Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[Michael Norris]

Is it safe to list a domain here now? Seems like a lot of bugs

 

[Skyvisum]

How can I change a broker or account executive who is assigned to handle my afternic requests?

This same one assigned to me is not motivated to sell.I have sold through other price requests handled by others.

I had to email a follow up yesterday after like 10 mins to ask about a price request that came in before he responded that buyers were willing to pay $1k and $5k at most and that buyer would be speaking to their partner about it(Not accepting anything less than low 5 figs by the way as I know who they are )

So my question is,if I didnt ask ,I would never get an update ?I have just started doing that so I can adjust my prices but I really need this same guy taken off my account as I see weakness from his response. Same guy blew a small $2k sale when I told him to accept as he went ahead to ask for more.

Other brokers have gotten me sales but this same guy .

 

[DomainBarracksRob]

How can I change a broker or account executive who is assigned to handle my afternic requests?

This same one assigned to me is not motivated to sell.I have sold through other price requests handled by others.

I had to email a follow up yesterday after like 10 mins to ask about a price request that came in before he responded that buyers were willing to pay $1k and $5k at most and that buyer would be speaking to their partner about it(Not accepting anything less than low 5 figs by the way as I know who they are )

So my question is,if I didnt ask ,I would never get an update ?I have just started doing that so I can adjust my prices but I really need this same guy taken off my account as I see weakness from his response. Same guy blew a small $2k sale when I told him to accept as he went ahead to ask for more.

Other brokers have gotten me sales but this same guy .

I've had a similar situation, where a Broker contacted me with a 1.5k offer on 5K BIN, I responded with what I wanted NET RETURN...never heard back after 8 days, so I emailed the broker and asked whats up....he said that the original was the max ....(OK...so WHY NOT LET ME KNOW THAT???) ....after finding this out ( ON MY OWN)...I told him go ahead and accept if still possible, lucky they and I made the sale.....as it was hand reg that year

but still what a lazy ethic for a "Broker/Salesmen"...to not even relay this back to me.

So I feel you ...

 

[Michael Norris]

So can I not opt in for the fast transfer? I hear there are problems with it and it is my first time listing on Afternic, so I do not want to do this.

 

[xynames]

So don’t opt in.

 

[krishmk]

Fast Transfer confirmations/approvals are not getting updated in Afternic.
Issue exist within the last few days.
Anyone else having this Issue?

 

[DrJacoby]

Fast Transfer confirmations/approvals are not getting updated in Afternic.
Issue exist within the last few days.
Anyone else having this Issue?

Yes, I have one domain that I opted in for Fast Transfer about two weeks ago that still hasn't been updated, even though I have contacted support.

 

[tonyk2000]

In recent ~2 months or so, I noticed the following unusual behavior:

a) Fixed-priced fast transfer afternic listings, are much more frequently showing "pending sale" status for a few days, and in many cases they end up on GoDaddy registrar (successful sale).

b) Similarly, GoDaddy premium listings (in which system I duplicate my GoDaddy-regged afternic listed domains) are first reported as sold, and only after a few days they are actually delivered to the respective buyers. If the premium listing is sold - then all what whois shows would be "No match for <..> in the registrar database" for a few days.

c) Not all GoDaddy-releated aftermarket sales are affected by the above. Some sales are instant - as it should be.

I'm speaking about routine sales (4 figures or even 3 figures), not million dollar sales... So it appears that GoDaddy registrar either has issues with automated delivery of premium domains received via either channel, or may be a lot more sales are now going to manual payment approval. In some cases (such as paypal payments funded with checking account) there must be a delay (before echeck is fully cleared), but... there are too many delays recently.

Even though it does not noticeably affect the seller, I'm still somewhat concerned. As a seller, I always do my best to deliver what I sell as fast as possible (be it afternic/godaddy channel or any other channel). Domain delivery delay is not a good experience from customers point of view! And the buyers, even though they are purchasing through GoDaddy, are also my customers in some aspect...

@Joe Styler - can you check please, are there any changes as to how premium domain sales with expected fast domain delivery are now processed by GoDaddy?

 

[Joe Styler]

I think there was an issue earlier this week that was fixed. If you keep seeing it let me know. Long term though Premium listings are going away so you should start adjusting to the Afternic sales channel as it will replace them.

 

[tonyk2000]

Thank you @Joe Styler . The reasons why I'm still using premium listings (together with Afternic) for GD-regged domains are 2 known afternic issues, namely:

1) Sometimes, active afternic domains may mystically (and temporary) go to "in review" status without any logical reason. Once, a few years ago (related posts can be found in this thread), ALL domains of ALL customers became PENDING REVIEW on a weekend! So, premium listings as an alternative channel allows to at least continue offering the affected domains on GoDaddy. I admit that I did not see this issue repeating itself during at least 5-6 months. Is it actually located and fixed?

