Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[k007]

Sav should provide option to create a ticket or send online support form for users who cannot access their account. Currently, to create a ticket you need to login into your account......

 

[NameDrop]

Is there a way to get an immediate response from Sav? I have an urgent matter that is time sensitive. It's an easy fix on their end, but no one is helping me. I've tried contacting Nick, but no response there either.

 

[Traderas]

There is no known way. Unfortunately you would have to wait till Monday

 

[k007]

..have you tried sending a fax (you can get it from their Contact page)...?

the regular fax is busy for me all the time. their 'law enforcement phone line' is busy all the time as well. I sent DM to Nick and it's been second day of no response.

 

[capybara]

Still no updates on being able to use our sales funds as the registrar balance?

 

[Primary Names]

@Nick R @Sav.com My card is getting declined for auto payments for backorders. I have been checking and this card is works just fine at other merchants and websites. I have been writing tickets since saturday and I have not received any response yet. I have messaged important details to you guys in PM. Could you please check and resolve this at earliest. Thank you.

 

[k007]

@Nick R @Sav.com My card is getting declined for auto payments for backorders. I have been checking and this card is works just fine at other merchants and websites. I have been writing tickets since saturday and I have not received any response yet. I have messaged important details to you guys in PM. Could you please check and resolve this at earliest. Thank you.

From my experience, they do place temporally hold on your card if you place a bet. I got one domain in bidding and I believe it had like 2 or 3 temporally charges/hold placed on my card. Quite stupid idea for the customer... if you bid on multiple names and multiple times - I am sure your card issuer will block this merchant in no-time.

 

[WhySleepAlone]

@Nick R @Sav.com

Please advise - I have a domain at SAV and it has not been listed for sale on Afternic.

However, I keep on getting emails from SAV every day, asking me to logon and approve the fast transfer request.

Please advise. Thanks.

 

[silentg]

Is the domain transfer page slow for anyone else? I put in the domain and authorization code and hit enter. And the add to cart button shows up after 30-40 seconds.

 

[Traderas]

@Nick R
As I understand all RU/SA/ZA.com domains registered in SAV, have been placed on a protective hold, and cannot be used in any way.

Is this coming from the registry or it s your decision?
What is the official reason?
Shouldn't you have warned us first, that we won't be able to use our domains?
Why does this have to apply to the whole portfolio?
Is there any way for this decision to be reversed?

Thank you

 

[Nick R]

@Janoss - This is a request we are getting more and more and will look into adding this to the UI. In the meantime support can help you with this.

@k007 - We know. This is not a common issue but is one that we need a workaround for. We are on it!

Response Time - We are open Monday - Friday 9-5. I do try to log in to NP as much as I can but am not able to every day

@capybara - I know we sound like a broken record but it's on our list... I promise.

@Primary Names - Handled within the DM!

@CK_Yau - We are seeing this more and more as well. Anyone on Afternic can list any domain at most registrars, which will trigger an email to the registrant. We are trying to find a way to prevent unwanted emails but have not come up with anything yet.

@Traderas - The RuZaSa registry has been placing holds on domains and domains from the same user that were flagged for DNS Abuse. DNS abuse for us and this registry enforce the same criteria (https://dnsabuseframework.org/). If you want to DM me a few domains that were disabled, I can reach out to them and get the exact reason to share.

 

[GoKaizen]

Domain search has never worked in my Sav account. Is this a common problem? @Nick R

 

[Anton Naydenov]

Domain search has never worked in my Sav account. Is this a common problem? @Nick R

If you mean searching domains in the “My domains” section you need to type in the full domain name and press the button with the spying glass. It’s different compared to searching auctions for instance.

 

[pb]

Domain search has never worked in my Sav account. Is this a common problem? @Nick R

Yeah, it works weird, it's not actually "search" but rather "show me this domain". I wouldn't mind if they changed it to proper search.

 

[silentg]

When are you guys implementing this? This has been promised since last year.
Support via phone / chat

 

[ArielT]

@Nick R

I'm having issues with the two factor authentication

I'm not getting the code

Sent you a DM

Thanks

 

[Altetra]

@Nick R

I'm having issues with the two factor authentication

I'm not getting the code

Sent you a DM

Thanks

Same issue, it was working until yesterday.

 

[Nick R]

Our primary SMS vendor did experience issues yesterday. We quickly switched to a backup provider but did see some deliverability issues in a few countries, mostly India. This has been handled as well and all SMS messages are going through as intended.

 

[WhySleepAlone]

Hi @Nick R

possible to implememt "ticking" and "select all" when removing domains from the backorder list?

thanks

 

[Nick R]

Hi @Nick R

possible to implememt "ticking" and "select all" when removing domains from the backorder list?

thanks

That is an excellent suggestion. We will be working on marking that work more like the domain manager page in the future, but no ETA yet. I've added your suggestion to the details of that item. Thanks!