Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[richtrading]

Hello Joe, Can anything be done to unblock Smartname contact form in Russia and all the other countries it is blocked in? Kenneth from Afternic Service desk was unable to fix this problem at Afternic. I contacted Cameron as well, but no response. Your team have the screenshots and logs of this defect already, but you can send me your email address and I will forward you. We are missing out on a lot of sales leads because of this defect at Smartname.

 

[Joe Styler]

No probably not. We block places based on security. If you have a specific IP you are using that is blocked incorrectly you can reach out to Kenneth. If it is a whole pool of IPs being blocked we are doing it for some legitimate security concern and they likely will not be unblocked.

 

[richtrading]

No probably not. We block places based on security. If you have a specific IP you are using that is blocked incorrectly you can reach out to Kenneth. If it is a whole pool of IPs being blocked we are doing it for some legitimate security concern and they likely will not be unblocked.

Kenneth said all 144 Million Russian customers are blocked.

We sell to Russian companies via email enquires, so it is a real shame that afternic is blocking this vital source of sales.

Is afternic blocking any other whole countries?

 

[autobot]

Hello @Joe Styler

My domain sold at Afternic/Godaddy yesterday. The name is to expire 11/01/2018. The problem is I am unable to manually renew the name or push it from GD. It tells me an error occurred while trying to do either of these things. I can't transfer, or unlock the name too. It's however set on autorenew.

My questions

How long can a domain not be pushed to an Afternic agent before a sale is canceled?
Can you help me with a way to manually renew?
what other options do I have?

Thanks

 

[Joe Styler]

Kenneth said all 144 Million Russian customers are blocked.

We sell to Russian companies via email enquires, so it is a real shame that afternic is blocking this vital source of sales.

Is afternic blocking any other whole countries?

I don't know we change who we block based on current threats and actions. Things change consistently. Who is blocked today is not the same as who was blocked last week or next week. The only consistent blocks are ones we are required to do by law, say North Korea for instance. If you believe a specific IP is being blocked you can contact support to have them look into it.

 

[Joe Styler]

Hello @Joe Styler

My domain sold at Afternic/Godaddy yesterday. The name is to expire 11/01/2018. The problem is I am unable to manually renew the name or push it from GD. It tells me an error occurred while trying to do either of these things. I can't transfer, or unlock the name too. It's however set on autorenew.

My questions

How long can a domain not be pushed to an Afternic agent before a sale is canceled?
Can you help me with a way to manually renew?
what other options do I have?

Thanks

If you mean 2017 then I would contact support asap and try and get it taken care of. If the name expired a couple months ago you are going to have some issues moving it and will likely have to renew it first if you still can. If you mean 2018 you should still contact support but it should not be a problem for moving the domain.

 

[CJ6]

I'd like to restate this, @Joe Styler ... please ask the developers to make more options for the number of domains shown when viewing your own portfolio. I'd like more than 50. It's highly annoying to go through page after page after page of 50 domains when you have hundreds (or thousands).
Thanks

 

[Haris]

I'd like to restate this, @Joe Styler ... please ask the developers to make more options for the number of domains shown when viewing your own portfolio. I'd like more than 50. It's highly annoying to go through page after page after page of 50 domains when you have hundreds (or thousands).
Thanks

it's such a simple change i don't understand why they are taking so much time. Listen to your customers GD!

 

[autobot]

If you mean 2017 then I would contact support asap and try and get it taken care of. If the name expired a couple months ago you are going to have some issues moving it and will likely have to renew it first if you still can. If you mean 2018 you should still contact support but it should not be a problem for moving the domain.

Sorry, I meant 01/11/2018 which is tomorrow. I'm surprised why I can't manually renew or push the domain. How do I contact support apart from phone calls?

 

[autobot]

double post

 

[Arca]

After usually having to wait 4-7 days to get a reply from customer support, there was a period in fall 2017 where I seemed to get replies within 3-4 days, which was a good improvement. But after getting better for a while, customer support has been deteriorating again. Over the past 6 weeks I've gotten either no response or really delayed replies after contacting customer support - [email protected] - usually at least 5-10 days before hearing anything. And to get any kind of answer I often have to follow up or re-send the email, otherwise I just don't hear back at all. Most recent email I sent to customer towards the end of 2017 didn't get a response until yesterday; and that was after I had sent them a follow up reminding them to reply, without which I would likely not have gotten any response. I don't think 5-10 days to get a reply, or no reply at all unless you re-send or follow up, is satisfactory, and I hope to see serious improvements in this area in 2018.

