Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[NameGroove]

Mine is an Afternic Fast Transfer sale.

First, Afternic said that they received an incorrect auth code from sav. Next, they got another auth code which got accepted.

But its "pending transfer" for over five days now. I've tried approving, but no - it doesn't work.

Sounds like a different issue to me (although I'm not a techie). Afternic FT tried to do a background direct transfer and obv that didn't work.

Apparently that is different than a direct transfer where i grab the auth code myself and enter it into the receiving registrar (because that works). Well, except for when their website goes down in the middle and hangs up one of the orders.

Upthread you stated " transfer outs aren't happening for anyone I know on Sav". Re all these transfer outs you are aware of, were they all automatic Fast Transfers? Or were any direct manual type-ins like the ones I've been doing all day?

 

[BrandingGo]

Hello @Nick R I want transfer domains to Sav. Can I use marketplace funds for payment?

Thanks

 

[Optinom]

Another Afternic-SAV Fast Transfer sale today. Domain is yet to go to "Pending Transfer" status though.

This is what SAV dashboard shows for this domain!

 

[4better]

Something is wrong with Sav right now. Their support says they are not able to access their system at the moment.

 

[kor]

All current signs point to their systems being compromised.

Move your domains to another secure location if you can.

 

[4better]

Meanwhile, all my domains with Sav have been disabled.

 

[kor]

I had a few domains inside, I'm trying to get them out but even that's not possible:

Lock Delete Failed​

The support team is non-existent.

 

[Traderas]

What doesn't functions today for me:

- Transferring out
- Pushing domains
- Change NS

Basically nothing...

I just opened 2 more tickets.
I m at 10 now.
I believe I will break my record soon!

Major issue that I still have around 4,000 domains disabled.

@Nick R remains non responsive...

 

[NameGroove]

I had a few domains inside, I'm trying to get them out but even that's not possible:

Lock Delete Failed​

The support team is non-existent.

Same here - I was able to get ~40 domains transferred out today - but seems Sav really doesn't want to allow any more.

 

[NameGroove]

I tried to submit a ticket to help.sav, but their help website appears to be gone.

 

[Bob Hawkes]

Not sure if related, but Sav performed scheduled maintenance about 9 hr ago. They indicated that they were back up on their social media account. I just left a message there for them in case they have not yet seen the problems people have this morning as reported here.

 

[Future Sensors]

https://twitter.com/x/status/1892302568841183503

 

[Altetra]

The issue is global, I try transfer 2 domains but the website is glitching, domain lock does not remove, it hangs etc.
The support told by chat.

We do apologize for the inconvenience.
There was an issue with our cloud and it's impacting Sav functionality.

However, we just received confirmation that it's resolved and they are currently cleaning up the log in the next few hours.

If you need to manage your domains kindly try again in the next two hours.

P.s. but 2 hours did not pass, it show 1 hour ago in my chat.

 

[NameGroove]

Here was their response via chat - at least someone is alive over there.

 

[Future Sensors]

They should post this for all.

 

[NameGroove]

They should post this for all.

CS isn't their strong suit. Sadly, neither is tech.

 

[Optinom]

I have always received response from their CS team, quite fast responses often.

Only problem is, the CS team never had solutions. There was always a tech issue, and they didn't know what to do.

 

[alcy]

my last ticket to remove 5 super old ezpiries took 2 months to fix.
which is not okay.

tho they reply fast to support email the fixes take long.

they may be understaffed

also they now rank 10th or so for com price... bit better on io ..co xyz info is just avg

those are all I use.. and most is com and io

still love old ui. not sure what new one is like. their simple ui simply saves time. cause its fast and efficient
and time is money.

I'm 392 names on sav and some 120 on dyna

recently tried spaceship..5 names.

good prices decent ui

good to have couple alternative when sav gets worse.

that's my current sav review.

ps I literally never had issue with dns or other bulk changes.. but u gotta use select page not all.. then remove expired.... else it all fails.

and they never even bother to tell u why failed.

 

[Optinom]

Quick update: All pending transfers have been completed successfully on my account.

 

[NicTraders]

I transferred out my domains from Sav a couple of years ago (didn't have too many there). With the amount of issues they had at the time I couldn't see any reason to stay there (well there were the cheap prices of course, but if you have to spend hours on support getting them to fix issues it's not worthwhile).

So, I was going to say I can't see why so many people still use them. But then I remembered that I still had a few domains there which I had backordered and I was waiting till the transfer lock was removed. Well, out of 5 domains that should be there, 1 of course was missing from my Domain Manager. It's many months since I logged in there so have not kept up with any changes. I got onto support and they said "This domain is currently present on your legacy domain dashboard, but it is not visible on the new version." and they have to escalate to a developer for resolution.

So, just a reminder to check and make sure all domains you expect to see are indeed in your Domain Manager, and if any are missing, check at https://www.sav.com/domain_manager_v2/my_domains
I noticed the new domain manager has some issues too. It says I have 39 domains but only 4 display. The old manager displays 5 (which is what there should be). So, I am happy to be transferring those last few out.