2) *unwanted feature*. I appreciate that Afternic sends my BIN listings to auctions.godaddy.com., but, unfortunately, GoDaddy/Afternic knowingly ignores my afternic setup as to floor price or mn. offer. I normally set all 4 pricing fields to be the same. This is because I do not want to receive or process offers. Unfortunately, auctions.godaddy.com still accepts offers on my PURE BIN afternic listings, with ~70% min. offer. It was discussed before. Resultingly, I have to explain this again and again to different afternic brokers who promptly email me each time such an offer is received!
However, since the premium listings are showed instead of afternic ones, my GoDaddy domains are not affected by the above (if confgured as premium listings together with afternic).

Joe, are there any chances for afternic/godaddy to finally start respecting sellers configurations while distributing listings to auctions.godaddy.com ?

As for the issue I orginally referred to (delayed delivery of aftermarket domains sold by GoDaddy), it actually happens with both channels. And, it still happens. Afternic domains are first "pending sale" for a few days. Premium listings, as there is no "pending sale" for them, are reported as SOLD to my email, but are not delivered to their buyers in timely fashion. For example, on Thu, 23 Jul I received "Your Premium Listing Just Sold" email, and, at the time of this writing (Saturday), it is not yet delivered to the buyer -

whois:
No match for <...> in the registrar database

Will now PM you the domain as an example. No explicit action is needed with this particular sale, it is not the 1st time, the buyer will receive it up to the end of next week (/me thinks based on previous experience/. But why the delay?

 

[tonyk2000]

Fast transfer confirmations. Are no more processed? Via @namesilo if that matters. Submitted a set of domains on Sunday, got namesilo e-mail and clicked approve. Usual routine. Today, after 30+ hours, afternic still says Fast Tranfer: No (Opt-in Required). Anybody else experienced this?

 

[CarlosN]

Fast transfer confirmations. Are no more processed? Via @namesilo if that matters. Submitted a set of domains on Sunday, got namesilo e-mail and clicked approve. Usual routine. Today, after 30+ hours, afternic still says Fast Tranfer: No (Opt-in Required). Anybody else experienced this?

I'm having the same problem. It's been a couple of days without fast transfers even after opted in at Namesilo. @namesilo

 

[namesilo]

Apologies for the delayed response - we encountered an issue with our Afternic fast-transfer configuration. Working with their team, we have since pushed a fix that seems to have resolved the issue. If you're still encountering any problems, please contact us at [email protected]. Sorry for any inconveniences caused.

 

[tonyk2000]

Apologies for the delayed response - we encountered an issue with our Afternic fast-transfer configuration. Working with their team, we have since pushed a fix that seems to have resolved the issue. If you're still encountering any problems, please contact us at [email protected]. Sorry for any inconveniences caused.

Thank you for fixing it! I can confirm that pending domains are processed - all are now shown as fast transfer enabled on afternic end.

 

[NTLK]

When I login to Afternic it always feels like I'm timetravelling back to the 90's/00's. So I'm really wondering how it's possible that Afternic doesn't have a responsive website in this day and age. The site is practically unusable on mobile.

To a degree SEDO has the same problem, but at least they tried with a semi-responsive design. When you compare it to e.g. DAN though, it's a world of difference.

 

[wwwulff]

I do not know if it has been discussed in the thread before, but a little week ago I logged in to my afternic account and discovered that I had 3 offers and a price request which had all expired and I have never received an email from afternic about any of them - I sent an email to their sales department and asked if they did not send email when a offer came up on a name but they have not replied. Are there others who have experienced the same?

 

[Skyvisum]

Emailed back and forth with

I do not know if it has been discussed in the thread before, but a little week ago I logged in to my afternic account and discovered that I had 3 offers and a price request which had all expired and I have never received an email from afternic about any of them - I sent an email to their sales department and asked if they did not send email when a offer came up on a name but they have not replied. Are there others who have experienced the same?

Yes mine expired like 6 days past and no email .It came with a low offer which I countered.
Nothing about afternic surprises me anymore.

 

[thedotsol]

Today I can't delete any of my in review domains. Yesterday I did some domain transfers and all of them went to in review status. I wanted to re-list them, but when I click the delete button nothing happens.

This is not happening for the first time. I'm amazed how Afternic treats us with not listening to our complaints at all.

 

[tonyk2000]

Today I can't delete any of my in review domains. Yesterday I did some domain transfers and all of them went to in review status. I wanted to re-list them, but when I click the delete button nothing happens.

This is not happening for the first time. I'm amazed how Afternic treats us with not listening to our complaints at all.

Actually is does not delete anything. Both active and in review domains cannot be deleted at this time

 

[twiki]

Actually is does not delete anything. Both active and in review domains cannot be deleted at this time

I cannot delete, edit, and upload anything at this time.

Bad day with Afternic.