and not refunded - then sorry you should have paid attention.

Otherwise, charge back.

 

[TVChatten]

Actually this is the only post the OP ever made...so doubt they'd come back to check this.

 

[globegenius]

Yes. They stole 2 names off me and even said they had not charged me. When I showed the payment receipt and threatened legal action they refunded me. The names were available when I purchased them. It also took several emails for them to respond to me.

I was leary after a few hours when I had not received comfimation of domain registry. About a week later they told me that the names were not available. When I checked the who is regsitry I seen they had been recently registered. They are theives in my books. One of the reasons why hostnhub was started. I was raised honesty is the best policy. I wonder how many others they have ripped off?

 

[TVChatten]

There's no telling.