I've seen Joe state several times that 90% of emails to [email protected] are usually replied to within 24 hours and that they are tracked, so emails don't go unanswered - I think only about 3-5% of my emails to Afternic have gotten a response within 24 hours and a higher number than what is acceptable go unanswered (until I re-send the email, telling them to reply because they've already ignored it first time I sent it - that usually gets them to reply, but why not just reply first time around?). I find it odd that I'm consistently in the 10% that don't get a response within 24 hours, and usually get a reply after 4, 7, 9 days, or no reply at all.

Anyone else constantly in the delayed 10% that almost never get a quick reply from Afternic CS? Or are other users here actually getting a reply from support within 24 hours, 90% of the time?

 

[Premiums]

I have no problem with Afternic in 2018. Great customer service, quick response time, I really appreciate it.

 

[campout]

@Arca They seem to take anywhere from 2 to 6 days to respond to me, roughly.

 

[tonyk2000]

I see no noticeable changes with the speed of afternic replies. They do reply on the 3rd business day on average (at least this is my experience), and the reply may or may not be adequate. More frequently, the replies are having at least something to do with the issue though, which by itself is a good sign. One thing I found is - never, never ask them about two separate (or even related issues) in one email. They'd usually select one issue and ignore the second.

One exception I remember was a correspondece with ta@ (transaction assurance) I had about a particular non-fasttransfer sale, the replies were almost instant. But it was not a service@ email we are using for day-to-day communications.

 

[Joe Styler]

After usually having to wait 4-7 days to get a reply from customer support, there was a period in fall 2017 where I seemed to get replies within 3-4 days, which was a good improvement. But after getting better for a while, customer support has been deteriorating again. Over the past 6 weeks I've gotten either no response or really delayed replies after contacting customer support - ...all.

Anyone else constantly in the delayed 10% that almost never get a quick reply from Afternic CS? Or are other users here actually getting a reply from support within 24 hours, 90% of the time?

It may be something with your email address. Next time you email support please cc your account rep and have them keep an eye on the email and the time frame so they can follow exactly what happens and see if there is an issue.

 

[Arca]

@Joe Styler - Thanks. Could you clarify these two questions? I'm sure your answer would be helpful to other users too:

1. Could you clarify the difference between the payout options of wire transfer and eCheck at Afternic? There doesn't seem to be much difference other than lower transaction fees and lower payout threshold for eCheck over wire transfer. Wire is of course available for international users, but it appears that eCheck is also available to international users. What reasons are there for choosing one over the other? Which payment method would you recommend for international payouts?

2. Is there any way for us to control when we want to get paid and which payout option we want to use for each payment? For example, at Name Silo and BrandBucket, you can select specifically which domains you want to get paid for by checking a box next to the domain and selecting the desired payout actions, such as getting paid for them separately at different times or at the same time in one lump sum, and also how we want to get paid, such as by wire/PP - so if you are waiting for five payments, you could get two sent out by paypal and three via wire, and you could control how they are sent out, for example I generally prefer to not get large amounts sent to my PayPal account at once (I prefer to delay some of the funds by not getting paid for all the domains at the same time or divide the funds between PP and wire payouts for separate names). However, I have not figured out any way to deal with this at Afternic. From my experience it appears there is no way to control payouts and they just accumulate for some time and then they are all paid out simultaneously to whatever is the default payment method at that moment. Ideally we could have some more control over our domain sales payouts.

Could you shed some light on whether there is currently any way to take more control over how our payouts are being made, other than setting the default payout method and getting an automatic payment of all payouts at once?

 

[Joe Styler]

1. Basically they act the same. Some countries only allow one or the other. Some allow both. Some banks prefer to receive money one certain way so we give as many options as we can.
2. No - no way to do that and probably not one coming in the near future.

 

[tonyk2000]

As for payments, imho there is something for GD to consider. I understand that GoDaddy is not in position to deal with bitcoins etc. because of an intention to set rebills, something that is possible for credit cards but impossible for bitcoins. I can understand this position, as rebills are the key and have always been. However, this policy indirectly affects aftermarket transactions unfortunately.

Of course GD and Afternic will have to implements this extra pay-in / payout method earlier or later, as soon as it becomes obvious that an income is lost due to competing marketplaces and registrars offering something that GD does not.

So, why not to implement it today at least for aftermarket transactions?

 

[Joe Styler]

We always look at things. We talk about payments all the time. In fact in two minutes I am in another meeting about them. I don't think anything is going to change in the near future on them.

 

[Arca]

@Joe Styler - Is the sales payment method determined by the default payment method at the time of sale or at the time payment is scheduled by the system?

Say for example my default payment is PayPal and I sell five domains. If I change my payout to wire transfer after they have sold (but prior to payment being scheduled by the system), will the sales proceeds for these five domains be sent to me via PayPal or wire?