I've been with Name Silo for a few years now, and have been really pleased with their service and support. However, recently I have found it impossible to log into my account, and support seems to be unwilling to offer an acceptable solution. They have introduced a new 2 factor authorisation system which fails to provide access. It sends a six character code to my email address, but it doesn't recognise this when I enter it into the relevant box. The only way I can gain access is by contacting tech support, who open a two hour window, and hopefully I am on line when they send this email. The other solution is that I install an Authy app on my phone, and I don't want to do this, as Authy is know to harvest data from the installed device.
Has anyone else had this problem, and if so, how have they solved it? It seems that my only 2 options are to move to another registrar, or to purchase another mobile to run the authy app.or to purchase a dec I would like to stay with Name Silo if they can offer a way for me to access my account.
Has anyone else had this problem, and if so, how have they solved it? It seems that my only 2 options are to move to another registrar, or to purchase another mobile to run the authy app.or to purchase a dec I would like to stay with Name Silo if they can offer a way for me to access my account.