Maged Khatab
Established Member
- Impact
- 49
- 741 views
- 15 replies
- 3 points
Hi everyone,
TLDR; If you're outside the US, Canada, UK, Australia, and New Zealand, please try opening any of the following domains "or any of your domains if parked with NS5 & NS6 Nameservers on Afternic" and confirm if the price is presented correctly or not, also notice the phone number if it changes to another number if you refresh the page. Please comment below with a screenshot & your country/region name if possible.
Example domains:
vforce .co
skeleton .io
webdevs .co
trymetafi .com
In the past few weeks, I've noticed 2 issues in the layout of landing pages using the following Name Servers:
ns5.afternic.com
ns6.afternic.com
*The following issues are affecting regions outside the US and UK, and they happen for all domains on Afternic using NS5 & NS6 Nameservers, all devices, browsers, and viewports.
1- The space between the dollar sign $ and the price is shifting the price to the following line. Please note this happens for all domains using the above Nameservers after a refresh or after the cookies are stored.
2- if you open a new incognito window or cleared-browser-cash window, and then open a domain, the first load of the page is using a phone number starting with +1 and if you refresh it or open another domain "after the cookies stored" then the number changes based on the region/ip address, and also the price isn't presented correctly.
*Please check the attachments for examples with more details.
The issues occur mainly in parts of Europe, South America, Asia, and the Middle East including the Gulf countries.
All tests are made in incognito mode with a new cleared-cash browser window
Possible solutions:
1- Regarding the price presentation issue, I don't know how the backend works on your side, but if this helps I believe the solution would be tracking the source code on what is presented on the landing page/s based on the IP address of the visitor and deleting the space between the currency variable and the price variable in all versions "for all countries" of this landing page.
2- Regarding the phone number change after a reload, you may double-check that the phone number is fetched from the database correctly before the cookies are stored and the phone number is presented again after a reload based location "IP address" of the customer.
3- You may revert back to the old NS5 &NS6 landing pages, they were flawless and even better designed! and matching the current GoDaddy themes & colors.
*Please note that I've contacted Afternic support over the past 3 weeks and at first they told me it's fixed and when I stated that it isn't they told me that I'm the only one complaining here! and nobody has reported these issues to them.
Though these kinds of issues are not fatal, they're also not professional nor consistent with a big company like GoDaddy, and I'm afraid they might even affect the conversion rate.
If you're outside the US, Canada, UK, Australia, and New Zealand, please try opening any of the following domains "or any of your domains if parked with NS5 & NS6 Nameservers on Afternic" and confirm if the price is presented correctly or not, also notice the phone number if it changes to another number if you refresh the page. Please comment below with a screenshot & your country/region name if possible.
Example domains:
vforce .co
skeleton .io
webdevs .co
trymetafi .com
I hope these issues get solved ASAP.
Thank you in advance!
Regards,
Maged
@GoDaddy @James Iles
TLDR; If you're outside the US, Canada, UK, Australia, and New Zealand, please try opening any of the following domains "or any of your domains if parked with NS5 & NS6 Nameservers on Afternic" and confirm if the price is presented correctly or not, also notice the phone number if it changes to another number if you refresh the page. Please comment below with a screenshot & your country/region name if possible.
Example domains:
vforce .co
skeleton .io
webdevs .co
trymetafi .com
In the past few weeks, I've noticed 2 issues in the layout of landing pages using the following Name Servers:
ns5.afternic.com
ns6.afternic.com
*The following issues are affecting regions outside the US and UK, and they happen for all domains on Afternic using NS5 & NS6 Nameservers, all devices, browsers, and viewports.
1- The space between the dollar sign $ and the price is shifting the price to the following line. Please note this happens for all domains using the above Nameservers after a refresh or after the cookies are stored.
2- if you open a new incognito window or cleared-browser-cash window, and then open a domain, the first load of the page is using a phone number starting with +1 and if you refresh it or open another domain "after the cookies stored" then the number changes based on the region/ip address, and also the price isn't presented correctly.
*Please check the attachments for examples with more details.
The issues occur mainly in parts of Europe, South America, Asia, and the Middle East including the Gulf countries.
All tests are made in incognito mode with a new cleared-cash browser window
Possible solutions:
1- Regarding the price presentation issue, I don't know how the backend works on your side, but if this helps I believe the solution would be tracking the source code on what is presented on the landing page/s based on the IP address of the visitor and deleting the space between the currency variable and the price variable in all versions "for all countries" of this landing page.
2- Regarding the phone number change after a reload, you may double-check that the phone number is fetched from the database correctly before the cookies are stored and the phone number is presented again after a reload based location "IP address" of the customer.
3- You may revert back to the old NS5 &NS6 landing pages, they were flawless and even better designed! and matching the current GoDaddy themes & colors.
*Please note that I've contacted Afternic support over the past 3 weeks and at first they told me it's fixed and when I stated that it isn't they told me that I'm the only one complaining here! and nobody has reported these issues to them.
Though these kinds of issues are not fatal, they're also not professional nor consistent with a big company like GoDaddy, and I'm afraid they might even affect the conversion rate.
If you're outside the US, Canada, UK, Australia, and New Zealand, please try opening any of the following domains "or any of your domains if parked with NS5 & NS6 Nameservers on Afternic" and confirm if the price is presented correctly or not, also notice the phone number if it changes to another number if you refresh the page. Please comment below with a screenshot & your country/region name if possible.
Example domains:
vforce .co
skeleton .io
webdevs .co
trymetafi .com
I hope these issues get solved ASAP.
Thank you in advance!
Regards,
Maged
@GoDaddy @James Iles
Attachments
Last edited: