I paid to renew 10 domains and a month later nothing. Their customer service stopped replying. Epik is a scam.
Not good news I'm sorry to say. But I can confirm, the following is the sham delayed renewal process that Epik is currently following.
* If you renew a domain either on or past it's renewal date
. It will update and the new expiry date will show plus one year.
*If your paying for a renewal that is Not currently due (even if it's just a few days) Then the domain will show as being updated (whois) on the day of payment But, No update on the expiration date will show on your account or anywhere else.
*This process happens even if you bulk renew with various expiration dates on the paid invoice. These will then be renewed in turn as they become OVERDUE by one-day.
What can you say apart from it is probably chaos at Epik at the moment. If you do receive a reply from Epik about renewal payments made. It will just inform you that you are in a renewal queue
. Of course this creates the awful situation where you are checking that renewals actioned each and every day.
We can guess that Epik is trying to show more Cash-in-hand than is the true case, They are clearly also struggling with cash-flow. To my mind it's just a matter of time before this company collapses. Either that or its license to operate withdrawn. It's all a false accounting exercise with the clients paying the price. Don't expect any advanced renewal payments to be credited if and when the company goes under, is my warning. Any advance payments will just be seen as recoverables by priority creditors.
Anything held as Masterbucks is going to face the same fate