New names don't appear on GoDaddy

[kite26]

Guys, help!

I bought some names and seller push them in my GD account. I approved the push, then I added my new contact information and approved the following confirmation email.

Then, I noticed that the names didn't appear in My domains page as they should and I was be able to see them on My products page. Still now, they are not manageable. I can open the DNS only, but I can't change anything, including nameservers. I attach the message I get when I try to do it.

I contacted GD support and they couldn't find an issue from their side. The names appear to be on my account. I tried to open it with ingocnito tab, nothing. I clear cache, history nothing changed.

What to do guys? I feel very sad...

 

[BRANDERX]

Not only I can't change their nameservers. I can't manage them at all...I am so glad to have a place like Namepros to tell my pain to others.

Disclaimer: I still believe that GD is an excellent registrar. But try to understand my frustration...I paid my money for these names, and as investor I want to list them for sale. And I can't!

Not only do I understand, I share your frustration.

Unfortunately, it seems we are powerless, only forum posts with zero significance. Especially for non US based customers.

 

[kite26]

Same issue here also, received the usual "your transfer request is complete" mail, but while searching the name in my domains nowhere can be found. Hope it will be resolved soon

Of course it will be resolved. Their support rocks (personal opinion). It is just that the time is money for us. Monday will be a happy Monday

 

[lovely4ever]

Same issue here also, received the usual "your transfer request is complete" mail, but while searching the name in my domains nowhere can be found. Hope it will be resolved soon

Same happened with me yesterday , i kept trying and i found out the issue was from the search box , before i used to write the first word of the domain and the domain appear , but now it appears only when i copied the full domian and paste it in the search box .
Try to copy the full domain and paste it in search box and you will find it .

.

 

[lovely4ever]

But I just tried all that, nothing's happening. Are you sure you're trying newly registered or bought at auction domains?

it was domain from closeout , and i received email that "your transfer request is complete" .
domain was available in my products section but coudnt find it normally in my domains section . until i copy paste it

 

[BRANDERX]

it was domain from closeout , and i received email that "your transfer request is complete" .
domain was available in my products section but coudnt find it normally in my domains section . until i copy paste it

Yes that's exactly what my case is, but i'm not getting it like you did, weird.

But good for you!

 

[BRANDERX]

try another way , if your domain two words , in search box type the second word only , if it is one word just type the last 3 letters . and see ..

negative

 

[disaac81]

Still not working! @Joe Styler need an update on this when your around.

 

[kite26]

The worst thing is by far that they are NOT MANAGEABLE. The fact that I can find them on products page is disturbing, but not crucial. PLEASE BUILD A NORMAL DOMAIN MANAGE PAGE!!!

 

[kite26]

& when I click "manage" through "products", this is what I get:

Show attachment 215549

Same here.

 

[BRANDERX]

The worst thing is by far that they are NOT MANAGEABLE. The fact that I can find them on products page is disturbing, but not crucial.

You mean "my domains" page.

& the full whois privacy for me is confusing.

 

[BRANDERX]

I can't find them on My domains page. Only on Products. On My domains I can find my old names.

I know you were chatting with them & they saw nothing wrong, but maybe you can get back to them with "I'm not alone facing the same issue"? I would but I haven't been able to connect to chat since last night.

 

[kite26]

I know you were chatting with them & they saw nothing wrong, but maybe you can get back to them with "I'm not alone facing the same issue"? I would but I haven't been able to connect to chat since last night.

It would be better to chat with them and let them know your issue.

 

[AEProgram]

what happens if you try doing this via their app?

 

[kite26]

what happens if you try doing this via their app?

Good question. Give some time to test it.

 

[BRANDERX]

what happens if you try doing this via their app?

I have no access to their app, it's not available for all countries.

Problem is the domain doesn't appear in my account, so basically I have no control over my domain.

 

[kite26]

Update, they don't appear on the app. Only the older names. Maybe the previous owner has to accept contact info change to be able to manage them?

 

[BRANDERX]

I can't access "settings" either, it's just unclickable.. Cleared cache & everything..

 

[kite26]

I can't access "settings" either, it's just unclickable.. Cleared cache & everything..

At least someone help us. I want to list them for sale as soon as possible. It's impossible to do it without being able to manage them.

 

[kite26]

The bad thing is that they see all normal from their side. Let's wait a little...

 

[kite26]

Well it's been 24 hrs & the issue persists. I still have no access to my domain, & it hasn't showed up under "domains".

Did you contacted them via their chat?

 

[kite26]

And no, it's not broswer's issue.

 

[BRANDERX]

Their support, twice. I contacted to them two times.

It's the easy non-answer answer.. I just tried MS Edge, the same negative result..

 

[BRANDERX]

If I go to "DNS" and try to change nameservers:
Show attachment 215559
If I go to "Manage":
Show attachment 215560

Terrible.. For over 24 hrs now, at least in my case.

We're getting that because the names aren't technically in our accounts, if you can't manage it it's not yours.

I don't want to repeat myself, but the full whois privacy in my case is unexplained, it's usually only the basic whois privacy that is now automatically added free of charge.

 

[kite26]

Not only do I understand, I share your frustration.

Unfortunately, it seems we are powerless, only forum posts with zero significance. Especially for non US based customers.

I am sure that they will fix it, they are huge company. Let's relax, our names are not in danger (I hope). And don't forget that during weekends companies don't have the same support staff. On Monday we will get updates or, even better, direct solution.

 

[kite26]

Another name should have just dropped into my account, but alas it is nowhere to be seen in domain manager. Surprised only us are talking about it, must be affecting loads of users.

I was thinking exactly that, is it happening only for us? Weird...