Poor Customer Support :- Moniker

[Charley]

I've been emailing the customer support for many days & even opened a support ticket through Moniker for a domain name that is with SnapNames and not showing up in my Moniker account. There is absolutely no response. :td:

Infact none of my Snapnames domains are in the Moniker Account.

That name is in the pending renewal stage.

Can someone suggest any solution so that I don't lose the domain name ?

 

[Michelle]

I've been with for Moniker for almost 3 years. I don't agree that I have the right to "feel that way" just because it's my job. I believe it! Moniker IS a kick a$$ registrar. Yes, we may have some issues but what registrar doesn’t?

All I can say is I'm here to help and that's the best I can do!

Once again I do apologize for any inconvenience you may have experienced Mellowmasher. As I said, the new support/ticket system is in place - and this will definitely “fix” things. Should you (or anyone else) need immediate support please don’t hesitate to contact me directly!

As I said you sound nice and im sure you have monikers best intentions at heart I am sure you will be an asset to those that wish to use your offer of help.

But as for a kick a$$ registra, we all have our own opinions and mine is of bad support..

 

[hawkeye]

What's being brushed under the rug here, is that jrzeygirl shouldn't have to be the one resolving everyone's problems. She has her own clients and job duties, and though helping out on some customers issues is a 'duty', it's Monikers duty to see that their customer service is top notch and brought back up the levels it 'was' known for! This is not the first thread on Monikers poor customer service of late, and in fact there's been a couple which Moniker reps and Monte have chimed in to placate things, and that is what they should do, as jrzeygirl is doing. But what's the point in papering over the issues with forum responses, and then doing nothing to repair the issues that their customers are bringing up, new thread after new thread?? The bottom line here is that 'this is an Oversees.net problem', as 'they' have let the customer service there deteriorate since they bought Moniker! Maybe they can't handle (aren't interested in) offering the same type of quality customer service that Moniker was known for.

And kudos to you jrzeygirl for stepping in to offer your help.

 

[Michelle]

What's being brushed under the rug here, is that jrzeygirl shouldn't have to be the one resolving everyone's problems.
And kudos to you jrzeygirl for stepping in to offer your help.

I agree on both counts

 

[jrzeygirl]

Bari, I've forwarded to your email the email which was earlier sent to Monte. I hope to have it resolved soon.

Thanks

Hey Charley - I received it and replied to it!

---------- Post added at 09:14 AM ---------- Previous post was at 09:04 AM ----------

What's being brushed under the rug here, is that jrzeygirl shouldn't have to be the one resolving everyone's problems. She has her own clients and job duties, and though helping out on some customers issues is a 'duty', it's Monikers duty to see that their customer service is top notch and brought back up the levels it 'was' known for! This is not the first thread on Monikers poor customer service of late, and in fact there's been a couple which Moniker reps and Monte have chimed in to placate things, and that is what they should do, as jrzeygirl is doing. But what's the point in papering over the issues with forum responses, and then doing nothing to repair the issues that their customers are bringing up, new thread after new thread?? The bottom line here is that 'this is an Oversees.net problem', as 'they' have let the customer service there deteriorate since they bought Moniker! Maybe they can't handle (aren't interested in) offering the same type of quality customer service that Moniker was known for.

And kudos to you jrzeygirl for stepping in to offer your help.

THANKS Hawkeye!

---------- Post added at 09:15 AM ---------- Previous post was at 09:14 AM ----------

I agree on both counts

Thanks, I do what I can!

 

[samuelhr]

I submitted a support ticket on the 22nd of may, still not answered. Luckily for them their prices are cheap, only reason I stick with them.

 

[jrzeygirl]

I submitted a support ticket on the 22nd of may, still not answered. Luckily for them their prices are cheap, only reason I stick with them.

Gee - let's try this again shall we? "I said if anyone had issues to contact me directly".

Samuelhr- What's the ticket #? Perhaps I can try and intervene/assist? See sig for contact details.

 

[samuelhr]

Gee - let's try this again shall we? "I said if anyone had issues to contact me directly".

Samuelhr- What's the ticket #? Perhaps I can try and intervene/assist? See sig for contact details.

It's irrelevant now because I lost the deal, but the ticket ID is 00010946 and it was submitted on the 22nd of May, which is 14 days ago. I was just chiming in with my experience.

 

[jrzeygirl]

It's irrelevant now because I lost the deal, but the ticket ID is 00010946 and it was submitted on the 22nd of May, which is 14 days ago. I was just chiming in with my experience.

I'm sorry you lost the deal Samuelhr. I wish you would have contacted me sooner. If there is anything I can do to correct it, please don't hesitate to contact me.

Again, my apologies.

 

[mntor]

jrzeygirl - I suggest you to start a Moniker Support thread here at NP. That will help both NPers and Moniker. All imho.

Pardon me if there is already one.

 

[jrzeygirl]

I've been emailing the customer support for many days & even opened a support ticket through Moniker for a domain name that is with SnapNames and not showing up in my Moniker account. There is absolutely no response. :td:

Infact none of my Snapnames domains are in the Moniker Account.

That name is in the pending renewal stage.

Can someone suggest any solution so that I don't lose the domain name ?

Thanks for contacting me directly Charley! You should be good to go and able to renew your names now. If you run into anymore issues, hit me back up.

Have a great weekend!

Again, my apologies for the delay!

 

[Charley]

Everthing went smooth with Bari. My problem resolved in just 20 minutes.

Mods, please close this thread.

 

[samuelhr]

jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?

 

[jrzeygirl]

jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?

Thanks Samuelhr - it is being monitored. I have however brought these issues/concerns to their attention.

 

[mis_chiff]

jrzeygirl, Might be a good idea to start a Support Thread as mentioned by mntor, seems like it will help alot of others.

This thread is now closed at the request of the OP.